# CiiRUS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CiiRUS the right Vacation Rental solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134175/CiiRUS/reviews --- CiiRUS 4.5 (99) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CiiRUS Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews CM Catherine M Property ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “CiiRUS has been instrumental in my business, from starting as a traditional Property Manager who needed to learn the ropes quickly to becoming an operator of my very own company, CiiRUS has been with me through this journey and has shown me that I can count on them every step of the way.“ July 21, 2025 TN Trina N Director of OperationsHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes customer support is not available by phone.“ June 15, 2023 DF Denise F Marketing and Reservations ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The platform keeps evolving in ways that make managing reservations and listings easier, and whenever I run into questions, the support team is always friendly and helpful.“ July 1, 2025 EH Ellie H OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “So my worker cannot perform the task, set his hours for it or upload receipts and say how much he spent. “ September 27, 2022 DF Denise F Marketing and Reservations ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The platform offers powerful tools for Revenue Management and Listing Optimization that are both effective and easy to use.“ July 1, 2025 LS Laura S Business Manager Hospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The VRBO integration needs work and is less accessible than Airbnb“ January 12, 2023 AP Agustin P Reservations ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Ciirus was a game changer for us, so much easier to mage our houses with this PMS, love the accounting functions and task manager options.“ March 10, 2025 DC Daniela C Reservation agentHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “It has a lot of bugs and gets frozen a lot of times.“ September 12, 2022 ## Showing most helpful reviews Showing 1-25 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rochak A. Director Banking Used the software for: 2+ years ### "Great vacation rental software" June 6, 2021 4.0 Pros Having used CiiRUS for number of years, the vacation rental software is excellent. It has some excellent features for e.g. calendar integration, custom reporting, field operations and a beautiful CRM / UI to go along with it. It has a good task list for maintaining cleaning schedule. It connects seamlessly to AirBNB, Booking.com and many other platform providers to give managers and operators and easy to work with system. Cons Pricing can be a bit stiff if you are looking to deploy widely across your hotel chain, there is an opportunity to optimze the sales pricing here Review Source Response from CiiRUS March 12, 2023 Thank YOU for being a valued client of CiiRUS these past years and allowing us to help provide solutions to support your business. We appreciate this feedback and look forward to continuing to support you. NW Nicole W. Business Manager Real Estate Used the software for: 1-2 years ### "Ciirus made us happier" April 12, 2022 4.0 Overall I am happy with Ciirus. Implementation was a bit rocky- but the team pulled together and really helped us to get it going. I enjoy the fact that we can easily reach out to the team about features we would like to see changed and that our concerns/ critiques are taking seriously as we are the ones utilizing the software on the daily. Everyone is really pleasant to work with. Pros I am really enjoying all of the new updates- I like that the reservation calendar and payments are easy to use and view- the software makes it so that we can easily track our income Cons Some features are clunky- I would love to see the rate sets made easier to implement more dynamic pricing (i.e. allow me to set week days at different rates than weekends etc. for instance if I could select all M-Th bookings for a certain date range to be a certain price). I would love to avoid having to pay for an additional service to come in and price my properties. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[LiveRez](https://www.capterra.com/p/82992/LiveRez/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing CiiRUS We felt that the ability to customize was important- the hands on training we received, the options we were given- we felt it was a good fit for our sized company. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Our previous software was clunky and not able to provide us with the data we were hoping for. The tech support we needed was not available Review Source Response from CiiRUS September 29, 2022 Hi Nicole, I wanted to reach out and let you know that we are getting ready to launch our new Unified Calendar feature, which will allow you to set pricing and mLOS directly from the reservations grid. We would love to discuss with you more about recently launched LOS pricing rules and Booking Window logic, which many of our users have picked up and saved time and money versus integrating a third party. Our customer success team is much faster at responding to our customers than I am at checking reviews, so please do contact us via the built-in CiiRUS help center for same-day assistance, or call our office for immediate assistance. We would be thrilled to work with you on this. Sincerely yours, Josh at CiiRUS EH Ellie H. Owner Real Estate Used the software for: Less than 6 months ### "I am extremely disappointed in CiiRus as a whole and wish I had made a different choice" September 27, 2022 1.0 My main reason for choosing this expensive platform and not a cheap, simple channel manager was for the task management and back end accounting. The task management part works only to set up tasks and assign it to a property. But there is ZERO integration into the accounting software. So my worker cannot perform the task, set his hours for it or upload receipts and say how much he spent. So, instead of doing things once within a spreadsheet program I am forced to do everything twice. I am fairly new to this software (2 months in and I still don't have my website from them!) so I'm hoping I can update this review and be more positive as they make changes and upgrade. Otherwise I'm going to have to start using a simple (and free) shared spreadsheet program and move to a simple and cheap channel manager. Pros On-boarding team has been great. Knowledgeable and easy to work with. Cons The system is clunky, old and cumbersome. Be warned there is no app. They say its "mobile friendly" but it absolutely is not. Some features don't work on mobile and others disappear and you have to go find them. Everything including their notifications to you come through email. You cannot add anything on the fly and have to go search for the way to add a vendor if you want to add a bill, for example. Review Source Response from CiiRUS March 12, 2023 Ellie - We are sorry to hear you are not satisfied with our solutions and appreciate this feedback. When you have a moment, please contact our support team so we may work with you to resolve your concerns and improve your experience. We hope to have the opportunity to speak with you soon. LC Lin C. CEO, Founder Hospitality Used the software for: 2+ years ### "Constantly improving" September 8, 2020 4.0 I like that Ciirus still feels like a family run business. They clearly care and remain approachable as they grow year on year. All the staff seem committed and passionate in working toward more innovative and better software. In the past their enthusiasm to improve too much too quickly didn't always work out well but more recently they have grown their team and Im seeing lots of good upgrades and additions. Too many to keep up with sometimes. Pros I like that I have full control and can easily correct entries and manipulate booking data. Some other softwares makes both difficult. I love useful little features like Set Booking Total. Also that there are constant improvements. Cirrus do listen and react to their clients comments. Cons I'm a Mac user and Ciirus has always been PC based so the first 6 years were problematic. The long awaited Ciirus 1 has addressed that problem, but still has a way to go to be as responsive as the desktop version. I wish there was the ability to more permanently customize the booking schedule, reports, etc to my specific needs (perhaps it's a Mac trait:). Also to be able to customize the appearance and lay out of owner statements which are IMHO too long and confusing. Alternatives considered [Escapia](https://www.capterra.com/p/134081/Escapia/) Reason for choosing CiiRUS Local, approachable, young eager team, feeling of belonging to a family who knew and cared. I did leave a couple of years back and onboard with another, larger company. After 6 months I realized the grass isn't greener elsewhere and came back to Ciirus. Ive learned over the years that there is no perfect software, but I think Ciirus are dedicated to be one of the very best. Review Source AK Ashley K. Property Management Commercial Real Estate Used the software for: 6-12 months ### "Customer Support" October 15, 2020 4.0 CiiRus is good. I feel like it can be great if it gets all features to function properly. Trey is great over at customer support, I feel like he makes our CiiRus experience a lot easier and help make sense of things. If it were not for him my review may reflect differently. There's just a lot of features still needing to be worked out. Pros What is the best about this software is all the features it has. However some do not work to the best ability and are faulty. Hopefully the updates will fix this. Cons I do not like how every time you would like to include financials it has all the column choosers pop up every time and doesn't save the amount you would like to keep. Just a hassle. Its a lot to look at and is annoying when you need to just see a few rather than all columns. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) We switched from liverez to ciirus to have more available features and be able to intergrade with more channels. Review Source DG DeAnna G. Owner Hospitality Used the software for: Less than 6 months ### "Biggest Nightmare Ever " August 30, 2021 1.0 WORST EXPERIENCE EVER - Nothing works as promised, support ignores calls, double bookings, reservations not paid, support is rude if you continue to present issues. They lie about their services and bait & switch customers. As soon as I told them, I was NOT going with LOVE RENTALS, they lost interest in helping. Love Rentals takes over your listings and makes them their own and then takes \[SENSITIVE CONTENT\] of your revenue. Pros IF the system worked as promised, it would be amazing. Cons EVERYTHING - CiiRUS lied about every aspect of this software, IF you go with the LOVE RENTALS program, I'm sure it may work better. I signed up in February and began to onboard and FINALLY pushed to go live end of June. NOTHING works correctly on the software and support calls go unanswered. This has been the worst experience - double bookings, software does not work correctly, support is horrible. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing CiiRUS I THOUGHT the LOVE RENTALS PRogram would be a great program for us until I found out they take over your listings and also take \[SENSITIVE CONTENT\] Review Source Response from CiiRUS September 29, 2022 Hi DeAnna, This feedback is gut-wrenching for any business to hear. We certainly recognize that not every partnership is meant to be, and that our platform won't be the perfect fit for every vacation rental manager. Our team did everything we could, but after tens of hours of hands on training and extended support, it was very disappointing for everybody that we weren't able to satisfy you. It is worth noting that the optional 'LoveRentals' service puts an emphasis on boosting our customers' brands with enhanced communications support and added values to your guests, including 24/7 communications, included damage protection, and a whole team of experts at your disposal to ensure you earn direct repeat bookings. It is a real shame that this option didn't fit with your business, as we were confident it would have been a great benefit to you. We wish you all the best, and would love to reconnect in the future if you're open to checking out everything new at CiiRUS! KN Kerry N. President Real Estate Used the software for: 6-12 months ### "CiiRUS software makes vacation property management way easier!" October 19, 2019 4.0 Pros The CiiRUS team is always working to improve their product Cons Reports functionality needs to be easier to customize Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing CiiRUS Their Local Support system is invaluable to us and is always improving - this is critical Review Source Brian W. Marketing Director Airlines/Aviation Used the software for: 1-2 years ### "Great option for Salesforce Inbox" September 25, 2018 5.0 Pros Quick and easy setup. It does exactly what it's supposed to and is a great alternative for Salesforce Inbox. Cons It doesn't always sync smoothly and I've had some hiccups with the information not always saving properly in Salesforce. Review Source Sarah G. Realtor Real Estate Used the software for: 1-2 years ### "CiiRUS helps my business" February 21, 2020 5.0 Ciirus is good to manage my listings. Pros The ability to sync to 25 channels with one time imput Cons It's a little difficult to navigate through. Review Source SM Samuel M. Administrator Education Management Used the software for: Less than 6 months ### "Simple and efficient" November 5, 2020 4.0 Pros A very good way to manage and track reservations, quickly and easily. The reports that are generated by the software are also very useful. Cons I had some problems with system unavailability. Sometimes I was offline. Review Source US Uno S. Manager Hospitality Used the software for: 2+ years ### "CiiRUS is the permanent solution for VRMs" September 30, 2022 5.0 I know a lot of people who jump from platform to platform looking for the right fit, and they go to a bunch of trade shows shopping for software but always end up leaving within a year or two. Everybody I know who joined CiiRUS has stayed. Their software was built for longevity, which has been my experience also. They may not always be the first to every new feature, but when they build it, they build it right, and it just works. Pros I can’t say enough good about the CiiRUS support team. They really get to know your business and you feel like part of the group, not just another phone call they have to pick up. I attend the quarterly learning group sessions and get to see any updates and new features that have come out, so I never feel like the software is leaving me behind when it grows. I like that everything I need is in the one platform, so I don’t need to pay an outside company for channels sync, pricing rules, cleaning/maintenance tools, guest portal, website, and so on. Cons They recently launched their next generation product, and even though there was no re-building or migration required, we did need to learn our way around, which took a bit of time during our busy season. We’re glad we did spend that time though, because the new system is lightyears ahead of anything else we’ve looked at or that out friends in the industry have shown us they use. Review Source Response from CiiRUS March 12, 2023 Uno - Thank you for this kind review, we are beyond happy to hear you are pleased with our solutions and support from our CiiRUS Team. We are always looking to provide the best solutions for our clients and truly appreciate this feedback! PE Peter E. Co-Owner Hospitality Used the software for: 2+ years ### "Glad to recommend Ciirus!" September 23, 2022 5.0 We have used Ciirus for 7 years now. We have grown with Ciirus, and Ciirus has grown, too. A positive experience! Pros Clearly organized, user friendly, reliable, easy implementation. Cons It used to be easier to get customer support. The process is now taking more time, as it has been streamlined. Probably good for Ciirus, not as good for the users. Review Source Response from CiiRUS October 3, 2022 Hi Peter, thanks for taking the time to leave us your feedback! It's especially helpful to get your take on the current technical support procedure. We did have to add some additional requirements to the help form online so that our team can be fully equipped with the information we need to resolve your issue. While it may feel cumbersome, please be assured that it does help us resolve your concerns faster to know important information such as your account ID, and the applicable guest, reservation, listing, and so on. I'm also pleased to confirm that as of September 2022, support can be achieved seven days a week by phone, web, and live chat. If there's anything I might be able to help with, feel free to get in touch at communications@ciirus.com. Thank you for being a loyal and valued customer! TN Trina N. Director of Operations Hospitality Used the software for: 1-2 years ### "Great Support - Great Software" June 15, 2023 5.0 I use Ciirus daily and have had a great experience with it. Pros The fact that they are always improving the software. Cons Sometimes customer support is not available by phone. Review Source Response from CiiRUS June 20, 2023 Trina - Thank you for this review and for choosing CiiRUS for your business. We will look further into your concerns about phone support as we understand how important quick access to customer service is when issues occur. Thank you! AL Andrea L. Manager Real Estate Used the software for: 2+ years ### "The best system" August 9, 2023 5.0 I used Ciirus since the beginning for my Company and I love it. Pros We don't use it integrated with others apps. Cons Super easy to use, friendly. Everybody from my company uses it. Review Source CU Catherine U. Business owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Good but could be a whole lot better" May 7, 2019 4.0 Pros It covers all the basics requirements for a booking software Cons The ical calendar is slow to sync with my other listing websites, can take up to an hour or more. It is clunky to use and I've had several glitches that can take quite some time to resolve. Review Source Response from CiiRUS October 10, 2019 Hi Catherine, This is great feedback. iCal integrations are notoriously unreliable, and provide developers like us with very little flexibility to help - this is why we provide comprehensive 2-way API feeds to connect you with sites like HomeAway, Vrbo, Airbnb, TripAdvisor, Home To Go, and Booking.com. If you aren't yet set up with the direct connections, please contact support@ciirus.zendesk.com to get plugged in. It will make a world of difference for you. Also, I was sorry to hear that some of your concerns took time to resolve. If you are ever experiencing such a delay, our admin staff is available at the main office number to connect you with a rep and bring rapid resolution to your cases. You can also email communications@ciirus.com to talk more about your experiences and help us to do better next time. Kind regards, The CiiRUS Team GH Gina H. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy to use software!" August 1, 2023 5.0 Pros The platform is easy to navigate, and draws the eyes to relevant areas. Cons Nothing comes to mind at the moment but I will let you know Review Source CM Catherine M. Property Manager Real Estate Used the software for: 1-2 years ### "Ciirus is user friendly and efficient." October 4, 2019 5.0 Ciirus makes quoting and keeping track of guests a breeze. Pros From the convenient Dashboard to the easy reports, Ciirus has made my day to day so much easier. Out of all of the softwares that I have used in my years of work, Ciirus has been by far the best. Cons Some of the calendar fields, especially in reports cannot be filled in manually, it requires you to scroll through month by month and when you are trying to pull a report starting from 2017 it could be a bit tedious. Review Source Response from CiiRUS October 10, 2019 Hi Catherine, Thank you very much for your kind feedback. It has been a pleasure for all of us to work with you and your company. I do have some good news, I think I can solve the con that you listed. When you want to go back in time on a report, instead of clicking the arrow to go back month by month, if you click on the name of the month, it changes so that each time you click the arrow it goes back one whole year. If you have any trouble with this, feel free to email our team at support@ciirus.zendesk.com so they can give you a walk through. Thanks again for your loyal business! Kind regards, The CiiRUS Team. AN Amanda N. Founder Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy to use & great customer support" March 6, 2020 5.0 We have increased our portfolio of homes and sales revenue by using the Ciirus software Pros Really easy to use. Very simple and straightforward when producing owner statements. The support from the Ciirus team is first class. Very friendly and approachable. Also with Ciirus you have the added bonus of working with Love Rentals and they work very hard to get you good bookings. We are very happy with Ciirus. Cons It would be good if we could store documents related to the owner and have an email too build within Ciirus. Review Source SD Sydney D. Assistant Manager Hospitality Used the software for: 2+ years ### "Ciirus fully considers the property manager and is open to whatever ideas we have!" May 11, 2017 5.0 The ability to maintain traction of all incoming and outgoing guests! Ciirus keeps very detailed notes of everything that is done, which makes it easy to track down the history and keep track of the many events that occur throughout a guest's stay. Pros I like that it has so many features! Many of which I haven't even ventured into yet, but plan to. I like that there are support videos for almost everything. I refer to those a lot when taking on a new feature of the software. Cons As much as I love seeing the new features of a new software update, it will be nice when things are automatically updated in a web version! It will also be great to be able to use Ciirus on a mac or mobile device at some point. Review Source MS Mandi S. President Used the software for: 1-2 years ### "We are so glad we switched from our previous reservation software." May 29, 2017 5.0 Pros The software is easy to use, the layout allows you to navigate seamlessly through the system Ciirus meets all our needs from putting in work orders, allocation of cleans and placing reservations. This is a multi faceted system. The team at Ciirus are very helpful and really want you to succeed. Since joining with Ciirus we have increased our bookings with being able to partner with Homeaway, Airbnb, through their system. We have basically cut down our errors to zero, as long as the data is inputted correctly, Ciirus is always right lol. Cons There are so many facets to the system, we are learning new things and coming across new ways of working. I would definitely recommend detailed training on the system, especially when you first start to use it. The Ciirus team are so helpful Review Source FC Franco C. Owner Real Estate Used the software for: 6-12 months ### "Ciirus Review" November 8, 2019 4.0 I kind of was expecting a little bit more. The user interface is complicated compared to the previous software I used. Some basic features are missing such as the ability from a guest to book direct from a quote we send. The new mobile version is not user friendly and was a big disappointment. The Quickbooks integration should be great if working properly. Support team tried helping but when I started using real life it seems not be integrated properly. I'm waiting the end of the year to seat with my CPA and try to adjust that with his help. Pros Channel Partners Integration Quickbooks integration Cons Mobile Version Quickbooks Integration Support. I seek for help but the way I'm integrated is not correct. Reason for choosing CiiRUS Larger customer base in Florida. Review Source LM Lynda M. Marketing Director Hospitality Used the software for: 2+ years ### "They are always upgrading their features and adding more. " September 18, 2020 5.0 Pros They are always upgrading their features and adding more. The system offers a seamless layout and easy to use. The support team and website development team are very knowledgeable helpful. They go above and beyond to help us. Cons Taking longer than expected to sync with Booking.com, but VRBO and others were very quickly connected. Review Source EMC Elsie Mae C. President Hospitality Used the software for: 2+ years ### "Ciirus combines property management with reservations" October 24, 2019 5.0 Pros Great customer support. Easy to use once you master the basics, but you can always check out the training videos or schedule your own training call. Cons Ciirus is getting better, but it does not handle Canadian taxes well - we have developed workarounds but don't think we should need to. Review Source RD Robert D. VP Marketing and Advertising Used the software for: 2+ years ### "Great software, suited especially for our product" August 27, 2020 5.0 Great product, we love working together. Pros It allows us to connect with multiple other companies and expand our product. Cons Nothing to note, everything we use within the software works great for us. Review Source ID Isaac D. Owner Hospitality Used the software for: 1-2 years ### "Best switch to a VR platform we ever made!" March 9, 2017 5.0 We have used three different platforms for our company and never found a perfect fit for our business model until we used Ciirus. They have help expand our company, increase our rental revenue and introduce us to secondary revenue streams. Best decision we have ever made! Pros The ability to connect with other users to distribute properties. Cons The back end takes some getting use to. Review Source Response from CiiRUS March 9, 2017 Thank you for your review! We appreciate your business and value you as a customer. Your review will help other vacation rental managers with their vetting process and assist us in making our software better! 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