# Page 3 | CiiRUS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CiiRUS the right Vacation Rental solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134175/CiiRUS/reviews --- CiiRUS 4.5 (99) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of CiiRUS ## Showing most helpful reviews Showing 51-75 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DO Dawn O. CEO Hospitality Used the software for: Less than 6 months ### "NIGHTMARE!!! Worst Software and Service in the Industry " June 26, 2020 1.0 Lack of performance, lack of delivery. They are not dedicated to get the job done. They don't care about their customers experience. Customer service in this industry is hugely important and their Customer Service does not make the grade. They were fired but still charging my account. Staff is non-responsive, \[SENSITIVE CONTENT HIDDEN\] don't seem to care, overall software modules are out of step with each other. Biggest waste of time and money, lack of performance to get the job done. DON'T GO WITH THEM, DON'T PUT YOURSELF THROUGH THIS NIGHTMARE. They don't get the job done. Go somewhere else. Pros HUGE MISTAKE TO GO WITH THEM. MUCH BETTER COMPANIES OUT THERE. RUN. This isn't the software you need to run or manage your vacation rentals. The software is broken, the desktop version and internet version are completely out of step with each other - doesn't update the database correctly. The on boarding process was the worst process ever experienced. You have a session with them and it was as if the conversation never happened. They did as they pleased, not what was required or requested. Customer service is very bad. They were fired for non-performance, but still charged our account. There is no PRO, you get sold a bundle of goods that isn't delivered. They are not ready for prime time. Cons DON'T SIGN WITH THEM!!! NIGHTMARE!!! They can't get the job done. This isn't the company for you, thee are better ones out there. You are better off throwing your money out the window of a moving car. Performance of the customer service is the worst I have seen in my career. They do as they want, not as requested. The software is not organized from a user perspective. Unacceptable turnaround time in every area. All aournd lack of performance, and they don't seem to care. They are not a professional organization, but a start up gone wrong. Reason for choosing CiiRUS Promise of direct connect to several channels with integrated APIs. Review Source VR Verified Reviewer Manager Used the software for: 2+ years ### "We have been using Ciirus since it started. " February 6, 2018 4.0 Pros I like the easiness of the program and the way you can navigate through all aspects. Also the integration aspect with other programs and websites makes it super easy to run our business! Cons The company is rapidly growing and they are loosing the lack of personal care they use to have. They are making so many changes to the software constantly and it becomes hard to keep up. Then it is very hard to also try and get in contact with someone who can help. Review Source SA Sandra A. Business Manager, Accountant & Marketing Hospitality Used the software for: 2+ years ### "Ciirus Technical Supporting " February 23, 2020 5.0 I consider myself "savvy" in computer, but it does not make me an expert. It is on me to learn how to handle the software/application, however to all of us to succeed, we need a good support. Ciirus support team is not only good, they are one of the best support team I have ever worked with. I feel comfortable to count on their team, and confident that I will complete my task on time. They are professionals, courteous and agile. Congrats to the team! Pros It is fast, logical and concise. The new software features makes the process faster and provide us with a clear view of our business day-to-day results in a simple "touch-of-a-button". We like everything, from the "one-point of contact" platform, which allows us to have a 360 view of all our rentals in a diverse Vacation Home sites, to the taxes reports. Cons So far, there is nothing I like the least. Reason for choosing CiiRUS We did not look for other options, we knew what we wanted. Review Source wC william C. MD Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent Service" April 4, 2023 5.0 Very Satisfied Pros The product is very easy to use, they provide assistance every step of the way when intigrating Cons It would be good if we could make a cbooking canellation without having to go to management companies Review Source Response from CiiRUS June 20, 2023 William - Thank you for taking the time to share this review of your experience with our solutions, we value your feedback about the cancellation process as we are always looking for ways to continue to improve! Thank you again for sharing this! VR Verified Reviewer OWNER Used the software for: 2+ years ### "Ciirus has helped me jump start my business" July 25, 2018 5.0 Helped get a head start on my business Pros Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc... Cons You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with. Review Source DC Daniela C. Reservation agent Hospitality Used the software for: 6-12 months ### "Easy to use but has frequent bugs " September 12, 2022 4.0 It is useful, easy to understand and simple Pros It is simple and easy to use, also customer service is really great. Cons It has a lot of bugs and gets frozen a lot of times. Review Source Response from CiiRUS September 29, 2022 Hi Daniela, Thanks for taking the time to share your feedback! I'm really glad to hear you've had a pleasant experience with our customer support team; they truly are the best at what they do. Your comments about the frequency of bugs are concerning. Is it possible you haven't moved over to the new version yet? As you may know, our legacy platform is hosted on Windows, however, the new future-facing version of CiiRUS is hosted on the web. The new platform is lightning fast, and hosts tons of major features like the Unified Inbox, Trust Accounting, and Task Manager. Would you mind contacting me back at communications@ciirus.com so we can be sure to investigate the issues you've had and resolve them together? We can meet online or if you're local you are welcome to visit our office. Yours sincerely, Josh at CiiRUS. SB Sarah B. General Manager Hospitality Used the software for: Less than 6 months ### "We love Ciirus!" April 5, 2023 5.0 Pros The implementation of this was a seamless a transition as it could have been given the large amount of data that we had to bring over. Switching software companies definitely feels more daunting than choosing an initial software, and we love that the Ciirus team is available to help any time we need! Cons Some of the reporting feels a little clunky, but we are always able to request something new or different, and they are quick to accommodate us. Review Source Response from CiiRUS June 20, 2023 Wow - Thank you for this feedback Sarah! We're happy to hear you're pleased with our solutions and appreciate your kind words about our support team! RB Richard B. President Leisure, Travel & Tourism Used the software for: 2+ years ### "Just what we needed!" August 26, 2020 5.0 We needed a single piece of software which allowed us the flexibility to connect with a variety of travel companies and property managers via API/XML, websites and online portals, whilst also providing a robust property management and accounting back office system. Ciirus ticked all of these boxes and more, we really couldn't be any happier with our experience. Pros The software is very comprehensive, yet easy to understand and is continually updated with new features. Cons I honestly struggle to think of things I dislike about the software. Review Source JS Justin S. Owner Real Estate Used the software for: 1-2 years ### "Good Software With Lots of Opportunity" September 6, 2020 4.0 My overall experience has been very positive and I would recommend Ciirus to all property managers in the Vacation Rental industry. Pros Integration with Beyond Pricing is a life saver and this may be my favorite feature. I also like the LOS discount, rate set details, and Property Assistant. Cons Constant glitches in the IMAGES portion of Homes and Details. For two years we have has constant issues with uploading or deleting photos that caused us to lose dozens of hours and days over that time-frame. A tiered LOS discount or seasonal LOS discount would be amazing and I understand that is coming. We need that now and are patiently waiting on it. Review Source LL Laure L. owner Hospitality Used the software for: 2+ years ### "My Honest Feedback" September 18, 2020 4.0 Pros Loved when they came out with CIIRUS ONE version of the software, the online version. I work with a Mac, and that made my life much easier. They are adding many new features that are very cool to work with...I still have to learn how to use them though. Customer service is great, always helpful. Cons For me, CIIRUS software is not that easy to use, but customer service is very helpful answering all questions, walking you through some steps if needed. Review Source TW Terry W. President Leisure, Travel & Tourism Used the software for: 2+ years ### "Awesome Software" September 4, 2018 5.0 I chose the software several years ago because (a) I thought is was the best software and (b) I thought the company had a better understanding of the vacation rental market and a better understanding of the future of vacation rentals. Pros World class software, easy to learn and use, very training including endless videos, very good distribution, very good automations, very good reporting and accounting. Cons Not compatible with Mac users. V-2Cloud is a work around but makes the software clunky to use. Review Source JP Joshua P. Property manager Real Estate Used the software for: 1-2 years ### "Easy to use interface & Exceptional Customer Service " October 29, 2019 5.0 Pleasant & Convenient Pros Custom Reporting & Real-Time 2 way API Cons Missing listing amenities for Airbnb and HomeAway. We had to change to "Limited Sync" to make certain listing changes. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Review Source TF Thais F. Commercial Agent Hospitality Used the software for: 2+ years ### "Great support team" November 13, 2020 5.0 Overall, very good. We are happy with the support received. Pros There are constant updates and news, and the support team is always very helpful. We are happy with the product. Cons Instead of just focusing on CiiRUS One, the software could also be improved. Some of us prefer to use the software instead of having one more tab open... Review Source Response from CiiRUS March 12, 2023 Thank you! We know how important improvements in our solutions are for our clients and appreciate this feedback! VR Verified Reviewer Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Hurting my business" May 1, 2020 1.0 There is a ton of people you get passed around before you go live. Nobody on the Ciirus side ever tested the website and I am not just talking about functionality but also the design (e.g. blue font on a blue background). Tickets will be opened to fix the issues but it takes way too long to fix them. Pros Integration with the channels. Automated processes and reports. Cons The software is old and clumsy. The template for the website is faulty. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing CiiRUS They were recommended by a software company, the functionality and integration look good and they are based in Florida. Review Source RZ Rosmir Z. owner Hospitality Used the software for: 1-2 years ### "very good" April 8, 2022 5.0 very good Pros I like very much ciirus but honesty this software can give me more than i expect Cons I'm sure this software is very expensive bit i think soon i can get more money using this Review Source Response from CiiRUS April 11, 2022 Hi Rosmir, Thanks so much for taking the time to write your review! I would love to connect you with a customer success agent so we can make sure you're achieving a strong return on your investment with our software. Please email communications@ciirus.com with your account name so that we can be in touch. Thanks! AB Angela B. Finance Administrator Real Estate Used the software for: 2+ years ### "Property Management Must Have" September 8, 2020 4.0 This is a great system to track all of the Properties that your company manages. It is fairly user friendly and easy to sift through for what ever information you are looking for. Pros Everything is right there at your finger tips.\\ Owners, Reservations, Vendors, Payments, All Properties Cons The process can be extremely time consuming to enter everything, and multiple users can throw it off. Review Source CR Connie R. Short Term Property Manager Real Estate Used the software for: 2+ years ### "Rent Sunny Florida Loves Ciirus " September 17, 2020 5.0 Pros The training was wonderful with \[SENSITIVE CONTENT HIDDEN\].The support team responds quickly and always resolves the issue.\[SENSITIVE CONTENT HIDDEN\] helps stir us in the right direction at all times with whatever we need. The entire team is great to deal with. Cons I wish it was easier to connect with other channels. Review Source gW graham W. owner Hospitality Used the software for: 2+ years ### "VRM Software " September 18, 2020 4.0 my company was one of the first to use the software 12 years ago tall the team at ciirus are willing and able to help / train and advise Pros easy to use and it is a stable platform accesable from pc/ tablet and phone Cons can take a time to get used to some of the changes/updates Review Source JM Jason M. Owner Management Consulting Used the software for: 1-2 years ### "Ciirus " September 4, 2018 5.0 Pros Since I have purchased Ciirus as our management software program my life has changed. The functionality and ease of use has made the maintenance of almost 90 properties quite manageable. The Ciirus team is always there with answers to my questions and they are constantly improving their services. I am very happy to have Ciirus on our team for our property management Cons Some issues with Airbnb that makes things difficult sometimes. Pricing is off from time to time. Homeaway and VRBO have been perfect however. It is not a breeze to get everything together in the beginning but once things are set it makes EVERYTHING easier. Review Source MT Marcio T. CEO Hospitality Used the software for: 2+ years ### "Central Piece in our Operations" April 17, 2017 5.0 Ciirus has been an important part of our operations. Besides its core functionalities are central for our company, our relationship with the whole team makes all the difference from the self-proclaimed major software packages competition out there. Thanks guys! Keep on rockin!! Pros Software has a vast amount of crucial features and it is useful in all aspects of our operations enabling all departments interact within the same environment. Cons It demands a significant learning curve to integrate the whole team into it. Review Source LS LaShonne S. Call Center Manager Hospitality Used the software for: 1-2 years ### "Ciirus Review" June 3, 2019 4.0 This is probably the most difficult to use but it is great when you own many properties and need to change sales information to allow you to rent properties as a management system. Pros The system is easy to use and allows the management team to include all details needed when booking reservations. Cons It is a little hard to maneuver in the beginning but once you use it repeatedly you are able to find a flow. Review Source MR Michelle R. VP Hospitality Used the software for: 2+ years ### "Great System & Customer Service" August 27, 2020 5.0 Great Customer Service and easy to use Pros Easy to use and mobile-friendly and always responsive Cons Always needing a password for same-day log in when using a mobile app Review Source ES Edney S. Owner Hospitality Used the software for: 2+ years ### "Perfect Vacation and Management Software " April 26, 2017 5.0 CiiRUS is working perfect for our business. Our company uses CiiRUS since we start in this business and we never have any problem using CiiRUS. The technical support and training team are always available to help us with our questions. Pros friendly system. easy to operate it. Cons no mac version Yet Review Source Response from CiiRUS April 28, 2017 Thank you so much for your feedback and insight. We are glad to have you on board. ND Nikki D. Owner Hospitality Used the software for: 2+ years ### "Couldn't ask for better!" September 7, 2018 5.0 The team at Ciirus is always quick to respond. We are truly glad we decided to go with them. Pros Software is extremely easy to use and the services/amenities/functions it provides is absolutely everything we need to manage our business efficiently. Cons There is really nothing we can say here. We do not feel there are any cons. Review Source mV monica V. ceo Management Consulting Used the software for: 2+ years ### "Good services" February 29, 2020 5.0 Pros excelent suppport when need easy to understand Cons do not work with mac system its not good Review Source Talk to a Capterra advisor for free and get results within 15 minutes.