SmartGridCIS

SmartGridCIS

4.5 / 5 4 reviews

Who Uses This Software?

SmartGridCIS provides energy billing and customer facing solutions for investor-owned utility companies as well as public power companies, electric cooperatives and deregulated retail energy provider


Average Ratings

4 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SmartGridCIS
  • www.smartgridcis.com
  • Founded 2009
  • United States

About SmartGridCIS

SmartGridCIS is a leading provider of energy billing and CIS solutions for regulated utility companies and deregulated retail energy providers that want to fully leverage a smart metering infrastructure. Since making our prepaid energy platform commercial in 2010, SmartGridCIS has continued to build a steady and diverse customer base, and in the process, enhanced our product offerings. We now offer traditional (post-pay) billing and CIS, along with a consumer web portal and mobile application.


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SmartGridCIS Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

SmartGridCIS Reviews

Horizon Power - Smart Prepayment Project

Jul 08, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The SmartGridCIS solution that we deployed included a client application, plus a recharge operator portal. Our goal was to smoothly transition from a 'prepayment meter' solution to a smart-meter based prepayment solution. In addition to prepayment messaging, automated meter management and account management, this included the specific ability to display the customer's account balance, on the meter, to within $1 of actual balance. We also needed to allow our 'recharge operators' with a means to manage credit on behalf of their community members. Horizon Power chose SmartGridCIS because of their relevant functional capabilities, and their strong relationship with our AMI and smart meter partners. We went live with SmartGridCIS in May of 2014. The launch was a complete success! And the SmartGridCIS team has proven to be extremely easy to work with and quite responsive.

Great Pre-Pay Option

Jul 07, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using SmartGridCIS for our pre-pay option and it has been a wonderful option. Our customers that choose to use the program love it because it is so user friendly.

Setup to go live was a smooth process and the SmartGridCIS team supports you all he way. The turn around time on support issues is my favorite this about SmartGridCIS. You generally have a response or resolution within an hour of submitting an email for help.

One thing I would like to see in this product is a daily reading option on both the customer portal and on our side.

Overall, We enjoy the product.

Peninsula Light Co Deploys SmartGrid CIS

Jun 26, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: PenLight went live with their SmartGrid CIS prepay system in January 2013. The staff at SmartGrid provided tremendous support during the development and implementation phases. Our co-op members that have signed up for prepay are pleased with the results. We are hopeful that a mobile app will be available in the future which would increase the value and usefulness of the prepay system. Our co-op has been able to reduce our bad debt and provide our members with a payment option that is more flexible to their income stream.

ZIP Energy

Jun 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very user friendly, customizable, support is quick and responsive, training was accurate, never goes down