# SmartGridCIS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmartGridCIS Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more. Source: https://www.capterra.com/p/134192/SmartGridCIS --- # SmartGridCIS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SmartGridCIS ## What is SmartGridCIS? Energy billing and consumer engagement solution to automate usage data, meter control, billing, CIS, payment procesessin & messaging. ## What is SmartGridCIS used for? [Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5000 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartGridCIS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smartgridcis.com&name=SmartGridCIS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartGridCIS 4.8 (8) VS. [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting Price $5000 Per User, Per Month Starting Price $1295 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (8) Ease Of Use 4.2 (78) Value For Money 4.3 (4) Value For Money 4.3 (63) Customer Service 4.6 (8) Customer Service 4.5 (75) ## SmartGridCIS alternatives Highest Rated [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/10029240/RealPage-Utility-Management/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [4.6 (165)](https://www.capterra.com/p/12722/CBSW-UMS-net/reviews/) Starting price $0.35 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/134192/SmartGridCIS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Billing & Invoicing Create, manage, and send invoices or bills to customers Customer Management Store and organize information about customers and previous interactions For Electricity Utility billing for electricity For Natural Gas Utility billing for natural gas For Trash Utility billing for trash/garbage SmartGridCIS 13 features Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Create, manage, and send invoices or bills to customers Store and organize information about customers and previous interactions Utility billing for electricity Utility billing for natural gas Utility billing for trash/garbage Utility billing for water Integrated or built-in billing calculated by customer usage levels of a product/service Process billing for a product/service with a fixed monthly charge Accept and process online payment transactions Tracking, managing, and initiating the transfer of funds for overdue customer payments Charge fees or cut off service due to late/missing customer payments Track/optimize rates in relation to usage Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.3 (4) Basic $5,000 Per User,Per Month Value for money 4.3 (4) 4.3 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (8) 4.6 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 8 reviews Filter by rating 5(6) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NP Nicole P. Utility Billing Speicalist ### "User friendly, Efficient, Customer focused, Well designed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 29, 2018 Pros I like that its simple and straight forward. The software is very user friendly, and easy to use. I also like the quick response time from customer support when there is an issue, their response time is unbelievable. It is always the same day, and even if it has to be escalated which I like that they keep us as a customer informed of what is going on and what they are doing to find a solution. The software is well designed so that everything is transparent, when looking for something in particular you don't have to dig to find information that you are looking for. Cons The only con I would say is if there is an issue on the customer's account we have to contact customer support to fix, which customer support is always amazing when it comes to getting a problem solved but sometimes it would be nice if we were able to fix a billing issue or usage issue on the customer's account. Like I stated customer support always though helps us in a timely manor and is very efficient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Andrew B. Customer Service ### "We've had challenges with SmartGrid, but the support has made it a wonderful relationship!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 26, 2018 I do have a couple software feature suggestions. And the great thing is that the support portal allows you to talk about your problems or suggestions and you can see it through until it is solved. Pros The software is very customizable and user friendly. It also features bilingual communications for speaking with customers via email, text or automated message. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Maria G. christie.garza@brookletenergy.com ### "its a great software but could use some enhancements" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 25, 2018 Pros i like the way it displays important information for prepaid customers in one screen. this makes is easier for CS to efficiently give customers information Cons that you are not able to edit notes if you forget to add something in the notes you have to create another one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Bruce G. Chief Technology Officer ### "Our experience with SmartGridCIS has been great. Easily the best business decision we made in 2017." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 25, 2018 Pros The features, functionality, and customization available are the reasons we chose SmartGridCIS and we haven't been disappointed. Additionally, we now have insight into our data that wasn't possible with our previous solution. This insight is enabling us to make more informed decisions that better server the company and our customers. Cons The only "Con" we have experienced is training and documentation during implementation were somewhat lacking. I know the SmartGridCIS team has been working on both training and documentation, so I expect to see vast improvements soon. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Brett T. Project Manager ### "Horizon Power - Smart Prepayment Project" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 8, 2014 The SmartGridCIS solution that we deployed included a client application, plus a recharge operator portal. Our goal was to smoothly transition from a 'prepayment meter' solution to a smart-meter based prepayment solution. In addition to prepayment messaging, automated meter management and account management, this included the specific ability to display the customer's account balance, on the meter, to within $1 of actual balance. We also needed to allow our 'recharge operators' with a means to manage credit on behalf of their community members. Horizon Power chose SmartGridCIS because of their relevant functional capabilities, and their strong relationship with our AMI and smart meter partners. We went live with SmartGridCIS in May of 2014. The launch was a complete success! And the SmartGridCIS team has proven to be extremely easy to work with and quite responsive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Andrew B. Customer Service Supervisor ### "Great Pre-Pay Option" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 7, 2014 We have been using SmartGridCIS for our pre-pay option and it has been a wonderful option. Our customers that choose to use the program love it because it is so user friendly. Setup to go live was a smooth process and the SmartGridCIS team supports you all he way. The turn around time on support issues is my favorite this about SmartGridCIS. You generally have a response or resolution within an hour of submitting an email for help. One thing I would like to see in this product is a daily reading option on both the customer portal and on our side. Overall, We enjoy the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jonathan W. Director of Marketing & Member Services ### "Peninsula Light Co Deploys SmartGrid CIS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 26, 2014 PenLight went live with their SmartGrid CIS prepay system in January 2013. The staff at SmartGrid provided tremendous support during the development and implementation phases. Our co-op members that have signed up for prepay are pleased with the results. We are hopeful that a mobile app will be available in the future which would increase the value and usefulness of the prepay system. Our co-op has been able to reduce our bad debt and provide our members with a payment option that is more flexible to their income stream. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RV Rahim V. Customer Care Manager ### "ZIP Energy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 26, 2014 Very user friendly, customizable, support is quick and responsive, training was accurate, never goes down Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/134192/SmartGridCIS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)