# SmartGridCIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartGridCIS the right Utility Billing solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134192/SmartGridCIS/reviews --- SmartGridCIS 4.8 (8) [View alternatives](https://www.capterra.com/p/134192/SmartGridCIS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SmartGridCIS Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NP Nicole P. Utility Billing Speicalist Used the software for: 1-2 years ### "User friendly, Efficient, Customer focused, Well designed" January 29, 2018 5.0 Pros I like that its simple and straight forward. The software is very user friendly, and easy to use. I also like the quick response time from customer support when there is an issue, their response time is unbelievable. It is always the same day, and even if it has to be escalated which I like that they keep us as a customer informed of what is going on and what they are doing to find a solution. The software is well designed so that everything is transparent, when looking for something in particular you don't have to dig to find information that you are looking for. Cons The only con I would say is if there is an issue on the customer's account we have to contact customer support to fix, which customer support is always amazing when it comes to getting a problem solved but sometimes it would be nice if we were able to fix a billing issue or usage issue on the customer's account. Like I stated customer support always though helps us in a timely manor and is very efficient. Review Source AB Andrew B. Customer Service Used the software for: 2+ years ### "We've had challenges with SmartGrid, but the support has made it a wonderful relationship!" January 26, 2018 5.0 I do have a couple software feature suggestions. And the great thing is that the support portal allows you to talk about your problems or suggestions and you can see it through until it is solved. Pros The software is very customizable and user friendly. It also features bilingual communications for speaking with customers via email, text or automated message. Review Source MG Maria G. christie.garza@brookletenergy.com Used the software for: Less than 6 months ### "its a great software but could use some enhancements" January 25, 2018 5.0 Pros i like the way it displays important information for prepaid customers in one screen. this makes is easier for CS to efficiently give customers information Cons that you are not able to edit notes if you forget to add something in the notes you have to create another one. Review Source BG Bruce G. Chief Technology Officer Used the software for: 6-12 months ### "Our experience with SmartGridCIS has been great. Easily the best business decision we made in 2017." January 25, 2018 5.0 Pros The features, functionality, and customization available are the reasons we chose SmartGridCIS and we haven't been disappointed. Additionally, we now have insight into our data that wasn't possible with our previous solution. This insight is enabling us to make more informed decisions that better server the company and our customers. Cons The only "Con" we have experienced is training and documentation during implementation were somewhat lacking. I know the SmartGridCIS team has been working on both training and documentation, so I expect to see vast improvements soon. Review Source BT Brett T. Project Manager Used the software for: ### "Horizon Power - Smart Prepayment Project" July 8, 2014 4.0 The SmartGridCIS solution that we deployed included a client application, plus a recharge operator portal. Our goal was to smoothly transition from a 'prepayment meter' solution to a smart-meter based prepayment solution. In addition to prepayment messaging, automated meter management and account management, this included the specific ability to display the customer's account balance, on the meter, to within $1 of actual balance. We also needed to allow our 'recharge operators' with a means to manage credit on behalf of their community members. Horizon Power chose SmartGridCIS because of their relevant functional capabilities, and their strong relationship with our AMI and smart meter partners. We went live with SmartGridCIS in May of 2014. The launch was a complete success! And the SmartGridCIS team has proven to be extremely easy to work with and quite responsive. Review Source AB Andrew B. Customer Service Supervisor Used the software for: ### "Great Pre-Pay Option" July 7, 2014 4.0 We have been using SmartGridCIS for our pre-pay option and it has been a wonderful option. Our customers that choose to use the program love it because it is so user friendly. Setup to go live was a smooth process and the SmartGridCIS team supports you all he way. The turn around time on support issues is my favorite this about SmartGridCIS. You generally have a response or resolution within an hour of submitting an email for help. One thing I would like to see in this product is a daily reading option on both the customer portal and on our side. Overall, We enjoy the product. Review Source JW Jonathan W. Director of Marketing & Member Services Used the software for: ### "Peninsula Light Co Deploys SmartGrid CIS" June 26, 2014 5.0 PenLight went live with their SmartGrid CIS prepay system in January 2013. The staff at SmartGrid provided tremendous support during the development and implementation phases. Our co-op members that have signed up for prepay are pleased with the results. We are hopeful that a mobile app will be available in the future which would increase the value and usefulness of the prepay system. Our co-op has been able to reduce our bad debt and provide our members with a payment option that is more flexible to their income stream. Review Source RV Rahim V. Customer Care Manager Used the software for: ### "ZIP Energy" June 26, 2014 5.0 Very user friendly, customizable, support is quick and responsive, training was accurate, never goes down Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.