--- title: "Elastic Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Elastic the right eCommerce solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/134208/Elastic/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Elastic 4.6 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Elastic Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-17 of 17 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Freelance translator Used the software for: Less than 1 year ### "Very good option for catalogue management" October 29, 2022 4.0 Positive experience overall Pros Good variety of functions and customizable options, intuitive and easy to use. Cons The tool should integrate an inbuilt plugin to show multiple languages and operate on them at the same time when implementing the product catalogue Review Source Verified Reviewer Business Owner Used the software for: 1-3 years ### "The Best B2B Platform" November 18, 2019 5.0 Fantastic. This program will change your B2B sales process. If you are looking for a switch, Elastic is the way to go. Pros If you are looking to recreate your B2B site, look no further. Elastic is so simple to use and can organize your catalogs that make it easy to navigate and helps promote larger orders. Cons Sometimes catalogs will go down due to an error on the server. However, Elastic is quick to fix this if you report it. Review Source R Reviewer IT Developer Used the software for: Less than 1 year ### "Innovative and solid b2b platform" January 27, 2022 4.0 Definitely a productivity and systematic improvement - this softwate helps you tracking your orders without any problems (and of course much, much more than just this one thing) Pros Majority of this platform's features and overall experience are very pleasant. Managemen of the whole lifecycle of the orders was pretty simple and full-flavoured, there was literally most of features you would be able to think of yourself. Cons Large number of features brings naturally complexity - the software is not too easy to orientate in, not talking about getting familiar with. However, fortunately, it happens sooner than one would guess. In few weeks everyone is OK with the layouts. Nothing else to complain about! :) Review Source R Reviewer Sales Rep Used the software for: 1-3 years ### "Very easy and intuitive to use to place pre-season, and fill-in orders." July 20, 2017 5.0 The ability to create and tailer pre-season or fill-in orders, quickly and efficiently! As well as lay out the buy to merchandise and share the catalogs with dealers or other buyers to get the best and quickest feedback possible. Pros The ability to create and lay out the order, I can see everything that I am ordering. If I really feel up to it, I can merchandise using whiteboard. This tool alone is a huge help. The software is the easiest and cleanest software out of all the B2B software offerings currently. I love that I can quickly place more orders, as well as check inventory without having to go through the hassle that other systems provide. Cons Not being able to fully utilize this software on mobile OS, and the quirkiness with Safari. Other than that, I have no complaints Review Source R Reviewer Partner Used the software for: Less than 1 year ### "Elastic Review" March 6, 2019 4.0 A big benefit of this suite is that it empowers my customers to see inventory, problem solve, and place orders with out me being involved at every level of the transaction. Pros The elastic suite has greatly streamlined my business process allowing me more time to focus on important money-making opportunities. What used to take hours, now that minutes. Cons It took a few days to learn how to navigate....I did not feel like the controls and menus were very intuitive. However, after about a week of use, I fly around the software with ease. I wish that the reporting functionalities were a bit more robust. Review Source R Reviewer Devops engineer Used the software for: 1-3 years ### "great logging and monitoring stack" August 26, 2019 5.0 Overall experience is great. Looking forward to increasing it's use Pros centralizes logging and monitoring showing for correlation, making it easier to resolve complex issues Cons Takes some time to set up, but otherwise it's a great product. Colors for dark mode are a little more on the Easter color scheme Review Source Mike H. Lead Software Engineer Used the software for: Less than 1 year ### "Elastic is fantastic!" January 28, 2019 5.0 Pros Elastic has a plethora of products to help monitor ops and apps. Pricing, integration and implementation are easy! Cons There isn’t much I’ve found to not like. Everything is great about their product! Review Source R Reviewer Global IT Project Manager Used the software for: Less than 1 year ### "Love the site and the people" July 11, 2017 5.0 Pros Working with the Elastic/PlumRiver team. And ease of use...very intuitive. For improvements, the team is very open to suggestions. Cons The data flow process (getting data from us to them) has several touch points which increase risk for failure along the way Review Source R Reviewer Senior Solution Architect Used the software for: 3-5 years ### "The lowest latency for text analysis " July 23, 2021 5.0 Overall Elastic search is the best text analytics tool currently available in the market. The other alternatives are not as fast as elastic search Pros Comparing to other AI solutions for text analysis, Elastic search provides the fastest analysis. It is also very scalable. Cons It gets very expensive when you need to store significant amount of data for a long retention period. Review Source R Reviewer college student Used the software for: Less than 1 year ### "This software of Elastic is incredible" May 10, 2018 5.0 Pros It is easy to use, also very intuitive at the time of acquiring purchases from retailers. really worth its use and every time you can go discovering new things. He has created offices in various parts of the world, which makes it much more ideal. Since you have support wherever you are. Cons Not being able to use all its interface effectively due to the lack of a wide range smart phone. It is unfortunate, since you feel the desire to continue exploring the software. Review Source R Reviewer Manager, B2B & B2C ### "SPYN Review" June 8, 2014 4.0 We've come a long way since the early days of desktop - the functionality is currently at a level where we feel comfortable in just focusing on stabilizing the product. A few little anomalies still to be ironed out. Customer Service response times could be improved as could communication but we have a plan in place and with our longstanding relationship I'm sure that we're on the right path there. SPYN is an amazing tool and the fact we are going to run it out to Europe for use this upcoming season is a good indication as to how far we have come with the product. Highlights include: \* Intuitive platform \* Great User-interface \* Displays the product extremely well \* Order Recap Report is fabulous \* Custom catalog is phenomenal Review Source R Reviewer National Sales Manager ### "The Elastic tool is a GAME CHANGER!" May 17, 2017 4.0 I love what the Elastic tool can do for me when I use it during sales presentations. Rather than expecting the buyers to retain all the information I'm throwing at them during our meetings I can simply click on the items they 'like' as we go thru the line and then send them a detailed report showing their assortment exactly as we discussed. I love the fact that they are looking at me, the product and are more engaged overall during our time together rather than staring down at a catalog scribbling notes. It has directly resulted in larger PO's, better overall assortments for their stores, and greatly decreased the lag time in-between me presenting our line and them turning in their final purchase orders. Review Source R Reviewer ### "Elastic has solved our B2B needs by combining visual presentation and easy order entry. " May 17, 2017 5.0 Elastic provides a stunning visual presentation of our product throughout the entire software. As a replacement catalog Elastic can visualize the product and communicate changes much more efficient than a classic catalog. As a preseason planning tool Elastic builds beautiful white boards to help our customers and reps merchandise and plan their business in a efficient and effective way. As an order writer Elastic is simple, intuitive and efficient. Reps and dealers have adopted this part of the tool in a huge way for us. Elastic fits the needs perfectly of our business throughout all phases of the selling process. Review Source R Reviewer Commercial Director Used the software for: Less than 1 year ### "A step up from the competition" July 12, 2017 4.0 Impressive presentation to retailers, flexibility with product updates/ changes, color merchandising, link to Navision, helps our customers save time and for us to streamline the business of selling Pros Very intuitive to use, the whiteboards are really impressive, easy to update the pages too. The filters and opportunity to add marketing elements are good. We interviewed Nublue and Aworkbook and Elastic is a much stronger proposition Cons We had to do a number of bespoke changes to the platform when we thought that other brands would have ironed out some of the technical issues. Review Source Gabi G. Qa team leader Used the software for: Less than 1 year ### "Very recommended tool for search app" April 13, 2022 5.0 Pros Very strong and flexible tool for search all of your organization’s internal content. Cons Didn't find really something bad, very recomended tool. Review Source R Reviewer ### "Elastic" June 12, 2014 4.0 Elastic offers a solid and reliable merchandising and e-catalog platform. The service and support for the product is also high level. I enjoy working with the Elastic team on their tool and I recommend them to others looking for this type of solution. Review Source R Reviewer GTM Marketing Manager ### "Very good digital workbook tools" July 27, 2014 5.0 Very good digital workbook tools for us, very good service and support from Elastic! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.