--- title: "Glue Up Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Glue Up the right Event Management solution for you? Explore 198 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/134209/Glue-Up/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Glue Up 4.5 (198) [View alternatives](https://www.capterra.com/p/134209/Glue-Up/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Glue Up Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews DP DEV P CFONon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Glue Up representatives that present are excellent and very knowledgeable of the product modules; they are quite patient and would respond at all hours, even weekends to answer questions to help as needed.“ June 4, 2026 CR Chloe R CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “It is great for taking member payments and registrations but otherwise it is overly complex with a lot of unnecessary bells and whistles without meeting basic association management comms, marketing and event requirements.“ April 19, 2026 TM Tamsin M Operations ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Users can easily access their event registrations and membership invoices, and it is easy to communicate via the email templates. Although a little basic, they really do cover everything you should need.“ March 23, 2026 MB Mihaela B Member and Glue Up administratorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “This did not work for us in the end, because our members were already used with another way of keeping in touch, so we dropped the community page. Since it's a complex platform, we are still learning and observing what works for us and what doesn't while using it.“ May 24, 2025 Ariana W Marketing and AdminRetail, 2 - 10 employeesUsed the software for: 1-2 years. “It allows us to manage our membership efficiently, host virtual events with ease, and even create micro websites—all in one place.“ August 5, 2025 Ariana W Marketing and AdminRetail, 2 - 10 employeesUsed the software for: 1-2 years. “The website development process also had some hiccups—we had to make several rounds of edits because the structure for submitting content wasn’t clearly outlined from the start.“ August 5, 2025 Kilmer M Senior Director of AdvertisingFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “Glue Up facilitates the ability to generate sales leads, foster strong customer relationships, enhance the customer experience, and obtain strategic insights through data analysis.“ April 9, 2025 Ariana W Marketing and AdminRetail, 2 - 10 employeesUsed the software for: 1-2 years. “During a mass data upload, several sections didn’t transfer correctly, which required us to spend time manually fixing the issues.“ August 5, 2025 ## Showing most helpful reviews Showing 1-25 of 198 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Customer service rep Used the software for: Less than 1 year ### "glueupden2112" September 18, 2026 5.0 The customer support and onboarding team was very responsive and very knowledgeable. this all-in-one platform a great comprehensive solution. Pros The event registration process, ticketing and ability to manage both virtual and in-person events in one platform. Cons migrating my organization from another system was challenging while importing data and configuring the platform. Review Source Danielle K. CEO Used the software for: 3-5 years ### "We Left Glue Up—and Now We’re Considering Coming Back" August 13, 2026 5.0 Our overall experience with Glue Up was positive, particularly from a technology and member-engagement perspective. We ultimately transitioned away because our customer service experience had become a significant frustration, not because we were dissatisfied with the overall platform. Since transitioning, we have gained a different perspective on what matters most in a CRM. We have seen decreased engagement in our member portal, and our members have experienced more friction navigating community features and registering for events. It has made us appreciate how intuitive and accessible Glue Up was for our community. While there are still areas we would like to see strengthened, particularly back-end financial reporting and customer support, we miss the overall Glue Up experience enough that we are considering returning. For us, the biggest question is whether the customer service and support experience has improved enough to match the quality of the platform. Pros We honestly miss Glue Up. The platform itself was modern, intuitive, and easy for both our members and our team to navigate. The mobile app and community features were especially strong. Members could easily post, interact with one another, register for events, and stay engaged directly within the app. Glue Up also included many of the tools we needed—email communications, surveys/forms, event management, membership management, and community engagement—without requiring us to add multiple separate modules. After transitioning to another CRM, we have an even greater appreciation for how seamless and user-friendly the Glue Up experience was, particularly for our members. Cons Customer service was ultimately the reason we left Glue Up. Unfortunately, our experience with support did not match the quality of the platform. Getting issues resolved could be frustrating, and we did not always feel adequately supported when problems arose. There were also areas where we wanted stronger back-end financial reporting and more detailed visibility into transactions. However, those limitations alone would not have caused us to leave. If our customer service experience had been better, we likely would have remained with Glue Up. Review Source R Reviewer CFO Used the software for: Less than 1 year ### "Dev Persaud, CFO" June 9, 2026 5.0 Glue Up representatives that present are excellent and very knowledgeable of the product modules; they are quite patient and would respond at all hours, even weekends to answer questions to help as needed. Pros Membership portal is excellent. the representatives that help with the importation of data and showcase the various products are very helpful. Cons Nothing has presented itself so far, everything seems at this point to be well put together and the presenters are quite knowledgeable. Review Source Bob T. Executive Director Used the software for: Less than 1 year ### "Easy Onboarding-- Excited to Go Live!" June 5, 2026 5.0 Onboarding and web development have been supportive. I'm excited to get started and rolling out a more robust engagement experience for my members. Pros Onboarding has been well thought out and easy to implement. The process made it easy to get to a go-live status. I like how clean the database is and how quickly I can find member and contact information. I also love that all my email management, event management and communities are in one place. Great value. Cons It would be nice for some of the modules to mimic functionality in email or event builder systems. But the modules can do all the same things, just a few more steps. Review Source R Reviewer Executive Assistant Used the software for: 1-3 years ### "The Greek Community of Melbourne " May 29, 2026 4.0 Great customer service. Clean record keeping. The a good solution for us as a non-for-profit organisation! Pros It has made it incredibly easy for our members to renew their membership independently. After renewal links were sent to eligible members, approximately 70% renewed their membership within the first 24 hours of receiving the link. Cons We wish their was a function for members to renew for multiple years at a time. This is somewhat serviced by the auto-renew function, but it would be great to have both options Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Glue Up is Dedicated to You" May 26, 2026 5.0 From my sales person \[sensitive content hidden\] , who met with me multiple times to make sure I knew what I was agreeing to, to \[sensitive content hidden\] all of the people have been incredibly patient, nice, and eager to help. It really did make the process pretty painless. Pros Our CRM onboarding team was knowledgeable, dedicated, and went to great extremes to get us up to speed, answer questions, and prepare us to be successful. \[sensitive content hidden\] were a dynamic duo. This stuff can be complex and a huge headache, but they made it enjoyable and did an incredible job for us. We would highly recommend Glue Up and their services and team mentality! Cons The only con I would relay would be that the technical meetings...the "how to's" along with the MY Glue Up development trainings, could be a little more in-depth and step-by-step. There are a lot of assumption that comes into play when someone is delivering the educational pieces, and a little more specificity would be helpful, in my opinion. That being said, there are many resources, and it's great that you can go back in and take the training any time, and in addition, work with tech support if you still have challenges or unanswered questions. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Great for basic member management but not as a CRM system or events ticketing platform" April 22, 2026 2.0 Pros The chapter management functionality within the overall system is great. I also really like the Facebook style community forum functionality and ability to create events for your community. Cons There is a lot not to like however compared to other membership management systems. The EDM system is incredibly dated, lacks programability and design functionality, is clunky, and if you want to do anything more than write some text it severely falls down - it cannot manage images and emails do not come through in high res or correct formatting in Microsoft Outlook. The event page lacks adaptability if you want to create well designed event landing pages with your own branding. The event ticketing functionality is also very limited in the data it collects and how you can run ticketing, add-ons and session registration. If you care about your branding, want to use this as a high functioning CRM system which can send well designed emails to all email hosts, and you expect a lot out of your events ticketing and platform management then GlueUp isn't for you. It is great for taking member payments and registrations but otherwise it is overly complex with a lot of unnecessary bells and whistles without meeting basic association management comms, marketing and event requirements. Review Source VR Verified Reviewer Marketing Manager Used the software for: Less than 1 year ### "Glue Up es una gran herramienta" April 10, 2026 4.0 Es una gran herramienta que te permite mejorar procesos internos. Como gerente de marketing en la asociación es muy valiosa ya que se integra con la parte comercial. Pros Es una herramienta muy intuitiva. La atención y acompañamiento durante el onboarding y posterior es muy buena. Cons La configuración suele ser un poco tediosa o pesada pero vale la pena. Cuando vas avanzando y completando todo es una maravilla. Las platillas de los eventos son muy cuadradas, ojalá se puediera personalizar más. Review Source R Reviewer CEO Used the software for: 3-5 years ### "GREAT EXPERIENCE" April 1, 2026 5.0 I like using the product very much and it is the best for the price point Pros Ease of use. Always upgrading the product based on customer feedback. Great Customer Support!!!!! GREAT event registration experience Cons Nothing I can think of. Review Source Tamsin M. Operations Manager Used the software for: 1-3 years ### "Easy to use professional member and event application" March 25, 2026 5.0 I have found all the staff, sales, implementation, account management and support very helpful. They are patient and timely. The membership management and event management (including all connections to the finance application) work well. They give you great visibility and look very professional. Users can easily access their event registrations and membership invoices, and it is easy to communicate via the email templates. Although a little basic, they really do cover everything you should need. The easy-to-market event templates have saved us so much time. This is a great application and a great value for money. Pros Event Management and Contact Management were easy for the user to navigate and integrate into our website. Cons Although integration was quite simple, you did have to (with Glueup's help) integrate and set up on your own. Review Source R Reviewer Business Development and Communications Manager Used the software for: 3-5 years ### "GlueUp for NGOs" May 6, 2021 4.0 Pros Dealing with database management and marketing automation as part of my oversight, GlueUp serves its purpose and offers a more comprehensive and sophisticated features as compared to other CRM softwar however this may still be improved. GlueUp management is very much open to working with its clients to improve the overall system. GlueUp is the only CRM I know with events and membership management at one. Cons The pricing might be a bit steep for some companies/NGOs. The marketing automation may still be improved like providing a more customizable feature. For database management, GlueUp must devise a function where it will notify the administrator/user of the duplicated email addresses. Review Source R Reviewer Community and Events Assistant Used the software for: 1-3 years ### "Simplifying Community Building — for Both Admins and Users" November 21, 2025 5.0 Glue Up helps us streamline and centralise many aspects of our work as an association secretariat. It connects CRM, events, communications, membership management, and payments all in one platform, which saves us time and gives us a full overview of our members’ engagement in just a few clicks. Instead of switching between tools, we can see everything in one place: who our members are, what events they've joined, which invoices are pending, and how active they are in the community. This level of integration has made our admin work more efficient and has allowed us to offer a more personalised and professional experience to our members. Pros The CRM system is a standout feature. It's incredibly well-integrated, allowing us to easily access all relevant information about our members in one place—from contact details and event attendance to payment history and engagement level. This makes it so much easier to stay on top of our relationships and respond to members’ needs quickly. The platform also makes communication simple and efficient. We can send out targeted emails, notifications, and campaigns to the exact audience we want to reach, all from within the system. That level of control and flexibility is incredibly helpful. The events module is another highlight. Setting up registration pages, ticketing, and managing attendees is intuitive and smooth. It saves us a lot of time and adds a very professional touch to our events. Overall, the platform brings everything together in one place, making it much easier to manage a community effectively. Cons The Knowledge Library is very useful and allows us to share important content, but visually, it could be more engaging or dynamic. The current design is fully functional, but a refresh could make it even more appealing for users exploring resources. Review Source R Reviewer Exec. Director Used the software for: Less than 1 year ### "NOT for Associations unless you have the staff time to spend inside and outside making members value this platform." March 10, 2026 2.0 I would use another system completely. I manage multiple associations and this system is NOT one I would recommend. Pros Fairly easy to figure out campaigns and community. I tried to give it a fair shot despite what my members told me the first week on the job. But, this is NOT a sophisticated membership database. Cons Seasoned Assn Veteran. NOT an innovative system. If you are ok with spending staff time figuring out reports, waiting on customer service and work arounds, this is the platform for you. Associations poll members...not with Glue Up. Association communities like to search for a conversation, not with Glue Up. Want to change static things on your website like the year of an event? Not in Glue Up...their staff control typical yearly changes. Change in staff and need to change the picture or contact info, don't ask Glue Up staff. They are very slow to change. Review Source Darlene S. Director of Operations Used the software for: Less than 1 year ### "Event management is a plus other things not so much" December 24, 2025 4.0 It has been good onboarding was difficult and needs improvement. We were told things that really didn't happen and data merge did not do what we were told it would do. Pros Event registration and management is easy you can tell the platform started as an event management software. Cons Finance fees on ticket transactions and cost of product. Managing memberships and contacts is too cumbersome. Need more ways to manage and merge memberships for groups. Review Source VR Verified Reviewer Business Development and Marketing Manager Used the software for: Less than 1 year ### "Printing SA" December 2, 2025 4.0 So far so good, can't complain. It has definitely been well received by all stakeholders internally and externally. Pros Customer Support, Event Management, Event Registration, and Value for Money are all hallmarks of what makes this a great platform. Cons It can be very technical, and it has limited templates for Campaigns. We would also appreciate the ability to load our own templates. Review Source R Reviewer Communications Director Used the software for: Less than 1 year ### "Unexpected benefits and great value!" December 22, 2025 5.0 It's great to have a proper CRM / AMS with all our membership in one place. It has also helped us think through our decisions as an association. Pros We have been pleased with the customer service, ease of use, and the event capabilities of the Glue Up. As the communications director, it has given me more ways to connect with the membership. It's a great value! Cons We had some minor struggles with our own understanding of the dues collection setup the first time around. But customer support got us back on track, and we're all set up for next year. Review Source R Reviewer County Auditor Used the software for: Less than 1 year ### "Glue Up Membership Software Fits Just Right" May 7, 2025 4.0 Glue Up is a great option for any size entity. Representatives were very informative of program features. There were plenty of training resources available. Our account Manager checked in with us throughout the year to see if we had any problems or to just update us on program changes. Price was very reasonable. We were up and running quickly. Pros Ease of maintaining memberships with one app. Members are invoiced automatically by the software through email instead of our old way of using a database to create/print invoices and mailing them. Sending a mass communication to members is very simple as well. Great option for our small, county owned golf course club. Cons I wish it could generate a report of account balances for each member to keep a record of all past due amounts. We have only used Glue Up for about 6 months, so maybe I just haven't discovered the right option yet. I can view individual membership accounts and outstanding invoices. I would just like to print a report of all member balances as of a specific date for Board review. Review Source Lindsay G. Executive Director Used the software for: Less than 1 year ### "Seamless Onboarding and Powerful All-in-One Membership Platform" September 12, 2025 5.0 Our overall experience has been very positive. From implementation through launch, Glue Up has helped us streamline how we manage member engagement and events. The support team guided us step by step, making what could have been a heavy lift into a straightforward transition. We’re already seeing the benefits of having one centralized platform and are confident it will continue to add value as we expand its use. Pros The onboarding process was seamless, and the support from \[sensitive content hidden\] and the Glue Up team was excellent—responsive, thorough, and proactive. The platform itself is intuitive, with strong tools for managing memberships, events, and communications all in one place. Cons Because Glue Up is such a comprehensive platform, it takes some time to get familiar with all the features. The breadth of functionality can feel a little overwhelming at first, but the training and support help smooth that learning curve. Review Source R Reviewer Chapter Executive Director Used the software for: Less than 1 year ### "New but Excited! " July 25, 2025 5.0 Although using Glue Up is new with my organization, it's been fairly easy to learn and the support through the setup process has been EXCELLENT! I can't wait to see what we can do together! Pros The interface is user friendly and will increase member engagement. I love how we can customize our events with their own mini-web page that allows attendees to comment and really get one another excited about what's to come. Cons It doesn't have an available storefront, which I misunderstood, but hopefully it's a capability that can be integrated at some point. Review Source R Reviewer Finance and Projects Lead Used the software for: Less than 1 year ### "Recommended CRM system" March 6, 2025 5.0 Overall my experience with Glue up is positive. Pros Easy to use and holds a lot of information that can be adapted to make it relevant to your company needs Cons At the moment, certain features are manual (merge duplicates), which can be time consuming with updates. A lot of these come from exciting companies that are already in Glue-up not automatically 'popping up' when a contact starts typing their company name Review Source LM Lisa M. Admin Officer Used the software for: 3-5 years ### "GlueUp experience" December 20, 2024 5.0 We have found our experience using GlueUp to be great. Pros My organisation has been using GlueUp for a number of years now. The system is great, easy to use and they are continually improving the functionality to suits their users. Our account management team are very flexible with us, which we appreciate so much. Cons There is not much to dislike but I would love for them to be able to add functionality that allows for a % of the invoice amount to be passed onto the customer when they pay with cc. Our organisation is losing a lot of money because this functionality is not available. I would also love to be able to create 1 invoice for more than 1 registration from the backend (this feature is only available in the frontend). Review Source EE Eleric E. Systems specialist Used the software for: 3-5 years ### "Many features and each day increasing more" June 20, 2024 5.0 Pros After sales and platform availability. Very complete platform and features that help an organization a lot in its day-to-day work. Ease of use and implementation. Customer support. Cons Nothing! Excellent platform and service! Review Source R Reviewer Administrative Assistant Used the software for: Less than 1 year ### "Glue Up is Easy to Implement and Manage" September 9, 2025 5.0 10/10. Very responsive and the platform was easy to integrate in our business practice. Glue Up will take the time help make your work with them as smooth as possible! Pros Customer Service is great. The platform is easy to learn and when you run into any tech issues Glue Up support can help solve the problem with a quick response rate. Cons There seemed to be some issues with the QuickBooks integration that caused issues for our accounting. That has since been resolved but it makes we wary to trust the system completely. Review Source Kilmer M. Senior Director of Advertising Used the software for: 3-5 years ### "Integrated software for events and communities." April 10, 2025 5.0 Glue Up is a solution that automates and improves communication with our clients and communities. It allows for the simple creation and promotion of events, facilitates the collection of participant data, and is a key tool for managing sales-focused events, such as conferences, webinars, and product launches. Pros Glue Up facilitates the ability to generate sales leads, foster strong customer relationships, enhance the customer experience, and obtain strategic insights through data analysis. Cons I do not detect any difficulties or objections that need to be mentioned about this tool. Review Source R Reviewer Communications and Network Manager Used the software for: 3-5 years ### "Glue Up Review" March 20, 2025 5.0 We enjoy using the platform and are grateful to our personal Glue Up support team \[sensitive content hidden\] and \[sensitive content hidden\] for their ongoing support and kindness. Pros Having all our contacts and memberships in the same place makes it easier to manage, the campaign module allows for nice personalisation of mailings, and the events platform is really well developed and gives our events a professional and cool outlook. Cons The platform sometimes encounters bugs and has some inconsistent configuration in some modules but it is constantly evolving and the tech team is super responsive to feedback. 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