Who Uses This Software?

Focused on the accounts receivable management and collections markets.


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.06/month
  • Pricing Details
    No setup fee, pricing based on call volume
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • DAKCS
  • www.dakcs.com
  • Founded 1981
  • United States

About QwikDial

Quickly integrate with your ARM system via our powerful and open API, or use the built-in upload and download capabilities of QwikDial to immediately leverage the most robust, predictive and preview dialing software provided to the accounts receivable and collections market. Powerful visual reporting and scheduling campaigns can be queued with visually designed campaigns ensuring optimal compliance and collection performance.


Spotlight media placeholder

QwikDial Features

  • ATM Management
  • Compliance Tracking
  • Corporate Banking
  • Credit Card Management
  • Investment Banking
  • Multi-Branch
  • Online Banking
  • Private Banking
  • Retail Banking
  • Risk Management
  • Securities Management
  • Transaction Monitoring
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

QwikDial Reviews Recently Reviewed!


Capterra loader

QwikDial

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Integrated with DAKCS collection software. Uploading accounts for call campaigns is done directly from the Beyond system in a single step.

Cons: It would be nice to be able to modify/disable/enable multiple campaigns at once rather than having to select them one at a time. Voicemail drop features need some work, particularly with the reporting back to Beyond.

Overall: We have been using QwikDial for many years and are generally happy. However, with the writing on the wall about new bipartisan bills being presented in Congress designed to basically eliminate any ability to use predictive dialing, we are hoping that QwikDial can adjust to create some sort of "click-to-dial" option.

Capterra loader

QwikDial is a great dialing solution

Nov 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: QwikDial is easy to use and train on. We just recently started 4 new collectors on the product and training time was about 5 minutes. It gives our office a great click to dial platform, and with the software integration we are able to leave messages as well.

Cons: The fact that I can not use the recordings with my speech analytics is a bit of a downfall, but I know DAKCS is aware of this and looking for a solution for their clients, as always!

Overall: We were able to get QwikDial to work on our thin client environment with help from the great team at DAKCS!

Capterra loader

We have used this dialer technology for over a year now and are happy to have made the switch.

Feb 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The biggest advantage is its seamless integration with the DAKCS software platform. We do not have to move files into the dialer and then download results. This saves us countless hours of management. Beyond that, the platform allows us to scale up when our volumes are heaviest without the addition of any more Telephone equipment.

Cons: Certainly more expensive when compared to traditional long distance costs, however, we have no hardware to support (since it is cloud based) and the integration with our ARM software saves us the time to offset this increased spend.

Great product!

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This product is very easy to setup and monitor. The integration with our collection software makes this a product we will never cease to use. It is very easy to scale for our needs. There is never a need to add hardware or call to get an upgrade to use more lines.

Cons: I can't really think of anything that i dislike about Qwikdial.

Overall: We are able to scale the dialer to what we have as needs on a daily basis. If we need more contacts, we just add a few more lines. It generates some linkback but mostly it generates more return calls. I have had to decrease the number of lines because the collectors could not keep up.

QwikDial review

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Like that calls are recorded and attached to the debtor's file.

Cons: Sometimes slow depending on internet connection.

QwikDial

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very good functionality. Easy to set up and run.

Cons: I have not found anything to be a con at this time.