Average Ratings

1 Review

  • 3 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

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About Hyperion

Contact center creation platform that supports calls received from a variety of communication channels.


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Hyperion Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Hyperion Reviews Recently Reviewed!


Hyperion is very easy to use.

Apr 19, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to learn, complex calculations can be created very easily. End users find this tool easy to use.

Cons: Not good for predictive analysis and the visualization tools are not good. More advanced business intelligence tools are taking the place.

Overall: Very easy to implement banking reporting system.