Average Ratings

4 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

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About Hyperion

Contact center creation platform that supports calls received from a variety of communication channels.


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Hyperion Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Hyperion Reviews Recently Reviewed!


Hyperion Flexibility

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Provides structural context for creating data reporting solutions which mirror operational constructs of the organization(s) supported.

Cons: Requires additional functionalities, separate from inherent solution, to produce overall results desired.

Cloud version is fantastic

May 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Made rapid strides with their cloud version with ease of use.

Cons: Seamless integration with other ERPs to leverage more across enterprise

Overall: Very good. Upgrades on prem have been bit difficult. The cloud version seems to be more feature rich

Gets the job done

Mar 25, 2019
5/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cant really complain it does what I need it to

Cons: There is a few features that I want that they dont have

Overall: I would like for them to add more features, we only use it for specific things, it would be nice to have everything 1 system

Hyperion is very easy to use.

Apr 19, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to learn, complex calculations can be created very easily. End users find this tool easy to use.

Cons: Not good for predictive analysis and the visualization tools are not good. More advanced business intelligence tools are taking the place.

Overall: Very easy to implement banking reporting system.