We have used Ashop Commerce for several years. Stabilized now after early issues due to upgrades
Jun 21, 2017
Computer Software, 1-10 employees
Used the software for: 2+ years
Ease of Use
Features & Functionality
Value for Money
Likelihood to Recommend:Not LikelyExtremely Likely
Pros: Easy to add new products afresh or as a copy of an existing product. Integrates with many payment methods. Basic options are a reasonable price.
Cons: No FTP access for integration with accounting system, just use of CSV files. They are not keen on listening to customers. The cost of some add-ons is high.
Overall: Much easier to track orders and shipments than just using PayPal. Allows discounts to be given to re sellers or repeat buyers.
Apr 28, 2014
Comments: Myself and my husband run a pet products business called Jimbella Pets. 6 years ago we set up our website through Ashop and overall we've been happy with them ever since.
We went through some issues when version 4 was released last August just like MrD said in his review. At the time, we had a look around at other options, but they either were too expensive, didn't have enough features or charged a transaction fee on our sales.
So we decided to stick with Ashop and a couple of months later they had fixed up most of the problems with version 4. They apologised and even gave us some free design work.
I don't know what happened with version 4, but since about October 2013 everything has been running really smoothly for us. There are a couple of new features we love such as conditional emails for getting customers to come back after they abandon the basket. This has helped our sales.
Pros: Phone & chat support is very good and any issues get fixed quickly.
Admin interface is much easier to use than Bigcommerce.
Good value (the $25 plan does everything we need)
Cons: Designing the store was a bit tricky. I've learned it's just easier to pay someone to do the design work rather than try and do it myself. Ashop provides design services too, and I've been pretty happy with the results.
Great for small brands to build their business
May 26, 2014
Public Relations and Communications
Comments: I helped set up with an online store for baby products. We went with Ashop because their service included a lot of premium features that other platforms charged for. I found it easy to set up new pages and upload content. We had over 1000 products to include and we could get them online with ease. Orders are easy to track and the metrics are great to find out which products are selling well. The interface was a bit trickier than some of the other ones out there (eg there's no drag and drop), but once you figure it out, it's straight forwards. I would recommend Ashop to other businesses looking to build their online presence.
Pros: - Clear set up steps. Lots of features included.
- Has a marketplace like eBay to get more customers.
- Metrics included to track performance week to week.
Cons: - You need to get a developer if you're going to do customized designs and templates. There are however LOTS of templates included in the gallery.
Sep 19, 2013
Comments: I am an Ashop customer, have been for 8 years and have stuck with them though many bad upgrade and reductions in functionality. During the version 4 release back at the beginning of August i decided i had had enough and decided i could no longer stand by and be quite regards the mess that the software and support was in, despite being warned by other customers that Ashop could be quite nasty if stood up to. I didn't believe it but then on the 19th of September i received the following from Ashop: -
Dear Mr Driver
NOTICE OF TERMINATION
It is with regret that we feel that our mutual working relationship has broken down to such an extent that we have now to give you notice of our intention to terminate our Agreement. Therefore we hereby give 45 days notice that we shall discontinue all of our services with you and your company. This means store# 3710 will be closed by 4th November 2013.
Please take this email as statement of the official notice of termination period as stated in our terms and conditions paragraph 6 -6.2
Seriously folks, if they can do this to a customer of 8 years, who had spent time, energy and money in creating a store that had rank and loyalty, then believe me when i say that they will do this to anybody who dares to question them.
I now have to try and move my store to a new platform so that i do not miss the Christmas sales period worst of it is, i cant even download my data from Ashop because it is still failing as it has been since the August upgrade to version 4.
Really good for wholesalers
Apr 28, 2014
Comments: I run a mens fashion brand. We sell both wholesale and retail and finding a store builder that works for both is pretty difficult. I switched my store from bigcommerce to ashop last year and so far i'm pretty happy with the decision.
Pros: Really, really good B2B module. It's like having a separate website for wholesale clients where i can display different products and set up different discounts. For example, I only offer quantity discounts to wholesale clients.
Cons: The support is 24-hours Mon-Fri only, not weekends. This isn't a big deal for us as we're closed on weekends, but this might be an issue if you have a day job and your running an online store on weekends.