--- title: "BigPanda Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BigPanda Software - reviews, pricing plans, popular comparisons to other Server Management products and more." source_url: "https://www.capterra.com/p/134318/BigPanda/" page_type: "product" language: "en" --- # BigPanda Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BigPanda ## What is BigPanda? BigPanda’s platform for Event Correlation and Automation, powered by AIOps, keeps businesses running with AI that transforms IT data into insight and action. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions. Without BigPanda, IT Ops teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. ## What is BigPanda used for? [Server Management](https://www.capterra.com/server-management-software/)[Application Performance Management](https://www.capterra.com/application-performance-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6000 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BigPanda?[Manage this product listing](https://www.g2.com/products/bigpanda/claim_requests/new?auto=true) ## BigPanda Overview Updated September 2026 AI summary BigPanda supports midsize and enterprise organizations in monitoring servers, managing incidents, and overseeing IT operations across multiple environments. Covering categories from AIOps and server management to network and website monitoring, it enables teams to detect and respond to issues quickly. Deployment options span cloud, web, and various operating systems, offering flexibility for diverse IT infrastructures. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BigPanda 4.5 (2) VS. [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price $6000 Per User, Per Year Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.6 (207) Value For Money 4.0 (2) Value For Money 4.5 (145) Customer Service 4.0 (2) Customer Service 4.5 (132) ## BigPanda alternatives [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) [4.6 (220)](https://www.capterra.com/p/125693/PagerDuty/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/125693/PagerDuty/) Highest Rated [Better Stack](https://www.capterra.com/p/202150/Better-Stack/) [4.8 (37)](https://www.capterra.com/p/202150/Better-Stack/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202150/Better-Stack/) [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/) [4.6 (337)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251336/ManageEngine-OpManager/) [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [4.6 (368)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [View all alternatives](https://www.capterra.com/p/134318/BigPanda/alternatives/) ## FAQs about BigPanda Overview ### What company size and specific industries is BigPanda built for? BigPanda is designed for Fortune 1000 enterprises, especially IT Ops, NOC, and DevOps teams in large organizations. It is built for enterprise environments that need event correlation and automation in complex IT operations rather than for small businesses or mid-market companies. Features and Usability ### What are the key features of BigPanda? BigPanda offers IT monitoring, incident management, and alerts/escalation for tracking and routing issues. It also includes data aggregation, root cause analysis, dashboard reporting, and prioritization, plus assignment management, task management, SLA management, and collaboration tools for coordinating responses across teams. Integrations ### Which third-party tools and platforms does BigPanda integrate with? BigPanda integrates with over 10 third-party tools across monitoring, IT service management, identity, and collaboration. Key integrations include ServiceNow, PagerDuty, Slack, JIRA Service Management, Datadog, New Relic, Sentry, Okta, OneLogin, and Nagios XI. Getting Started and Support ### What training and onboarding options does BigPanda offer? BigPanda provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and self-paced video review for teams getting started with the product. Getting Started and Support ### What customer support options does BigPanda offer? BigPanda provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support coverage is broad, but no reviewer feedback is available here to describe response times, helpfulness, or common service issues, so the support experience cannot be assessed from user sentiment. ## Features AI summary Based on 844 Server Management reviews Capterra data shows that buyers of server management software rank the following features as their top priorities: - **Real-Time Monitoring** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**61%**) - **Server Monitoring** (**60%**) BigPanda includes **Server Monitoring**. However, it does not offer **Real-Time Monitoring** or **Real-Time Notifications**. Its support for **Server Monitoring** helps IT teams keep track of server health, spot performance issues, and maintain system stability, allowing teams to respond more effectively to infrastructure problems and keep critical services running reliably. Server Monitoring 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Alerts/Escalation 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Monitoring 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Project Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments Recurring Issues 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set an issue to repeat BigPanda 21 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Bandwidth Monitoring: Measure the actual bandwidth available on a local network (LAN or WiFi) - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Aggregation: Collect, process and structure data from multiple sources for further analysis - Incident Management: Manage and track all disruptions and incidents - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Scheduling: Schedule and assign issue completion dates and/or times - IT Monitoring: Gather metrics to assess the performance of IT infrastructure and network in real-time - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Recurring Issues: Set an issue to repeat - Root Cause Analysis: Identify and analyse the reasons behind accidents - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Basic $6,000 Per User,Per Year Value for money 4.0 (2) 4.0 Based on 2 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[ New Relic](https://www.capterra.com/p/118128/New-Relic/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Surabhi M. Software engineer Information Technology and Services ### "Best Incident generation and automation tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 21, 2023 My overall experience on this solution is good would like to explore more as it reduces some manual work and helps to improve the productivity. Pros As a user there are few observations under this tag like:1. Helps to make many things automate which reduce the manual effort and that helps minimize the IT noise.2. Incident management and detection in the real time which helps to take a right decision at right time. 3. Based on the intelligence this application helps to investigate the root cause as well. Cons Some observation under this tag:1. Sometime observer the delay in the alert reporting and reflect on the portal.2. Observe that in some cases provide irrelevant information on the problem cause.3. In the complex design observer that some workflow fails of miss the steps. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK Nishant K. Netbackup administrator Information Technology and Services ### "Bigpanda review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 July 8, 2022 Bigpanda on a overall is a total plus for me.. Saves a lot of time and efforts.. Pros Bigpanda is veey user friendly.. I work on it on a daily basis and clears a lot of alerts and it savea much of time to generate a report from netbackup.. Cons Sometimes the alert geta stuck even after resolving.. And that could be worked upon.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.