# Page 2 | DispatchTrack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is DispatchTrack the right Field Service Management solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134319/DispatchTrack/reviews --- DispatchTrack 4.5 (34) [View alternatives](https://www.capterra.com/p/134319/DispatchTrack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of DispatchTrack ## Showing most helpful reviews Showing 26-34 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZG Zev G. Manager Retail Used the software for: 2+ years ### "We use the general portal and individual portals for different delivery companies" July 14, 2021 5.0 We use it to track the dozens of different deliveries handled by several different delivery teams who utilize DT Pros The ability to track ongoing deliveries and the route. The upload of pictures and receiving the signed PODs. Cons I didn't like that the disclaimer doesn't seem to be auto enabled. Printing PODs also don't seem to have the headers of each delivery company in the 360 version. However these are minor issues and can be resolved Review Source SE Susan E. Director of Sales and Marketing Furniture Used the software for: 2+ years ### "Saves resources and aids with accountability." February 21, 2020 5.0 Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature. Pros We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency. Cons Some initial bugs with the ipad interface. Works best on non-apple products. Reason for choosing DispatchTrack This was recommended to us by another furniture dealer. Review Source RD Ron D. Distribution Manager Furniture Used the software for: 2+ years ### "5 Years using Dispatch Track" October 18, 2017 5.0 This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices. Pros DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST. Cons I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it. Review Source CD Chris D. Director of Business Development Furniture Used the software for: 2+ years ### "Best decision on software we have made in a long time" February 16, 2018 5.0 Great product and solution for our furniture delivery and service process. Would highly recommend to anyone in the furniture industry. Pros Easy to use. Gives translucency to our staff on what is going on with our delivery trucks. Customer support is great and willing listen to you and work on solving issues that affect our business. Cons Not much. Only wish it was easier to get updates on the updates they install over time to make sure we take advantage of the. Review Source CB Carrie B. Business Owner Industrial Automation Used the software for: 6-12 months ### "Works Well with Minimal Issues" July 24, 2018 4.0 Always had a positive experience with customer service and they have always been able to help us with a solution to any issues that we have had. Courteous and friendly, and are knowledgeable regarding their software. Pros Ease of tracking where employees are to best satisfy customers to ensure timely arrivals. Works with both Android and IOS mobile software. Cons Had issues with mapping a few times, as well as had to upgrade mobile devices associated with older mobile smart phones, however the upgrade was necessary anyway. Review Source AS Alejandra S. Analista trade Human Resources Used the software for: 6-12 months ### "Muy buena herramienta" May 25, 2023 4.0 Pros Puedo gestionar mis entregas con la seguridad de poder hacer seguimiento en tiempo real en cualquier momento Cons En algunos casos escoge rutas que quisiera poder modificar para mejorar tiempos Review Source Andre L. Customer and Marketing Consultant Consumer Electronics Used the software for: Less than 6 months ### "Stay on-time with this software" July 21, 2019 5.0 Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas Pros Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness. Cons I haven't run into problematic issues while implementing or using this software Review Source DV David V. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "Best dispatching for final mile delivery, does have room for improveme" March 23, 2016 2.5 Pros The ability to route and call customers makes for easy scheduling. Cons sometimes it hard to a clear picture on when improvements will be made. Review Source Pamela M. Teacher Education Management Used the software for: Less than 6 months ### "Great for customer experiences " August 6, 2019 5.0 Pros Customers appreciate the experience given by this product. Amazing field service updates, know exactly when your rep is supposed to arrive on location . The automation and emailing work pretty well also. Cons I didn’t notice any features that were less than desirable with this product thus far. You definitely need it in your toolbox Review Source Similar Products Featured