# ActionTracker Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ActionTracker Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more. Source: https://www.capterra.com/p/134332/ActionTracker --- # ActionTracker Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ActionTracker ## What is ActionTracker? Why wait weeks or months to respond to an issue, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer issues, comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management. ## What is ActionTracker used for? [Complaint Management](https://www.capterra.com/complaint-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1320 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ActionTracker?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.surveysquare.com&name=ActionTracker) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ActionTracker 4.8 (8) VS. [4.5 (528)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price $1320 Per User, Per Year Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (8) Ease Of Use 4.1 (527) Value For Money 4.7 (6) Value For Money 4.2 (430) Customer Service 4.8 (8) Customer Service 4.5 (492) ## ActionTracker alternatives Highest Rated [4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,423)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/134332/ActionTracker/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request Assignment Management Assign issues and tasks based on availability or required skills Customer Complaint Tracking Track customer complaints from initiation through resolution Customer Segmentation Process of dividing customers into groups based on common characteristics Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines ActionTracker 16 features System alerts about the need to escalate an issue or request Assign issues and tasks based on availability or required skills Track customer complaints from initiation through resolution Process of dividing customers into groups based on common characteristics Assembly of graphs and charts for visualizing and tracking statistics/metrics Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Identify, track, and respond to negative feedback Predict future data based on historical data sets Plan and coordinate all the resources, costs and time needed to execute assignments View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Create and administer polls and surveys Create, manage and track all task activities and progression Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 4.7 (6) Basic $1,320 Per User,Per Year Value for money 4.7 (6) 4.7 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (8) 4.8 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 8 reviews Filter by rating 5(7) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent BE Bob E. Home Improvement Manager Construction ### "this gives us a quick view of what our customers are thinking " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 11, 2017 Knowing what our customer think of our service. Pros Lets our customer answer questions quickly and give us the information we need to review the service. Lets us know how our service tech's are doing. Cons I don't know what all tools are available to us with it. I think there is a whole lot more we could be using. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2017 Bob, thank you for your comments and being our customer! MM Maria M. Marketing Specialist ### "We truly enjoy using Action Tracker and has been a big help to our business." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 11, 2017 Pros The ability to customize it to our needs. Also, it allows us to keep track of everything and to be able to resolve issues. It is a huge factor in customer resolution issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2017 Maria, thank you for your comments! We love the feedback and the great partnership with you and your team. We look forward to the future as we continue to enhance our solution! TD Timothy D. President and Chief Operating Officer Architecture & Planning ### "We base our whole model on customer service, so having a tool like Survey Square is key." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2017 A quick snap shot of how are team is taking care of our customers, and all the areas we excel at. We also learn the areas we need improvement on which is key. Pros It is easy to use, and the value add to the business is great when everyone uses them correctly. I love using the dashboard to see how we are doing for our customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 9, 2017 Tim, thank you for being our customer! JS Jason S. Gold Shield Coordinator ### "Very functional and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 8, 2017 Pros We are able to track our performance and give live feedback to our technicians in real time. This allows us to stay on top of our game and create promoters. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 9, 2017 Jason, thank you for your comments. We value you as our customer and look forward to working closely with you and your team over the years! EB Emily B. Marketing Assistant ### "Our experience has been excellent. It has allowed us to monitor items from start to finish." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2017 Enabled me to monitor everyone's items at a glance as well as be alerted when items were unassigned, so we could quickly route to the correct person. Pros I like the performance tab the best. Can get an overall snapshot of how everyone's items are doing as well as a drill down all in one glance. Cons The only thing I keep struggling with is wanting to hit enter when I need to click the actual button. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 9, 2017 Emily, thank you for your comments. Glad to hear you like the performance tab! We look forward to bring your team the enhancements that make a difference for you and your team! Thank you for being our customer. MG Michael G. Service Operations Manager Construction ### "We have had great success in a short period of time!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2017 Ease of feedback from customers Pros Ease of use for both the end user and also our back end office staff. We have had great customer feedback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2017 Michael, thank you for being our customer and kind words! We look forward to your suggestions to help us as we continue to improve our solution. SS Susan S. Customer Service and Marketing Manager ### "Great system, easy to use, an excellent tool for tracking issues for quick resolution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 15, 2014 We love the ease of use and flexibility of SurveySquare and Action Tracker. It helps us track and resolve customer issues quickly. We have replaced a lot of paperwork with the system and can now track status and report on trends as well as individual performance. It's a great tool for department managers to be accountable to promptly address and resolve customer complaints and measure and coach their technicians when appropriate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Corey W. Regional Director ### "ActionTracker fan!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 11, 2014 The ActionTracker has really allowed us to see real time up to the day performance numbers. It has provided us a tool to use that gives our leaders access to be able to reach out to our customers and their staff with performance ratings that provide a better overall experience for everyone. The team at Survey Square really have helped us change what and how we do for the better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/134332/ActionTracker/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)