# ActionTracker Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ActionTracker Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more.

Source: https://www.capterra.com/p/134332/ActionTracker

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# 

 ActionTracker Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ActionTracker

## What is ActionTracker?

Why wait weeks or months to respond to an issue, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer issues, comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management.

## What is ActionTracker used for?

[Complaint Management](https://www.capterra.com/complaint-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)

Top alternative

Featured

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1320

Per User, Per Year

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ActionTracker?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.surveysquare.com&name=ActionTracker)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ActionTracker

4.8 (8)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$1320

Per User, Per Year

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (8)

Ease Of Use

4.6 (1,733)

Value For Money

4.7 (6)

Value For Money

4.6 (1,487)

Customer Service

4.8 (8)

Customer Service

4.7 (1,506)

## ActionTracker alternatives

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/134332/ActionTracker/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Assignment Management

Assign issues and tasks based on availability or required skills

Customer Complaint Tracking

Track customer complaints from initiation through resolution

Customer Segmentation

Process of dividing customers into groups based on common characteristics

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Issue Auditing

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

ActionTracker 16 features

System alerts about the need to escalate an issue or request

Assign issues and tasks based on availability or required skills

Track customer complaints from initiation through resolution

Process of dividing customers into groups based on common characteristics

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Identify and respond to unexpected problems or failures (ie. "negative events")

Schedule and assign issue completion dates and/or times

Record and follow the progress of every issue

Identify, track, and respond to negative feedback

Predict future data based on historical data sets

Plan and coordinate all the resources, costs and time needed to execute assignments

View and track pertinent metrics to find patterns and gain insights from data

Plan daily routes to optimize employee scheduling and provide directions

Create and administer polls and surveys

Create, manage and track all task activities and progression

Get Advice

We can help you find the software with the features you need.

Features

4.5 (6)

4.5

Based on 6 reviews

## Pricing

Value for money

4.7 (6)

Basic

$1,320

Per User,Per Year

Value for money

4.7 (6)

4.7

Based on 6 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.8 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (8)

4.8

Based on 8 reviews

## User reviews

Overall rating

4.8

Based on 8 reviews

Filter by rating

5(7)

4(0)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

BE

Bob E.

Home Improvement Manager

Construction

### "this gives us a quick view of what our customers are thinking "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

May 11, 2017

Knowing what our customer think of our service.

Pros

Lets our customer answer questions quickly and give us the information we need to review the service. Lets us know how our service tech's are doing.

Cons

I don't know what all tools are available to us with it. I think there is a whole lot more we could be using.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 11, 2017

Bob, thank you for your comments and being our customer!

MM

Maria M.

Marketing Specialist

### "We truly enjoy using Action Tracker and has been a big help to our business."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

May 11, 2017

Pros

The ability to customize it to our needs. Also, it allows us to keep track of everything and to be able to resolve issues. It is a huge factor in customer resolution issues.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 11, 2017

Maria, thank you for your comments! We love the feedback and the great partnership with you and your team. We look forward to the future as we continue to enhance our solution!

TD

Timothy D.

President and Chief Operating Officer

Architecture & Planning

### "We base our whole model on customer service, so having a tool like Survey Square is key."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 8, 2017

A quick snap shot of how are team is taking care of our customers, and all the areas we excel at. We also learn the areas we need improvement on which is key.

Pros

It is easy to use, and the value add to the business is great when everyone uses them correctly. I love using the dashboard to see how we are doing for our customers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 9, 2017

Tim, thank you for being our customer!

JS

Jason S.

Gold Shield Coordinator

### "Very functional and easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

May 8, 2017

Pros

We are able to track our performance and give live feedback to our technicians in real time. This allows us to stay on top of our game and create promoters.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 9, 2017

Jason, thank you for your comments. We value you as our customer and look forward to working closely with you and your team over the years!

EB

Emily B.

Marketing Assistant

### "Our experience has been excellent. It has allowed us to monitor items from start to finish."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 2, 2017

Enabled me to monitor everyone's items at a glance as well as be alerted when items were unassigned, so we could quickly route to the correct person.

Pros

I like the performance tab the best. Can get an overall snapshot of how everyone's items are doing as well as a drill down all in one glance.

Cons

The only thing I keep struggling with is wanting to hit enter when I need to click the actual button.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 9, 2017

Emily, thank you for your comments. Glad to hear you like the performance tab! We look forward to bring your team the enhancements that make a difference for you and your team! Thank you for being our customer.

MG

Michael G.

Service Operations Manager

Construction

### "We have had great success in a short period of time!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 2, 2017

Ease of feedback from customers

Pros

Ease of use for both the end user and also our back end office staff. We have had great customer feedback.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 2, 2017

Michael, thank you for being our customer and kind words! We look forward to your suggestions to help us as we continue to improve our solution.

SS

Susan S.

Customer Service and Marketing Manager

### "Great system, easy to use, an excellent tool for tracking issues for quick resolution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

August 15, 2014

We love the ease of use and flexibility of SurveySquare and Action Tracker. It helps us track and resolve customer issues quickly. We have replaced a lot of paperwork with the system and can now track status and report on trends as well as individual performance. It's a great tool for department managers to be accountable to promptly address and resolve customer complaints and measure and coach their technicians when appropriate.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CW

Corey W.

Regional Director

### "ActionTracker fan!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

August 11, 2014

The ActionTracker has really allowed us to see real time up to the day performance numbers. It has provided us a tool to use that gives our leaders access to be able to reach out to our customers and their staff with performance ratings that provide a better overall experience for everyone. The team at Survey Square really have helped us change what and how we do for the better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/134332/ActionTracker/reviews/)

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