# ActionTracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ActionTracker the right Issue Tracking solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134332/ActionTracker/reviews

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ActionTracker

4.8 (8)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of ActionTracker

Ease of use

4.5

Customer Service

4.8

## Showing most helpful reviews

Showing 1-8 of 8 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Maria M.  
Marketing Specialist  
  
Used the software for: 2+ years

### "We truly enjoy using Action Tracker and has been a big help to our business."

May 11, 2017

5.0

Pros

The ability to customize it to our needs. Also, it allows us to keep track of everything and to be able to resolve issues. It is a huge factor in customer resolution issues.

Review Source

Response from SurveySquare.com

May 11, 2017

Maria, thank you for your comments! We love the feedback and the great partnership with you and your team. We look forward to the future as we continue to enhance our solution!

EB

Emily B.  
Marketing Assistant  
  
Used the software for: 6-12 months

### "Our experience has been excellent. It has allowed us to monitor items from start to finish."

May 2, 2017

5.0

Enabled me to monitor everyone's items at a glance as well as be alerted when items were unassigned, so we could quickly route to the correct person.

Pros

I like the performance tab the best. Can get an overall snapshot of how everyone's items are doing as well as a drill down all in one glance.

Cons

The only thing I keep struggling with is wanting to hit enter when I need to click the actual button.

Review Source

Response from SurveySquare.com

May 9, 2017

Emily, thank you for your comments. Glad to hear you like the performance tab! We look forward to bring your team the enhancements that make a difference for you and your team! Thank you for being our customer.

BE

Bob E.  
Home Improvement Manager  
Construction  
Used the software for: 2+ years

### "this gives us a quick view of what our customers are thinking "

May 11, 2017

3.0

Knowing what our customer think of our service.

Pros

Lets our customer answer questions quickly and give us the information we need to review the service. Lets us know how our service tech's are doing.

Cons

I don't know what all tools are available to us with it. I think there is a whole lot more we could be using.

Review Source

Response from SurveySquare.com

May 11, 2017

Bob, thank you for your comments and being our customer!

MG

Michael G.  
Service Operations Manager  
Construction  
Used the software for: 6-12 months

### "We have had great success in a short period of time!!"

May 2, 2017

5.0

Ease of feedback from customers

Pros

Ease of use for both the end user and also our back end office staff. We have had great customer feedback.

Review Source

Response from SurveySquare.com

May 2, 2017

Michael, thank you for being our customer and kind words! We look forward to your suggestions to help us as we continue to improve our solution.

SS

Susan S.  
Customer Service and Marketing Manager  
  
Used the software for:

### "Great system, easy to use, an excellent tool for tracking issues for quick resolution"

August 15, 2014

5.0

We love the ease of use and flexibility of SurveySquare and Action Tracker. It helps us track and resolve customer issues quickly. We have replaced a lot of paperwork with the system and can now track status and report on trends as well as individual performance. It's a great tool for department managers to be accountable to promptly address and resolve customer complaints and measure and coach their technicians when appropriate.

Review Source

TD

Timothy D.  
President and Chief Operating Officer  
Architecture & Planning  
Used the software for: 1-2 years

### "We base our whole model on customer service, so having a tool like Survey Square is key."

May 8, 2017

5.0

A quick snap shot of how are team is taking care of our customers, and all the areas we excel at. We also learn the areas we need improvement on which is key.

Pros

It is easy to use, and the value add to the business is great when everyone uses them correctly. I love using the dashboard to see how we are doing for our customers.

Review Source

Response from SurveySquare.com

May 9, 2017

Tim, thank you for being our customer!

JS

Jason S.  
Gold Shield Coordinator  
  
Used the software for: Less than 6 months

### "Very functional and easy to use"

May 8, 2017

5.0

Pros

We are able to track our performance and give live feedback to our technicians in real time. This allows us to stay on top of our game and create promoters.

Review Source

Response from SurveySquare.com

May 9, 2017

Jason, thank you for your comments. We value you as our customer and look forward to working closely with you and your team over the years!

CW

Corey W.  
Regional Director  
  
Used the software for:

### "ActionTracker fan!!"

August 11, 2014

5.0

The ActionTracker has really allowed us to see real time up to the day performance numbers. It has provided us a tool to use that gives our leaders access to be able to reach out to our customers and their staff with performance ratings that provide a better overall experience for everyone. The team at Survey Square really have helped us change what and how we do for the better.

Review Source

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