Who Uses This Software?

B2B SaaS Companies


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • FrontSpin
  • frontspin.com/
  • Founded 2015
  • United States

About FrontSpin

FrontSpin helps you engage with more prospects and customers in less time. Our sales communication tool and power dialer implements your playbooks across all touchpoints. Salesforce.com compatible.


FrontSpin Features

  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management

FrontSpin Reviews Recently Reviewed!


Great for dialing and making phone calls

Apr 21, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: - Call reports are easy to make
- You are able to customize your dial playbook for leads
- Awesome feature that enables you to record various voicemails which saves you a ton of time when you are power dialing

Cons: - Glitches frequently
- Not a fan of how the dialing reports are set up
- You are able to track opened emails, but you can only view the last 30 so its a waste if you do a drip campaign.

Capterra-loader

Frontspin is okay, wouldn't necessarily recommend it.

Apr 06, 2018
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I like the Playbook feature. I also like how you can send out mass emails automatically. Overall it's just okay though.

Cons: I don't like that you can't schedule emails to go out in the future. The reporting is also lacking. It's difficult to navigate the reports.

Overall: It allows me to make calls from my computer and records the calls

Frontspin team has been great to work with and quick to respond.

Dec 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love only having to be in one tool all day to achieve all my sales tasks. When I onboard new sales employees it has been very seamless and has simplified training efforts.

Cons: Occasionally, can be a little buggy inside the email window and it will jump to a different section of the email as your typing.

Overall: We've been able to double our sales activity. The seemly use of the dialer the ability to know when and who to call at any given time.

Capterra-loader

Great product for any sales team

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy interface to train to get our staff on the phones ASAP. It allows the rep to make a call, send an email, and set their follow up task from one screen. Our productivity has skyrocketed!

Cons: There are a lack of integrations with social sites that could streamline researching prospects.

Capterra-loader

The perfect prospecting tool for Salesforce.com users

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First of all...the customer service is outstanding. I thought maybe the red carpet would get rolled up once we inked our contract with FrontSpin, but that is absolutely not the case.
Now...as far as the functionality itself? Comparing FrontSpin to the other tools I have used before - I wouldn't see myself going back to anything else. My reps have the capability to dial, log what happened, set a task, send an email, and go to next call on one page. The real-time sync to Salesforce takes care of making sure our systems are updated and has saved the team a ton of time. Which is exactly what we needed when juggling Hunting and Farming accounts.

Cons: The only restrictions we have in FrontSpin are based from our Salesforce.com instance and not a restriction of the FrontSpin tool set.

Overall: The automated activity tracking, call recording, and email tracking (including variant subject line testing!) allows us managers to effectively track metrics for coaching.
The Playlists allow our reps to efficiently time manage their days and accomplish their daily prospecting requirements.

Comparing FrontSpin to the other tools I have used before - I don¿t see myself going back others

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reps have the capability to dial, log what happened, set a task, send an email, and go to next call on one page. The real-time synch to Salesforce takes care of making sure our systems are updated. It saves our team a ton of time.

Cons: We would like to see other "plays" that allow us to specify social media touches, but the good news is that we understand that that is forthcoming soon.

Overall: Our AEs have the capability to dial, log what happened, set a task, send an email, and go to next call on one page. The real-time synch to Salesforce takes care of making sure our systems are updated. It saves our team a ton of time.

Capterra-loader

Frontspin has increased my dials and decreased the amount of brainpower I have to use to get them.

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Absolute best dialer on the market, if you want your inside salespeople to call quickly and seamlessly this is the best tool for the job. Easy integration, and customization.

Cons: Email could be better, but who responds to cold emails anyway? Get your salespeople dialing. I also would like an easier way to switch my phone number but that is supposed to be coming.

Overall: More dials, more contacts, more pipeline, more sales.

Great autodialer

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a great autdialer for an ADR or SDR to live in. Almost all relevant data can be accessed through frontspin and call notes can be almost effortless added in frontspin and automatically recorded in SF. Some SF data is actually easier to see like related contacts/relevant opportunities, and prospect area code/city which is great for scheduling across time zones on the fly. Reminders are great too.

Cons: The newer email template feature and the playbook feature are buggy. I can't see SF events in the Frontspin UI which is frustrating for our team's specific SF workflow. Sometimes the interface is slow to react or will double call someone. This is rare though.

FrontSpin has been an excellent tool for our team. Outstanding Customer Service.

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: FrontSpin allows my team to focus on reaching prospects and not the tedious administrative tasks in our DB. As a manager, I can easily see the progress of my team on a daily/weekly/monthly basis.

Cons: There is not much to point to as far as cons. When there are, they are extremely responsive. FrontSpin has added features and functionality whenever necessary. They seem to be always looking for ways to improve the product.

FrontSpin is the best sales acceleration software on the market!

Mar 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have either demoed or used almost every well-known sales tool on the market and have finally settled with FrontSpin as my go-to tool for almost everything I need. Our SDR team went from 45 calls/day to 80 calls/day with the help of FS' powerdialer and intuitive interface that reduces the amount of clicks and time entering data into SFDC (we previously used InsideSales). FS has also been helpful in training and development of my SDR team. Every call is recorded, so we can save both good and bad calls to critique as a team at the end of the week and continually improve our skill and messaging.
5/5 stars!

Vendor Response

by FrontSpin on March 14, 2016

Thank you, Chris. It is always a pleasure working with Granular Team and we look forward to the future milestones together!

Great Product: Quick and Easy

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: My team loves FrontSpin because it's easy to use, fast to implement, and saves them time. They've adopted it quickly and productivity has soared.

Cons: None, the best product I have used so far.

Overall: I would recommend FrontSpin to anyone who has or does not have a power dialer system in place. My team's number of connects with prospects have increased almost 3 times compared to the old solution used. We will never go back to the old solutions. It's evolution.

Vendor Response

by FrontSpin on March 14, 2016

Thank you, Aaron. We are delighted to be working with you. Couldn't have said it any better: evolution is the key and we are excited to be a part of it.