Intercom

Intercom

4.5 / 5 106 reviews

Who Uses This Software?

Intercom has 17,000 paying customers all over the globe, ranging from startups like General Assembly, ZenPayroll and Invision, to public companies like Ancestry.com, New Relic and Shopify.


Average Ratings

106 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    Visit www.intercom.com/pricing for a quote.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Intercom
  • www.intercom.com/
  • Founded 2011
  • United States

About Intercom

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.


Intercom Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding
  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Contact Management
  • Content / Blogging Platform
  • Direct Mail Management
  • Email Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Referrals / Affiliates
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Intercom Reviews Recently Reviewed!

Cbe79c53ba64afaa730e8dd94add295d

Great resource for sending in-app messaging to software users. Also great for sending genera emails.

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so easy to use. That's definitely the best part about it. There is a lot of functionality in terms of what the actual message looks like to users. It's great that they can chat you back as well.

Cons: There isn't much to dislike but it would be nice if there was an integration with salesforce so you can better manage the messaging.

A good application for support

Nov 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: You can manage a lot of conversations with customers and using the API, you can take information about the customers from your application and more information given by intercom.

Cons: At the begining, is not very easy tu use this program, but it is because there are a lot of options to use.

Overall: A very complete way to give support to costumers

Jack of all trades, master of emoticons.

Nov 16, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Intercom does have a lot of features and is easy to get started with. Sign up, go into segment, activate it, and you're done. You can see who's online, send them automated messages, write support tickets.

Cons: The only problem with Intercom is that EVERYTHING is half baked. They've basically taken as a model to release everything, but only basic versions of it. Except for Emoticons. They are everywhere. You want to sort conversations? You can't. You want to bulk edit them? You can't. You write an article and the connection dies? Too bad for you. You want to change the layout of the Support Page? You can't. You want to have a qualification bot that's not a marketing gimmick? Well sorry. You can't. You want to assign conversations base don rules, have reminders, flows, SLAs.... well.. you know the answer. And when you invariably contact support and tell them about it, they will almost always say "Oh that's a great idea. Let me mention it to the Product Team"... and of course they instead roll out the next half-backed emoticon feature. Seriously. Unless you want a fancy chat for a side project of yours, stay away.

Intercom's Respond platform keeps our customer service top notch

Nov 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that it doubles as a real time chat and help ticking platform for our off-hours. Before Intercom, we were using one real time chat platform and one separate help ticketing platform for after hours, and it definitely made things more complicated. I also love that we can integrate with the two other products - Educate and Engage. We weren't quite ready to do so at implementation, but it is nice to have the option. Overall, this is a great product, and I highly recommend it over other help ticketing platforms I've used in the past.

Cons: The reporting leaves something to be desired. It is super top level and hard to drill down. I also don't love their pricing model since they charge by number of active users (which includes any user that has ever chatted in).

892d3e0f5d377a7b092840074a7a2d1e

Great tool to speak with your customers

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Integration with great amount of services (Facebook, Email, etc)
- Easy to use
- Great design
- New features development
- Customer Support
- Stability

Cons: - Cost
- Some features are not developing right now (e.g. they are not going to support multilanguage for articles)

7cd3c1db1a970af04849a915f0a099bf

We use Intercom to engage with our customers through chat and messages

Nov 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, you can learn very quickly about almost all features. You can easily edit the information about your team, like work hours, automatic messagens, time to answer, segment your customers based on a lot of different features and create rules to automatize the communication.

Cons: They take a few hours to answer in the customer service, sometimes It is not good to wait this time to solve some problem or have an answer from their team. Also I would like more options to create flows of automatic communications, also would be great to provide ways to calculate customer health scores and track this overtime.

Overall: Easy way to integrate with my system and communicate with our customers.

0e6bf815618347477df53c9431f9ec68

Very useful product, a must for SaaS

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to integrate in web apps and mobile apps. It gives you control on your system and offers valuable feedback from the users.

Cons: Cannot add custom fields and fill them manually, you have to use their API. A bit expensive. Cannot configure the pages to show information as you like.

The best system to communicate with your customers

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It has many ways to use it and customize it, also having the capabilities that your API offers you can use it for practically any company whatever your needs.

Cons: Maybe the only thing I can say is that the price is somewhat high, since being based on the number of customers, is something delicate for startups that try to capture as many people as possible without worrying about amortizing them.

Overall: The communication system for you and your business

Amazing Functionality

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Clean, professional look. Makes it easier to connect with website visitors and help our users in our software.

Cons: I can't say I have found any negative things about intercom at this point. Although more customization options would be nice!

More then we wanted to spend on live chat but well worth it.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super easy to use. Allows sales and support to interact with clients on a very personal level. Has decreased the number of support calls by 75%. Our customer prefer intercom support to phone support which is great because we can serve one to many on intercom.

Cons: It is on the pricey side of live chat software. Some of our older clients that are less tech-savvy struggle with it using intercom but that isn't deal breaker.

Nice app!

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: 1. I like the design of the application overall.
2. The features are cool and there's a good variety.

Cons: I get overwhelmed going into the app. There's not a lot of hierarchy in elements. My eyes go all over the place. It is hard to find things.

Customer support and engagement product that is made to be easy.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Pros: Intercom is simple to use. You almost don't need to be trained on it. It looks a lot like gmail within the product so that help users become familiar quickly.

Cons: I wish that you had more customization to what the buttons looked like. I also wish it had a better data tracking aspect to it.

D447464fa680f4f0fe95044eef9df764

Full of features, but half-baked and annoying to use at scale.

Oct 22, 2017
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Intercom is an easy solution to adopt and get running. It provides an easy way to add a chat, a support ticket and push notifications / messages out to customers.

Cons: Most of the features are at best half-baked. They focus on "cool" new features (styling of the chat window, robot to automate some stuff), but as consequence they've dropped the ball on the elements that should sit at the core of their product: managing and prioritizing conversations. You can't bulk modify conversations, you can't add routes to automate some of the more important flows (reminders, closing,...) and as a consequence it's a horror to work with if you have more than a few messages.

Okay - but lacking the functionality I need

Oct 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money

Pros: Lots of tutorials, templates and suggestions on how to use the platform. Great customer service. Intuitive platform that makes it easy to jump back and forth between tasks.

Cons: Not great for auto-responses and scripts within chat - it's not saving us any man-power because we can't automate that much.

Solid Web Chat From Intercom

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We have only implemented the live chat function from Intercom to our website so far, it has worked well, and it has greatly increased the lead generation, nurturing, and customer engagement.

Cons: Sometimes the email notifications don't work properly, so we don't get a notice soon enough or at all to respond to the chat a web visitor has started.

Lovely product with great customer support!

Oct 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love how easy it is to set up for mostly non-technical users. The configuration options are extensive and the support team is extremely responsive and helpful.

We've actually seen an impact on our website engagement after switching to Intercom, and the mobile apps are excellent to engage new leads.

Cons: We use Respond, and the only gripe we have with Intercom is that we can't use different messages per page for our website. We need to switch to Engage, which is more than double the price for just this one extra feature we need. Having a small limited number of messages instead of just one would make us long-term happy customers!

Best Customer Communicator

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Its a one-stop solution for all your customer engagement needs either you want to chat with a customer, keep engaging or talk to him instantly, this is the best one to go with.

Cons: Lack of customisation is a major problem, where we have to write coding for anything. However, not all business needs such quite complex solutions are needed.

It's a pretty nifty Email Software that links with our LiveChat system!

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like its functionality in terms of how you can assign tickets to each other and the NOTES part is a really useful function for communicating with your team about the email. Also, I love how our Livechat software is synced with Intercom so that the chats come in as tickets and are also saved so you can always look up correspondence for a difficult issue. And thanks for the new feature where you can now add additional emails to "cc." That one REALLY comes in handy for us!

Cons: More often than not I have to reload the page to see the most recent tickets in queue. Also, if I'm working on a laptop with a mouse track pad, there's a strange glitch where you swipe or tap wrong and your whole message is erased. Lame.

Decent product but support is slow and not helpful.

Oct 05, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to get started and customize data we send to them. Filtering within their UI is nice and helps our support team find customers quickly.

Cons: It is very costly for what it does. There are many other similar pieces of software for about the same price that can do more.

Intercom easily integrates with our crm

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: the way we can share emails.. make notes to each other and easily manage all incoming emails.. there is a history of all communications that is great and makes it easy to track customer activity and with which representative

Cons: I can not easily edit the information of a contact. I also can not easily create a new message to a user from within intercom.

Great Startup Package

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to implement Customer Engagement Software with great usability and awesome and affordable features with the startup programme.

Cons: I heard that they are working on more sales focus software as well, currently they dont offer great sales solution but if they expand into that area as well, it will be a great asset to any customer and sales centric company

Overall: I save time and money and deliver a better service to our customers

Very good communication platform - great to have everything in one place.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and ability to reply to customers quickly to their questions.
Automessage feature is great for onboarding new users.

Cons: They kept moving features to differnet sections, but they have now simplified it which has solved the problem

Overall: Customer insights and ability to send messages at the right time.

Makes Everything Easier

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love Intercom - nearly every function it has makes my job easier, and it makes sharing information between teams regarding a single customer really easy. Bonus functions like notes/mentions, giphys, and integrations with other software systems we use really make it the best thing since sliced bread.

Cons: The messenger app. We use our own live chat system and maintain use of Intercom for email communication only. Unfortunately the messenger app looks and feels exactly like live chat, which we do not want, because we use it for email communication. Users perceive it as chat, and when they do not get an immediate reply they get frustrated. I have been told that this cannot be turned off nor is there any solution for us regarding this problem.

Overall: This allows us to provide top notch customer service while maintaining an organized system on the back end that would only be a headache anywhere else. We are able to flow live chats and email tickets as well as any other inbound activity to one main hub.

Positively delighted customer

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The general navigation of the platform is hands down stupid silly perfect. Intercom really is a perfect product

Cons: The lack luster settings page usually gets me riled up. I've not had great luck navigating around settings

Not Bad

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Lots of features including stickers. Great way to add a live chat to your site. Has both chat and email options to cover all of your needs.

Cons: Not user-friendly. Tough to add contacts. Doesn't seem like contacts always receive responses. No way to whitelist a specific email.

Great platform for Customer Service

Aug 17, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Nice interface for customers, Easy to communicate with customers. Nice to have the possibility to trigger events using other tools like Mixpanel. Easy to create automated messages.

Cons: Lack of information on whether an email can be sent once / twice etc. Not the most intuitive interface for the organisation side. Shame you can't exclude people who received a sequence of email without having to tag them (unless I am wrong)

Very easy to use and perfect for quick and clear communication with your customers.

Aug 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use and you can build a customer support team within the tool.

Another bonus is the mobile application that allows for direct contact with customers and enables me to answer questions whenever and wherever

The ability to intergrade third party tools.

Cons: Setting up automated emails within intercom is an issue. when making an onboarding flow, the final in app mesage is also sent by email. These emails end up in spam folders for the most part.

Overall: Great tool for customer engagement. Praise from our own customers for our quick response times.

It allows us to set up Customer Success management in a way it's puts us ahead of our competition.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Large range of features, excellent segmenting your audience for targeted messages, the interface is non intrusive for our users, but still visible enough.

Cons: The HTML editor for emails is clunky and emails often end up in spamboxes, more HTML templates would definitely be helpful.

Overall: We managed to give our userbase incredible fast support which often is what makes prospect trust us more than competitors.

It great that we get to choose whether live chat is active or idle!

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Whenever we are done with a conversation, instead of leaving it there, it's great there's an option to resolve the conversation and it archives somewhere else. I really like that there are emoji's and that our customers are able to see our profile pic and vice-versa.

Cons: I don't like that when adding a new saved reply, I am not able to add bullets or list of numbers. Other than this, every other feature is great.

Overall: Using Intercom is the easiest way to give out information and help our prospective students.

Intercom lets us stay communicated with all our customers

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: -Triggers to let us know which customers need to be engaged
-Lets us send our monthly newsletters by filtering different messaging to different people
- Easy way to understand our clients. How many times they interact with our software, what location they login from etc.

Cons: Doesn't allow an easy way to setup just one template, and put "conditions" in that template.
If we want to send the same template, but change one line of the email template, based on the customer, we need to create completely separate templates.

Best app for client support

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Intercom is so easy to use that we use it for our customers support and marketing communications ! It's better than mailchimp ;-)

Cons: Maybe the fact that it is a bit expensive, otherwise I don't have any con's about intercom ! It works for us very well

It's a very good software to track the customer retention and customer drop rate. Very much useful..

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The real time interaction option is very good. If properly used it can be very beneficial in getting the feedback on the go for the software. Tracking the customer drop off data is very good for analytics.

Cons: May be the UX needs a bit more enhancement as it is a bit complex to understand the usability. But it's not that big a drawback.

Overall: It has helped us track the drop rate . We have also got an insight on the most viewed pages which helped us on updating the same feature.

Great customer support and literature

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: response to customers is very rich and always goes beyond my question. they implement their own products into their support so its use is fully illustrated.

Cons: the only thing i can think of is the time waited for a response which can sometimes be longer than an hour.

Very easy to use platform

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is simple to set up, allowed us to easily create in app tutorials and comprehensive help center. We use the messaging a ton to engage our customers and track useage.

Cons: Support can be a little slow to respond but overall the platform is great. It doesnt have as many plugins and addons as something like zendesk but I like that because it doesnt over complicate the platform.

We've been able to seamlessly provide support for our customers!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to easily embed and customise our support portal, then manage all tickets from the interface.

Cons: I'd say the inability to export all conversations according to custom needs. I've wanted to have an export of what was done to resolve support tickets and categorise them, but was unable to.

Intercom is excellent. Great combo of chat, messaging, and website & customer analytics!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The integration of support desk, chat, messaging, customer & website analytics is so seamless. It's a real strength to have everything together in the right spot ready to act on .

Cons: Definitely Price. Their pricing model is geared toward SAAS model businesses and is a bit pricing e-commerce.

Overall: Better communication and grasp on understanding our customers

Essential functionality that costs an arm and a leg

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: The features are great. An integrated CRM, easy-to-use API, centralized place to see customer data and communication, shared customer support inbox. We added custom fields particular to our product that we then programmatically added when users signed up to our service.

Cons: You'll pay quite a bit to have all this functionality in one system. You can probably get better deals if you find different carriers for each, but the all-in-one is exactly what makes Intercom useful.

All around marketing interaction solution

Jun 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's one of the best user interaction platforms out there.
Its solution cover any possible case both before and after user acquisition (from initial website visitor engagement to user retention and support).

Cons: I think the UI is still a bit complicated and needs some time to get used to before you can leverage all the features and functionalities of Intercom's products.

The best ticketing software

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I've used Zendesk, Groove, and now Intercom and Intercom really is the best. It's super simple to setup. It scans your old KB and creates a new one for you. Definitely helped the setup process. All the insights you get for each product are awesome. I know Zendesk has reporting but this is much better in my mind.

Cons: I don't like their billing system. You are billed per user, which means whenever someone loads your application they are added as a user. I wish there was a way to only count users you have conversations with. You can delete users based off this but you sort of have to do it every day.

Overall: Got a more featured product than our last ticketing software, Groove.

The most comprehensive live chat system hands down

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the system is really refined, well built and easy to setup. The support team is amazing The pricing is reasonable The job pool and allocation is great

Cons: Tickets don't have numbers attached to them. The UX can use some work. For example, its too much work to swap between open and closed tickets when I do it all day. But this is just a nitpick.

I love Intercom for my business!

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use both their Resolve and Educate products and they're great! Gone are the days of using Gmail for answering hundreds of daily consumer inquiries without any visibility to conversations between team mates and customers. Intercom makes it so easy. We love it!

Cons: I wish they would roll out a better email signature functionality. We do miss that from our regular email.

The absolutely, single most terrible, customer service experience of my adult life.

May 19, 2017
1/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: The product suite is incredible and would have integrated nicely into our organization. The suite of services, while a bit more expensive than the competition, are well worth the additional costs.

Cons: The miscellaneous representatives are useless. This is doubly maddening in that they know they are useless, they almost thrive on it. Imagine this, after two hours of being passed between three Intercom "Chat Pros", after requesting, at least five or six times, that they share my screen so that they can provide proper assistance, they finally tell me that they do not engage in screen-sharing. Well, that is two hours of my life that I will never get back. But it is just over 100 seats that they will not sell. Unless you lack serious self-respect, stay away from this company. There are too many other companies that will "Jump the Moon" the earn your business. post script, as I was reviewing their package of services, I didn't even bother with the trial. Instead, I threw down the company AMEX and bought the full suite of services. They had me. It was their complete disregard for a my initial request for support that lost me.

Overall: Nothing.

Just awesome

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great support team, constant improvements, easy communication with users and tracking over time, nice segmentation of customer base, great integrations for software teams

Cons: Hard to understand the differentiation between their product lines

Overall: Intercom sets a new standard for software. Our team relies on it heavily for communication with our userbase and for note taking on issues. It's got really useful integrations to link to other efficiency tools for software teams as well. The team behind it is really helpful and answers support questions quickly and thoroughly. They also practice a lot of transparency so it is a company that feels good to work with and support. They're rolling out improvements constantly and keep their userbase informed about them. They also use the tool themselves and its nice to work with a company that "eats their own dog food", as the saying goes.

The one thing that is confusing about their platform is the differentiation between their different product lines. We've been with them for years and maybe it is clearer for new accounts what they're using, but for us we often scratch our heads over whether or not we've got access to something.

Other than that, amazing product for communicating with new and old users alike! Couldn't recommend more highly.

State of Art

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Think about a good product...now multiply that 10x. Intercom is just getting better and better overtime. They have a true understanding of theirs customers needs and purpose. We been using for over a year and every new feature makes us do UOOOOUUU faces :)

Amazing Software

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: They are by the best in the industry in my experience. The only problem is that they are extremely expensive. For any small company, they get to be very pricy. Keep that in mind when making your decision. As far as features, they can do most things but they do have a few drawbacks. They don't give you the ultimate level of customization in their iOS SDK but definitely have a convo with them to see if it is the right fit.

False and misleading advertising reflects poorly on their corporate culture

Feb 05, 2017
1/5
Overall
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They did not honor their early stage startup bundle offer. Even after we wrote and complained. Added a condition that the startup must be live which was not stated on their website. We're actually live (embedded feature within other websites) and sent them the link to prove it. Will not deal with them any further. False and misleading advertising and not owning up to their mistakes.

Pros: Not relevant since they did not honor their offer.

Cons: Please see review above.

Recommendations to other buyers: Please see review above.

The best product in the category

Feb 01, 2017
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Functionality is great. So many tools on one platform.

Cons: Too expensive as every product must be paid separately

Overall: I've been using multiple live messaging apps, however, Intercom is award winning solution, which is great for small biz as well.

Great product!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Quite simple UI and great UX! We the product our company was able to filter and determine our audience more precisely.

Awesome Insights

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Intercom to interact with our clients on our website as well as monitor our web pages. The system is easy to use and has all the features we could need, the amount of information we can call upon using Intercom is brilliant.

Amazing for customer support!

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to use.

Cons: The pricing plans are very confusing, and I feel like there should be one overall plan for the whole product.

Overall: We use Intercom at work for customer support, and email reach out, and absolutely love it! It is super easy to use, has great features, and the support team is amazing! Would definitely recommend it to companies looking for a customer support software.

Staying in touch with your users has never been easier

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Intercom has been a game-changer for our business to get real-time user feedback, automate messaging based on user actions/conditions, or prior to log out/post-login.

Huge Fan! The Future is Bright for Intercom!

Dec 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Intuitive UI/UX
Incredibly Detailed Filtering
Great Support Team

Overall: I utilized Intercom to implement our Customer Lifecycle Messaging. We were able to target our customers based on specific events they had or had not taken in the app. This wasn't complex to implement with this software, in fact, it was quite simple thanks to the intuitive UI/UX within Intercom. We ran targeted campaigns utilizing the messaging functionality, both in-app, and via e-mail. Intercom is the CRM of the future, and that future has come now.

All in one: support, mailing, mobile apps

Dec 07, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like to have all the information of my clients on the same site. Working with such an extensive database is very useful for any business.

Cons: Sometimes, having so many features makes the platform not accessible to smaller businesses. The price is high, and it takes quite some time to take advantage of everything it offers.

Overall: It is a very efficient tool to control the basic and advanced aspects of our customers.
For example, you can quickly access a complete record of any customer and see how he has interacted with your business: use, shopping, interaction.

Perhaps it is a somewhat complex tool because it has many characteristics.

Awesome support and features

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love Intercom and their products, it is highly customizable and easy to get the hang of. The only thing I am not totally sold on yet is their chat. I feel that if I see a chat option on a site that I will get an immediate response. I like the innovation of what they are doing in this regard, but am still not totally sold:) Everything else is awesome!

Very performant but expensive

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Cons: Price

Overall: We use it for the chat service and the automation marketing tool. It's very helpful but quiet expensive.

A great way to engage with and get information about your customers

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Pretty easy to use, responsive customer support, allows us to easily communicate with our customers

Cons: The UI is a bit slow sometimes

Overall: I've used Intercom extensively for a couple years now. The product does exactly what it promises - it makes it easy to get information about to communicate with your customers. It is a bit expensive, but it's worth it to us for the service it provides. highly recommended.

Great tool, but with reservations

Nov 17, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Great tool

Cons: Admin are agent?
It's a cheat.

Overall: Really a good chat solution. But, when my trial expired, I knew that the "admin" user are counted as attendant, increasing the price. In fact, one agent and one admin will pay like two agents.
I feel mistaken.

Intercom - it was cool, it's getting annoying

Nov 10, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Intercom's a product that we do like, we do use a lot. Our customers find it easy to use. The biggest issue to date has been their change in their apps UI/UX and the customer support during this migration. It wasn't great. I also feel like the value for money

Pros: - UI/UX - Ease of learn - Integration with your app (depending on your stack I suppose) - Client facing quality / customisation options of the tool

Cons: - Price point for different packages. Because you have to pay per month for each and there are 2 tiers for each, for a smaller startup it's expensive. Have to work with them to grow into it. - The product isn't that great relative to a self build if you got big enough. You'd want to look at building your own solution.

Recommendations to other buyers: This is a great product to just plug and play. Don't commit long term to this product. And certainly don't consider it your one stop shop for your customer support. You need to have and house your own data.

Great for mass communications

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Intercom is awesome for mass communications to your workforce. You're able to specifically target the users who need new information.

Intercom Improving

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Lovely Interface
Powerful Analytics and Dashboard
Great way to maintain strong Customer ongoing relationshiops
API is sweet

Cons: COST COST COST
Incomplete product keeps engagement high and drops the ball as it can't fully function as a helpdesk by itself so you end up with intercom + helpdesk software still needed to keep helpdesk tickets/cases organized

Overall: Tested Intercom for several months, loved the experience, loved how it made the customer interaction easier and less intrusive (which is important when users already are having problems) but wow overpriced!

Recommendations to other buyers: Would love to migrate to this software permanently, API work already done for our Saas but without a complete helpdesk solution we can't afford this PLUS helpdesk licenses.

Great product, but they nickel and dime you a bit

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Generally makes customer service easier, however there is no knowledge base or any slick way of mining the data from the your customers.

Cons: You need to watch when typing a long response, the interface might crap out or freeze, etc.. It becomes annoying at times.

Overall: Overall I really like this product. Their UI is a bit wonky (although they think it's great), but it's been getting better. There are a few quirks that are annoying and the service experiences more service interruptions than other platforms we use.

For what they do, versus what they charge however, we probably would switch quite quickly if something less expensive came along. Customer support is good though.

Intercom is Swag

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Intercom has made it easier than ever to engage customers with our platform. I'm able to talk to customers in realtime and walk them through the process, keeping them interested.

Amazing, intuitive product!

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: As basic or as complicated as you want to make it, and totally streamlines the customer interaction experience. Our users love that they can get a hold of us in one click and chat with a real person, plus it allows for us to send out automated messages, announcements, etc. We could not live without Intercom and we get all the compliments for having such great customer care!

Great product, extremely useful

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Intercom for about a year now, the support features are enough for a small company, and the insights into the customers habits and uses of our app is really helpful when it comes to asking qualitative questions.

The Must Have For SaaS

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to implement. Real Time communication with customers.

Cons: No complaints.

Overall: From the beginning of our company Intercom has been in our stack. We absolutely love the ease and flexibility of the tool. At DigiQuatics customer driven development is everything. Every feature we release represents a myriad of customer feedback and that feedback is collected via none other than Intercom. We are so impressed by the entire product.

Good product, but full of pricing traps

Jul 19, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: Intercom seems to be a great solution at all, potentially acting as a central cockpit for chat, support, app tracking, web site tracking and lead nurturing. So you can trigger actions regardless the client touch point and measure your goals.

Pros: If well explored, it can easily replace a bunch of other solutions by a single one.

Cons: Pricing plans are pretty confusing and full of traps. The "fantastic all-in-one product" is dramatically separated in packages that are in fact ridiculous limitations of the very same functionality. And all packages are divided in Pro / Std ¿ than you get 6 variations of the same thing + scale for quantity of contacts / visitors. Confusing? Wait¿ They used to have 4 packages, removed one by merging two and unconditionally charged me the just merged package (that I don¿t need).

Need this to communicate with clients

Jun 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We constantly had trouble communicating with our clients directly via app. We sent direct mail, email, even called bu nothing increased our product update visibility like Intercom messaging.

Pros: So simple to set up even non techies can do it.

Cons: People complain its not customizable enough but really you cannot satisfy everyone.

Great for B2B SaaS smaller company

May 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: After hearing multiple reviews of them, decided to use them for our targeted client marketing. This was a Buy v. build situation. And I convinced my CTO to let me Buy, whereas we were considering trying to creating all of the advanced targeting.

Pros: -The UI for marketers is so amazingly intuitive. I love how it shows you which people qualify for a campaign instantly. Exporting target lists is also easy. Easy to edit and pause campaigns. - Was easy to install their tracking code -Price is great

Cons: --Uggh, the Sales process was anything but smooth. My person would not make it clear which of their 3 packages I needed and what would cause me to automatically move to a higher price point. they charge by cookied users (one option), but those are always changing. --Scheduling is not including in my package? That should be a basic feature. -The button options are super limited. They really don't want you using them to pop open an email - they want you using their Reply system, which doesn't work for my ZenDesk - Their image formatting options are also very simple. You can't control simple things like padding, so we were not able to put images in our small Announcements

Looooooove Intercom

Feb 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This app is really great for us a startup. It's an all in one solution that helps us on-board new customers, drip email prospects who have checked us out and segment our customers for product education. It truly handles about 90% of our marketing and sales efforts at the moment.

An Essential Tool for Running Your SaaS Business

Oct 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We've been with Intercom since the very early days. We originally signed up for their beta when it was just a tracking tool to find out how many users you had in your app, now it's a full blown CRM with email marketing ability, real-time chat with customers, user segmenting, automatic messaging and so much more. It's essential for our business and we rely on it every hour of every day. Their customer service is also fantastic, as you would expect.

Pros: - Real-time chat with customers - Email marketing and segmenting which helps converts leads - Lowers churn because you can capture and engage users who are dropping off - Very easy to use, with a lovely user interface

Cons: - Can get a little expensive as your users grow - Price is plan is not fixed, so you have to manually remove old users (or visitors to your site) to keep your price plan down or it will rocket without you realizing

Customer care as it should be

Sep 22, 2015
5/5
Overall
4 / 5
Ease of Use

Comments: It was one of the wisest choices on our company to start using Intercom. Simplicity and of course functionality and efficiency are the most competitive advantages of Intercom. You can easily keep track of your conversations and always easy to find previous conversations and retrieve relevant information. Another great aspect is the insights offered as you can easily keep track of information that can help your business move toward the right direction to satisfy its users. Last but not least, we love how easy is to assign relevant conversations to colleagues, make internal notes and receiving alerts and also the saved drafts available.

Pros: Efficiency, functionality and the insights

Cons: Sometimes the app sends emails and notifications to wrong members

Amazing insights into how your app is being used

Sep 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Signed up for an Intercom demo and immediately purchased. The ability to trigger automated emails based on activities within your app is pretty sweet. I really love having the ability to just send in-app alerts to users to highlight a new feature release. All of our live chats are now supported through Intercom as well so we can easily track conversations to users and allow our team to know more about our users when handling their requests.

Pros: It's a fully integrated automation, live chat, and app monitoring system.

Cons: No complaints from me...it can be a little pricey to get ALL of the bells and whistles, but for what it does it's a solid value.

Great for mass contacting and targeting specifing groups

Jun 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Intercom for some time now and it's especially useful for filtering for specific groups of clients. The stats are pretty decent and offer nice insight. All the drats can be saved when wip which I like a lot. It's easy to assign the conversations within the team and/or leave an internal note.

Cons: A/B testing is only available with more expensive plans

Great time saver

Jun 16, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I'm a marketing manager and need to send lots of different emails out to our company's clients. We use other email marketing software for our newsletter, but Intercom really comes into its own for automated, triggered emails. For example, you can set a series of criteria, and whenever a user falls into that criteria, your designated email will be sent to them. Saves a lot of time! It's also good for one-off emails, and lets you choose the format (plain text, for example). It's all pretty simple to use and has a nice interface. I definitely wouldn't want to be without it now.

Pros: - nice interface - lots of data options - easy to set up drip campaigns

Cons: - stats could be more advanced

Fun product that has lots of potential

Feb 12, 2014
4/5
Overall

Comments: I'm a big fan (and user) of Mailchimp, but Intercom is an entirely different product. It's simple in design and functionality - but it does a lot to make customer communication personalized and easy. The map function is great - allows you to quickly visualize who is using your site. Also, the different forms of communication greatly enhances our customer service. There's a lot more features I'd love to see, but if they keep up the pace, Intercom will be the top of the food chain! Emmett

Jul 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Jul 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Mar 22, 2017
5/5
Overall

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Jan 28, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Jan 10, 2017
4/5
Overall

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Dec 07, 2016
4/5
Overall
2 / 5
Value for Money

Oct 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Sep 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Sep 27, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Jul 25, 2016
4/5
Overall

Jun 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Mar 21, 2016
5/5
Overall

Jan 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Jan 07, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Dec 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Dec 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money