--- title: "Intercom Pricing 2026 | Capterra" description: "Learn more about Intercom pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/134347/Intercom/pricing/" page_type: "pricing" language: "en" --- # Intercom Pricing - Overall rating: 4.5 out of 5 from [1,135 reviews](https://www.capterra.com/p/134347/Intercom/reviews/) - Starting at $39.00 per month - Free trial: Available - Free version: Not available - Credit card required: No --- ## How much does Intercom cost? Intercom has **5 different plans**. The pricing **starts at $39 per user per month**. ### Essential - Price: $39.00 - Billing: Per User, Per Month #### Essential plan includes: - Basic Chatbots and Automations - Fin AI Compose - Ticketing System - Public Help Center - Live Chat - Inbound Email - Custom Objects - Custom Events - Pre-Built Reports - Shared Inbox ### Advanced - Price: $99.00 - Billing: Per User, Per Month #### Advanced plan includes: - Fin AI Summarize - Workflows for advanced automations - Workflows for Fin - Additional apps and integrations: Slack, Salesforce, Marketo and more - Multiple Team Inboxes - Custom Reports - Side Conversations - Multilingual Help Center - Conversation Topics - Round Robin Assignment ### Expert - Price: $139.00 - Billing: Per User, Per Month #### Expert plan includes: - HIPAA support - Real Time Reporting - Multibrand Messenger - Custom Roles - Custom Service Level Agreements (SLAs) - Increased Extended API Limit - SSO & Identity Management ### Proactive Support Plus add-on - Price: $99.00 - Billing: Usage Based, Per Month #### Proactive Support Plus add-on plan includes: - Posts - Push Notifications - Product Tours - Surveys - Series - Checklists - News - A/B Testing - Webhooks - Versioning - Mobile Carousels ### The Early Stage program - Price: $65.00 - Billing: Other, Per Month #### The Early Stage program plan includes: - Fin AI Summarize - Additional apps and integrations: Slack, Salesforce, Marketo and more - Multiple Team Inboxes - Conversation Topics - Round Robin Assignment - Side Conversations - Multilingual Help Center - Workflows For Advanced Automations - Custome Reports --- ## Is Intercom worth the price? ### Value for Money - Overall rating: 4.0 out of 5 - Good or excellent value for money: 70% AI summary based on 230 value-for-money rating reviews: Some users say Intercom offers valuable features and benefits, making it a worthwhile investment despite its higher price point. Reviewers appreciate the startup program, which provides significant discounts, making it accessible for early-stage companies. However, some reviewers feel that Intercom's pricing is high, especially for small businesses and startups with limited budgets. #### Rating breakdown - Ease of use: 4.4 - Customer service: 4.3 - Features: 4.4 - Ease of deployment: 4.2 - Likelihood to recommend: 75% Based on 1,135 total Intercom reviews. --- ## How does Intercom compare to other alternatives? Intercom's $39 per user per month starting price is in the mid-range compared to its best alternatives; alternatives start between $15 and $55. Intercom pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | Intercom — 4.5 out of 5 ([1,135 reviews](https://www.capterra.com/p/134347/Intercom/reviews/)) | 5 plans | $39.00 /user/mo | Not available | Available | 4.0 | | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 ([18,804 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)) | 5 plans | $25.00 /user/mo | Not available | Available | 4.0 | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,090 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,787 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 ([3,470 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)) | 3 plans | $19.00 /user/mo | Available | Available | 4.4 | --- ## What reviewers say about Intercom's pricing ### What they like - **Intercom offers valuable features and benefits** Making it a worthwhile investment despite its higher price point. Reviewers appreciate the startup program, which provides significant discounts, making it accessible for early-stage companies. - **The in-app messaging and product tours to be cost-effective solutions for user onboarding** Some users report that the platform's rich features and ease of use justify the cost, and they feel the investment is worthwhile for the quality and functionality provided. - **The ability to try the product before purchasing is beneficial** And some appreciate the flexibility in paying only for the services they need. ### What holds them back - **Intercom's pricing is high** Especially for small businesses and startups with limited budgets. They find the cost structure complex and challenging to manage, with additional fees for various features. - **The frequent changes in pricing plans and the need to pay for add-ons make it difficult to predict costs** Reviewers also mention that the high price can be a barrier, leading some to switch to more affordable alternatives. - **The pricing model** Which charges based on the number of users, can become prohibitively expensive as their business grows. ## Price & value in reviewers' words * * * 5 out of 5 stars > "I like the AI FIN module which is faster in processing resolutions to customers and also the pricing of intercom is easier" Reviewer: Sheila Olivia N. Role: International Relations Officer * * * 4 out of 5 stars > "Many businesses today use Intercom to request pricing and quote information, and the platform's ability to route inquiries to the appropriate team member is a huge asset in building a pipeline." Reviewer: Sarah H. Role: System Administrator * * * 5 out of 5 stars > "the fee for intercom is bit high, for the ai answer, it charge $1 per answer, it's very expensive comparing to other ai tool" Reviewer: Jason L. Role: software engineer * * * 5 out of 5 stars > "I feel its a bit too expensive for early stage companies although they offer a generous discount." Reviewer: Arjan S. Role: CEO [Check all reviews](https://www.capterra.com/p/134347/Intercom/reviews/)