# Intercom Pricing 2026 | Capterra > Learn more about Intercom pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/134347/Intercom/pricing --- # Pricing for Intercom [4.5 (1133)](https://www.capterra.com/p/134347/Intercom/reviews/) Write a Review! ## [Intercom](https://www.capterra.com/p/134347/Intercom/) has **5** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No ### Essential $39 **Pricing Model:** Per User **Payment Frequency:** Per Month Essential plan includes: - Basic Chatbots and Automations - Fin AI Compose - Ticketing System - Public Help Center - Live Chat ### Advanced $99 **Pricing Model:** Per User **Payment Frequency:** Per Month Advanced plan includes: - Fin AI Summarize - Workflows for advanced automations - Workflows for Fin - Additional apps and integrations: Slack, Salesforce, Marketo and more - Multiple Team Inboxes ### Expert $139 **Pricing Model:** Per User **Payment Frequency:** Per Month Expert plan includes: - HIPAA support - Real Time Reporting - Multibrand Messenger - Custom Roles - Custom Service Level Agreements (SLAs) ### Proactive Support Plus add-on $99 **Pricing Model:** Usage Based **Payment Frequency:** Per Month Proactive Support Plus add-on plan includes: - Posts - Push Notifications - Product Tours - Surveys - Series ### The Early Stage program $65 **Pricing Model:** Other **Payment Frequency:** Per Month The Early Stage program plan includes: - Fin AI Summarize - Additional apps and integrations: Slack, Salesforce, Marketo and more - Multiple Team Inboxes - Conversation Topics - Round Robin Assignment ## Popular alternatives to [Intercom](https://www.capterra.com/p/134347/Intercom/) Looking to learn more about Live Chat software similar to Intercom? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Salesforce [4.4 (18785)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/61368/Salesforce/) by QualityUnit [4.7 (1786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) by Zendesk [4.4 (4080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$115/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1724)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/62194/LiveChat/) by Freshworks [4.5 (3444)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) [View all alternatives](https://www.capterra.com/p/134347/Intercom/alternatives/) ## What do others say about [Intercom](https://www.capterra.com/p/134347/Intercom/) pricing? Value For Money[4.0(1133)](https://www.capterra.com/p/134347/Intercom/reviews/) Pros Cons [Read All 1133 Reviews](https://www.capterra.com/p/134347/Intercom/reviews/) Read Full Reviews Below Anna H. Litigation consulting Insurance, 201-500 employees Used the software for: 6-12 months ** Overall Rating 3.0 ** Ease of Use 3.0 Customer Service 5.0 Features 4.0 Value for Money 3.0 Likelihood to Recommend 60% 6/10 Reviewer Source Source: Capterra January 7, 2026 "great assistance but costly" **Overall:** While we like a lot of the features of Intercom, we keep getting questioned if we can use another company considering its cost. **Pros:** Intercom has a great help desk (support). It also uses AI in its platform along with email should you need assistance. **Cons:** The cost seems to be high and it keeps continuing to increase. It may be hard to substantiate using if you are a small business considering the cost. Rael D. Head of Support Information Technology and Services, 51-200 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 4.0 Customer Service 5.0 Features 5.0 Value for Money 4.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra August 12, 2025 "Intercom is the best AI-first support platform." **Overall:** We've been using Intercom for roughly 3 years now, and although it hasn't been the smoothest ride, we're able to get the value for money with it. It's the best AI-first support platform available, and it looks like it will continue to remain so as development keeps going. **Pros:** I like Fin because it's easy to implement and improve, and it continues to evolve. Intercom's analytics are also quite good, and their CX score rating is a game-changer. **Cons:** There's not a lot to dislike. I would love it if Intercom allowed replies to conversations to be scheduled. Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the impression that we're available 24/7. **Switched From:** [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) **Reasons for Switching to Intercom:** Needed a support platform that had AI chatbot features. [Read All 1133 Reviews](https://www.capterra.com/p/134347/Intercom/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)