# Page 33 | Intercom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 33 - Is Intercom the right Customer Service solution for you? Explore 1131 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134347/Intercom/reviews --- Intercom 4.5 (1131) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Page 33 - Reviews of Intercom ## Showing most helpful reviews Showing 801-825 of 1131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rodrigo S. Support Sales Automotive Used the software for: 6-12 months ### "It is expensive but really good" October 15, 2023 5.0 Pros We use it to get users that are navigating over the webpage Cons The only con is that is very expensive, but works awesome Review Source Carlos G. CTO & Partner Computer Software Used the software for: Less than 6 months ### "Intercom is an integral tool" October 15, 2018 4.0 Pros Before intercom we used hubspot, however intercom has all the tools that are core to the follow of a customer so we change it Cons Sales and customer support use it. The problem is that they need someone from development to implement features Review Source Response from Intercom October 16, 2018 Great to hear Intercom is playing such a central part in your customer engagement strategy. And thanks for taking the time to leave a review. John S. Social Media Consultant Marketing and Advertising Used the software for: I used a free trial ### "A customer messaging platform that allows businesses to engage with their customers in real-time." February 28, 2023 4.0 Intercom Business Messaging is a powerful and user-friendly customer messaging platform. While it may not be the best fit for everyone, it's a great option for businesses looking to engage with their customers in a meaningful way. Pros very user-friendly and easy to use. It has a clean and intuitive interface that makes it easy to find the tools and features you need. The platform is very flexible, so you can customize it to your specific needs. You can create your own messaging campaigns, automated messages, and chatbots, or use pre-built ones provided by Intercom. Cons he platform's automation features can be limited. While there are a variety of automated messages that can be sent, businesses may find that the lack of customizable automated workflows or triggers restricts their ability to automate more complex processes. Review Source VR Verified Reviewer Advisory Board Member Internet Used the software for: 2+ years ### "Great, but expensive, product" July 26, 2019 4.0 Pros The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together. Cons I need to say the price. Intercom is a very expensive product once you start having a few thousand users. Review Source VR Verified Reviewer Associate Software Developer Computer Software Used the software for: 6-12 months ### "Useful product for customer support and lead communication" October 10, 2018 3.0 Pros Notifying the customer easily in case of a new product releases(sales management) Onsite and mobile chat hub(easily answer customer related queries from anywhere) Cons It is good,but sometimes a bit sluggish in performance Complicated setup ,needs support the first time Review Source Response from Intercom October 12, 2018 Sorry to hear you had issues getting setup with Intercom. Let us know if you're still having issues or would like us to connect you to support. IK Ira K. Designer Design Used the software for: Less than 6 months ### "Best software for stellar customer service!" November 6, 2019 5.0 One of my most favorite software to date! Intercom is truly in a class of its own. Pros Can I say everything?! Since I start using it about a month ago, I fell in love with how easy it is to use. I really appreciate the fact that I can write notes to my other team members straight from the chat itself and adding gifs and emoji keeps it fun and fresh! Also, I live for the database and how brilliant it is to pull similar conversations so I could easily refer to if someone asks the same question. It lets you deliver stellar customer service without the hassle of having to comb through all the old chats - amazing!! Cons As you can tell - probably none. I love everything about it and it’s a well thought out software - the features are all amazing. Review Source PA Philip A. Head of Customer Success Marketing and Advertising Used the software for: 1-2 years ### "Nice CRM and communication tool" June 5, 2018 4.0 Pros Intercom is nice if you really take your time to set it up. If you set your time to make sure all the tags are in place and everyone is using them. You will find that it is giving you a lot of good information. We used it for our chat as well and it worked fine. Cons Maybe the problem with it is that companies get too excited with the use of tags and at the end the workers can't keep up, then the usage will drop and your data will not be reliable anymore. However, if you want to make sure communications are sent to certain customers, this tool is definitely useful. Review Source VR Verified Reviewer Marketing Manager Consumer Goods Used the software for: 6-12 months ### "Love everything about it, makes responding much easier" March 2, 2019 5.0 Pros A concise and collective format to pull all incoming inquiries in one location. I love everything about Intercom such as the emoji use, close, reopen chats. We can pool FB inbox, tweets, emails, online chats into one centralized location. Cons update emojis please. I wish we could choose fonts. Other than that keep up the good work y'all Review Source JW Jon W. Senior Sales Representative Computer Software Used the software for: 1-2 years ### "I wish we didn't switch" December 26, 2018 5.0 Pros I used intercom for the better part of 2 years and loved the ease of use both on the desktop and mobile version. Our new software does not compare. The ability to easily identify all conversations in the queue easily from mobile to desktop was my favorite part. It was also very easy to join others in the conversation. Cons I don't use it anymore because our company changed to different software with more Automated capabilities. I know since Intercom added more automated features but not sure where that is currently. We did do a brief look back when it launched but it wasn't what we needed at the time. Review Source DD Deependra D. Writer Writing and Editing Used the software for: I used a free trial ### "Good for business" December 22, 2022 5.0 its best to use in home and business. Pros It can be use when you are available or not available Cons sometime connection between two ways are not responsible Review Source VR Verified Reviewer Customer Support Agent Consumer Services Used the software for: Less than 6 months ### "Perfect Service & Great Support" November 9, 2018 5.0 Pros The most things that impressed me is their support staff! They were so proactive and efficient, Also the platform was easy to use and the functionalities were super clear!! Cons Sometimes it cracked and stop working! Also, when typing on the ON&OFF mode, it takes time to respond! Review Source Response from Intercom December 5, 2018 Awesome, love the enthusiasm and glad to hear things are working well! EB Emily B. Marketing Manager Computer Software Used the software for: 2+ years ### "Intercom helps us keep our customers happy" June 14, 2018 4.0 Pros They way intercom is designed allows our customer success team to quickly help our clients if they need it. Intercom never breaks and it's always working as it should. I love that we can customize it to fit our branding and I enjoy the ability to reach out to page visitors or make product announcements. Cons I can't think of anything I don't like about intercom. Everything is great. I'm a very happy customer. Review Source Mohamed S. Freelancer Information Technology and Services Used the software for: Less than 6 months ### "Great way to connect with customers" June 13, 2019 5.0 Pros You can use GIFs which is always a plus in customer service, and there is also the ability to see you reports at the end of the day, number of conversations and some other interesting statistics. Cons Sometimes turning away mode and reassign replies doesn't work from the first try, I need to recheck every time by refreshing the page. Review Source Nida R. Customer Support Information Technology and Services Used the software for: Less than 6 months ### "Amazing for customer support! " December 22, 2016 5.0 We use Intercom at work for customer support, and email reach out, and absolutely love it! It is super easy to use, has great features, and the support team is amazing! Would definitely recommend it to companies looking for a customer support software. Pros How easy it is to use. Cons The pricing plans are very confusing, and I feel like there should be one overall plan for the whole product. Review Source PKK Pavan Kumar K. Software Development Engineer E-Learning Used the software for: I used a free trial ### "Best livechat service with good support" August 10, 2022 5.0 Pros Easy to use, integration with website and also has micro level permissions for agents which is very helpful in managing agents Cons Price is high for some of the features (bit expensive) Reason for choosing Intercom Ease of usage and can customize the product in micro levels Review Source VR Verified Reviewer Socio Director Hospitality Used the software for: Less than 6 months ### "Nice but could be better" August 23, 2018 3.0 Pros It works well and is easy to use once you have been dealing with the software for a few days. Cons The screens and overall look and feel could be better. Review Source Response from Intercom August 24, 2018 Thank you for taking the time to leave a review. We'd love to hear more about how we could improve the use experience. If you're interested in giving more feedback, just get in touch with me directly or contact our support team. FC Fred C. CMO Computer Software Used the software for: 2+ years ### "Best app for client support" July 19, 2017 5.0 Pros Intercom is so easy to use that we use it for our customers support and marketing communications ! It's better than mailchimp ;-) Cons Maybe the fact that it is a bit expensive, otherwise I don't have any con's about intercom ! It works for us very well Review Source GL Gabriela L. Restaurant Specialist Information Technology and Services Used the software for: 1-2 years ### "Communication management made easy" December 10, 2022 4.0 Pros I like how once you learn how to use it properly, it makes your life easier. I use it for weekly and monthly email newsletter, and creating and setting up planned operations is super easy. Cons At first, it seems difficult but once you learn the features it becomes very helpful Review Source VR Verified Reviewer Founder Used the software for: Less than 6 months ### "Incredibly simple and powerful!" March 7, 2018 5.0 Save hours of development, more customers, more active users. The learning phase that may require a few days since a lot of features and options are available. However, almost all are nicely explained. Pros Intercom saved us a lot of time, integrates nice with a lot of external apps and report incredible metrics that allow improving customer engagement and reducing churn. Review Source mS matthew S. Customer Service Officer Information Technology and Services Used the software for: 1-2 years ### "Fasntastic Chat system" September 19, 2019 5.0 Pros Great online chat system Very easy to look up clients and data integrations to CRM's make this really seamless Cons Data being displayed in the system doesn't always match what's in customer physical system. Review Source VR Verified Reviewer Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Intercom with Limble CMMS " April 4, 2020 4.0 Ease of use and navigation are great. Lots of good options for reporting and collecting data. Their integrations is where they really shine. Pros They have a ton of great integrations that are really well built out and help intercom fit seamlessly into our other systems that you are using. We use them for our customer support and our Help Center and they do a great job on both. Cons Their options for organizing our Help Center are somewhat limited and I would like to see more options built out for that. Review Source Response from Intercom April 21, 2020 Hi there! Thanks for taking the time to leave us this review and letting us know how much you love our many integrations! I've made sure to send your Articles feedback on to our product team as we're always finding new ways to make our products even more powerful :) Kate (Intercom - Customer Engagement) VR Verified Reviewer Co-Founder Computer Software Used the software for: 6-12 months ### "Has really made us conversational with our customers" May 16, 2018 5.0 Pros Really robust platform with amazing scalability. All of our interactions with the users are happening via Intercom and it has proved to be transformational on how easy our customers think it is to get to talk to us. Cons The new design is messy. However, with the new launch of apps and platformization of Intercom, I expect they have good reasons to do so. Review Source MM Mauricio M. BDR Information Technology and Services Used the software for: 6-12 months ### "Getting better!" June 27, 2020 4.0 Overall positive. I guess its biggest strength is for customer support. Pros I really dig intercom's UI. It's very friendly and their training videos I've seen are getting better. Cons Their pricing structure can be a bit confusing. They have a lot of "bot" features and their name scheme is also a bit confusing. Review Source Response from Intercom July 7, 2020 Thanks for letting us know about your Intercom experience Mauricio! It's great to hear you're a fan of the UI and training videos. Have you visited the Intercom Academy yet? There are some great video resources there too! I'll make sure to send your feedback about our pricing structure on to the team. It's something we do hear frequently and are working on. In the meantime, if you do have any pricing queries just reach out in the messenger and one of the team can help. Thanks again, Kate (Intercom - Customer Engagement) MK Matthew K. Account Manager Used the software for: 6-12 months ### "Intercom is one of the best applications I have ever used." June 14, 2018 5.0 Pros The amount of things that this software can do is amazing. It integrates with your product so you can track custom data on your users. You can use it as a marketing tool by setting up auto messages. You can handle support requests and assign specific requests to your team. That is just scratching the surface as to what this product can do for you. Cons With this being a very complex application there are times where you may feel overwhelmed with its capabilities and not know how to use everything. Also, the set up is a pretty big project. Review Source TL Tristan L. Sales Computer Software Used the software for: 1-2 years ### "Great system for interacting with clients" October 8, 2019 5.0 Pros We use Intercom for support and inquiries. Easy to use, like the push notifications and alerts. We also use it to track app usage. Cons No major concerns that I would share. Everything works great. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.