# Page 39 | Intercom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 39 - Is Intercom the right Customer Service solution for you? Explore 1132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134347/Intercom/reviews --- Intercom 4.5 (1132) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Page 39 - Reviews of Intercom ## Showing most helpful reviews Showing 951-975 of 1132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ARV Allan Ricardo V. administrador Banking Used the software for: I used a free trial ### "Muito útil " March 30, 2023 5.0 Pros Aplicativo extremamente útil para o meu negócio. Cons Em alguns momentos senti que estava mais lento em alguns recursos mas nada que atrapalhe o dia a dia. Review Source CS Christine S. Recruitment, Training and Retention Officer Education Management Used the software for: Less than 6 months ### "Not the software I was looking for" June 15, 2020 5.0 The overall experience was good however, it doesn't have as many features as I was expecting Pros I liked the quality of the software and the messenger. Cons It's way too expensive. I had to switch from Intercom to another product because of that. Review Source Response from Intercom June 19, 2020 Hi Christine, Thank you for letting us know about your experience. I'm sorry to hear that Intercom wasn't the right fit for you at this time. If you ever want to chat through our pricing options or features do get back in touch via the Intercom messenger. Thanks again, Kate (Intercom - Customer Engagement) BS Bala S. Customer support Executive Luxury Goods & Jewelry Used the software for: 6-12 months ### "SMS marketing feature is very good on Intercom" September 30, 2023 5.0 Pros Very useful for SMS and email marketing, very easy to use as well. Cons None as such a very easy and easy to use. Review Source DS Darshan S. Senior Web Developer Computer Software Used the software for: 6-12 months ### "We've been able to seamlessly provide support for our customers!" July 18, 2017 5.0 Pros The ability to easily embed and customise our support portal, then manage all tickets from the interface. Cons I'd say the inability to export all conversations according to custom needs. I've wanted to have an export of what was done to resolve support tickets and categorise them, but was unable to. Review Source DV Daniel V. sales rep Computer Software Used the software for: 6-12 months ### "Best chat platform outhere for saas" February 14, 2018 5.0 Makes chatting easy for small businesses. Pros It's got a lot of integration, love the integration, especially with slack. It's very simple to use once you start using it. Cons The zapier integration seems very limited. I wish I could trigger when an automated email is sent. This drives me crazy that I cant' Review Source MV Mickey V. Financial Controller Computer Software Used the software for: Less than 6 months ### "Proper customer service tool with extra features." December 22, 2023 4.0 Pros Intercom doesn't stop with just the basic functionality that you would expect from a customer service platform. It provides vastly more integrations like "Tours" which allows for hight acquisition rates and revenue. Cons Intercom's price is comparable to its direct competitors but can get quite expensive when add-ons are added. Review Source JR Josh R. Account Executive Used the software for: 6-12 months ### "Great Communication Tool" June 11, 2018 5.0 Pros I love the app functionality that Intercom provides. The app is so simple to use, it's easy to jump on your phone and navigate through chats. Cons I wish that the desktop app/website was a lot easier to use and more like the app. With how simple the app is, you would hope and think that the website would be a lot easier to use, but it isn't. You get in there and feel overwhelmed. It's confusing jumping on there and I prefer to use the app. Review Source Annie K. Product Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great for customer service" July 29, 2019 4.0 Pros The setup process is easy and quick, this is a simple and great solution for customer support that is easy to integrate. Good feedback from customers about the user-friendly chat interface. Great way to analyze customer interaction and understand concerns as well. Cons While it is easy for customers to use, the interface on the internal side is a bit more complicated so takes some time to fully onboard. Also the pricing is very high. Review Source HK Hannah K. Bookkeeper Accounting Used the software for: Less than 6 months ### "Intercom Review" November 9, 2020 4.0 Pros The large array of customization and analytics is astounding. Intercom makes it simple to pull so much critical data from each customer interaction to be able to make educated decisions moving forward. The Product Tours function has been particularly useful for our team. Cons Occasionally, particularly in the beginning stages, the software can feel overwhelming with how many options it provides, and learning where to find it all. Review Source Response from Intercom November 25, 2020 Hi Hannah, thanks for taking the time to review Intercom. It's great to hear we're helping you provide easy and informed customer support. We strive to provide as simple a UX as possible, and when it comes to learning your way around the tools I'd highly recommend visiting our online Academy at https://academy.intercom.com/. And if you ever have any questions we're at the other end of the messenger. :) Kate (Intercom - Customer Engagement) HS Heili S. Head of Sales Farming Used the software for: 1-2 years ### "A simple to way keep in touch with clients" March 8, 2018 4.0 Pros The Intercom platform is best for live chat customer support and setting up customer engagement campaigns. Cons The Educate product for setting up a help desk is rigid and doesn't support multiple languages so Intercom for us was not a one-stop-shop that we hoped it would be. Review Source VR Verified Reviewer Marketing Analyst (Growth) Telecommunications Used the software for: 1-2 years ### "Best in class" January 29, 2019 5.0 Pros Great for many use-cases, multiple teams use it in our company and all have positive experiences when working with the features and support teams. Cons No significant cons from our perspective. Intercom is best in class for many reasons and we're very happy with the product. Review Source VR Verified Reviewer Chief Executive Officer Information Technology and Services Used the software for: 6-12 months ### "Not delivering value for money" July 10, 2018 1.0 Pros Intercom has a really nice chat widget for websites, for the visitor of the website it is really easy to use. Cons Since the chat widget is so widely used, I thought Intercom was the leading marketing automation solution. However, I found that it, at that time did not support anything, but email and support pages. No SMS, no push notification, no embeddable in-web-app widgets. I looked elsewhere and found out that I could get much better solutions for less money. Review Source DY David Y. operations manager Apparel & Fashion Used the software for: 6-12 months ### "Great customer support and literature" July 18, 2017 5.0 Pros response to customers is very rich and always goes beyond my question. they implement their own products into their support so its use is fully illustrated. Cons the only thing i can think of is the time waited for a response which can sometimes be longer than an hour. Review Source LM László M. CEO Computer Software Used the software for: Less than 6 months ### "Must have for Saas" October 9, 2019 5.0 It's just an awesome product, with a great team behind it. Pros Definitely, it works as advertised, but it knows much more than expected. It can replace 2-3 of our previously used software: in-app chats, e-mail automation, knowledgebase, chatbot. It can even auto-translate the chat messages natively. Cons It takes time to get to know all the features, but their support team is very helpful and provide good articles to get you started. Review Source MJ Manny J. Director of Strategic Initiatives Telecommunications Used the software for: 6-12 months ### "Robust Platform That Saves Time!" December 4, 2018 4.0 Pros Intercom takes quite a bit of time to set up, but once it is set up with "saved replies" and "automated replies" with a robust help center... it really cuts down the time with each customer. More importantly, it delivers a more fun, pleasing customer experience. Cons The APIs are a bit tricky and don't work as well as we would have like... some only limit one way; when two way sync is the best for some situations. Review Source VR Verified Reviewer Digital Marketing Specialist Computer Software Used the software for: Less than 6 months ### "The perfect tool to provide awesome customer support." April 29, 2018 5.0 Streamlined customer service Pros Intercom is a great tool for customer support. It has lots of valuable features, such as the ability to embed help articles, leave notes for teammates, allow the users to leave a review, collect customer details, etc. Cons Don't have any specific complaints yet. I was a bit lost when using it for the first time, but once you figure out how things work, it becomes easy and intuitive. Review Source VE Vaïana E. RP & Influence Wholesale Used the software for: 6-12 months ### "Je recommande !" July 21, 2023 5.0 Pros Bon logiciel de chat pour intéragir avec ses clients Cons Il n'y a rien en particulier que je n'apprécie pas Review Source PS Phil S. Customer Service Representative Health, Wellness and Fitness Used the software for: 6-12 months ### "Phil's Review" November 13, 2018 5.0 Pros Very easy to navigate, view statistics, and it all looks clean. I also like the option to leave notes in messages for team communication Cons Nothing in particular, so far everything is great and convenient for customer service team and customers. Review Source MA Matthew A. Go-To-Market Program Manager Computer Software Used the software for: 1-2 years ### "Need this to communicate with clients" June 6, 2016 5.0 We constantly had trouble communicating with our clients directly via app. We sent direct mail, email, even called bu nothing increased our product update visibility like Intercom messaging. Pros So simple to set up even non techies can do it. Cons People complain its not customizable enough but really you cannot satisfy everyone. Review Source VF Vincent F. CMO E-Learning Used the software for: 1-2 years ### "Very performant but expensive" December 6, 2016 5.0 We use it for the chat service and the automation marketing tool. It's very helpful but quiet expensive. Cons Price Review Source VR Verified Reviewer Customer Success Computer Software Used the software for: Less than 6 months ### "Automated Help" April 6, 2019 5.0 I see all of the potential it can bring and am excited to get going with the bots and automation. Pros Intercom has so many automated features that really help the business run more efficiently. It takes a lot of preliminary problems out for human hours to be spent on the tougher questions. It has some great features that help organize, and prioritize. Cons It is a little overwhelming to look at in the beginning. Review Source RP Rodrigo P. Sales & Administrative Automotive Used the software for: Less than 6 months ### "It is really good " June 24, 2023 5.0 Pros It is the best chat to include in your website, it has everything Cons The price is high, so it is an important decision Review Source CG Chaitanya G. Senior Associate Financial Services Used the software for: 1-2 years ### "Intercom Review" April 26, 2019 5.0 Pros One of the best tools to manage chatbots and customer facing applications. I really like the analytics that they have on the messages. Cons There can be more features introduced for visualization of the analytics on top of the data. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "False and misleading advertising reflects poorly on their corporate culture" February 5, 2017 1.0 They did not honor their early stage startup bundle offer. Even after we wrote and complained. Added a condition that the startup must be live which was not stated on their website. We're actually live (embedded feature within other websites) and sent them the link to prove it. Will not deal with them any further. False and misleading advertising and not owning up to their mistakes. Pros Not relevant since they did not honor their offer. Cons Please see review above. Review Source BS Bill S. Growth & Content Marketer Marketing and Advertising Used the software for: 6-12 months ### "All around marketing interaction solution" June 16, 2017 5.0 Pros It's one of the best user interaction platforms out there. Its solution cover any possible case both before and after user acquisition (from initial website visitor engagement to user retention and support). Cons I think the UI is still a bit complicated and needs some time to get used to before you can leverage all the features and functionalities of Intercom's products. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.