# Page 46 | Intercom Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 46 - Is Intercom the right Customer Satisfaction solution for you? Explore 1133 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134347/Intercom/reviews

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Intercom

4.5 (1133)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 2nd, 2026

# Page 46 - Reviews of Intercom

## Showing most helpful reviews

Showing 1126-1133 of 1133 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LM

Lien M.  
Data Scientist  
Information Technology and Services  
Used the software for: Less than 6 months

### "Intercom delivers a great user experience for both sides"

December 12, 2017

5.0

It makes customer support incredibly easy

Pros

integrates seamlessly with our own internal tools, so that we can immediately act when a support message comes in It personalizes the experience for the user seeking support It allows you to keep overview by assigning or unassigning incoming messages

Review Source

SL

Sam L.  
Product Marketing  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Great Software!"

August 14, 2019

5.0

Pros

This software is amazing. Truly, truly amazing.

Cons

Theres nothing i dislike about this fantastic product

Review Source

SR

Sam R.  
  
  
Used the software for:

### "Intercom is Swag"

October 6, 2016

5.0

has made it easier than ever to engage customers with our platform. I'm able to talk to customers in realtime and walk them through the process, keeping them interested.

Review Source

SR

Steve R.  
VP  
Online Media  
Used the software for: I used a free trial

### "Easy and quick "

August 16, 2019

4.0

Pros

What it does it does well. Easy and quick and live chat was very nice.

Cons

For a smaller business, it can get expensive.

Review Source

MB

Marcela B.  
  
  
Used the software for:

### "Great product!"

January 12, 2017

5.0

Quite simple UI and great UX! We the product our company was able to filter and determine our audience more precisely.

Review Source

FN

Floor N.  
IT Professional  
Information Technology and Services  
Used the software for: Less than 6 months

### "Beautiful tool for customer support"

August 2, 2018

4.0

Pros

I used this software just for a short time because I'm not in the customer support department, but I like the design and the ease of use.

Cons

I needed the API for additional data analytics, and it took me some time to getting used to using this API.

Review Source

DA

Dimitris A.  
Marketing and Business Development  
Information Technology and Services  
Used the software for: I used a free trial

### "null"

August 21, 2015

4.0

Review Source

BB

Bandhavi B.  
software  
Information Technology and Services  
Used the software for: 6-12 months

### "Efficient and scalable ,But takes time to master"

April 3, 2026

4.0

Pros

now is how it brings together customer communication and automation in a really seamless way. It makes it easy to have personalized, real-time conversations with customers while still scaling support through tools like bots and workflows.

Cons

It might be overwhelming for new users due to lot of settings and features. Definetly workfloes and automations are a strength but takes time to figure out.

Review Source

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