Who Uses This Software?

Fitness business owners who want to spend their time doing what they love & sharing their passion, rather than sitting behind a desk handling the administrative work required with running a business.


Average Ratings

111 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $117.00/month
    See pricing details
  • Pricing Details
    No hidden, startup or monthly recurring payment fees. No contracts.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Zen Planner
  • www.zenplanner.com
  • Founded 2006
  • United States

About Zen Planner

Our comprehensive, gym member management software provides everything you need to turn your passion into a successful business. With payment processing & auto-billing, lead-generating Integrated Websites, scheduling, retail, automations, Member & Staff Apps, in-depth reporting & more, you have everything required to grow, nurture & retain your members.


Zen Planner Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Point of Sale (POS)
  • Reservations Management
  • Attendance Management
  • Class Management
  • Event Management
  • Online Registration
  • Rank Management
  • Scheduling
  • Student Management
  • Application Management
  • Automatic Renewals
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Member Database
  • Member Directory
  • Member Portal
  • Member types
  • Payment Processing
  • Website Management
  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

Zen Planner Reviews Recently Reviewed!


Capterra loader

Excellent product with futures that are practical, easy to use, and visually appealing

Jul 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love zenplanner. They started out with few features and no apps but they promised to improve regularly and they deliver. In the short 4 years I have been using they have incorporated a staff app for the iPhone, a users app to reserve, keep track of workouts , PRs, billing and much more. an app for the front desk to use as checking in, reserving, adding new clients at ease. On each of these products they improve and incorporated new needed features faster than any software I have ever used. Their customer service is truly second to none. Helping you not only in the set up stage but anytime you need help and they work to resolve your problem immediately. The software not only is packed full of great functions for financial, workout writing and publishing, emailing automation, reports of attendance, finances , and mass email intervention but it does it with a sleek appearance that is not only visually appealing but with an easy of use that it's simple and powerful.

Cons: Software is still growing and some features , not many anymore, can be improved. This is truly the worse thing I can think off as I have tried many many others do never been so satisfied and impressed with them delivering a great product and on a regular bases truly adding features to improve it without making it more complicated for the user.

Overall: Endless , independence and function. Being a small business owner it allows me to run and automate many things such as financial reports, workouts, attendance. Reservation, automations of emails for customer retention , sales funnel , customer support, technically forward thingkong woth use of apps for iPad and iPhone to allow me to function on the run , away from the office, in the field, and manage coaches.

Best Customer Service On The Planet

May 04, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Zen Planner seamlessly integrates everything we need as a gym. Although there are still key features we would like, what is there works well and allows us to keep all customer data and interactions in one place, which makes our life easier. Perhaps most importantly, best customer service on the planet. No matter how small an issue, they respond immediately. And when we recently had an ENORMOUS problem, that was totally our fault, our rep worked on it over the weekend for us. He saved our sanity, and thousands of dollars. I can't imagine that kind of service anywhere else.

Cons: My only real gripes are things that don't exist and need to. I would like my members to be able to purchase retail items and check-in using their app. Both of these features exist in the staff app, but not the member app. Also, I would like an option to NOT have a gender field at registration. I find the gender binary pointless and it's offensive to our trans and nonconforming clients.

Overall: Sanity.

Awesome and they continue to work to add new and wanted fuctionality

May 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use, easy to manage. It has a great modern look and they don't try to bundle everything in one app. They have different apps for sing in, staff use, and member. I love the reports, and the face check in. Easy to find athletes by their face. Great for when you have new staff. It truly is a great bundle for workout tracking, integration with current website, and integration with marketing emails. All things other companies charge extra for. I would and have recommended this software to other gym and martial art owners.

Cons: The apps are great for managing but missing some fuctionality such as being able to schedule privates on the app. They where missing staff clicks in, retail sales but they have recently added those. Hard to find much I dislike and what I do they don't seem to be standing still, adding new function all the time.

Overall: One stop shop for managing my business. Automation. And the ability to do a lot with little or no staff.

Great System

Aug 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's a great CRM for a small fitness facility. From reviews from competitors, it appears to be the best however I haven't personally tried the others. The Chat feature is great to be able to quickly message with employees when I have questions or concerns.

Cons: They are very slow to fix bugs and/or simple features. It's almost like they don't even have tech employees to fix these things.

Overall: ZenPlanner has been very reliable and does what we want it to except for the odd issue. Sometimes I get so frustrated I want to switch providers but then realize that the other providers still aren't as good as ZP so I just have to stick it out. If they increased their speed at which they fixed bugs and/or simple features then I would be a very happy customer.

Outstanding customer service as always.

Jun 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's ease of use. It is laid out in a simplistic format that is easy to navigate.

The customer service team is outstanding. They always go above and beyond to ensure my satisfaction with the platform.

Cons: The lack of text feature but that has now been rectified for Cdn customers.

The only other less than desirable thing about the platform is the tiered billing. Personally, I truly don't see a need to have different billing if I have 50 students or 75. It should be one flat rate straight across.

Overall: It helps me automate and streamline my systems and processes. I only wish it had the capacity for me to plop in all my expenses. Then, It would be golden! I would be able to replace my accounting software and have everything all in one place.

Good for very simple gym businesses, bad for everything else.

Oct 16, 2017
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: ZP lets us schedule and bill clients in one place. It spits out reasonably useful accounting summaries and can handle some email automations.

Cons: This software is the worst part of my job. Do not be fooled by their slick sales staff: this cannot perform most of the functions advertised. It can, but only in a perfect world where you gym runs exactly as ZP imagines it. In this imaginary perfect world, you'd need a team of administrators working full-time to keep your database up-to-date and functioning.

Our gym runs about 250 sessions per week. That's either classes or PT. They're all different. ZP's workout builder does not work for this. We were spending ~3 hours per day inputting workouts. It could not scale. So now we do not track workouts in the software.

We see 100 leads per week and run free trials to get them into the gym. ZP's various 'prospect' systems cannot handle this. They are not manipulatable enough to handle the different types of trials we'd like to offer. Doing so, again, would take a team of administrators. We now use a separate sales software for everyone on trial.

ZP goes down most days for 1-2 hours. 5-6 days per week. Just no software to run the gym. No attendance tracked, no bills processed, no member questions answered.

ZP's calendar never works on the first try. Literally. When I click on a staff member's calender I wait 15sec for the software to reload the full gym calendar with no changes. Then I click the staff member a second time, wait another 15sec, and only then am I rewarded with his/her calendar. With 28 staff this is not working.

Vendor Response

by Zen Planner on October 20, 2017

I¿m sorry to hear your experience with Zen Planner has been less than ideal. We'd like to offer help to ensure your database is set up efficiently and give you a direct point of contact for the issues you have brought to our attention. Please reach out to our retention expert, Nick Deprez at nick.deprez@zenplanner.com, to get set up as your review is anonymous and we are unable to reach you directly. In response to your note about down time: we diligently track the down time of our software and are currently at 99.87% availability. This would not be possible if we were down at the rate you described. I¿ve passed your feedback about our feature compatibility and sales to our Sales Team to review and ensure we maintain transparency and honesty in our sales process.

Very poor software with appalling customer service

Apr 13, 2017
1/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: For existing members, once you have gone through the lengthy set up process, it processes payments automatically for you, but making changes is very difficult. It is easier to just use the payment gateway provider directly and use a manual system to track it.

They did have financial reporting - but I found them to be more trouble than they were worth, but I am a Chartered Accountant and might just have standards that are above minimalistic offering available on Zen Planner.

Cons: It is extreemley difficult for parents to book classes for their kids, especially for more than one child, for more than one day - as the calendar defaults to the parent -with no classes as they don't have a membership. They need to change to the first child then click on one class then reserve a place, then go back to the start for the next class & child.

Also for automations to work the child needs an email entered, and you can't use the same email as the parent, or link them to the parent. Apparently this change is too difficult as many members asked, but they won't fix it. When the automations don't work, parents think there is an error and start another registration, which creates many duplicate records in the database. Manually combining them, updating profiles, and manually sending the "automated" emails takes more time than just doing it manually.

The skill tracking system is also very badly designed, it is almost unusable, and takes a huge amount of time to enter if you want to record results against all the skills a martial arts student needs to know in a single session, such as a grading or pre-grading. Members can't even see what skills they need to pass if no results are previously entered, or a summary of their skills.

Overall: We are a martial arts school who used the software for 3 years, on the basis that while the software didn't do everything we were looking for they were putting in product feature requests to make improvements, and to fix the many bugs in the software. After 3 years they finally came back with: "I do not have a timeline for release on features that you have suggested. Any changes or additions we make to Zen Planner need to be commonly requested, and fit into the Product Team's vision for our software. As a result, some features you have requested may never be implemented."

However I have seen many other martial arts schools request similar changes. So after initially promising everything to get you signed up, they then back track if you keep following up with them trying to get a straight answer. Continuing to try and hold them to account results in: "Zen Planner is not for everyone, and it's important that you find a system that works for you. This message is providing you with notice that your Zen Planner account will be closed" and I have also heard from several other users that this has happened to them as well.

So they misrepresent their software, then promise to get it working, take your money - and you invest a significant amount of time setting it up, and then more time every week doing manual workarounds waiting for a fix they never intended to make. Then they just cancel your membership without giving you enough time to transition everything, particularly changing over your billing for members.

Some of the issues are: parents signing up their kids for martial arts classes is very difficult and confusing for members. They can't use the same email for their children - who can be too young to even have their own email - and then automated emails don't send as there is no email for the member. When they try it often results in an error and they try signing up multiple times, bloating the database with duplicate registrations and memberships, which are tedious and difficult to combine, that cause errors while completing. I ended up doing more admin to fix this than signing them up manually. Then booking classes for kids is so difficult I ended up doing it manually for parents.

Also a main feature they promote is be belt progress skill tracking - this is designed for entering a single workout for a cross fit box, and so trying to enter results and comments for a grading against all the skills is totally unusable.

Recommendations to other buyers: Since moving our attendance tracking and booking back to a manual excel system I have saved a huge amount of administration time, and I also don't need to pay a monthly subscription! I would recommend not using this software, as they misrepresent their features, then promise to fix them, but then after taking your money for several years, they then come back and say they aren't going to fix all the bugs, and just cancel your subscription.

Way less complaints than other owners

Aug 28, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's makes a lot of sense to use. Some things aren't obvious necessarily at first, but once you get there it all makes sense.

Cons: It feels pretty limited in reporting. Not because it actually is, but more because the options for them are too specific.

Workout tracking is kind of a joke. It hasn't been updated since it premiered and it's not "fun" for members to use at all. We've since switched workout tracking to sugar WoD.

Overall: It's been positive. It's better than previous software, I'd like more, but from other conversations I've had and things I hear about other apps I am not sure that there is much better.

Very disappointing

Apr 26, 2018
1/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: Have been with Zen Planner since 2015, it is very user friendly. Costumer service was not bad up until something started to go wrong.

Cons: Unfortunately they have some flaws that for some reason sometimes they multiple charge my students or don't charge at all. It will happen once in a while and when that happen, their customer service become very slow and dismissive, they will send you to the processor and the processor will send you back to them. For instance, now, I have been asking to talk to a supervisor for days and they simply don't call and when I call to reach someone no one is ever available. It is very unfortunate because as I said the system is very user friendly, but they are not trust worth.

Following up:

Zen Planner gave me notice of cancellation after I refused to remove this review. Based on the problems I have had with them, I already had in mind and was searching for a more reliable system. Unfortunately I was forced to do it rushed, I have been trusting all my billing transactions and contacts to Zen Planner, and this transfer process does take a long time. one of the supervisors dealt with this situation very unprofessionally, focusing on make me remove my review rather then fix the real issue, treatned a few times and finally just gave me notice. I have never seen this before... I can't stress enough that you can't trust such important information for your business in such hands.

Brilliant, from the first meeting, to 4 years later, just outstanding every day.

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: the customer service. You ask anything and they will ALWAYS get back to you. They ALWAYS sort out your concern.

There is so much you can do with the software, from accounting, to wod planning, to staffing, appointments everything.

The back end functionality is brilliant.

The automations available that free up so much time for other things are outstanding. Its just so versatile and can be customised to exactly what you need it to be.

Overall: Too many to mention. We couldn't run out business without it. No other software can compare with Zen planners functionality.

Incredible!

May 23, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Best Support Team!!! they seriously rock and has helped me trouble shoot all issues I've had over the phone or over quick emails. Anything i didn't know how to do they were super helpful and worked so hard to help me implement their software and making things very easy. Allows me to filter my classes, students and programs very easily. Beautiful Website integration (similar to mindbody but easier to use for customer) Keeps track of how much a client owes me and allows me to create a parole for my employees. I own a Holistic wellness center that does everything from Yoga and martial arts to acupuncture and energy work and zen planner allows us to manage everything smoothly while keeping track of all of our clients with ease. If your looking for a scheduling software i highly recommend this software. Has really taken a weight off my shoulders as a business owner and let me focus on more important thing.

Cons: The initial set up of the program is a little difficult, it was hard to navigate through at first but again, awesome support team that explained it very well.

Only other con is that the website integration is a little difficult and not as pretty on mobile.

Needs a better app

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Support team is great, and really helps in the on boarding process. They are very fast in response time and give many options for helping solve situations.

Cons: Scheduling ahead of the current week is a little confusing. The calendar keeps jumping back to the current week whenever a new appointment is added ahead. Also cannot add appointments within the day. A little confusing and not the most efficient.

The app is terrible. No ability to schedule clients (at least as far as I have been able to do) and is pretty overall useless to me.

Vendor Response

by Zen Planner on October 10, 2018

Hey Ryan, thanks for your feedback. We're happy to share you can now schedule appointments in Staff App! Check out the tutorial here: https://help.zenplanner.com/hc/en-us/articles/360005456213

Great service

Apr 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the tracking and reports you can pull.

Cons: It acts erratically sometimes.

Overall: I have been using Zen Planner for a couple of years. It has many awesome features. As my business is growing I am finding more features in Zen Planner that help with that process. I feel they always listen to your suggestions and really try to work on giving the customer the features they are asking for. The service is 2nd to none. They always help until your questions or issues are resolved. They are awesome.

Recommendations to other buyers: When assigning online calendar settings such as how many days previous can you sign up etc. I wish you could change the these based on each class. Now it applies to all classes held.

Zen Planner...SMH

Feb 27, 2017
5/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The concept is good

Cons: It difficutl to use cause the training on using it is very laxed

Overall: As someone who isnt great in the deep magical world of computers...Zen planner was supposed to make things easier.

My first appointment... the person was late for the on boarding (teaching me how to use software). They were also late for the second on but notified me this time.

There were small billing issues and the support I recieved to correct situations was beyond useless.

The relationship ended by them canceling my account out with only an email and refusal to get on the phone with me to explain themselves.

This sounds disgruntled ... I know. There are a few people I know who have had the same experience.

The company has a great base but didnt personally deal with me very well. My gym will close now because I have no way to bill my customers that dont come in daily

ZenPlanner

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: When it first came out it was ahead of everyone else. It still has a lot of features but it needs a facelift

Cons: The scheduling system needs to be reworked and overall it needs a facelift. There are many excellent alternatives to ZP out there that can do everything ZP can and then some with a much more user-friendly interface

Overall: Zp helped me create and manage clients and billing them monthly. I've been using it since about 2008, so 10 years or so. It has gotten better over time and I've only had trouble with once or twice.

It's a solid system

Customer Service is stellar which goes a long way!

May 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The many ways to move from one area to another. There are SO many ways to customize reports to your liking and integrate with other software. And I love the icons chosen for each area of the program. It's helpful when first learning. We still have much to learn, but that's to be expected as it's an all-in-one. It'll take awhile.

Cons: Membership sign up can have a few more steps than we prefer and can be tricky learning to input so reports are accurate later on down the line. This is where their customer service makes up for that. They are always SUPER friendly and very helpful! I never dread calling and always get off the phone a happy client.

Overall: Better knowledge of client retention and value versus using the age-old Excel Spreadsheets

Love ZenPlanner

Apr 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use but has a ton of functionality.

Cons: When there is something in trying to figure out how to do sometimes I find that the online support is outdated. When that happens I just write them a note and I get a response within a hour though.

Overall: We've used them for years and has seen the functionality of the software expand based on the market demand. Easy to use. Cost effective and top notch customer service.

Absolutely fantastic!

May 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For business and client management, nothing is better! Zen Planner's customer service is second to none. Hands down the best in the business!

Cons: I would love to see improvements in the workout tracking. I need to be able to differentiate different levels of performance, i,e; RX, Scaled 1, Scaled 2, Scaled 3, etc..

Overall: I completely run my entire gym and business with this software.

Had high hopes, customer service was much to be desired.

Jul 20, 2016
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Lots of options to make online accounting, marketing and attendance easier.

Cons: Maybe too much to choose from.

Interface is very confusing at times.

Customer service is the worst for the amount you pay per month.

Overall: When we started to expand our Taekwon-Do school I had to divide and conquer with my current 2 black belts. They would teach nights I had to be at another location. After reviewing many different membership tracking softwares and website I was torn between MindBody and Zen Planner. I found MindBody lacking in some areas and liked the look of Zen Planner (plus it was compatible with iOS and Android, since we 3 black belts had both.

Once I made my 1st initial payment and took the 1st 2-3 set-up classes it took over a month for customer service to help me upload my students into the database.

At first I tried myself but was just taking way too long. When I asked customer service they told me to send it in a specific format (which I did convert from Excel). When I did send the file, I didn't hear anything for days. Emailed back after 2-3 days and customer service told me it was the wrong format. So I reformatted and sent again.

After that fiasco I didn't feel like paying $70 a month for subpar customer service and cancelled my subscription.

Overall great experience.

May 15, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is always top notch. If representative can't answer your question, they'll research and provide a solution usually by the end of the day.

Cons: When communicating with prospects, it's very helpful to create email automations. The thing I like least about the app as is its current inability to allow files to be attached to emails.

Robust system with lots of options

May 04, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I have a lot of control. Everything is pretty simple to use. If you've ever used a website, you can use this system. They are also very helpful and friendly when asking for support.

Cons: I strongly dislike the user end website. It is usable, but most people just download the app to use instead of the website. Sadly, that's not an option until a staff member signs the user up or the user signs up on the website.

Overall: All the things I need to run my business in one system.

I really enjoy Zen Planner

Apr 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Whether it's the staff app, the client app, the clean & clear software, the awesome support staff, the email automation options, the embeddable schedule, or the many more features it offers - I'm extremely satisfied with Zen Planner and would recommend to family, friends or anyone else looking for a software to help their business with the automations and systems needed to grow.

Good app for your business, but buggy

Jan 09, 2019
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: - Easy to install - Great to get a small business up and running - Provides far more organization than most alternatives at price point - Easy for clients to use

Cons: - Can be buggy/temperamental (often user error, but stemming from lack of confirmations, feedback from app)

Looking for a switch from MindBodyOnline? This is it!

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zen Planner is much, much easier to use for the type of business my husband and I run. As a business owner, my husband needed an app that helped him stay focused and was easy to use and that's exactly what this switch has allowed him to do! I personally love it because it connects with MailChimp and allows email subscribers to directly sync with ZenPlanner and vice versa. I could go on and on but the summary is, this app has improved the way we track client data, retention, our schedule and even our employees. (The clock in and clock out function is so helpful!)

Cons: I think emailing clients out of the ZenPlanner could be a bit better designed. The function itself works but it's not as simple to use as the rest of the system.

ZP has been perfect for our business needs and provides GREAT value

May 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use - icons and menu tabs make this software easy to use - just like my normal web based programs...

Cons: Time is takes for development of new features - not included in the original package. Submission of feedback is tough as well....multi-screen and emails...

Trusted software for 5 years

Dec 07, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: All in one solution for database , sign in, scheduling, billing, reporting. The kiosk makes it easy for members to sign in

Cons: Reporting is a little confusing and takes too much time. Would like easy one click options for standard reporting

Automizes your entire business

Jun 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price point, functionality (never had any down time in 5+ years), great customer support, options to customize the reports and functionalities specifically for how I choose to operate my business.

Overall: More time to work on my business instead of in it.

Great tool but has a couple hiccups

Sep 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Organization of my client load, classes and able to schedule my staff.

Cons: Great to have a noticed if credit card were expiring so can not lose income or at least have to.hunt down clients down for new cc and payment

Great for CrossFti gym!

Feb 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great software, love software that makes my life easier.

Cons: Cant think of anything.

Overall: Zen Planner was great for our CrossFit gym. Our clients were able to go online and check into classes. It made it every easy for coaches and clients.

It's significantly lacking in options for subscription membership software.

Jul 28, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I went through their entire onboarding process and with each session discovered more and more things that did not work. At best they have nice color schemes to pick from... No one's selecting their software for the color schemes, so that is essentially the biggest pro there is to Zenplanner.

Cons: Extremely limited in use. You can't have more than one 'drop-in' on an account, you can't take a deposit for an appointment without becoming a member, you can't attach a waiver to an appointment despite the variety of appointments that may exist from a gym to a yoga studio to all the other 'fitness' businesses they boast being able to manage. You can't have a group membership, therefore every single person--children included have to go through a ridiculous process of that is in no way streamlined. It can't differentiate in membership options. The list goes on and on. Basically, they hired a good marketing company and told their sales team to 'make the sale' no matter what... The needs we stated for our business was simple and we were assured that Zenplanner could perform them. Going through the onboarding process was like repeatedly being told "no it can't do that" and "oh sorry, no it can't do that either". We ended up canceling before we even started and then they refused to refund the inital payment AND to the real treat: CHARGED ME FOR AN ADDITIONAL MONTH despite the fact that I had clearly been unhappy with the product. The point being they could care less about your satisfaction and so once you sign up--they've got you...

Vendor Response

by Zen Planner on August 21, 2017

Hi Jenny,

I¿m sorry you had a negative experience with our software. We understand that Zen Planner was not a good fit for your business and we typically try to catch this early on in the sales process. Unfortunately, this did not happen in your situation but we will take this feedback and use it in future trainings. As for the charge for the additional month, the terms you signed requires a 30 day notice before cancellation, no matter the circumstance.

Thanks again and best of luck!

Great revenue maker!

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Great customer service. App and computer software super simple.

Cons: If you are not technically savvy this company will help you with any problem.

Great client management program

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It has a clean and simple user interface. Creating and managing clients is very easy. The automation is nice.

Cons: I wish there was a way to drag and drop on calendar. Sometimes the calendar acts funky while clicking, ie, it will change the dates on you. The automation editor needs some simplication.

The customer service is great!

May 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is fairly easy to use once you learn the basics. It is great for the front desk management. The interface with MailChimp is great. The customizable reports do anything you need, but hands down the best feature is the awesome customer support!

Cons: The phone app is not great. Since this is the primary way members interface with the program, I think it could be more functional. The iPad kiosk could use a few changes to make it more useful.

Great for CrossFit gym management

Jan 09, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The clients love being able to sign up for classes and record their workouts in the app.

Cons: The app looks and feels a little dated. The browser experience is better, but could also use some fresh designs so it doesn't feel like a legacy product.

The customer service is very responsive! Pleased with the software and features.

May 17, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service responsiveness and the ongoing improvement on functionality and features. The webinars are great to learn new functions of the software.

Overall: User friendly, great customer support and responsiveness. Good webinars for ideas and training.

Email and client tracking features awesome

May 05, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ability to track measurements and workouts. Open source filtering of reports. ability to email groups from the app.

Cons: Impossible to get Zen Planner to change to things that should be easy, and that Mindbody Online does way better, like segmenting locations into different accounts, ability to edit payroll after the period is closed, ability to hide team payroll from all employees (seriously?!), ability to create a widget for a different locations, ability to allow clients to enroll in events without having to scroll down to the bottom of a membership purchase screen. When Zen Planner makes platform changes, they can cause a lot of work on the user end while they work out the bugs.

Overall: it's incredible. I just wish a few things would get developed faster.

World Class

Apr 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: ZenPlanner gives me everything I need to run my fitness business. ZP gives me multiple functions and wide range of customizable options for calendar, membership, private training, events, seminars, payroll, workout tracking and more. One of my favorite utilities that I use everyday is their increadible data tracking and reporting. I am able to see what is going on in my business in every area. The system integrates very well into my website. My members express their satisfaction with the ease of use on the member side.

Pros: Easy to use, customizable, multiple functions, member app, the list goes on.

Cons: Private training payroll not the easiest tool. Does not have easy to track marketing tool for us to tack online marketing to actual conversations.

Amazing!

May 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use platform for starters.

Beyond that, it allows me to create any reports that I may need. Note: there are already a whole host of reports already created that help me run my business.

Ok but not great

Mar 05, 2015
3/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Comments: I can do a lot with this software. Apparently does everything that Front Desk offers in their middle tier of pricing - for half the cost. I manage staff payroll and reserving classes, too. I can do analytics and reports. They have always been very nice on the phone (if unable to help.)

On the down side, it's buggy and painfully slow. Plus it doesn't work very well on mobile, either for clients, coaches, or the business owner. My athletes often say they can't reserve class on their phones. Everyone wants to do everything on their phones but ZP does not accommodate this! The workout tracking was painful to use - they keep adding features like this but I wish they would just make the ones they have work better. Their much vaunted software improvements were a disappointing thin skin over the same stuff.

Despite my annoyance I have learned to work around the bugs and stuck with them for many years. I will probably continue to wait for software improvements. Not a ringing endorsement by any means, but the software is functional and the price is right.

Vendor Response

by Zen Planner on April 01, 2015

We appreciate your feedback. We are continually investing in our solution, and have recently launched several notable enhancements focused on mobility, usability and stability. Many of our customers are constantly on the go and need easy-to-use software on their phones and tablets. This is a major focus for us, and you'll see a number of new mobile-friendly features launched in the near future. Additionally, we continue to invest in our Workout Tracking functionality, and recently launched a new-and-improved member experience for viewing workouts, tracking the leaderboard and logging results, all designed specifically for mobile. We would love to get you into our beta testing program, where customers are invited to provide feedback on new functionality before it's launched. Please send an email to product@zenplanner.com for details on joining this beta. - Christina Von Stroh, Director of Product - Zen Planner

great!

May 09, 2017
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: very helpful, good Customer Support, great value for money, and Features & Functionality.

Zen planner has good Overall Quality.

Cons: needs to be more user friendly for the average person. Not good Ease of Use.

Love it

May 06, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great from a business perspective, so much you can do and there is always more and more being added.

Cons: Appranace is not the best from a branding perspective, but they are always working to better that .

Best decision we made with investing in Zen Planner!

May 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and helpful/personable customer support! The tracking of students and financials has exponentially boosted our gyms ROI

Cons: I would like the reporting aspect to be more dynamic as I'm used to Crystal queries/writing. I continually find the Customer Support from ZP makes up for this. The always have an answer for any reporting hurdles I run into.

Great product with excellent customer service.

May 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the easy to use software to keep track of all our members. The customer service is amazing and I can't imagine learning so much about Zen Planner without their help.

Zenplanner was a great addition to to my fitness business

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked how easy it was to get set up and running. It even interfaced with my website. I could advertise services and clients could be directly through the my business website.

Cons: Zenplanner served me well, I have no complaints at this time. Customer service was always prompt and happy to answer any questions.

Full service experience, excellent customer service, and detailed product.

May 25, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Awesome customer service to help with any and all problems, and troubleshooting. Easy to view past due or failed membership payments.

Cons: Can be difficult to navigate. I wish it were more intuitive and user friendly. I find I use the customer service hotline and google many of my questions on how to navigate Zenplanner.

Thank you Zen Planner Staff!

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is pretty user friendly

Cons: When credit card is being used on a Kiosk for purchases it saves it to the students profile and uses it for Monthly Dues when Students don't want auto pay for monthly dues. So after a credit card is used for a purchase of an item. the customer service rep has to go back to the profile of that student and select no for auto pay..

Overall: As a new customer, Zen planner staff is always willing to help me trouble shoot issues, they understand the program very well and can explain, and walk through steps if need too. I appreciate all the support they offer us, and they are also willing to e-mail step by step instruction to me personally for future issues.

Thank you Zen Planner Staff for your great costumer service!

Recommendations to other buyers: To fix the Con's. if a customer is not set up on auto pay and/or doesn't have a CC saved to his/her profile, then when they come in to purchase an item using a CC, it can be saved, but not converted to auto pay for Monthly dues. thank you for listening.

Easy client management and scheduling

Mar 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The user interface is so simple and easy to use. It also has mailchimp integration which is great! Also emailing clients is a breeze.

Cons: I wish there was a way to drag and drop on the calendar. Also, when navigating the calendar it can send you do different dates. Hopefully just a bug.

Payroll is terrible - that's a HUGE part of my job that I am now doing manually!!!

Jan 07, 2016
3/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: Switched from MindBody in October and I wish I hadn't. Mind body was unwieldy and cumbersome, but I could do everything I needed. Mind body is easier to use by my clients and it's great for collecting money, but it's TERRIBLE for doing payroll. I have a martial arts school and fitness center. We also do private training. I am now having to figure out private training by hand and I am still struggling to accurately pay my fitness people from NOVEMBER because I can't run the reports I would like. I don't pay out on pre-purchased packages until the classes are used, and we pay our staff on a per person rate, and there is literally NO WAY I can get an accurate report for this. So it's great for managing clients, and the client portal is good, and I can easily collect money, but after that, it's absolutely useless. I've called them about it and I've basically been told that yes, payroll is awful, no, there are no immediate changes to this, but hopefully if enough people complain they'll make it a programming priority.

Vendor Response

by Zen Planner on February 16, 2016

We apologize for the challenges you've experienced with payroll since implementing our solution, Tavia. We understand that you have specific functionality needs for payroll, and unfortunately our solution currently does not meet these needs. Our Product Team is evaluating enhancements to our payroll capability, including paying by appointment, but we do not have an anticipated release date at this point in time.

We truly appreciate feedback like this, as feature requests from our current customers help drive product enhancements. Please continue to reach out to our Customer Advocate team with any requests you may have. Our team welcomes this type of feedback, and will work diligently to help you find a solution to any issues you may encounter.

Zen Planner support has been great and they have thought of everything!

May 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It has everything I would need to run the back end of my business smoothly. From email/contract templates, automation of email alerts, payments etc.

Cons: There is so much to do with this software that I have not been able to completely get comfortable with the navigation. Training was great, but it was easy to forget how to navigate through some of the tasks. I feel like there are a few too many steps and getting back to a previous function is not so straight forward.

I have made a few mistakes....thank goodness for the customer support!

Overall: My whole backend business is now organized and is saves me so much time.

Frustrating, super buggy, unfulfilled potential with good customer service

Apr 12, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: The customer service reps are very nice and helpful. Unfortunately you will get to know them on a first name basis.

Cons: This is the buggiest software I have ever used. There is always something going on making what you can potentially do a hassle. It actually increases what you have to do relative to not being able to use the functionality and having to constantly call in to customer support. Not to mention having to put out fires with your members when the bugginess effects them.