---
title: "Zen Planner Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Zen Planner the right Membership Management solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/134351/Zen-Planner/reviews/"
page_type: "reviews"
language: "en"
---

Zen Planner

4.3 (270)

[View alternatives](https://www.capterra.com/p/134351/Zen-Planner/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 16th, 2026

# Reviews of Zen Planner

Ease of use

4.1

Customer Service

4.4

## Pros and Cons in Reviews

JG

Jeff G

PresidentEducation Management, 2 - 10 employeesUsed the software for: More than 2 years.

“Zenplanner has helped me organize our membership programs, pro shop and attendance for our students.“

May 1, 2026

TW

Tristin W

Head Personal TrainerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“I don not like that the new dashboard does not update immediately like the old dashboard.“

June 15, 2026

AS

Amber S

Business AdministratorBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: 1-2 years.

“It is easy for users to schedule and it is also helpful to keep track of attendance from the business standpoint.“

March 16, 2026

AS

Amber S

Business AdministratorBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: 1-2 years.

“I have noticed issues with Zen Planner in terms of bugs/lagging.“

March 16, 2026

TW

Tristin W

Head Personal TrainerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“Zen planner is super user friendly and their customer support is amazing.“

June 15, 2026

KE

Kieran E

OwnerConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months.

“Their support is virtually nonexistent, and after months of emails, we are still waiting for a resolution to ongoing billing issues. Despite following their cancellation process, we were still charged, and getting a refund has been impossible.“

March 6, 2025

SM

Stephanie M

C.O.O.Sports, 2 - 10 employeesUsed the software for: More than 2 years.

“Their staff are super knowledgeable, patient and helpful when I call in with anything I need help with.“

February 4, 2026

AB

Avigayil B

DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“For now, they try to get every penny they can put of their longtime customers who are fleeing the platform by charging multiple different fees when you try to close your account.“

January 16, 2025

## Showing most helpful reviews

Showing 1-25 of 270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Alejandro L.  
Owner  
  
Used the software for: 2+ years

### "Excellent product with futures that are practical, easy to use, and visually appealing"

July 13, 2018

4.0

Endless , independence and function. Being a small business owner it allows me to run and automate many things such as financial reports, workouts, attendance. Reservation, automations of emails for customer retention , sales funnel , customer support, technically forward thingkong woth use of apps for iPad and iPhone to allow me to function on the run , away from the office, in the field, and manage coaches.

Pros

I love zenplanner. They started out with few features and no apps but they promised to improve regularly and they deliver. In the short 4 years I have been using they have incorporated a staff app for the iPhone, a users app to reserve, keep track of workouts , PRs, billing and much more. an app for the front desk to use as checking in, reserving, adding new clients at ease. On each of these products they improve and incorporated new needed features faster than any software I have ever used. Their customer service is truly second to none. Helping you not only in the set up stage but anytime you need help and they work to resolve your problem immediately. The software not only is packed full of great functions for financial, workout writing and publishing, emailing automation, reports of attendance, finances , and mass email intervention but it does it with a sleek appearance that is not only visually appealing but with an easy of use that it's simple and powerful.

Cons

Software is still growing and some features , not many anymore, can be improved. This is truly the worse thing I can think off as I have tried many many others do never been so satisfied and impressed with them delivering a great product and on a regular bases truly adding features to improve it without making it more complicated for the user.

Review Source

CB

Champ B.  
Trainer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Zen Planner the Winner"

January 5, 2025

5.0

Ive been really enjoying my experience with the platform. I like the customer service. They are always very helpful and respond immediately. I really like the pricing. Its affordable and better than the competition.

Pros

I love the functiality of the platform. I also enjoy the reports for financial reasons. I like the automated portion as well. The emails, and automatic responses.

Cons

I would like a real app for trainers. One with exercises and videos of excersis that can show clients how to perform the designated weight training program that the trainer makes for them.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Affordability, and functionality. I feel Zen Planner was a better fit for my needs

Review Source

JR

Justin R.  
Owner  
Professional Training & Coaching  
Used the software for: I used a free trial

### "Trust me. Don’t use them. "

August 27, 2025

1.0

P I started with in planner and took me about a month of their time to actually get signed up to get people to call me back to get people to explain things to me to set up meetings. You’d call to set up a meeting and then you couldn’t get a meeting for a week or two I was supposed to get two months free. I explained to them when I started. I was having surgeries and medical procedures, but needed to kinda get the ball rolling. They started me up on the initial day that I spoke to them. So in between my surgeries and trying to recover, and then a month of trying to get them to follow through and get back to me they used all my two months free and would not reset the time once I had actually gotten everything set up. I did not use one day of their services. I finally got set up and asked him to reset my time and they told me they couldn’t do that so by the time I finally got set up it was time to bill me. I got two months of nothing free and terrible customer service.

Pros

It’s another gym software company. Nothing special. They have the same service as anywhere else but with false claims and faulty business practices. Terrible customer service.

Cons

The terrible business practicess. False claims. Very difficult to get customer survice. Or get anyone to get back to you. Difficult software and hard to learn. Very unhelpful.

Alternatives considered

[Gymdesk](https://www.capterra.com/p/148663/Martial-Arts-on-Rails/)

Reason for choosing Zen Planner

I thought all the snazzy features would be worth it. Plus the promised two free months. Which I never got to use because it took me that long to get set up and running.

Review Source

Response from Daxko

September 5, 2025

Hi Justin, I sincerely apologize for the poor onboarding experience and lack of responsiveness during your medical procedures. To make this right, we're offering you additional months of service at no charge. We hope this gives you the opportunity to see the value Zen Planner can provide for your business. Your customer success team manager (Drew) has already reached out and will serve as your dedicated point of contact.

TW

Tristin W.  
Head Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "HIIT Review"

June 15, 2026

5.0

Love Zen Planner. We moved over to another software a few years back and we were back with Zen in a year. love it

Pros

Zen planner is super user friendly and their customer support is amazing. The value for the money is worth it and we are happy with Zen.

Cons

I don not like that the new dashboard does not update immediately like the old dashboard. For those of us who want to see the new number there, it is frustrating.

Review Source

SM

Stephanie M.  
C.O.O.  
Sports  
Used the software for: 2+ years

### "We love using ZenPlanner for our Company"

February 4, 2026

5.0

My overall experience has always been 10/10. It’s a great platform for our company and their customer service is amazing. Also, we have been using zenplanner for a really long time and have been able to grow our customer base and revenue exponentially.

Pros

I like so many things about zenplanner! Their staff are super knowledgeable, patient and helpful when I call in with anything I need help with. Almost anything that we need to run our facility and help our customers, we can do through zenplanner. It’s super easy to get in touch with someone when I call in for support and so much more.

Cons

What I like least.. hmmm nothing really- if I had to pick something, maybe that they aren’t open on the weekends for me to call in if I needed help with something

Review Source

Response from Daxko

February 9, 2026

Thank you so much for this wonderful review! We're thrilled to hear that our platform has been instrumental in helping you grow your customer base and revenue—that's exactly what we aim to achieve for our clients. Your kind words about our support team mean the world to us. We really appreciate your feedback about weekend support hours. This is valuable insight as we continue looking for ways to improve our service. Thank you for choosing ZenPlanner and for taking the time to share your 10/10 experience

KE

Kieran E.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Zero Support & Ongoing Billing Issues"

March 6, 2025

1.0

Our experience with Zen Planner has been nothing but frustrating. Their support is virtually nonexistent, and after months of emails, we are still waiting for a resolution to ongoing billing issues. Despite following their cancellation process, we were still charged, and getting a refund has been impossible. Our account access has already ended, yet Zen Planner continues to ignore our emails, providing no clarity or resolution. The platform is not as intuitive as advertised, and simple tasks like issuing refunds or managing memberships require excessive steps. If you want reliable customer support and transparent billing, avoid Zen Planner at all costs. The stress and lack of communication are not worth it.

Pros

Platform was generally ok to use. Would have been nice to have an app

Cons

Customer Service, failed to refund and their complete ignorance regarding our cancellation request

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Zen Planner

Seemed like an easier set up and offered more support from the start

Review Source

Response from Daxko

May 21, 2025

Hi Keiran, I'm sorry to hear you had a frustrating experience with Zen Planner. I appreciate your feedback regarding the usability issues, we're working on simplifying key tasks in managing memberships. Your refund request has been approved. Please keep an eye on your account. We appreciate your patience and wish you the best of luck!

AB

Avigayil B.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Avoid Zen Planner - Glitchy software and unethical business practices"

January 16, 2025

1.0

Using Zen Planner became a highly negative experience as I was forced to face daily reminders of how ineffective it was. It cost me time, money, and lots of stress as a business owner. With the amount of negative reviews detailing similar experiences in recent years, I'm shocked they get any new customers at all. For now, they try to get every penny they can put of their longtime customers who are fleeing the platform by charging multiple different fees when you try to close your account.

Pros

I liked Zen Planner when we started using it to manage our martial arts school in 2018. It was relatively low barrier to set up and simple enough to use at that time.

Cons

Zen Planner constantly develops new bugs and glitches in the software. The system is slow, crashes often, and critical components (like online registration) are constantly breaking down. They have terrible customer service and unethical charges when you finally try to leave.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Zen Planner

It seemed to be the leading option at the time (2018)

Review Source

JG

Jeff G.  
President  
Education Management  
Used the software for: 2+ years

### "commitment to an excellent software to managed your Martial arts business "

May 1, 2026

5.0

I am extremely happy with their customer service. They are Always there to support our team with issues.

Pros

I have been with Zenplanner for more than 10 years. Zenplanner has helped me organize our membership programs, pro shop and attendance for our students. We use their high-level management software to help us managed our leads and send weekly emails to our current and alumni's. I highly recommend Zenplanner. Jeff Gordon Infinite Brazilian Jiu Jitsu, Gaithersburg, MD

Cons

lately there has been a lag with the software. this maybe an internet issue. We need to really use all the tools that will help our business. This our issue.

Review Source

AS

Amber S.  
Business Administrator  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Zen Planner Review"

March 16, 2026

4.0

I have noticed issues with Zen Planner in terms of bugs/lagging. However, I do find that the software is very useful once you are used to it and has a lot to offer from a management perspective.

Pros

Zen Planner is a great tool for fitness studios/business to manage their companies and promote their services. It is easy for users to schedule and it is also helpful to keep track of attendance from the business standpoint.

Cons

I find that this tool took a little bit of getting used to, meaning it is not the most user friendly. For new members using Zen Planner, I would say they would probably like to see something a little more updated.

Review Source

Response from Daxko

March 25, 2026

Hi Amber! Thank you for your thoughtful and balanced feedback! We're glad Zen Planner has been a valuable tool for managing your studio and tracking attendance. We hear you on the learning curve and the importance of a modern, intuitive experience for new members — that's something we're actively working to improve. We also appreciate the heads-up on the bugs and lagging issues; our team is continuously working to optimize performance. Your input helps us make Zen Planner better for everyone!

DT

Dan T.  
Owner  
Recreational Facilities and Services  
Used the software for: 2+ years

### "TFW Keene review of ZP"

January 19, 2026

5.0

I've used ZP since 2010 and meets all my needs without overkill. The simplicity is what's most important. As a business owner, I don't want to have to learn a complicated system on top of everything else.

Pros

Ease of use, when I started using ZenPlanner in 2010, it had all the functions without all of the extra bulk of something like Mindbody.

Cons

Sometimes it's hard to find reports I want. When I'd look for a report sometimes the description of the report was what I was looking for but the content of the report wasn't.

Review Source

Response from Daxko

February 9, 2026

Since 2010?! We're so glad that ZenPlanner's streamlined approach has been the right fit for your business all this time. Your loyalty means a lot to us. We completely understand your point about simplicity being key. As a business owner, you need tools that work for you, not systems that create more work. Your feedback about the reporting feature is really helpful. We hear you on the frustration when a report description doesn't quite match the actual content you're looking for. This is exactly the kind of insight that helps us improve. Thank you for taking the time to share your experience and for trusting ZenPlanner with your business for so many years. We're honored to continue supporting you!

ST

Stelios T.  
Fitness Training  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Good planning software "

May 7, 2025

5.0

Pros

Good planning software. Helps keep everything organized well.

Cons

None

Review Source

Response from Daxko

May 21, 2025

Thank you for the review Stelios! We look forward to working with you!

JC

Jessica C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Zenplanner review"

November 21, 2024

3.0

My experience with Zenplanner is average. Many items I do not like and find the product confusing and not flexible to the changing landscape of what we need it to do. The web application is reliable.

Pros

The uptime of the product is great for the web application. It is reliable.

Cons

Complicated to use. Struggle to use it to its full capacity Reporting is confusing to set up Does not offer the flexibility needed for a business owner.

Review Source

BG

Beth G.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good Overall Studio Management Software "

July 10, 2019

4.0

The migration process was rocky. About 30% of the database has inaccuracies. They need to improve and automate this process. Tech support is excellent. Customer support was slow to resolve a billing issue I had. They refused to speak to me on the phone and did not return emails. But everything finally got straightened out with persistence on my part, and an effort to make up for the issue on their part. Overall, customer support is generally very good. The software works well, is not buggy. Overall, I really like the software except for the way purchasing works.

Pros

Reporting is excellent, the best I've seen. I like the fact you can create your own reports. After learning how to use the system we have been able to create any reports we need. That is definitely not the case for Mindbody or Wellness Living. The Kiosk application is nice to have and our clients like it, but needs some improvement. The Front Desk and Kiosk Applications are easy to learn which is helpful as we have 10 teachers at the center.

Cons

The POS system does not work like all other online systems (choose what you want, put in user info, payment info then press complete or check out and credit card is charged), and works differently in their different interfaces. The Front Desk software does not allow for discounts (that is being addresses in a future release). The Dashboard processes the sale, then you have to process the payment separately in a different step. In the beginning we lost sales because our staff was confused. Many of my teachers are still unsure whether a sale goes through or not. When the Front Desk application can accept accept discounts and credit card swipes it will greatly improve the POS process. The client kiosk does not include a form for entering info for new clients and signing a waiver. For some strange reason that is on the staff side of the application. We keep it on the staff application but it means after a client signs the waiver they could get to a screen that offers a free class, which we do not actually offer. I have a hard time understanding why that is baked into their software, it is not considered a best practice. We have found work arounds for these issues but would like to see an updated and more robust kiosk application. The automated emails are very good and it integrates with Mail Chimp. You can also implement a retention process with tasks assigned to different people.

Reason for choosing Zen Planner

Overall Zen Planner had all the functionality we were looking for. Also, another TriYoga studio in PA was using it and recommended it.

Review Source

Response from Daxko

July 24, 2019

Thanks for the feedback, Beth!

JB

Jill B.  
Exec Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Not quite live - but almost!"

October 19, 2022

4.0

Your onboarding process has been very good. \[SENSITIVE CONTENT\] is AMAZING!!!! I just can't say enough good things about her. The cost of credit cards and fees keeps me up at night. We are a non-profit center and the fees are high. I would love for everyone to just use cash or check - but that's impossible.

Pros

Reporting. It's easy. The front page overview of each member. I can quickly see the data I need. Love the alerts, notes and tasks. Very useful. Love the ability to email a template to a set of members with a click of the button. The configuration of the software is good. The help files are pretty good. I have found a few broken links - and some explanations seem to be a bit outdated. Love the dashboard. Love the ability to click in and get the relevant supporting data.

Cons

I wish "students" was changed to "members". It confused the hec out of our staff (who are 98% volunteers). I would like to see the support tickets be answered with the original support request data. There is no place for me to see what ticket number was written for - so if the email thread contained the original text - it would be easier. The new "Z" in the bottom right hand corner is always in my way. I have to make an effort to not touch it. When you have a LOT of members (>350) it's a pain to always click people or students - and do show all. I'm panicked about using keytags for this many members- but we need to track all usage of our fitness center and classes.

Reason for choosing Zen Planner

It looked like it had the features we needed. Initial conversations were good. I felt as though we would get good support.

Review Source

SC

Stephen C.  
Martial Arts Instructor  
Sports  
Used the software for: 2+ years

### "Go elsewhere"

October 9, 2020

3.0

Pros

At first the software fit most criteria's that our business needed. They had great integration to our existing merchant. Great membership customization, billing, customizable charts, and belt promotion system.

Cons

Software had a bland, early 2000's look to it UI. Very outdated. Our member's portal lacked tons a features and many of our members disliked having to go into their app to setup or alter anything. Signing up a new student or trial lesson through the tablet was a mess. It lacks customization and the overall UI would not work well with our tablets. We reverted back to having our student's sign up on paper and later be added manually to the system through an administrator. Completely eliminating our paperless needs. I can keep going on about their very weak waiver system, email templates, customer support and lack of any regular updates, however, the overall reason we had to let go of the software as a whole was that they no longer supported our existing merchant. At the start of it all they were fine with us keeping our existing merchant. They charged a small $20/monthly fee for "maintenance" which I guess we were fine with paying. However, after a year or so of using we received a noticed that they were completely removing the option of us keeping our existing merchant unless we wanted to pay more than double our existing overall monthly bill. Not only were we not satisfied with the software, we were being charged more than double to keep it. Overall we would not recommend this software. It seems as if the team behind it has lost heart for the program and isn't keeping up with the competition.

Review Source

LL

Logan L.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Customer service is THE best"

July 27, 2021

4.0

Once you learn how to use the system, it's easy to charge people and view membership history. There are so many financial tools available and that side can get a little confusing (like narrowing down your quarterly taxes is a bit of a hassle). I have yet to find a product with better customer support. They always answer promptly and always have a solution.

Pros

This software makes it easy to track membership history, but the BEST thing about Zen Planner is their customer service. They're friendly, they answer fast and they ALWAYS know how to fix an issue.

Cons

Zen Planner is quite an advanced system, so it is easy to get lost. Luckily, the customer service is always there to save you (except for holidays and off-hours of course). The app sometimes crashes. It could use an update.

Review Source

Response from Daxko

July 28, 2021

Thanks so much for leaving your review, Logan! We appreciate the feedback and having you in the Zen Planner community.

CW

Cindy W.  
Finance and Office Administrator  
Recreational Facilities and Services  
Used the software for: 2+ years

### "\[SENSITIVE CONTENT\] at ZenPlanner is Top Notch"

August 1, 2022

4.0

Pros

The customer service is stellar. Everyone I've spoken to is smart, friendly and efficient. \[SENSITIVE CONTENT\] did our transition to GAINS payment processing and I couldn't have asked for more warm, knowledgeable and efficient support. Her follow-up with me has been outstanding.

Cons

It's not great for use with membership under 18; we do a lot of programming for children and need a way to have both parents as primary email contacts, need a way to communicate both with parents and with the 13-18 year old group. Grading (movement between programs and belt levels) is difficult.

Review Source

JR

Jen R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Zen Planner is the best gym software I have found."

August 22, 2024

5.0

We have had it for over 5 years now and have always been well supported.

Pros

Easy to use and questions are answered quickly and follow up is appreciated.

Cons

I struggle with retail, combining retail with other charges.

Review Source

RK

Ryan K.  
Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Ease "

October 14, 2022

5.0

Pros

How easy it is to use. Customer service is very accessible.

Cons

this is not applicable to me. There is nothing to dislike.

Review Source

MEC

Mary Ellen C.  
Director of Communications  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Solid Product for Crossfit Gyms"

October 29, 2019

5.0

I do not use it for my business, but have used it as an avid fitness enthusiast for over 2 years. It is nice when gyms all over the country use this software. I can have multiple gym memberships under 1 zenplanner account and switch between them.

Pros

I have used this program at 3 crossfit facilities and have enjoyed it for viewing WODs, signing up for classes, and storing workout information and PRs. I enjoy the leaderboard feature and the support you can give your gym mates.

Cons

I wish you could add features like workout videos for various exercises that are scheduled. I find some gyms do not utilize all of the features correctly, and that can make the app rather pointless. If you are not using this app to sign up for classes, log workouts, not using the leader board feature, you really aren't getting your money's worth.

Review Source

Response from Daxko

November 14, 2019

Thanks for the review, Mary Ellen! We've recently integrated our software with SugarWOD to improve our WOD experience even more!

KR

Kelly R.  
Studio Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Zen Planner is great - PaySimple is shit - They really need to find a new way to take payments. "

February 13, 2019

2.0

As I said, Great but at the end of the day I can't handle the ridiculously overpriced dishonour fees that EziDebit charges and I am afraid I am already looking for a new software system. I dread the change but unless Zen Planner ditches EziDebit/PaySimple - I just can't support them anymore. I think I will move to Glofox.

Pros

I love the easy to use back end and the app is something that my students absolutely love - it is so easy for them to book into classes. Plus it is great being able to do pay reports for my teachers through the back end.

Cons

I am a big fan of Zen Planner but I have to say the payment platform with who they partner with is absolutely terrible. EasyDebit/PaySimple really let's Zen Planner down with exorbitant fees, delayed processing (then they charge a big dishonour fee to my customers) and an archaic user interface. I really think it's time that Zen Planner ditched EasyDebit and switched to Stripe or another payment gateway with more reasonable fees, immediate processing and an easy to use app that makes for easy refund of customer money if needed. Also can't make the reports as specific as I would like - e.g. see income per month for a specific income category which is frustrating.

Review Source

JIC

Juan Ignacio C.  
GM  
Sports  
Used the software for: 2+ years

### "Best Customer Service I ever experienced"

July 26, 2019

5.0

I run all my programs, classes and appointments. I also use it to bill my customers and record all my expenses. It is a perfect solution for a gym of sport facility, we are a fencing club with over 100 active members.

Pros

It covers all my needs, but the best part of it is the Customer Service. They helped me for every step over the implementation and they have always been available over the 3 years I have used the SW to solve all my questions. It is not only about issues but also about functionality questions. They are super friendly and useful.

Cons

The SW is very good, sometimes I would have preferred a few things to be organized differently but it is not a good deal.

Reason for choosing Zen Planner

Better references from similar;ar business to mine.

Review Source

Response from Daxko

September 9, 2019

Thanks for the review, Juan! We'll be sure to pass along your kind words to our customer service team.

AA

Antwan A.  
Manager  
Sports  
Used the software for: 6-12 months

### "Fluidity and Success "

September 7, 2024

5.0

From start to finish my days are so easy and organized.

Pros

I love the fluidity of the system in general. Its so easy to lean and use. Thank you guys.

Cons

Although I love they system I tend to get pretty upset when the system crashes.

Review Source

SS

Sean S.  
Owner  
Commercial Real Estate  
Used the software for: 2+ years

### "Necessary, but not perfect"

May 7, 2021

4.0

I've used it for 5 years and it has been essential to my business. It will take you awhile to learn how to use it and you will get frustrated at the beginning. The best thing about ZenPlanner is their customer service. They are quick to respond to emails and give you very detailed instructions in their responses.

Pros

It does help you run your fitness business much more smoothly. I couldn't imagine running a gym without some type of software like this.

Cons

Very steep learning curve with all of the features - almost too many. I'm 5 years into using it and still learning new things I can do with it. It was very overwhelming when I started using it. The app is also pretty bad, although they do update it with new features.

Review Source

AD

Al D.  
Owner/Instructor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use, Easy to learn - Better than MindBody"

May 17, 2019

5.0

When I opened my studio I initially used MindBody. I was already accustomed to it when I taught at other studios, I only used it to check in students and process payments. When I purchased it for my studio I found it lacking in reporting and processing fees for credit cards payments were higher than others.

Pros

Simple to learn and easy to use. It has everything you need to manage a yoga studio. Multiple reporting options. Easy access for my students.

Cons

The only thing I would like is a lower price.

Reason for choosing Zen Planner

After my free trial I found it much simpler to use. I was able to create most any reports. It was at the time lower in price.

Review Source

Response from Daxko

May 20, 2019

Thanks for the feedback Al! Glad Zen Planner is working well for your studio.

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