# Zen Planner Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zen Planner the right Membership Management solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134351/Zen-Planner/reviews --- Zen Planner 4.3 (268) [View alternatives](https://www.capterra.com/p/134351/Zen-Planner/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zen Planner Ease of use 4.0 Customer Service 4.4 ## Pros and Cons in Reviews AS Amber S Business AdministratorBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: 1-2 years. “It is easy for users to schedule and it is also helpful to keep track of attendance from the business standpoint.“ March 16, 2026 AS Amber S Business AdministratorBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: 1-2 years. “I have noticed issues with Zen Planner in terms of bugs/lagging.“ March 16, 2026 SM Stephanie M C.O.O.Sports, 2 - 10 employeesUsed the software for: More than 2 years. “Their staff are super knowledgeable, patient and helpful when I call in with anything I need help with.“ February 4, 2026 KE Kieran E OwnerConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “Their support is virtually nonexistent, and after months of emails, we are still waiting for a resolution to ongoing billing issues. Despite following their cancellation process, we were still charged, and getting a refund has been impossible.“ March 6, 2025 DC Damien C OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Everything from set up to troubleshooting tech issues, the staff at Zen Planner have been there to support and guide us in our day to day operations.“ July 23, 2024 AB Avigayil B DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “For now, they try to get every penny they can put of their longtime customers who are fleeing the platform by charging multiple different fees when you try to close your account.“ January 16, 2025 SM Stephanie M C.O.O.Sports, 2 - 10 employeesUsed the software for: More than 2 years. “It’s super easy to get in touch with someone when I call in for support and so much more.“ February 4, 2026 CO Cody O Front Desk SupervisorSports, 11 - 50 employeesUsed the software for: 6-12 months. “Notes would not save, reporting system is very rudimentary, and not very straightforward with settings being scattered across multiple pages.“ November 14, 2024 ## Showing most helpful reviews Showing 1-25 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AL Alejandro L. Owner / Director of Sports Performance Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent product with futures that are practical, easy to use, and visually appealing" July 13, 2018 4.0 Endless , independence and function. Being a small business owner it allows me to run and automate many things such as financial reports, workouts, attendance. Reservation, automations of emails for customer retention , sales funnel , customer support, technically forward thingkong woth use of apps for iPad and iPhone to allow me to function on the run , away from the office, in the field, and manage coaches. Pros I love zenplanner. They started out with few features and no apps but they promised to improve regularly and they deliver. In the short 4 years I have been using they have incorporated a staff app for the iPhone, a users app to reserve, keep track of workouts , PRs, billing and much more. an app for the front desk to use as checking in, reserving, adding new clients at ease. On each of these products they improve and incorporated new needed features faster than any software I have ever used. Their customer service is truly second to none. Helping you not only in the set up stage but anytime you need help and they work to resolve your problem immediately. The software not only is packed full of great functions for financial, workout writing and publishing, emailing automation, reports of attendance, finances , and mass email intervention but it does it with a sleek appearance that is not only visually appealing but with an easy of use that it's simple and powerful. Cons Software is still growing and some features , not many anymore, can be improved. This is truly the worse thing I can think off as I have tried many many others do never been so satisfied and impressed with them delivering a great product and on a regular bases truly adding features to improve it without making it more complicated for the user. Review Source CB Champ B. Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Zen Planner the Winner" January 5, 2025 5.0 Ive been really enjoying my experience with the platform. I like the customer service. They are always very helpful and respond immediately. I really like the pricing. Its affordable and better than the competition. Pros I love the functiality of the platform. I also enjoy the reports for financial reasons. I like the automated portion as well. The emails, and automatic responses. Cons I would like a real app for trainers. One with exercises and videos of excersis that can show clients how to perform the designated weight training program that the trainer makes for them. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Affordability, and functionality. I feel Zen Planner was a better fit for my needs Review Source AS Amber S. Business Administrator Business Supplies and Equipment Used the software for: 1-2 years ### "Zen Planner Review" March 16, 2026 4.0 I have noticed issues with Zen Planner in terms of bugs/lagging. However, I do find that the software is very useful once you are used to it and has a lot to offer from a management perspective. Pros Zen Planner is a great tool for fitness studios/business to manage their companies and promote their services. It is easy for users to schedule and it is also helpful to keep track of attendance from the business standpoint. Cons I find that this tool took a little bit of getting used to, meaning it is not the most user friendly. For new members using Zen Planner, I would say they would probably like to see something a little more updated. Review Source Response from Daxko March 25, 2026 Hi Amber! Thank you for your thoughtful and balanced feedback! We're glad Zen Planner has been a valuable tool for managing your studio and tracking attendance. We hear you on the learning curve and the importance of a modern, intuitive experience for new members — that's something we're actively working to improve. We also appreciate the heads-up on the bugs and lagging issues; our team is continuously working to optimize performance. Your input helps us make Zen Planner better for everyone! JR Justin R. Owner Professional Training & Coaching Used the software for: I used a free trial ### "Trust me. Don’t use them. " August 27, 2025 1.0 P I started with in planner and took me about a month of their time to actually get signed up to get people to call me back to get people to explain things to me to set up meetings. You’d call to set up a meeting and then you couldn’t get a meeting for a week or two I was supposed to get two months free. I explained to them when I started. I was having surgeries and medical procedures, but needed to kinda get the ball rolling. They started me up on the initial day that I spoke to them. So in between my surgeries and trying to recover, and then a month of trying to get them to follow through and get back to me they used all my two months free and would not reset the time once I had actually gotten everything set up. I did not use one day of their services. I finally got set up and asked him to reset my time and they told me they couldn’t do that so by the time I finally got set up it was time to bill me. I got two months of nothing free and terrible customer service. Pros It’s another gym software company. Nothing special. They have the same service as anywhere else but with false claims and faulty business practices. Terrible customer service. Cons The terrible business practicess. False claims. Very difficult to get customer survice. Or get anyone to get back to you. Difficult software and hard to learn. Very unhelpful. Alternatives considered [Gymdesk](https://www.capterra.com/p/148663/Martial-Arts-on-Rails/) Reason for choosing Zen Planner I thought all the snazzy features would be worth it. Plus the promised two free months. Which I never got to use because it took me that long to get set up and running. Review Source Response from Daxko September 5, 2025 Hi Justin, I sincerely apologize for the poor onboarding experience and lack of responsiveness during your medical procedures. To make this right, we're offering you additional months of service at no charge. We hope this gives you the opportunity to see the value Zen Planner can provide for your business. Your customer success team manager (Drew) has already reached out and will serve as your dedicated point of contact. SM Stephanie M. C.O.O. Sports Used the software for: 2+ years ### "We love using ZenPlanner for our Company" February 4, 2026 5.0 My overall experience has always been 10/10. It’s a great platform for our company and their customer service is amazing. Also, we have been using zenplanner for a really long time and have been able to grow our customer base and revenue exponentially. Pros I like so many things about zenplanner! Their staff are super knowledgeable, patient and helpful when I call in with anything I need help with. Almost anything that we need to run our facility and help our customers, we can do through zenplanner. It’s super easy to get in touch with someone when I call in for support and so much more. Cons What I like least.. hmmm nothing really- if I had to pick something, maybe that they aren’t open on the weekends for me to call in if I needed help with something Review Source Response from Daxko February 9, 2026 Thank you so much for this wonderful review! We're thrilled to hear that our platform has been instrumental in helping you grow your customer base and revenue—that's exactly what we aim to achieve for our clients. Your kind words about our support team mean the world to us. We really appreciate your feedback about weekend support hours. This is valuable insight as we continue looking for ways to improve our service. Thank you for choosing ZenPlanner and for taking the time to share your 10/10 experience KE Kieran E. Owner Consumer Services Used the software for: 6-12 months ### "Zero Support & Ongoing Billing Issues" March 6, 2025 1.0 Our experience with Zen Planner has been nothing but frustrating. Their support is virtually nonexistent, and after months of emails, we are still waiting for a resolution to ongoing billing issues. Despite following their cancellation process, we were still charged, and getting a refund has been impossible. Our account access has already ended, yet Zen Planner continues to ignore our emails, providing no clarity or resolution. The platform is not as intuitive as advertised, and simple tasks like issuing refunds or managing memberships require excessive steps. If you want reliable customer support and transparent billing, avoid Zen Planner at all costs. The stress and lack of communication are not worth it. Pros Platform was generally ok to use. Would have been nice to have an app Cons Customer Service, failed to refund and their complete ignorance regarding our cancellation request Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Zen Planner Seemed like an easier set up and offered more support from the start Review Source Response from Daxko May 21, 2025 Hi Keiran, I'm sorry to hear you had a frustrating experience with Zen Planner. I appreciate your feedback regarding the usability issues, we're working on simplifying key tasks in managing memberships. Your refund request has been approved. Please keep an eye on your account. We appreciate your patience and wish you the best of luck! AB Avigayil B. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Avoid Zen Planner - Glitchy software and unethical business practices" January 16, 2025 1.0 Using Zen Planner became a highly negative experience as I was forced to face daily reminders of how ineffective it was. It cost me time, money, and lots of stress as a business owner. With the amount of negative reviews detailing similar experiences in recent years, I'm shocked they get any new customers at all. For now, they try to get every penny they can put of their longtime customers who are fleeing the platform by charging multiple different fees when you try to close your account. Pros I liked Zen Planner when we started using it to manage our martial arts school in 2018. It was relatively low barrier to set up and simple enough to use at that time. Cons Zen Planner constantly develops new bugs and glitches in the software. The system is slow, crashes often, and critical components (like online registration) are constantly breaking down. They have terrible customer service and unethical charges when you finally try to leave. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Zen Planner It seemed to be the leading option at the time (2018) Review Source AR Alec R. owner, chief instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Wanted to Like it more than I actually did" December 23, 2024 3.0 I was excited to use the program while touring and testing it, but the program performed just under expectations on some features, and mediocre on the rest. I'm sure there have been updates to some of the program since we used it but friends of mine continued on it until this year and always complained about its limitations, so maybe not updated enough (?). Pros Integrated a nice workout planner/calendar and timer for public display directly through the app. Good member profile management Cons We run both fitness and martial arts classes. We had to choose between the standard (martial arts) and the fitness-centered beta version but could not have both. This meant we could either have the cool features of the beta or rank management for the different martial arts programs Alternatives considered [RainMaker](https://www.capterra.com/p/130861/RainMaker/) Reason for choosing Zen Planner more user friendly interface, less clicks to complete transactions and enrollments, and offered a new workout planner feature Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) more affordable and more user-friendly, geared more for martial arts too Review Source DT Dan T. Owner Recreational Facilities and Services Used the software for: 2+ years ### "TFW Keene review of ZP" January 19, 2026 5.0 I've used ZP since 2010 and meets all my needs without overkill. The simplicity is what's most important. As a business owner, I don't want to have to learn a complicated system on top of everything else. Pros Ease of use, when I started using ZenPlanner in 2010, it had all the functions without all of the extra bulk of something like Mindbody. Cons Sometimes it's hard to find reports I want. When I'd look for a report sometimes the description of the report was what I was looking for but the content of the report wasn't. Review Source Response from Daxko February 9, 2026 Since 2010?! We're so glad that ZenPlanner's streamlined approach has been the right fit for your business all this time. Your loyalty means a lot to us. We completely understand your point about simplicity being key. As a business owner, you need tools that work for you, not systems that create more work. Your feedback about the reporting feature is really helpful. We hear you on the frustration when a report description doesn't quite match the actual content you're looking for. This is exactly the kind of insight that helps us improve. Thank you for taking the time to share your experience and for trusting ZenPlanner with your business for so many years. We're honored to continue supporting you! Madison H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Terrible Customer Service / Worst Features and Updates " September 23, 2024 1.0 Awful experience, please save your business and stay away from Zen Planner. Pros Nothing, they caused us incredible stress whilst using this platform. Cons Terrible customer service, no loyalty, charged after cancelling subscription, deceitful about updates, not functional. Review Source Response from Daxko November 13, 2024 We’re genuinely sorry to hear about your experience and the frustration this has caused. We never want anyone to feel let down by our service or updates, and it’s clear we missed the mark here. We understand how critical it is for our platform to support you smoothly and reliably, and we’re sorry for any stress caused, especially if there were issues with cancellation or communication around updates. Hearing this feedback is important to us, and we’re already looking at ways we can improve these areas for you and others. If there’s any additional detail you’re comfortable sharing about your experience, please feel free to reach out. We want to make sure we’re listening and working to do better. Thank you for being open with us about what didn’t work—your experience matters to us. VR Verified Reviewer Front Desk Supervisor Sports Used the software for: 6-12 months ### "Not bad, but not the greatest!" November 14, 2024 3.0 Overall, Zen Planner is not my favorite CRM, but it did was it was supposed to do well enough that I was able to do my job. All the bells and whistles are nice and do overall improve your product, but being able to work consistently without major errors is very promising! I am leaving the fitness industry so I doubt I will utilize Zen Planner ever again, but I hope they consider their customers feedback and make a good product! Pros Relatively easy to learn basics, and was relatively snappy. Cons Notes would not save, reporting system is very rudimentary, and not very straightforward with settings being scattered across multiple pages. Tasks are very bare bones and not very customizable, found that tracking them and keeping up with them became overwhelming due to the lack of separation between dates. Review Source BS Bryan S. Coach Health, Wellness and Fitness Used the software for: 2+ years ### "7 year user" August 26, 2024 5.0 I've been using it for over 7 years because I haven't had a need to find something "better". Pros The simplicity to have everything for my management in 1 place. Cons Occasional network problems. But, when there is a network problem it's usually resolved pretty quickly. Review Source Response from Daxko November 13, 2024 Thank you so much for sticking with us for 7 years! It means a lot to know that Zen Planner has been a reliable part of your management toolkit all this time. We’re glad the simplicity works for you, and we appreciate your patience with any network hiccups along the way. Your feedback is what helps us keep improving. Thanks again for sharing this! AA Antwan A. Manager Sports Used the software for: 6-12 months ### "Fluidity and Success " September 7, 2024 5.0 From start to finish my days are so easy and organized. Pros I love the fluidity of the system in general. Its so easy to lean and use. Thank you guys. Cons Although I love they system I tend to get pretty upset when the system crashes. Review Source mC matthew C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Zen planner " June 3, 2024 5.0 Pros Send Planner really easy to use and their customer service team is great Cons Its comparability with SugarWOD compared to push press Review Source VR Verified Reviewer Strength and Conditioning Coach Used the software for: 2+ years ### "Good for very simple gym businesses, bad for everything else." October 16, 2017 2.0 Pros ZP lets us schedule and bill clients in one place. It spits out reasonably useful accounting summaries and can handle some email automations. Cons This software is the worst part of my job. Do not be fooled by their slick sales staff: this cannot perform most of the functions advertised. It can, but only in a perfect world where you gym runs exactly as ZP imagines it. In this imaginary perfect world, you'd need a team of administrators working full-time to keep your database up-to-date and functioning. Our gym runs about 250 sessions per week. That's either classes or PT. They're all different. ZP's workout builder does not work for this. We were spending ~3 hours per day inputting workouts. It could not scale. So now we do not track workouts in the software. We see 100 leads per week and run free trials to get them into the gym. ZP's various 'prospect' systems cannot handle this. They are not manipulatable enough to handle the different types of trials we'd like to offer. Doing so, again, would take a team of administrators. We now use a separate sales software for everyone on trial. ZP goes down most days for 1-2 hours. 5-6 days per week. Just no software to run the gym. No attendance tracked, no bills processed, no member questions answered. ZP's calendar never works on the first try. Literally. When I click on a staff member's calender I wait 15sec for the software to reload the full gym calendar with no changes. Then I click the staff member a second time, wait another 15sec, and only then am I rewarded with his/her calendar. With 28 staff this is not working. Review Source Response from Daxko October 20, 2017 I¿m sorry to hear your experience with Zen Planner has been less than ideal. We'd like to offer help to ensure your database is set up efficiently and give you a direct point of contact for the issues you have brought to our attention. Please reach out to our retention expert, Nick Deprez at nick.deprez@zenplanner.com, to get set up as your review is anonymous and we are unable to reach you directly. In response to your note about down time: we diligently track the down time of our software and are currently at 99.87% availability. This would not be possible if we were down at the rate you described. I¿ve passed your feedback about our feature compatibility and sales to our Sales Team to review and ensure we maintain transparency and honesty in our sales process. SC Stephen C. Martial Arts Instructor Sports Used the software for: 2+ years ### "Go elsewhere" October 9, 2020 3.0 Pros At first the software fit most criteria's that our business needed. They had great integration to our existing merchant. Great membership customization, billing, customizable charts, and belt promotion system. Cons Software had a bland, early 2000's look to it UI. Very outdated. Our member's portal lacked tons a features and many of our members disliked having to go into their app to setup or alter anything. Signing up a new student or trial lesson through the tablet was a mess. It lacks customization and the overall UI would not work well with our tablets. We reverted back to having our student's sign up on paper and later be added manually to the system through an administrator. Completely eliminating our paperless needs. I can keep going on about their very weak waiver system, email templates, customer support and lack of any regular updates, however, the overall reason we had to let go of the software as a whole was that they no longer supported our existing merchant. At the start of it all they were fine with us keeping our existing merchant. They charged a small $20/monthly fee for "maintenance" which I guess we were fine with paying. However, after a year or so of using we received a noticed that they were completely removing the option of us keeping our existing merchant unless we wanted to pay more than double our existing overall monthly bill. Not only were we not satisfied with the software, we were being charged more than double to keep it. Overall we would not recommend this software. It seems as if the team behind it has lost heart for the program and isn't keeping up with the competition. Review Source HP Henry P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "New Report" October 20, 2022 4.0 Overall, fairly positive experience. Pros Great for keeping track of students, Billing and tracking ranking for all students, contact info for all prospects, email to all in database with different filters Cons Difficulty of getting proper fields to be in a report. Difficulty working with different age group migration (student moves to new group, conflicts and mistakes happen) Pricing is getting a bit high, gone up 50% in 2 years with no major improvements or features, and during covid, limited and slow response time for customer service, but....higher prices... Reason for choosing Zen Planner Pricing and general functionality that covered what I needed. (Billing and tracking ranking for all students, contact info for all prospects, email to all in database with different filters, etc) Review Source JW Justin W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "8+ year user" July 15, 2022 5.0 Excellent. Pros The service. I don't call in often but if I need help it's always there. Cons Changing password info every 3 months is my biggest gripe. Alternatives considered [Wodify](https://www.capterra.com/p/159663/Wodify/) Reason for choosing Zen Planner Better overall usability. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It was a much better fit and lower cost. Review Source AL Alejandro L. Owner / Director of Sports Performance Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome and they continue to work to add new and wanted fuctionality " May 11, 2017 4.0 One stop shop for managing my business. Automation. And the ability to do a lot with little or no staff. Pros Easy to use, easy to manage. It has a great modern look and they don't try to bundle everything in one app. They have different apps for sing in, staff use, and member. I love the reports, and the face check in. Easy to find athletes by their face. Great for when you have new staff. It truly is a great bundle for workout tracking, integration with current website, and integration with marketing emails. All things other companies charge extra for. I would and have recommended this software to other gym and martial art owners. Cons The apps are great for managing but missing some fuctionality such as being able to schedule privates on the app. They where missing staff clicks in, retail sales but they have recently added those. Hard to find much I dislike and what I do they don't seem to be standing still, adding new function all the time. Review Source MEC Mary Ellen C. Director of Communications Non-Profit Organization Management Used the software for: 2+ years ### "Solid Product for Crossfit Gyms" October 29, 2019 5.0 I do not use it for my business, but have used it as an avid fitness enthusiast for over 2 years. It is nice when gyms all over the country use this software. I can have multiple gym memberships under 1 zenplanner account and switch between them. Pros I have used this program at 3 crossfit facilities and have enjoyed it for viewing WODs, signing up for classes, and storing workout information and PRs. I enjoy the leaderboard feature and the support you can give your gym mates. Cons I wish you could add features like workout videos for various exercises that are scheduled. I find some gyms do not utilize all of the features correctly, and that can make the app rather pointless. If you are not using this app to sign up for classes, log workouts, not using the leader board feature, you really aren't getting your money's worth. Review Source Response from Daxko November 14, 2019 Thanks for the review, Mary Ellen! We've recently integrated our software with SugarWOD to improve our WOD experience even more! KR Kelly R. Studio Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Zen Planner is great - PaySimple is shit - They really need to find a new way to take payments. " February 13, 2019 2.0 As I said, Great but at the end of the day I can't handle the ridiculously overpriced dishonour fees that EziDebit charges and I am afraid I am already looking for a new software system. I dread the change but unless Zen Planner ditches EziDebit/PaySimple - I just can't support them anymore. I think I will move to Glofox. Pros I love the easy to use back end and the app is something that my students absolutely love - it is so easy for them to book into classes. Plus it is great being able to do pay reports for my teachers through the back end. Cons I am a big fan of Zen Planner but I have to say the payment platform with who they partner with is absolutely terrible. EasyDebit/PaySimple really let's Zen Planner down with exorbitant fees, delayed processing (then they charge a big dishonour fee to my customers) and an archaic user interface. I really think it's time that Zen Planner ditched EasyDebit and switched to Stripe or another payment gateway with more reasonable fees, immediate processing and an easy to use app that makes for easy refund of customer money if needed. Also can't make the reports as specific as I would like - e.g. see income per month for a specific income category which is frustrating. Review Source JIC Juan Ignacio C. GM Sports Used the software for: 2+ years ### "Best Customer Service I ever experienced" July 26, 2019 5.0 I run all my programs, classes and appointments. I also use it to bill my customers and record all my expenses. It is a perfect solution for a gym of sport facility, we are a fencing club with over 100 active members. Pros It covers all my needs, but the best part of it is the Customer Service. They helped me for every step over the implementation and they have always been available over the 3 years I have used the SW to solve all my questions. It is not only about issues but also about functionality questions. They are super friendly and useful. Cons The SW is very good, sometimes I would have preferred a few things to be organized differently but it is not a good deal. Reason for choosing Zen Planner Better references from similar;ar business to mine. Review Source Response from Daxko September 9, 2019 Thanks for the review, Juan! We'll be sure to pass along your kind words to our customer service team. DF Dennis F. Owner/Master Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "The best customer service crew on the planet!" April 4, 2019 5.0 Every (and I mean EVERY) time I contact customer support, I am astounded at not only the response speed, but in the quality and thoroughness of the help I get. Their support techs are incredibly helpful and friendly. I am always blown away at the level of service and support I get from them. Pros I like that it is very easy to set up and use. From the daily dashboard to the automated messages and prospect funnel, the system is set up to save time (and $$). The website integration is also very easy and I have yet to discover the limits of their robust reporting system. Cons That there is so much available that I probably only use a small percentage of its functionality. Review Source Response from Daxko May 7, 2019 Thank you Dennis! We're happy to hear you're loving our customer advocate team. We think they're pretty great, too :) KP Keesey P. Member Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Experience!" December 4, 2019 4.0 I absolutely love Zen Planner Help Desk. They are the most patient and helpful people EVER. Never have I called and hung up without a solution to my issue. I wish I could have them for my daily life! Pros It's simplicity. It's not overly complicated and buttons are easy to find. Cons Reports and the filters within it can be confusing; sometimes I'm not sure what terminology or keyword I need to use to produce a report I need - or if I'm supposed to use a whole number in a text box or spell it out... Reason for choosing Zen Planner We were already proficient and familiar with Zen Planner and it worked for our business. Review Source Response from Daxko December 10, 2019 Thank you for the kind words, Keesey! I'll pass along your review to our support team! John M. Owner/Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Automizes your entire business" June 2, 2017 5.0 More time to work on my business instead of in it. Pros Price point, functionality (never had any down time in 5+ years), great customer support, options to customize the reports and functionalities specifically for how I choose to operate my business. Review Source Similar Products Featured ## Related categories [Club Management](https://www.capterra.com/club-management-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Fitness](https://www.capterra.com/fitness-software/)