---
title: "Zen Planner Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Zen Planner the right Membership Management solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/134351/Zen-Planner/reviews/"
page_type: "reviews"
language: "en"
---

Zen Planner

4.3 (270)

[View alternatives](https://www.capterra.com/p/134351/Zen-Planner/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated July 21st, 2026

# Reviews of Zen Planner

Ease of use

4.1

Customer Service

4.4

## Pros and Cons in Reviews

JG

Jeff G

PresidentEducation Management, 2 - 10 employeesUsed the software for: More than 2 years.

“Zenplanner has helped me organize our membership programs, pro shop and attendance for our students.“

May 1, 2026

TW

Tristin W

Head Personal TrainerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“I don not like that the new dashboard does not update immediately like the old dashboard.“

June 15, 2026

AS

Amber S

Business AdministratorBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: 1-2 years.

“It is easy for users to schedule and it is also helpful to keep track of attendance from the business standpoint.“

March 16, 2026

AS

Amber S

Business AdministratorBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: 1-2 years.

“I have noticed issues with Zen Planner in terms of bugs/lagging.“

March 16, 2026

TW

Tristin W

Head Personal TrainerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“Zen planner is super user friendly and their customer support is amazing.“

June 15, 2026

KE

Kieran E

OwnerConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months.

“Their support is virtually nonexistent, and after months of emails, we are still waiting for a resolution to ongoing billing issues. Despite following their cancellation process, we were still charged, and getting a refund has been impossible.“

March 6, 2025

SM

Stephanie M

C.O.O.Sports, 2 - 10 employeesUsed the software for: More than 2 years.

“Their staff are super knowledgeable, patient and helpful when I call in with anything I need help with.“

February 4, 2026

AB

Avigayil B

DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“For now, they try to get every penny they can put of their longtime customers who are fleeing the platform by charging multiple different fees when you try to close your account.“

January 16, 2025

## Showing most helpful reviews

Showing 1-25 of 270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AL

Alejandro L.  
Owner / Director of Sports Performance  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent product with futures that are practical, easy to use, and visually appealing"

July 13, 2018

4.0

Endless , independence and function. Being a small business owner it allows me to run and automate many things such as financial reports, workouts, attendance. Reservation, automations of emails for customer retention , sales funnel , customer support, technically forward thingkong woth use of apps for iPad and iPhone to allow me to function on the run , away from the office, in the field, and manage coaches.

Pros

I love zenplanner. They started out with few features and no apps but they promised to improve regularly and they deliver. In the short 4 years I have been using they have incorporated a staff app for the iPhone, a users app to reserve, keep track of workouts , PRs, billing and much more. an app for the front desk to use as checking in, reserving, adding new clients at ease. On each of these products they improve and incorporated new needed features faster than any software I have ever used. Their customer service is truly second to none. Helping you not only in the set up stage but anytime you need help and they work to resolve your problem immediately. The software not only is packed full of great functions for financial, workout writing and publishing, emailing automation, reports of attendance, finances , and mass email intervention but it does it with a sleek appearance that is not only visually appealing but with an easy of use that it's simple and powerful.

Cons

Software is still growing and some features , not many anymore, can be improved. This is truly the worse thing I can think off as I have tried many many others do never been so satisfied and impressed with them delivering a great product and on a regular bases truly adding features to improve it without making it more complicated for the user.

Review Source

CB

Champ B.  
Trainer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Zen Planner the Winner"

January 5, 2025

5.0

Ive been really enjoying my experience with the platform. I like the customer service. They are always very helpful and respond immediately. I really like the pricing. Its affordable and better than the competition.

Pros

I love the functiality of the platform. I also enjoy the reports for financial reasons. I like the automated portion as well. The emails, and automatic responses.

Cons

I would like a real app for trainers. One with exercises and videos of excersis that can show clients how to perform the designated weight training program that the trainer makes for them.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Affordability, and functionality. I feel Zen Planner was a better fit for my needs

Review Source

TW

Tristin W.  
Head Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "HIIT Review"

June 15, 2026

5.0

Love Zen Planner. We moved over to another software a few years back and we were back with Zen in a year. love it

Pros

Zen planner is super user friendly and their customer support is amazing. The value for the money is worth it and we are happy with Zen.

Cons

I don not like that the new dashboard does not update immediately like the old dashboard. For those of us who want to see the new number there, it is frustrating.

Review Source

JR

Justin R.  
Owner  
Professional Training & Coaching  
Used the software for: I used a free trial

### "Trust me. Don’t use them. "

August 27, 2025

1.0

P I started with in planner and took me about a month of their time to actually get signed up to get people to call me back to get people to explain things to me to set up meetings. You’d call to set up a meeting and then you couldn’t get a meeting for a week or two I was supposed to get two months free. I explained to them when I started. I was having surgeries and medical procedures, but needed to kinda get the ball rolling. They started me up on the initial day that I spoke to them. So in between my surgeries and trying to recover, and then a month of trying to get them to follow through and get back to me they used all my two months free and would not reset the time once I had actually gotten everything set up. I did not use one day of their services. I finally got set up and asked him to reset my time and they told me they couldn’t do that so by the time I finally got set up it was time to bill me. I got two months of nothing free and terrible customer service.

Pros

It’s another gym software company. Nothing special. They have the same service as anywhere else but with false claims and faulty business practices. Terrible customer service.

Cons

The terrible business practicess. False claims. Very difficult to get customer survice. Or get anyone to get back to you. Difficult software and hard to learn. Very unhelpful.

Alternatives considered

[Gymdesk](https://www.capterra.com/p/148663/Martial-Arts-on-Rails/)

Reason for choosing Zen Planner

I thought all the snazzy features would be worth it. Plus the promised two free months. Which I never got to use because it took me that long to get set up and running.

Review Source

Response from Daxko

September 5, 2025

Hi Justin, I sincerely apologize for the poor onboarding experience and lack of responsiveness during your medical procedures. To make this right, we're offering you additional months of service at no charge. We hope this gives you the opportunity to see the value Zen Planner can provide for your business. Your customer success team manager (Drew) has already reached out and will serve as your dedicated point of contact.

JG

Jeff G.  
President  
Education Management  
Used the software for: 2+ years

### "commitment to an excellent software to managed your Martial arts business "

May 1, 2026

5.0

I am extremely happy with their customer service. They are Always there to support our team with issues.

Pros

I have been with Zenplanner for more than 10 years. Zenplanner has helped me organize our membership programs, pro shop and attendance for our students. We use their high-level management software to help us managed our leads and send weekly emails to our current and alumni's. I highly recommend Zenplanner. Jeff Gordon Infinite Brazilian Jiu Jitsu, Gaithersburg, MD

Cons

lately there has been a lag with the software. this maybe an internet issue. We need to really use all the tools that will help our business. This our issue.

Review Source

KE

Kieran E.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Zero Support & Ongoing Billing Issues"

March 6, 2025

1.0

Our experience with Zen Planner has been nothing but frustrating. Their support is virtually nonexistent, and after months of emails, we are still waiting for a resolution to ongoing billing issues. Despite following their cancellation process, we were still charged, and getting a refund has been impossible. Our account access has already ended, yet Zen Planner continues to ignore our emails, providing no clarity or resolution. The platform is not as intuitive as advertised, and simple tasks like issuing refunds or managing memberships require excessive steps. If you want reliable customer support and transparent billing, avoid Zen Planner at all costs. The stress and lack of communication are not worth it.

Pros

Platform was generally ok to use. Would have been nice to have an app

Cons

Customer Service, failed to refund and their complete ignorance regarding our cancellation request

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Zen Planner

Seemed like an easier set up and offered more support from the start

Review Source

Response from Daxko

May 21, 2025

Hi Keiran, I'm sorry to hear you had a frustrating experience with Zen Planner. I appreciate your feedback regarding the usability issues, we're working on simplifying key tasks in managing memberships. Your refund request has been approved. Please keep an eye on your account. We appreciate your patience and wish you the best of luck!

AB

Avigayil B.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Avoid Zen Planner - Glitchy software and unethical business practices"

January 16, 2025

1.0

Using Zen Planner became a highly negative experience as I was forced to face daily reminders of how ineffective it was. It cost me time, money, and lots of stress as a business owner. With the amount of negative reviews detailing similar experiences in recent years, I'm shocked they get any new customers at all. For now, they try to get every penny they can put of their longtime customers who are fleeing the platform by charging multiple different fees when you try to close your account.

Pros

I liked Zen Planner when we started using it to manage our martial arts school in 2018. It was relatively low barrier to set up and simple enough to use at that time.

Cons

Zen Planner constantly develops new bugs and glitches in the software. The system is slow, crashes often, and critical components (like online registration) are constantly breaking down. They have terrible customer service and unethical charges when you finally try to leave.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Zen Planner

It seemed to be the leading option at the time (2018)

Review Source

AR

Alec R.  
owner, chief instructor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Wanted to Like it more than I actually did"

December 23, 2024

3.0

I was excited to use the program while touring and testing it, but the program performed just under expectations on some features, and mediocre on the rest. I'm sure there have been updates to some of the program since we used it but friends of mine continued on it until this year and always complained about its limitations, so maybe not updated enough (?).

Pros

Integrated a nice workout planner/calendar and timer for public display directly through the app. Good member profile management

Cons

We run both fitness and martial arts classes. We had to choose between the standard (martial arts) and the fitness-centered beta version but could not have both. This meant we could either have the cool features of the beta or rank management for the different martial arts programs

Alternatives considered

[RainMaker](https://www.capterra.com/p/130861/RainMaker/)

Reason for choosing Zen Planner

more user friendly interface, less clicks to complete transactions and enrollments, and offered a new workout planner feature

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

more affordable and more user-friendly, geared more for martial arts too

Review Source

SM

Stephanie M.  
C.O.O.  
Sports  
Used the software for: 2+ years

### "We love using ZenPlanner for our Company"

February 4, 2026

5.0

My overall experience has always been 10/10. It’s a great platform for our company and their customer service is amazing. Also, we have been using zenplanner for a really long time and have been able to grow our customer base and revenue exponentially.

Pros

I like so many things about zenplanner! Their staff are super knowledgeable, patient and helpful when I call in with anything I need help with. Almost anything that we need to run our facility and help our customers, we can do through zenplanner. It’s super easy to get in touch with someone when I call in for support and so much more.

Cons

What I like least.. hmmm nothing really- if I had to pick something, maybe that they aren’t open on the weekends for me to call in if I needed help with something

Review Source

Response from Daxko

February 9, 2026

Thank you so much for this wonderful review! We're thrilled to hear that our platform has been instrumental in helping you grow your customer base and revenue—that's exactly what we aim to achieve for our clients. Your kind words about our support team mean the world to us. We really appreciate your feedback about weekend support hours. This is valuable insight as we continue looking for ways to improve our service. Thank you for choosing ZenPlanner and for taking the time to share your 10/10 experience

Madison H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Terrible Customer Service / Worst Features and Updates "

September 23, 2024

1.0

Awful experience, please save your business and stay away from Zen Planner.

Pros

Nothing, they caused us incredible stress whilst using this platform.

Cons

Terrible customer service, no loyalty, charged after cancelling subscription, deceitful about updates, not functional.

Review Source

Response from Daxko

November 13, 2024

We’re genuinely sorry to hear about your experience and the frustration this has caused. We never want anyone to feel let down by our service or updates, and it’s clear we missed the mark here. We understand how critical it is for our platform to support you smoothly and reliably, and we’re sorry for any stress caused, especially if there were issues with cancellation or communication around updates. Hearing this feedback is important to us, and we’re already looking at ways we can improve these areas for you and others. If there’s any additional detail you’re comfortable sharing about your experience, please feel free to reach out. We want to make sure we’re listening and working to do better. Thank you for being open with us about what didn’t work—your experience matters to us.

RH

Robert H.  
President, Senior Instructor, Board member  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Zen Planner Review"

November 18, 2024

4.0

We've used it for almost ten years now and it has been very helpful for tracking membership data. It's not very intuitive and training new volunteers how to use it takes a while, but its working for what we need it to do.

Pros

We can document the important most data from our membership.

Cons

It is not very flexible and report writing is very clumsy. There is a very bad bug with testing records that overwrites previous data with blanks if you not careful. This has lead to numerous problems and repeat data entry.

Review Source

VR

Verified Reviewer  
Front Desk Supervisor  
Sports  
Used the software for: 6-12 months

### "Not bad, but not the greatest!"

November 14, 2024

3.0

Overall, Zen Planner is not my favorite CRM, but it did was it was supposed to do well enough that I was able to do my job. All the bells and whistles are nice and do overall improve your product, but being able to work consistently without major errors is very promising! I am leaving the fitness industry so I doubt I will utilize Zen Planner ever again, but I hope they consider their customers feedback and make a good product!

Pros

Relatively easy to learn basics, and was relatively snappy.

Cons

Notes would not save, reporting system is very rudimentary, and not very straightforward with settings being scattered across multiple pages. Tasks are very bare bones and not very customizable, found that tracking them and keeping up with them became overwhelming due to the lack of separation between dates.

Review Source

BS

Bryan S.  
Coach  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "7 year user"

August 26, 2024

5.0

I've been using it for over 7 years because I haven't had a need to find something "better".

Pros

The simplicity to have everything for my management in 1 place.

Cons

Occasional network problems. But, when there is a network problem it's usually resolved pretty quickly.

Review Source

Response from Daxko

November 13, 2024

Thank you so much for sticking with us for 7 years! It means a lot to know that Zen Planner has been a reliable part of your management toolkit all this time. We’re glad the simplicity works for you, and we appreciate your patience with any network hiccups along the way. Your feedback is what helps us keep improving. Thanks again for sharing this!

BG

Beth G.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good Overall Studio Management Software "

July 10, 2019

4.0

The migration process was rocky. About 30% of the database has inaccuracies. They need to improve and automate this process. Tech support is excellent. Customer support was slow to resolve a billing issue I had. They refused to speak to me on the phone and did not return emails. But everything finally got straightened out with persistence on my part, and an effort to make up for the issue on their part. Overall, customer support is generally very good. The software works well, is not buggy. Overall, I really like the software except for the way purchasing works.

Pros

Reporting is excellent, the best I've seen. I like the fact you can create your own reports. After learning how to use the system we have been able to create any reports we need. That is definitely not the case for Mindbody or Wellness Living. The Kiosk application is nice to have and our clients like it, but needs some improvement. The Front Desk and Kiosk Applications are easy to learn which is helpful as we have 10 teachers at the center.

Cons

The POS system does not work like all other online systems (choose what you want, put in user info, payment info then press complete or check out and credit card is charged), and works differently in their different interfaces. The Front Desk software does not allow for discounts (that is being addresses in a future release). The Dashboard processes the sale, then you have to process the payment separately in a different step. In the beginning we lost sales because our staff was confused. Many of my teachers are still unsure whether a sale goes through or not. When the Front Desk application can accept accept discounts and credit card swipes it will greatly improve the POS process. The client kiosk does not include a form for entering info for new clients and signing a waiver. For some strange reason that is on the staff side of the application. We keep it on the staff application but it means after a client signs the waiver they could get to a screen that offers a free class, which we do not actually offer. I have a hard time understanding why that is baked into their software, it is not considered a best practice. We have found work arounds for these issues but would like to see an updated and more robust kiosk application. The automated emails are very good and it integrates with Mail Chimp. You can also implement a retention process with tasks assigned to different people.

Reason for choosing Zen Planner

Overall Zen Planner had all the functionality we were looking for. Also, another TriYoga studio in PA was using it and recommended it.

Review Source

Response from Daxko

July 24, 2019

Thanks for the feedback, Beth!

JB

Jill B.  
Exec Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Not quite live - but almost!"

October 19, 2022

4.0

Your onboarding process has been very good. \[SENSITIVE CONTENT\] is AMAZING!!!! I just can't say enough good things about her. The cost of credit cards and fees keeps me up at night. We are a non-profit center and the fees are high. I would love for everyone to just use cash or check - but that's impossible.

Pros

Reporting. It's easy. The front page overview of each member. I can quickly see the data I need. Love the alerts, notes and tasks. Very useful. Love the ability to email a template to a set of members with a click of the button. The configuration of the software is good. The help files are pretty good. I have found a few broken links - and some explanations seem to be a bit outdated. Love the dashboard. Love the ability to click in and get the relevant supporting data.

Cons

I wish "students" was changed to "members". It confused the hec out of our staff (who are 98% volunteers). I would like to see the support tickets be answered with the original support request data. There is no place for me to see what ticket number was written for - so if the email thread contained the original text - it would be easier. The new "Z" in the bottom right hand corner is always in my way. I have to make an effort to not touch it. When you have a LOT of members (>350) it's a pain to always click people or students - and do show all. I'm panicked about using keytags for this many members- but we need to track all usage of our fitness center and classes.

Reason for choosing Zen Planner

It looked like it had the features we needed. Initial conversations were good. I felt as though we would get good support.

Review Source

SC

Stephen C.  
Martial Arts Instructor  
Sports  
Used the software for: 2+ years

### "Go elsewhere"

October 9, 2020

3.0

Pros

At first the software fit most criteria's that our business needed. They had great integration to our existing merchant. Great membership customization, billing, customizable charts, and belt promotion system.

Cons

Software had a bland, early 2000's look to it UI. Very outdated. Our member's portal lacked tons a features and many of our members disliked having to go into their app to setup or alter anything. Signing up a new student or trial lesson through the tablet was a mess. It lacks customization and the overall UI would not work well with our tablets. We reverted back to having our student's sign up on paper and later be added manually to the system through an administrator. Completely eliminating our paperless needs. I can keep going on about their very weak waiver system, email templates, customer support and lack of any regular updates, however, the overall reason we had to let go of the software as a whole was that they no longer supported our existing merchant. At the start of it all they were fine with us keeping our existing merchant. They charged a small $20/monthly fee for "maintenance" which I guess we were fine with paying. However, after a year or so of using we received a noticed that they were completely removing the option of us keeping our existing merchant unless we wanted to pay more than double our existing overall monthly bill. Not only were we not satisfied with the software, we were being charged more than double to keep it. Overall we would not recommend this software. It seems as if the team behind it has lost heart for the program and isn't keeping up with the competition.

Review Source

HP

Henry P.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "New Report"

October 20, 2022

4.0

Overall, fairly positive experience.

Pros

Great for keeping track of students, Billing and tracking ranking for all students, contact info for all prospects, email to all in database with different filters

Cons

Difficulty of getting proper fields to be in a report. Difficulty working with different age group migration (student moves to new group, conflicts and mistakes happen) Pricing is getting a bit high, gone up 50% in 2 years with no major improvements or features, and during covid, limited and slow response time for customer service, but....higher prices...

Reason for choosing Zen Planner

Pricing and general functionality that covered what I needed. (Billing and tracking ranking for all students, contact info for all prospects, email to all in database with different filters, etc)

Review Source

JW

Justin W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "8+ year user"

July 15, 2022

5.0

Excellent.

Pros

The service. I don't call in often but if I need help it's always there.

Cons

Changing password info every 3 months is my biggest gripe.

Alternatives considered

[Wodify](https://www.capterra.com/p/159663/Wodify/)

Reason for choosing Zen Planner

Better overall usability.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

It was a much better fit and lower cost.

Review Source

AL

Alejandro L.  
Owner / Director of Sports Performance  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Awesome and they continue to work to add new and wanted fuctionality "

May 11, 2017

4.0

One stop shop for managing my business. Automation. And the ability to do a lot with little or no staff.

Pros

Easy to use, easy to manage. It has a great modern look and they don't try to bundle everything in one app. They have different apps for sing in, staff use, and member. I love the reports, and the face check in. Easy to find athletes by their face. Great for when you have new staff. It truly is a great bundle for workout tracking, integration with current website, and integration with marketing emails. All things other companies charge extra for. I would and have recommended this software to other gym and martial art owners.

Cons

The apps are great for managing but missing some fuctionality such as being able to schedule privates on the app. They where missing staff clicks in, retail sales but they have recently added those. Hard to find much I dislike and what I do they don't seem to be standing still, adding new function all the time.

Review Source

DO

Daniel O.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Bad service "

August 18, 2021

3.0

After using their product for a couple of years and when covid forced our company to shutdown, they kept charging our business our monthly rate. After calling them to see if they would be kind enough to refund our payments they wouldn’t oblige nor would they freeze our account so I had to cancel our membership which was a big headache. I had to write a cancellation notice as well as call the different financial companies that had led our credit card transactions, etc. It’s u fortunate that after being a loyal client as well as referring a few of my colleagues to their business they would be compassionate enough to help our their clients with a small gesture.

Pros

Data entry, membership retention, payment plan

Cons

Couldn’t refund client right away after credit card payment mistake. Had to call a different company that dealt with the credit card transaction.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Review Source

VR

Verified Reviewer  
Osteopathic Personal Trainer and Therapist  
  
Used the software for: 2+ years

### "Frustrating, super buggy, unfulfilled potential with good customer service"

April 12, 2018

2.0

Pros

The customer service reps are very nice and helpful. Unfortunately you will get to know them on a first name basis.

Cons

This is the buggiest software I have ever used. There is always something going on making what you can potentially do a hassle. It actually increases what you have to do relative to not being able to use the functionality and having to constantly call in to customer support. Not to mention having to put out fires with your members when the bugginess effects them.

Review Source

CD

Colin D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Solid software, great support."

April 7, 2019

5.0

Zen Planner takes care of our membership tracking, payments, scheduling. It can be a powerful tool if you know how to use it.

Pros

We've used Zen Planner in our gym for six years, and it's been pretty uneventful overall - which is what you want with such software. It does its job with a minimum of drama. Any issues we've had have been dealt with in a timely fashion. We do not use the workout programming feature (we went with SugarWOD for that), so I can't comment on that particular feature.

Cons

Zen Planner is good about making constant improvements, but there have been some things over the years that are a bit clunky and not necessarily intuitive to use. It's likely a function of building incremental improvements into existing software rather than starting with a clean slate.

Review Source

Response from Daxko

April 9, 2019

Thanks for the feedback, Colin!

mC

matthew C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Zen planner "

June 3, 2024

5.0

Pros

Send Planner really easy to use and their customer service team is great

Cons

Its comparability with SugarWOD compared to push press

Review Source

SS

Sean S.  
Owner  
Commercial Real Estate  
Used the software for: 2+ years

### "Necessary, but not perfect"

May 7, 2021

4.0

I've used it for 5 years and it has been essential to my business. It will take you awhile to learn how to use it and you will get frustrated at the beginning. The best thing about ZenPlanner is their customer service. They are quick to respond to emails and give you very detailed instructions in their responses.

Pros

It does help you run your fitness business much more smoothly. I couldn't imagine running a gym without some type of software like this.

Cons

Very steep learning curve with all of the features - almost too many. I'm 5 years into using it and still learning new things I can do with it. It was very overwhelming when I started using it. The app is also pretty bad, although they do update it with new features.

Review Source

AD

Al D.  
Owner/Instructor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use, Easy to learn - Better than MindBody"

May 17, 2019

5.0

When I opened my studio I initially used MindBody. I was already accustomed to it when I taught at other studios, I only used it to check in students and process payments. When I purchased it for my studio I found it lacking in reporting and processing fees for credit cards payments were higher than others.

Pros

Simple to learn and easy to use. It has everything you need to manage a yoga studio. Multiple reporting options. Easy access for my students.

Cons

The only thing I would like is a lower price.

Reason for choosing Zen Planner

After my free trial I found it much simpler to use. I was able to create most any reports. It was at the time lower in price.

Review Source

Response from Daxko

May 20, 2019

Thanks for the feedback Al! Glad Zen Planner is working well for your studio.

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