---
title: "Zen Planner Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Zen Planner the right Membership Management solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/134351/Zen-Planner/reviews/"
page_type: "reviews"
language: "en"
---

Zen Planner

4.3 (270)

[View alternatives](https://www.capterra.com/p/134351/Zen-Planner/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 26th, 2026

# Reviews of Zen Planner

Ease of use

4.1

Customer Service

4.4

## Pros and Cons in Reviews

JG

Jeff G

PresidentEducation Management, 2 - 10 employeesUsed the software for: More than 2 years.

“Zenplanner has helped me organize our membership programs, pro shop and attendance for our students.“

May 1, 2026

TW

Tristin W

Head Personal TrainerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“I don not like that the new dashboard does not update immediately like the old dashboard.“

June 15, 2026

AS

Amber S

Business AdministratorBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: 1-2 years.

“It is easy for users to schedule and it is also helpful to keep track of attendance from the business standpoint.“

March 16, 2026

AS

Amber S

Business AdministratorBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: 1-2 years.

“I have noticed issues with Zen Planner in terms of bugs/lagging.“

March 16, 2026

TW

Tristin W

Head Personal TrainerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“Zen planner is super user friendly and their customer support is amazing.“

June 15, 2026

KE

Kieran E

OwnerConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months.

“Their support is virtually nonexistent, and after months of emails, we are still waiting for a resolution to ongoing billing issues. Despite following their cancellation process, we were still charged, and getting a refund has been impossible.“

March 6, 2025

SM

Stephanie M

C.O.O.Sports, 2 - 10 employeesUsed the software for: More than 2 years.

“Their staff are super knowledgeable, patient and helpful when I call in with anything I need help with.“

February 4, 2026

AB

Avigayil B

DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“For now, they try to get every penny they can put of their longtime customers who are fleeing the platform by charging multiple different fees when you try to close your account.“

January 16, 2025

## Showing most helpful reviews

Showing 1-25 of 270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Alejandro L.  
Owner  
  
Used the software for: 2+ years

### "Excellent product with futures that are practical, easy to use, and visually appealing"

July 13, 2018

4.0

Endless , independence and function. Being a small business owner it allows me to run and automate many things such as financial reports, workouts, attendance. Reservation, automations of emails for customer retention , sales funnel , customer support, technically forward thingkong woth use of apps for iPad and iPhone to allow me to function on the run , away from the office, in the field, and manage coaches.

Pros

I love zenplanner. They started out with few features and no apps but they promised to improve regularly and they deliver. In the short 4 years I have been using they have incorporated a staff app for the iPhone, a users app to reserve, keep track of workouts , PRs, billing and much more. an app for the front desk to use as checking in, reserving, adding new clients at ease. On each of these products they improve and incorporated new needed features faster than any software I have ever used. Their customer service is truly second to none. Helping you not only in the set up stage but anytime you need help and they work to resolve your problem immediately. The software not only is packed full of great functions for financial, workout writing and publishing, emailing automation, reports of attendance, finances , and mass email intervention but it does it with a sleek appearance that is not only visually appealing but with an easy of use that it's simple and powerful.

Cons

Software is still growing and some features , not many anymore, can be improved. This is truly the worse thing I can think off as I have tried many many others do never been so satisfied and impressed with them delivering a great product and on a regular bases truly adding features to improve it without making it more complicated for the user.

Review Source

CB

Champ B.  
Trainer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Zen Planner the Winner"

January 5, 2025

5.0

Ive been really enjoying my experience with the platform. I like the customer service. They are always very helpful and respond immediately. I really like the pricing. Its affordable and better than the competition.

Pros

I love the functiality of the platform. I also enjoy the reports for financial reasons. I like the automated portion as well. The emails, and automatic responses.

Cons

I would like a real app for trainers. One with exercises and videos of excersis that can show clients how to perform the designated weight training program that the trainer makes for them.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Affordability, and functionality. I feel Zen Planner was a better fit for my needs

Review Source

JR

Justin R.  
Owner  
Professional Training & Coaching  
Used the software for: I used a free trial

### "Trust me. Don’t use them. "

August 27, 2025

1.0

P I started with in planner and took me about a month of their time to actually get signed up to get people to call me back to get people to explain things to me to set up meetings. You’d call to set up a meeting and then you couldn’t get a meeting for a week or two I was supposed to get two months free. I explained to them when I started. I was having surgeries and medical procedures, but needed to kinda get the ball rolling. They started me up on the initial day that I spoke to them. So in between my surgeries and trying to recover, and then a month of trying to get them to follow through and get back to me they used all my two months free and would not reset the time once I had actually gotten everything set up. I did not use one day of their services. I finally got set up and asked him to reset my time and they told me they couldn’t do that so by the time I finally got set up it was time to bill me. I got two months of nothing free and terrible customer service.

Pros

It’s another gym software company. Nothing special. They have the same service as anywhere else but with false claims and faulty business practices. Terrible customer service.

Cons

The terrible business practicess. False claims. Very difficult to get customer survice. Or get anyone to get back to you. Difficult software and hard to learn. Very unhelpful.

Alternatives considered

[Gymdesk](https://www.capterra.com/p/148663/Martial-Arts-on-Rails/)

Reason for choosing Zen Planner

I thought all the snazzy features would be worth it. Plus the promised two free months. Which I never got to use because it took me that long to get set up and running.

Review Source

Response from Daxko

September 5, 2025

Hi Justin, I sincerely apologize for the poor onboarding experience and lack of responsiveness during your medical procedures. To make this right, we're offering you additional months of service at no charge. We hope this gives you the opportunity to see the value Zen Planner can provide for your business. Your customer success team manager (Drew) has already reached out and will serve as your dedicated point of contact.

TW

Tristin W.  
Head Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "HIIT Review"

June 15, 2026

5.0

Love Zen Planner. We moved over to another software a few years back and we were back with Zen in a year. love it

Pros

Zen planner is super user friendly and their customer support is amazing. The value for the money is worth it and we are happy with Zen.

Cons

I don not like that the new dashboard does not update immediately like the old dashboard. For those of us who want to see the new number there, it is frustrating.

Review Source

SM

Stephanie M.  
C.O.O.  
Sports  
Used the software for: 2+ years

### "We love using ZenPlanner for our Company"

February 4, 2026

5.0

My overall experience has always been 10/10. It’s a great platform for our company and their customer service is amazing. Also, we have been using zenplanner for a really long time and have been able to grow our customer base and revenue exponentially.

Pros

I like so many things about zenplanner! Their staff are super knowledgeable, patient and helpful when I call in with anything I need help with. Almost anything that we need to run our facility and help our customers, we can do through zenplanner. It’s super easy to get in touch with someone when I call in for support and so much more.

Cons

What I like least.. hmmm nothing really- if I had to pick something, maybe that they aren’t open on the weekends for me to call in if I needed help with something

Review Source

Response from Daxko

February 9, 2026

Thank you so much for this wonderful review! We're thrilled to hear that our platform has been instrumental in helping you grow your customer base and revenue—that's exactly what we aim to achieve for our clients. Your kind words about our support team mean the world to us. We really appreciate your feedback about weekend support hours. This is valuable insight as we continue looking for ways to improve our service. Thank you for choosing ZenPlanner and for taking the time to share your 10/10 experience

KE

Kieran E.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Zero Support & Ongoing Billing Issues"

March 6, 2025

1.0

Our experience with Zen Planner has been nothing but frustrating. Their support is virtually nonexistent, and after months of emails, we are still waiting for a resolution to ongoing billing issues. Despite following their cancellation process, we were still charged, and getting a refund has been impossible. Our account access has already ended, yet Zen Planner continues to ignore our emails, providing no clarity or resolution. The platform is not as intuitive as advertised, and simple tasks like issuing refunds or managing memberships require excessive steps. If you want reliable customer support and transparent billing, avoid Zen Planner at all costs. The stress and lack of communication are not worth it.

Pros

Platform was generally ok to use. Would have been nice to have an app

Cons

Customer Service, failed to refund and their complete ignorance regarding our cancellation request

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Zen Planner

Seemed like an easier set up and offered more support from the start

Review Source

Response from Daxko

May 21, 2025

Hi Keiran, I'm sorry to hear you had a frustrating experience with Zen Planner. I appreciate your feedback regarding the usability issues, we're working on simplifying key tasks in managing memberships. Your refund request has been approved. Please keep an eye on your account. We appreciate your patience and wish you the best of luck!

AB

Avigayil B.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Avoid Zen Planner - Glitchy software and unethical business practices"

January 16, 2025

1.0

Using Zen Planner became a highly negative experience as I was forced to face daily reminders of how ineffective it was. It cost me time, money, and lots of stress as a business owner. With the amount of negative reviews detailing similar experiences in recent years, I'm shocked they get any new customers at all. For now, they try to get every penny they can put of their longtime customers who are fleeing the platform by charging multiple different fees when you try to close your account.

Pros

I liked Zen Planner when we started using it to manage our martial arts school in 2018. It was relatively low barrier to set up and simple enough to use at that time.

Cons

Zen Planner constantly develops new bugs and glitches in the software. The system is slow, crashes often, and critical components (like online registration) are constantly breaking down. They have terrible customer service and unethical charges when you finally try to leave.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Zen Planner

It seemed to be the leading option at the time (2018)

Review Source

AR

Alec R.  
owner, chief instructor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Wanted to Like it more than I actually did"

December 23, 2024

3.0

I was excited to use the program while touring and testing it, but the program performed just under expectations on some features, and mediocre on the rest. I'm sure there have been updates to some of the program since we used it but friends of mine continued on it until this year and always complained about its limitations, so maybe not updated enough (?).

Pros

Integrated a nice workout planner/calendar and timer for public display directly through the app. Good member profile management

Cons

We run both fitness and martial arts classes. We had to choose between the standard (martial arts) and the fitness-centered beta version but could not have both. This meant we could either have the cool features of the beta or rank management for the different martial arts programs

Alternatives considered

[RainMaker](https://www.capterra.com/p/130861/RainMaker/)

Reason for choosing Zen Planner

more user friendly interface, less clicks to complete transactions and enrollments, and offered a new workout planner feature

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

more affordable and more user-friendly, geared more for martial arts too

Review Source

JG

Jeff G.  
President  
Education Management  
Used the software for: 2+ years

### "commitment to an excellent software to managed your Martial arts business "

May 1, 2026

5.0

I am extremely happy with their customer service. They are Always there to support our team with issues.

Pros

I have been with Zenplanner for more than 10 years. Zenplanner has helped me organize our membership programs, pro shop and attendance for our students. We use their high-level management software to help us managed our leads and send weekly emails to our current and alumni's. I highly recommend Zenplanner. Jeff Gordon Infinite Brazilian Jiu Jitsu, Gaithersburg, MD

Cons

lately there has been a lag with the software. this maybe an internet issue. We need to really use all the tools that will help our business. This our issue.

Review Source

Madison H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Terrible Customer Service / Worst Features and Updates "

September 23, 2024

1.0

Awful experience, please save your business and stay away from Zen Planner.

Pros

Nothing, they caused us incredible stress whilst using this platform.

Cons

Terrible customer service, no loyalty, charged after cancelling subscription, deceitful about updates, not functional.

Review Source

Response from Daxko

November 13, 2024

We’re genuinely sorry to hear about your experience and the frustration this has caused. We never want anyone to feel let down by our service or updates, and it’s clear we missed the mark here. We understand how critical it is for our platform to support you smoothly and reliably, and we’re sorry for any stress caused, especially if there were issues with cancellation or communication around updates. Hearing this feedback is important to us, and we’re already looking at ways we can improve these areas for you and others. If there’s any additional detail you’re comfortable sharing about your experience, please feel free to reach out. We want to make sure we’re listening and working to do better. Thank you for being open with us about what didn’t work—your experience matters to us.

ST

Stelios T.  
Fitness Training  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Good planning software "

May 7, 2025

5.0

Pros

Good planning software. Helps keep everything organized well.

Cons

None

Review Source

Response from Daxko

May 21, 2025

Thank you for the review Stelios! We look forward to working with you!

GT

Gretel T.  
Social Media Manager  
Facilities Services  
Used the software for: 6-12 months

### "Great for Organization and Management"

November 20, 2024

5.0

Overall, Zen Planner was helpful for managing memberships and keeping things organized. It had great tools, but some features, like the mobile app timing out, could be improved to make the experience smoother.

Pros

I loved how easy Zen Planner made it to manage memberships and track attendance. It saved us so much time and kept everything organized.

Cons

I didn’t like that the mobile app would close after just a few minutes of not using it.

Review Source

BG

Beth G.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good Overall Studio Management Software "

July 10, 2019

4.0

The migration process was rocky. About 30% of the database has inaccuracies. They need to improve and automate this process. Tech support is excellent. Customer support was slow to resolve a billing issue I had. They refused to speak to me on the phone and did not return emails. But everything finally got straightened out with persistence on my part, and an effort to make up for the issue on their part. Overall, customer support is generally very good. The software works well, is not buggy. Overall, I really like the software except for the way purchasing works.

Pros

Reporting is excellent, the best I've seen. I like the fact you can create your own reports. After learning how to use the system we have been able to create any reports we need. That is definitely not the case for Mindbody or Wellness Living. The Kiosk application is nice to have and our clients like it, but needs some improvement. The Front Desk and Kiosk Applications are easy to learn which is helpful as we have 10 teachers at the center.

Cons

The POS system does not work like all other online systems (choose what you want, put in user info, payment info then press complete or check out and credit card is charged), and works differently in their different interfaces. The Front Desk software does not allow for discounts (that is being addresses in a future release). The Dashboard processes the sale, then you have to process the payment separately in a different step. In the beginning we lost sales because our staff was confused. Many of my teachers are still unsure whether a sale goes through or not. When the Front Desk application can accept accept discounts and credit card swipes it will greatly improve the POS process. The client kiosk does not include a form for entering info for new clients and signing a waiver. For some strange reason that is on the staff side of the application. We keep it on the staff application but it means after a client signs the waiver they could get to a screen that offers a free class, which we do not actually offer. I have a hard time understanding why that is baked into their software, it is not considered a best practice. We have found work arounds for these issues but would like to see an updated and more robust kiosk application. The automated emails are very good and it integrates with Mail Chimp. You can also implement a retention process with tasks assigned to different people.

Reason for choosing Zen Planner

Overall Zen Planner had all the functionality we were looking for. Also, another TriYoga studio in PA was using it and recommended it.

Review Source

Response from Daxko

July 24, 2019

Thanks for the feedback, Beth!

JB

Jill B.  
Exec Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Not quite live - but almost!"

October 19, 2022

4.0

Your onboarding process has been very good. \[SENSITIVE CONTENT\] is AMAZING!!!! I just can't say enough good things about her. The cost of credit cards and fees keeps me up at night. We are a non-profit center and the fees are high. I would love for everyone to just use cash or check - but that's impossible.

Pros

Reporting. It's easy. The front page overview of each member. I can quickly see the data I need. Love the alerts, notes and tasks. Very useful. Love the ability to email a template to a set of members with a click of the button. The configuration of the software is good. The help files are pretty good. I have found a few broken links - and some explanations seem to be a bit outdated. Love the dashboard. Love the ability to click in and get the relevant supporting data.

Cons

I wish "students" was changed to "members". It confused the hec out of our staff (who are 98% volunteers). I would like to see the support tickets be answered with the original support request data. There is no place for me to see what ticket number was written for - so if the email thread contained the original text - it would be easier. The new "Z" in the bottom right hand corner is always in my way. I have to make an effort to not touch it. When you have a LOT of members (>350) it's a pain to always click people or students - and do show all. I'm panicked about using keytags for this many members- but we need to track all usage of our fitness center and classes.

Reason for choosing Zen Planner

It looked like it had the features we needed. Initial conversations were good. I felt as though we would get good support.

Review Source

SC

Stephen C.  
Martial Arts Instructor  
Sports  
Used the software for: 2+ years

### "Go elsewhere"

October 9, 2020

3.0

Pros

At first the software fit most criteria's that our business needed. They had great integration to our existing merchant. Great membership customization, billing, customizable charts, and belt promotion system.

Cons

Software had a bland, early 2000's look to it UI. Very outdated. Our member's portal lacked tons a features and many of our members disliked having to go into their app to setup or alter anything. Signing up a new student or trial lesson through the tablet was a mess. It lacks customization and the overall UI would not work well with our tablets. We reverted back to having our student's sign up on paper and later be added manually to the system through an administrator. Completely eliminating our paperless needs. I can keep going on about their very weak waiver system, email templates, customer support and lack of any regular updates, however, the overall reason we had to let go of the software as a whole was that they no longer supported our existing merchant. At the start of it all they were fine with us keeping our existing merchant. They charged a small $20/monthly fee for "maintenance" which I guess we were fine with paying. However, after a year or so of using we received a noticed that they were completely removing the option of us keeping our existing merchant unless we wanted to pay more than double our existing overall monthly bill. Not only were we not satisfied with the software, we were being charged more than double to keep it. Overall we would not recommend this software. It seems as if the team behind it has lost heart for the program and isn't keeping up with the competition.

Review Source

HP

Henry P.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "New Report"

October 20, 2022

4.0

Overall, fairly positive experience.

Pros

Great for keeping track of students, Billing and tracking ranking for all students, contact info for all prospects, email to all in database with different filters

Cons

Difficulty of getting proper fields to be in a report. Difficulty working with different age group migration (student moves to new group, conflicts and mistakes happen) Pricing is getting a bit high, gone up 50% in 2 years with no major improvements or features, and during covid, limited and slow response time for customer service, but....higher prices...

Reason for choosing Zen Planner

Pricing and general functionality that covered what I needed. (Billing and tracking ranking for all students, contact info for all prospects, email to all in database with different filters, etc)

Review Source

JW

Justin W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "8+ year user"

July 15, 2022

5.0

Excellent.

Pros

The service. I don't call in often but if I need help it's always there.

Cons

Changing password info every 3 months is my biggest gripe.

Alternatives considered

[Wodify](https://www.capterra.com/p/159663/Wodify/)

Reason for choosing Zen Planner

Better overall usability.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

It was a much better fit and lower cost.

Review Source

PD

Paul D.  
Owner  
Professional Training & Coaching  
Used the software for: 2+ years

### "Happy to be back! "

March 28, 2019

5.0

The reintroduction to Zen planner has been great. I'm learning new things and I'm excited about the dashboard that will show me exactly what's going on every day at first glance. It's exciting that I can customize it as well! I can't say enough good things about my onboarding coach. She was and continues to be amazing support with Zen Planner. I appreciate all of her patience and genuine interest in helping me utilize the software to its​ maximum potential for my business. I'm looking forward to growing with Zen Planner

Pros

I left for about four years because I felt like the software was missing some integral parts for my business. Now I was needing something different and looked at Zen Planner again. The​ changes they have made over the past four years has been amazing. This is not a company that sits idle and is content with the status quo

Cons

The system is a little complex but I believe it's more to do with the novelty of it and all of its features.

Review Source

Response from Daxko

April 2, 2019

Thanks Paul! We appreciate your feedback and are happy to hear you are enjoying the new features and updates!

CL

Christopher L.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great customer service, full of options, bit of a learning curve."

August 3, 2024

5.0

Positive, when I have reached out for help, they are quick to respond with thorough answers.

Pros

It holds a lot of features that can make day to day and planning far less hassle.

Cons

There can be a steep learning curve for many of the features and options. Sometimes the options can be confusing and there is almost too much to just get up and running.

Review Source

JO

Justin O.  
Owner / CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Workhorse"

July 20, 2019

5.0

zenplanner does exactly what you need a CRM tool to do most, it manages your current customers. Sure it integrates well for other uses such as lead capture, retail purchases, payroll, etc. Bit what I love is that it never fails at what we really need it to do, allow our service to be used by our customers, collect payments and evaluate customer data, allowing us to retain more members.

Pros

Reporting capabilities are immense allowing us to evaluate our business’ performance metrics and understand exactly what to focus on improving. Customer service is the best out of any service our business uses.

Cons

It is very hard to learn how to use on your own. But, if you take the initiative to ask for help and training, the staff will teach you and save you hundreds of frustrating hours.

Reason for choosing Zen Planner

I initially bought because a trusted friend referred me. I’ve stayed because I can’t imagine customer service being any better.

Review Source

Response from Daxko

July 24, 2019

Thank you for the good words, Justin!

AR

Alyssa R.  
Owner  
  
Used the software for: 2+ years

### "Best Customer Service On The Planet"

May 4, 2017

5.0

Sanity.

Pros

Zen Planner seamlessly integrates everything we need as a gym. Although there are still key features we would like, what is there works well and allows us to keep all customer data and interactions in one place, which makes our life easier. Perhaps most importantly, best customer service on the planet. No matter how small an issue, they respond immediately. And when we recently had an ENORMOUS problem, that was totally our fault, our rep worked on it over the weekend for us. He saved our sanity, and thousands of dollars. I can't imagine that kind of service anywhere else.

Cons

My only real gripes are things that don't exist and need to. I would like my members to be able to purchase retail items and check-in using their app. Both of these features exist in the staff app, but not the member app. Also, I would like an option to NOT have a gender field at registration. I find the gender binary pointless and it's offensive to our trans and nonconforming clients.

Review Source

VR

Verified Reviewer  
CEO  
Computer Software  
Used the software for: 1-2 years

### "Zen planner is an excellent tool for planning and management of menbres"

January 5, 2023

3.0

I had a great experience with zen planner

Pros

The software is easy to use and features important tools that simplify the operations of a company, such as integrated payment processing

Cons

Difficult to access the software on a mobile

Review Source

jJ

jenny J.  
CEO  
  
Used the software for: Less than 6 months

### "It's significantly lacking in options for subscription membership software. "

July 28, 2017

1.0

Pros

I went through their entire onboarding process and with each session discovered more and more things that did not work. At best they have nice color schemes to pick from... No one's selecting their software for the color schemes, so that is essentially the biggest pro there is to Zenplanner.

Cons

Extremely limited in use. You can't have more than one 'drop-in' on an account, you can't take a deposit for an appointment without becoming a member, you can't attach a waiver to an appointment despite the variety of appointments that may exist from a gym to a yoga studio to all the other 'fitness' businesses they boast being able to manage. You can't have a group membership, therefore every single person--children included have to go through a ridiculous process of that is in no way streamlined. It can't differentiate in membership options. The list goes on and on. Basically, they hired a good marketing company and told their sales team to 'make the sale' no matter what... The needs we stated for our business was simple and we were assured that Zenplanner could perform them. Going through the onboarding process was like repeatedly being told "no it can't do that" and "oh sorry, no it can't do that either". We ended up canceling before we even started and then they refused to refund the inital payment AND to the real treat: CHARGED ME FOR AN ADDITIONAL MONTH despite the fact that I had clearly been unhappy with the product. The point being they could care less about your satisfaction and so once you sign up--they've got you...

Review Source

Response from Daxko

August 21, 2017

Hi Jenny, I¿m sorry you had a negative experience with our software. We understand that Zen Planner was not a good fit for your business and we typically try to catch this early on in the sales process. Unfortunately, this did not happen in your situation but we will take this feedback and use it in future trainings. As for the charge for the additional month, the terms you signed requires a 30 day notice before cancellation, no matter the circumstance. Thanks again and best of luck!

MA

Marlene A.  
Owner, Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Best Customer Service"

May 13, 2019

5.0

While there have been a few limitations to booking appointments as well as classes, Zen Planner still makes it possible to juggle and offer both seemlessly. Clients can manage their schedules and payments online which allows me to focus on other important matters.

Pros

This software is easy to learn, implement and user friendly. Super easy integration and the customer service is outstanding! They are regularly updating and upgrading features and respond positively to feature requests and feedback. Easily have the best software on the market in my industry and I'm not sure why more people do not choose Zen Planner.

Cons

Some minor limitations such as color typology features on the mobile app have been limited and app functions such as calendar syncing and calendar default settings restricted.

Review Source

Response from Daxko

May 14, 2019

Glad to hear you're happy with Zen Planner, Marlene! We appreciate the feedback.

MZ

Micaela Z.  
Member Services & Administration  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good system"

October 18, 2022

5.0

Pretty great for the most part

Pros

Easy to use, support always available...

Cons

Some functionality is not perfect for our use. As an example, only one events registration page.

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