--- title: "Zen Planner Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zen Planner Software - reviews, pricing plans, popular comparisons to other Membership Management products and more." source_url: "https://www.capterra.com/p/134351/Zen-Planner/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Zen Planner Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zen Planner ## What is Zen Planner? Our comprehensive, membership management software provides everything you need to turn your passion into a successful business. With payment processing & auto-billing, lead-generating websites + digital marketing, virtual classes, scheduling, retail, automation, member & staff apps, in-depth reporting & more, you have everything required to grow, nurture & retain your members. ## What is Zen Planner used for? [Membership Management](https://www.capterra.com/membership-management-software/)[Gym Management](https://www.capterra.com/gym-management-software/)[Fitness](https://www.capterra.com/fitness-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 271 user reviews Reviews sentiment Positive 82% Neutral 10% Negative 8% Pros & cons Streamlined and accessible workflow Comprehensive gym management features Frequent software bugs and glitches Starting price $99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Fitness / 2026 - Club Management / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zen Planner?[Manage this product listing](https://www.g2.com/products/zen-planner/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zen Planner 4.3 (271) VS. [4.9 (244)](https://www.capterra.com/p/190526/LegitFit/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $249 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (267) Ease Of Use 4.8 (244) Value For Money 4.2 (221) Value For Money 4.7 (240) Customer Service 4.4 (241) Customer Service 4.9 (240) ## Zen Planner alternatives [4.8 (346)](https://www.capterra.com/p/150357/Teamup/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (97)](https://www.capterra.com/p/143341/Hapana/reviews/) Starting price $285.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (206)](https://www.capterra.com/p/42753/Gym-Assistant/reviews/) Starting price $780.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (356)](https://www.capterra.com/p/136861/Glofox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/134351/Zen-Planner/alternatives/) ## FAQs about Zen Planner Overview ### What problems does Zen Planner solve? Zen Planner solves the operational burden of managing memberships, class bookings, attendance, billing, and member records across separate spreadsheets and tools. Gym owners, fitness studio managers, martial arts schools, and nonprofit program coordinators use it to track prospects, retain members, schedule staff and sessions, collect payments, and monitor business performance through reports. Answer based on 134 reviews Overview ### Which roles and teams benefit most from Zen Planner? Zen Planner is most used by gym and studio owners, directors, and executives who oversee memberships, billing, scheduling, and business performance. General and office managers handle daily administration and member records, while coaches, head instructors, and personal trainers manage class schedules, attendance, client progress, and training services. Answer based on 255 reviews Overview ### What company size and industries is Zen Planner built for? Zen Planner is built for small fitness businesses, which make up 96% of reviewers, particularly Health, Wellness and Fitness organizations at 63%. It supports fitness business owners managing administrative work, with additional adoption in Sports (14%) and Recreational Facilities and Services (3%). Enterprise and midsize users represent 3% and 1%, respectively. Answer based on 270 reviews Features and Usability ### What are the key features of Zen Planner? Zen Planner includes membership management for organizing memberships and class schedules, plus payment processing for collecting payments and invoicing. Enrollment and onboarding tools automate post-purchase emails, welcome messages, and booking setup. Its member database stores athlete details and supports searches by name, email, or phone number, with filters for retention and billing trends. Answer based on 16 reviews Pricing ### How much does it cost and what fees or limitations are included? Zen Planner offers Studio at $99 per month, Essentials at 198, and Ultimate at 348, each as flat-rate plans. Studio covers member, class, billing, and payment management; higher tiers add a website and marketing tools. Reviewers frequently cite expensive payment-processing or dishonour fees, delayed processing, and concerns about price increases. Answer based on 19 reviews Integrations ### Which third-party tools and platforms does Zen Planner integrate with? Zen Planner integrates with 10 third-party tools, including Mailchimp for email contacts, ClassPass for bookings, Google Calendar and Google Drive for scheduling and files, Facebook Business Suite and Instagram for social channels, PaySimple for payments, and Shopify for commerce. Reviewer feedback specifically confirms Mailchimp connectivity, while noting some users experienced integration limitations. Answer based on 27 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zen Planner? Zen Planner offers in-person, live online, webinar, video, and documentation training for team onboarding. Reviewers report that staff can learn core tasks quickly, while administrators and less technical users often need more time for setup, reporting, billing, and advanced features. Step-by-step guidance and support help teams work through the learning curve. Answer based on 45 reviews Getting Started and Support ### What customer support options does Zen Planner offer, and how do users rate the experience? Zen Planner offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users frequently describe support as prompt, patient, knowledgeable, and effective for onboarding and troubleshooting. Some report outdated online guidance, difficulty reaching phone support, or slower responses for billing and account issues. Answer based on 118 reviews Payment and billing ### How well does Zen Planner handle payments and billing? Zen Planner automates membership payments, billing schedules, client balances, and payment tracking for gyms, studios, and martial arts schools. Many owners value recurring billing and online client payments, but some report cumbersome membership changes, proration issues, unclear POS steps, or difficulty resolving failed charges, refunds, merchant changes, and cancellation concerns. Answer based on 48 reviews ## Pros and Cons Streamlined and accessible workflow 84% positive reviews out of 43 Most reviewers indicate ease of use simplifies daily tasks, setup, and management for both staff and beginners. Frequent software bugs and glitches 56% negative reviews out of 36 Some reviewers report recurring bugs, glitches, and system errors that disrupt workflows and require repeated troubleshooting. Avigayil B. Director, 2 - 10 employees. "Zen Planner constantly develops new bugs and glitches in the software." Comprehensive gym management features 82% positive reviews out of 39 Most reviewers find gym and fitness management tools cover scheduling, member tracking, and class organization efficiently. Modern and intuitive interface design 84% positive reviews out of 38 Most reviewers describe the user interface as visually appealing, straightforward, and easy to navigate across devices. ## Features AI summary Based on 4,125 Membership Management reviews Capterra data shows that buyers of membership management software rank the following features as their top priorities: - **Registration Management** (**56%** of reviewers rated this feature as critical) - **Member Database** (**62%**) - **Payment Processing** (**62%**) Zen Planner supports all three features that reviewers rate most important: **Registration Management**, **Member Database**, and **Payment Processing**. Together, these capabilities help businesses handle sign-ups efficiently, keep member records organized, and process payments accurately, allowing teams to manage daily operations with less manual work and better visibility into membership activity. Registration Management 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Member Database 4.3 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members Payment Processing 4.3 (31) 74.19% of 31 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Membership Renewals 4.3 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Conveniently automatically renew memberships at the end of subscriptions Electronic Payments 3.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Membership Management 4.6 (17) 88.24% of 17 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Zen Planner 96 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Belt Ranking Classification: Upload belt statuses and badges to student accounts - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Registration: Online registration for classes - Class Scheduling: Schedule in-person or online classes - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community Management: Enable students, customers or employees to engage with each other in a particular space online or offline - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fitness Performance Tracking: Tracks fitness and exercise performance - Fitness Plan: Create custom workout plans for your clients based on their specific goals - For Dance Studios: Designed for dance studios - For Gyms: Intended for sports & fitness gyms - For Martial Arts: For martial arts classes and studios - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: Track and manage inventory levels to maintain proper supply - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Booking: Make reservations on the go through a mobile device - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Push Notifications: Trigger clickable pop-up messages - Real-Time Reporting: Active reporting of data and metrics - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Secure Login: At least a username and password is required to access the system - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Student Management: Database of students to track personal information of individuals and families - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.1 (254) 4.1 Based on 254 reviews ## Pricing Value for money 4.2 (221) [View pricing plan details](https://www.capterra.com/p/134351/Zen-Planner/pricing/) Zen Planner Studio $99.00 Flat Rate,Per Month It includes: - Member Management - SugarWOD Integration - Zen Planner Community - Zen Planner Help Center - Memberships & Billing - Reporting & Dashboards - Online Scheduling - Staff Mobile App - Member Mobile App - Member Self-Service - Attendance Tracking - Advanced Workout Tracking - Belt & Skill Tracking - Payroll - Payment Processing - Member Management Coaching Zen Planner Essentials $198.00 Flat Rate,Per Month It includes: - Lead Generating Website - Customizable Lead Forms - Appointment Scheduling - Pipeline Management - Blogs - 2-way Text & Email - Facebook Messenger - GMB Messaging - GMB Call Tracking - Missed Call Text Back - Reputation Management - Sales & Marketing Mobile App - Member Engagement Coaching Zen Planner Ultimate $348.00 Flat Rate,Per Month It includes: - Lead Tracking - Workflows - Email Verification - CRM - Advanced Reporting - Surveys - Conversation AI - Content AI - Social Planner - Email Campaigns - Dashboard Reporting - Trigger Links - Triggers - Email Marketing - SMS & Email Templates Value for money 4.2 (221) 4.2 Based on 221 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ YouTube](https://www.capterra.com/p/237905/YouTube/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (241) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (241) 4.4 Based on 241 reviews ## User reviews Overall rating 4.3 Based on 271 reviews Filter by rating Counts reflect reviews available in this feed. 5(157) 4(64) 3(27) 2(10) 1(13) Mentioned topic Recent reviews first, then most helpful OW Owner Owner Used the software for: Less than 1 year ### "A good system " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2026 Overall, I’ve had a good experience with Zen Planner. Like any platform, there are a few things I’d love to see improved, but I’ve found it helpful and appreciate having everything in one place. Pros What I like most about Zen Planner is how it helps keep everything organized and running smoothly. It makes managing schedules, memberships and daily tasks much easier. I appreciate having everything in one place and how it simplifies the day to day operations, saving time and making things more manageable. Cons Sometimes I find certain features a little difficult to navigate. I am still learning and will get the hang of it. HP Head Personal Trainer Head Personal Trainer Used the software for: 1-3 years ### "HIIT Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 Love Zen Planner. We moved over to another software a few years back and we were back with Zen in a year. love it Pros Zen planner is super user friendly and their customer support is amazing. The value for the money is worth it and we are happy with Zen. Cons I don not like that the new dashboard does not update immediately like the old dashboard. For those of us who want to see the new number there, it is frustrating. INFINITE BRAZILIAN JIUJITSU G. President Used the software for: 3-5 years ### "commitment to an excellent software to managed your Martial arts business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2026 I am extremely happy with their customer service. They are Always there to support our team with issues. Pros I have been with Zenplanner for more than 10 years. Zenplanner has helped me organize our membership programs, pro shop and attendance for our students. We use their high-level management software to help us managed our leads and send weekly emails to our current and alumni's. I highly recommend Zenplanner. Jeff Gordon Infinite Brazilian Jiu Jitsu, Gaithersburg, MD Cons lately there has been a lag with the software. this maybe an internet issue. We need to really use all the tools that will help our business. This our issue. BA Business Administrator Business Administrator Used the software for: 1-3 years ### "Zen Planner Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 17, 2026 I have noticed issues with Zen Planner in terms of bugs/lagging. However, I do find that the software is very useful once you are used to it and has a lot to offer from a management perspective. Pros Zen Planner is a great tool for fitness studios/business to manage their companies and promote their services. It is easy for users to schedule and it is also helpful to keep track of attendance from the business standpoint. Cons I find that this tool took a little bit of getting used to, meaning it is not the most user friendly. For new members using Zen Planner, I would say they would probably like to see something a little more updated. C. C.O.O. C.O.O. Used the software for: 3-5 years ### "We love using ZenPlanner for our Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2026 My overall experience has always been 10/10. It’s a great platform for our company and their customer service is amazing. Also, we have been using zenplanner for a really long time and have been able to grow our customer base and revenue exponentially. Pros I like so many things about zenplanner! Their staff are super knowledgeable, patient and helpful when I call in with anything I need help with. Almost anything that we need to run our facility and help our customers, we can do through zenplanner. It’s super easy to get in touch with someone when I call in for support and so much more. Cons What I like least.. hmmm nothing really- if I had to pick something, maybe that they aren’t open on the weekends for me to call in if I needed help with something OW Owner Owner Used the software for: 3-5 years ### "TFW Keene review of ZP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2026 I've used ZP since 2010 and meets all my needs without overkill. The simplicity is what's most important. As a business owner, I don't want to have to learn a complicated system on top of everything else. Pros Ease of use, when I started using ZenPlanner in 2010, it had all the functions without all of the extra bulk of something like Mindbody. Cons Sometimes it's hard to find reports I want. When I'd look for a report sometimes the description of the report was what I was looking for but the content of the report wasn't. OW Owner Owner Used the software for: 3-5 years ### "Excellent product with futures that are practical, easy to use, and visually appealing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2018 Endless , independence and function. Being a small business owner it allows me to run and automate many things such as financial reports, workouts, attendance. Reservation, automations of emails for customer retention , sales funnel , customer support, technically forward thingkong woth use of apps for iPad and iPhone to allow me to function on the run , away from the office, in the field, and manage coaches. Pros I love zenplanner. They started out with few features and no apps but they promised to improve regularly and they deliver. In the short 4 years I have been using they have incorporated a staff app for the iPhone, a users app to reserve, keep track of workouts , PRs, billing and much more. an app for the front desk to use as checking in, reserving, adding new clients at ease. On each of these products they improve and incorporated new needed features faster than any software I have ever used. Their customer service is truly second to none. Helping you not only in the set up stage but anytime you need help and they work to resolve your problem immediately. The software not only is packed full of great functions for financial, workout writing and publishing, emailing automation, reports of attendance, finances , and mass email intervention but it does it with a sleek appearance that is not only visually appealing but with an easy of use that it's simple and powerful. Cons Software is still growing and some features , not many anymore, can be improved. This is truly the worse thing I can think off as I have tried many many others do never been so satisfied and impressed with them delivering a great product and on a regular bases truly adding features to improve it without making it more complicated for the user. OW Owner Owner Used the software for: I used a free trial ### "Trust me. Don’t use them. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 29, 2025 P I started with in planner and took me about a month of their time to actually get signed up to get people to call me back to get people to explain things to me to set up meetings. You’d call to set up a meeting and then you couldn’t get a meeting for a week or two I was supposed to get two months free. I explained to them when I started. I was having surgeries and medical procedures, but needed to kinda get the ball rolling. They started me up on the initial day that I spoke to them. So in between my surgeries and trying to recover, and then a month of trying to get them to follow through and get back to me they used all my two months free and would not reset the time once I had actually gotten everything set up. I did not use one day of their services. I finally got set up and asked him to reset my time and they told me they couldn’t do that so by the time I finally got set up it was time to bill me. I got two months of nothing free and terrible customer service. Pros It’s another gym software company. Nothing special. They have the same service as anywhere else but with false claims and faulty business practices. Terrible customer service. Cons The terrible business practicess. False claims. Very difficult to get customer survice. Or get anyone to get back to you. Difficult software and hard to learn. Very unhelpful. KE Kieran E. Owner Used the software for: Less than 1 year ### "Zero Support & Ongoing Billing Issues" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 15, 2025 Our experience with Zen Planner has been nothing but frustrating. Their support is virtually nonexistent, and after months of emails, we are still waiting for a resolution to ongoing billing issues. Despite following their cancellation process, we were still charged, and getting a refund has been impossible. Our account access has already ended, yet Zen Planner continues to ignore our emails, providing no clarity or resolution. The platform is not as intuitive as advertised, and simple tasks like issuing refunds or managing memberships require excessive steps. If you want reliable customer support and transparent billing, avoid Zen Planner at all costs. The stress and lack of communication are not worth it. Pros Platform was generally ok to use. Would have been nice to have an app Cons Customer Service, failed to refund and their complete ignorance regarding our cancellation request DI Director Director Used the software for: 3-5 years ### "Avoid Zen Planner - Glitchy software and unethical business practices" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 January 17, 2025 Using Zen Planner became a highly negative experience as I was forced to face daily reminders of how ineffective it was. It cost me time, money, and lots of stress as a business owner. With the amount of negative reviews detailing similar experiences in recent years, I'm shocked they get any new customers at all. For now, they try to get every penny they can put of their longtime customers who are fleeing the platform by charging multiple different fees when you try to close your account. Pros I liked Zen Planner when we started using it to manage our martial arts school in 2018. It was relatively low barrier to set up and simple enough to use at that time. Cons Zen Planner constantly develops new bugs and glitches in the software. The system is slow, crashes often, and critical components (like online registration) are constantly breaking down. They have terrible customer service and unethical charges when you finally try to leave. [View all Reviews](https://www.capterra.com/p/134351/Zen-Planner/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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