--- title: "Pono Rez Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pono Rez Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/134371/Pono-Rez/" page_type: "product" language: "en" --- # Pono Rez Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Pono Rez ## What is Pono Rez? Web-based central reservation system (CRS) that helps manage and streamline processes of booking and billing for tours & attractions. ## What is Pono Rez used for? [Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pono Rez?[Manage this product listing](https://www.g2.com/products/pono-rez/claim_requests/new?auto=true) ## Pono Rez Overview Updated September 2026 AI summary Pono Rez is a reservation and tour operator platform designed for businesses of all sizes seeking to manage bookings, billing, and guest records in one place. It offers online booking, group reservations, CRM, and payment processing, with optional features like API access, activities booking, promotions, and rate management. Deployment covers cloud, web, desktop, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pono Rez 5.0 (3) VS. [4.7 (1,132)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting Price $45 Per User, Per Month Starting Price $0.01 One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (528) Value For Money 5.0 (3) Value For Money 4.6 (502) Customer Service 5.0 (3) Customer Service 4.8 (522) ## Pono Rez alternatives [4.7 (471)](https://www.capterra.com/p/178518/Bokun/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (574)](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (237)](https://www.capterra.com/p/122690/Rezdy/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (318)](https://www.capterra.com/p/99249/Checkfront/reviews/) Starting price $225.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Pono Rez Overview ### What company size and specific industries is Pono Rez built for? Pono Rez is designed for tour companies and activity providers of any size that need a cloud-based system for tour and travel management. It fits businesses in the tourism, excursions, and recreational activities sectors that want to manage bookings and billing in one place. Features and Usability ### What are the key features of Pono Rez? Pono Rez offers a Central Reservation System for reservations management, online booking, and group reservations, plus CRM, customer support, and booking notes for guest records. It also includes pricing management, rate management, promotions management, payment processing, GDS/OTA integration, itinerary creation, package creation, vendor management, and website management. Getting Started and Support ### What training and onboarding options does Pono Rez offer? Pono Rez provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided setup remotely, webinars cover shared walkthroughs, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Pono Rez offer? Pono Rez provides 24/7 live rep support and chat for customer help. The catalog lists these as the available support channels, but there is no reviewer feedback about support quality, response times, or common user frustrations to describe. ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Pono Rez supports **Online Booking**, which gives businesses a direct way to accept reservations online. However, it does not include **Booking Management** or **Calendar Management**. Instead, it offers other features that reviewers also rate as important, including **Payment Processing** (**51%**) and **Customer Support** (**46%**), helping businesses handle transactions and respond to guest needs while keeping the booking experience organized for staff and customers. Activities Booking Allows businesses to offer customers reservations for a variety of activities. API Application programming interface that allows for integration with other systems/databases Booking Notes Keep notes on the specifics of a reservation including customer information and special requests Central Reservation System Update and maintain information on inventory and rates to manage guest reservations in real time CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Support Provide online support for your customers through live chat or help desk functionality Pono Rez 20 features ### All Features - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - API: Application programming interface that allows for integration with other systems/databases - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Itinerary Creation: Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project - Online Booking: Book meetings and appointments through a website or digital platform - Package Creation: Sell multiple products or services together, as a set - Payment Processing: Accept, record, and reconcile financial transactions - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Third Party Booking: Allows bookings to be made through a third party service - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic $45.00 Per User,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ES Eddie S. GM ### "User Friendly & Flexible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 27, 2018 Pros The first thing I fell in love with about PonoRez is that it was obviously custom designed for an activity provider in Hawaii. It can pretty much do everything I've ever wanted from my reservation system. I only use part of its full functionality and am able to hide what I don't use. Its permissions feature is perfect, allowing vision to people I who should have it and only showing what's necessary to those who don't need to know. The ultimate test of the system comes when I train my new employees how to use the system. It's easy. All of my staff members embrace it and intuitively figure out what they need without much outside help. Customer support has exceeded my wildest expectations. Cons The user interface isn't very good but extremely practical. I understand the UI is being upgraded; fortunately the upgrade will be optional which I like because everyone who is already in their comfort zone won't have to learn a new UI. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Marc S. Reservations Manager ### "It might look a bit outdated at times but the feature set, price, and business model win every time." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 14, 2018 Pros Our business has been using PonoRez for web bookings since 2007 and for all of our reservations since 2012. We've been courted by the other vendors but the promises of greener pastures always fell through or the fee structure would cost us of tens of thousands of dollars more per month than what we currently pay. It's important to us that PonoRez is owned and operated by other activity providers here in Hawaii. I was a software developer in a previous life and more than once saw bright teams of marketers/developers swoop in on a lucrative market, thinking they know how to solve all the problems and get rich quick while doing it. Having a long-term dedicated development team who fully understand the nuances of the industry and are responsive to feedback from end-users helps me feel secure knowing that PonoRez will continue to be here for me as our business grows. PonoRez has excellent tools for managing our inventory and bookings, is well connected to other online reservation systems and marketing tools, has personalized training avaialble, includes access to an invaluable private forum where members can discuss the industry, and is clearly staffed by people who love what they're doing. Unlike our last reservation system, PonoRez continues to evolve and is a pleasure to use. Cons So... about that dedicated long-term team of developers. There need to be more of them. The core functionality of PonoRez is rock solid but each individual tour company does have slightly different needs. The number of improvements and fixes I've seen rolled out over the years is truly impressive but I know that I've experienced frustration waiting for requested features to be implemented and have seen other companies go through the same. To be clear about listing pace of development as a "con," I have yet to come a different company that does better. At least when PonoRez is working on something I know it'll be done eventually. With some of the other companies it seems that the sales department's job is to promise the world without actually talking to the developers. Only after you've put forth the massive effort to migrate over to their system do you find out that the reporting system that was promised or the telephone system integration or some other vital component isn't actually being developed after all. The good news is that fierce competition in the market (and probably other factors as well) have led to PonoRez hiring a new programmer so the pace has picked up lately and I look forward to all of the new projects that are in the works. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG Lisa G. Owner ### "I purchased this software for my company 12 years ago and have been so impressed & pleased with it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 13, 2018 Pros Ease of use. All info and any reports I want and need at my fingertips - wherever I am - whether I'm in my office or on vacation in a foreign country. Being cloud-based and simple to use for all my staff is a huge benefit. I particularly like that it's not very costly at all to me, and it's free for our customers too, they aren't charged a service fee to use it from our website. Also, the money goes directly into my business bank account immediately, which is a huge plus. Another plus is that we clients get to give input for improvements and new updates desired. It's truly been and continues to be a super easy software program to use that doesn't break the bank at all. Cons I'm trying to figure out how to respond to this question. Neither my staff nor I have any issues with this software. I guess if I had to say one thing it's that the system doesn't save credit cards with customers names so if it's a repeat customer we have to enter the cc info each time. Then again, that's a safety measure which most customers appreciate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.