---
title: "Field Force Tracker Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Field Force Tracker Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more."
source_url: "https://www.capterra.com/p/134451/Field-Force-Tracker/"
page_type: "product"
language: "en"
---

# 

 Field Force Tracker Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Field Force Tracker

## What is Field Force Tracker?

Field Force Tracker is #1 Most Recommended Mobile enabled Field Service software used by some of the Best companies in the US/ Canada. Manage Job Scheduling, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Tracking, Contracts, Estimates, Sales Leads, Invoices, Payments & Accounting entirely online. Most Advanced & Powerful Mobile Apps in the Industry for Field Technicians to manage jobs, invoices & quotes saving time and money for you!

## What is Field Force Tracker used for?

[Field Service Management](https://www.capterra.com/field-service-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)

Top alternative

Featured

Overall rating

Based on 37 user reviews

Reviews sentiment

Positive

95%

Neutral

5%

Negative

0%

Starting price

$19.99

Per User, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Field Force Tracker?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.fieldforcetracker.com&name=Field Force Tracker)

## Field Force Tracker Overview

Updated August 2026

AI summary

Field Force Tracker enables small, midsize, and enterprise businesses to manage field service operations through mobile access, scheduling, billing, and real-time tracking. With an intuitive user interface and organized dashboard, it supports work order management, dispatch, GPS location tracking, invoicing, and inventory management. Deployment options include Android, iOS, and web, accommodating teams across varied service fields.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Field Force Tracker

4.4 (37)

VS.

[4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting Price

$19.99

Per User, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (37)

Ease Of Use

4.6 (491)

Value For Money

4.7 (30)

Value For Money

4.4 (484)

Customer Service

4.4 (35)

Customer Service

4.6 (487)

## Field Force Tracker alternatives

[4.6 (5,309)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Starting price

$259.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (52)](https://www.capterra.com/p/10014004/Zoho-FSM/reviews/)

Starting price

$30.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/134451/Field-Force-Tracker/alternatives/)

## FAQs about Field Force Tracker

Overview

### Which roles and teams benefit most from Field Force Tracker?

Field Force Tracker is most used by business owners, operations managers, office administrators, dispatch teams, and field service technicians. These roles rely on it to schedule jobs, assign crews, track service activity, manage customer support workflows, and improve visibility into daily operations, invoicing, and response times across mobile teams.

Answer based on 36 reviews

Overview

### What company size and industries is Field Force Tracker built for?

Field Force Tracker is built for small businesses, which make up 100% of reviewers, and it serves service companies across HVAC, Plumbing, Medical, Electrical, and related trades. Reviewer representation is highest in Information Technology and Services at 14%, Facilities Services at 14%, and Computer & Network Security at 10%.

Answer based on 37 reviews

Features and Usability

### What are the key features of Field Force Tracker?

Field Force Tracker offers work order management, job scheduling, dispatch management, and route optimization for field operations. It also includes GPS and location tracking, time tracking, mobile app access, electronic signature capture, inventory tracking, and reporting and analytics, plus QuickBooks integration, accounting, and invoice management.

Pricing

### How much does it cost and what fees or limitations are included?

Field Force Tracker starts at $19.99 per user per month for the Basic plan. Pricing depends on user count and features, and the plan includes add-ons and country-specific pricing. A free trial is available. The Basic plan offers 24/7 Operations, Auto Scheduling, Custom API, and regular upgrades.

Answer based on 5 reviews

Integrations

### Which third-party tools and platforms does Field Force Tracker integrate with?

Field Force Tracker integrates with QuickBooks Online and QuickBooks Online Advanced for accounting and inventory-related workflows. The catalog also shows support for both QuickBooks Online editions, making QuickBooks the main third-party platform family available for Field Force Tracker users.

Answer based on 2 reviews

Getting Started and Support

### What training and onboarding options does Field Force Tracker offer?

Field Force Tracker provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual step-by-step guidance.

Getting Started and Support

### What customer support options does Field Force Tracker offer?

Field Force Tracker provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as quick to respond and helpful during setup, with staff willing to walk through issues and answer questions promptly.

Answer based on 3 reviews

Ease of use

### Is Field Force Tracker easy to use for field teams?

Field Force Tracker makes daily field service work easy to manage with a clear interface, mobile access, and simple job tracking. Field technicians, dispatchers, and small service teams often find it easy to learn for work orders, notes, signatures, and service calls, though some want more app options and added flexibility.

Answer based on 11 reviews

## Features

AI summary

Based on 3,952 Field Service Management reviews

Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities:

-   **Mobile Access** (**62%** of reviewers rated this feature as critical)
-   **Scheduling** (**61%**)
-   **Billing & Invoicing** (**60%**)

Field Force Tracker supports all three of the features reviewers rate most highly: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses keep field teams connected on the go, assign and manage jobs more efficiently, and handle customer billing with fewer delays, allowing teams to improve service delivery and maintain steady cash flow.

Mobile Access

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Scheduling

4.5 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Service History

4.7 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Track work performed and resources used for past customers, sites, or assets

Calendar Management

4.3 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Work Order Management

4.9 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Creating, assign, and track jobs and/or tasks for work orders

Contract/License Management

4.8 (10)

80.00% of 10 reviewers that rated this feature as important or highly important

Track, store, and access client contracts or licenses

Field Force Tracker 115 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Accounting Integration: Integrate with a third-party accounting system
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit
- Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications
- Automatic Backup: Data is backed up automatically to prevent data loss
- Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking
- Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Calibration Management: Schedule the calibration of instrumentation and maintenance requirements
- Checklists: An itemized to do list that can be edited as tasks are completed
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Commercial/Industrial: For commercial and industrial purposes
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- Contract/License Management: Track, store, and access client contracts or licenses
- Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis)
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customer Management: Store and organize information about customers and previous interactions
- Customer Portal: A website or login for customers to access information
- Customer Service Management: Manage relationships with customers and address customer concerns
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Dispatch Management: Manage sending personnel and resources to a site as needed
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- Documentation Management: Manage product specific documents in a categorized order
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed
- Electronic Payments: Electronically collect payments for goods or services
- Electronic Signature: Digitally sign online documents
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition
- Equipment Tracking: Track the location of specific equipment at all times
- Estimating: Estimate expected cost based on various factors before a project begins
- File Storage: Store and access documents, forms, and photos in one centralized place
- Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history
- For Commercial and/or Industrial Electrical Contractors: Primarily serving commercial or industrial locations needing electrical work
- For HVAC Companies: Software designed specifically for HVAC companies
- For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork
- For Plumbing Industry: Serving plumbing industry professionals
- Forms Management: Store, manage and track all forms in a centralized location
- GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual
- Historical Reporting: Information, data and reports that are being tracked over time
- Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards
- Inventory Control: Monitor product stock levels
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Job Costing: Calculate total itemized costs, including initial costs and any changes
- Job Management: Manage and track all job information and associated tasks
- Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments
- Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects
- Key & Lock Management: Establish procedures for monitoring locations of keys
- Labor Rates: Track, manage, and standardize customer rates for services performed by technicians
- Location Tracking: Identify the physical location of an individual, asset, device, etc.
- Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests
- Mobile Access: Access software remotely via mobile devices
- Mobile App: Access the system via a mobile application
- Mobile Signature Capture: Capture signatures via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Location: Manage and support multiple locations
- Online Time Clock: Track/log the amount of time employees worked per job using a timer
- Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field
- Payment Processing: Accept, record, and reconcile financial transactions
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements
- Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments
- Purchase Order Management: Create, send, and track purchase orders and their statuses
- QuickBooks Integration: Integrates with QuickBooks
- Quotes/Estimates: Generate quotes or estimates for customers
- Real-Time Data: Receive data and information in real time
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Recurring Appointments: Schedule repeating appointments based on a duration of time
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Resource Allocation: Assign available resources to various projects and tasks
- Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints
- Routing: Plan daily routes to optimize employee scheduling and provide directions
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Service History: Track work performed and resources used for past customers, sites, or assets
- Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution
- Status Tracking: Track the status over time for a request, process, asset, or transaction
- Task Management: Create, manage and track all task activities and progression
- Task Scheduling: Track and manage the scheduling of tasks
- Technician Management: Oversee technicians and track their assigned work orders
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing
- Time Tracking: Measure and track time including hours worked and paid time off (PTO)
- Timesheet Management: Track the amount of time spent on a job or task
- Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
- Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty
- Work Order Creation: Create a new work order
- Work Order Management: Creating, assign, and track jobs and/or tasks for work orders
- Workflow Management: Create, design and manage workflows for repetitive tasks
- Workforce Management: A set of processes to optimize the productivity of its employees

---

Get Advice

We can help you find the software with the features you need.

Features

4.5 (33)

4.5

Based on 33 reviews

## Pricing

Value for money

4.7 (30)

Free Trial

[View pricing plan details](https://www.capterra.com/p/134451/Field-Force-Tracker/pricing/)

Basic

$19.99

Per User,Per Month

It includes:

-   24/7 Operations
-   Auto Scheduling
-   Custom API
-   Enhancements
-   Franchise Operations
-   Multiple System Extensions
-   Regular Upgrades

Value for money

4.7 (30)

4.7

Based on 30 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (35)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (35)

4.4

Based on 35 reviews

## User reviews

Overall rating

4.4

Based on 37 reviews

Filter by rating

5(18)

4(17)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

PR

PRAKASH R.

TEAM LAEAD

Information Technology and Services

### "job tracker "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 27, 2025

Pros

Easy to monitor job status and maintain, job progress, invoicing. easy to use, track, and maintenance track easy.

Cons

easy to use and maintain. easy to create jobs and schedules easy to take job history. products can add easily.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

January 17, 2026

We thank you for your feedback and greatly appreciate your positive input. Our team continuously works on improving our products, and feedback from great customers like you is very valuable.

VW

vignesh W.

SERVICE TEAM

Computer & Network Security

### "best option for filed support team"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 27, 2025

easy to use with android app and pc web interface. need some updates on app because some options missing from web interface to app

Pros

customer support and follow-up was very nice. easily manage customers and there requirements interface also very nice

Cons

job edit option has to be included, once we found mismatch i cont change with help of admin only we can update details.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

January 17, 2026

We thank you for your feedback and greatly appreciate your positive input. We are working on changes to the app and new app will have even more flexibility of configurable options. Our team continuously works on improving our products, and feedback from great customers like you is very valuable.

VN

VIVEK N.

Technician

Information Technology and Services

### "job tracking"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

December 21, 2025

I am having a pleasant experience so far with FFT.The user interface is good. Job tracking is made very easy

Pros

Ease of use, to write the diagnostics notes, admin notes and completion notes. App gives a chance to get the customer signature

Cons

customer contact details like mobile number is not reflected on the app.Only the default details are reflected.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

January 17, 2026

We thank you for your feedback and greatly appreciate your positive input. We are working on changes to the apps, and the new app will have even more flexibility of configurable options to seeing client history in all details. Our team continuously works on improving our products, and feedback from great customers like you is very valuable.

GP

Girish P.

Service Manager

Information Technology and Services

### "Smooth scheduling and dispatching"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 20, 2025

My overall experience with Field Force Tracker has been positive and practical, especially for organizations that need structure, visibility, and accountability in their field operations. It’s a tool that focuses on function over flash, and that becomes clear the more you use it.

Pros

Jobs get assigned quickly, technicians get clear instructions, and the workflow becomes predictable. Smooth scheduling and dispatching made day‑to‑day coordination easier

Cons

It doesn’t always feel modern. Menus can be cluttered, and new users may need extra time to get comfortable

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

January 17, 2026

We thank you for your feedback and greatly appreciate your positive input. With so many layers of functionality, it is our aim to always improve interfaces and action buttons to make functionality easily usable. Our team continuously works on improving our products, and feedback from great customers like you is very valuable.

MJ

Martin J.

SERVICE ENGINEER

Computer & Network Security

### "user and service friendly application ."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 19, 2025

I am using it for four years, its a good application, some phase update required but value for money

Pros

management of calls, handling customers, ordering parts, service remainders, ease of access and mobile app everything good

Cons

one of the issue is in web access we can download job reports but in android mobile app i cont download job reports

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

January 17, 2026

We thank you for your feedback and greatly appreciate your positive input. We are working on changes to the app and new app will have even more flexibility of configurable options. Our team continuously works on improving our products, and feedback from great customers like you is very valuable.

AM

Anand M.

Customer Support Executive

Computer Hardware

### "excellent job management system"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 12, 2025

Excellent app for job management, tracking history and creating work order is being easy. easily done by the user.

Pros

Ease of use, user interface, better service history management, tracking job status. product availability

Cons

sometimes fails to load. but manageable. direct call button dials the alteady saved customer number, not choosing the contact number previously applied

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

FV

Francisco V.

Owner

Computer Hardware

### "Great software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 4, 2025

it's very easy to use, but I would love for them to add more features for the copier industry. hopefully soon more things will be added

Pros

The software is very easy to use, great at keeping track of work orders as well. the importing tool is great when you have several items

Cons

invoicing needs more features for the copier industry, but im still learning the software and I will add more things as I see them

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

BG

Brendan G.

Dispatch

Construction

### "Four out of five stars"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

December 4, 2025

Field Force Tracker has been a great tool for managing our team, and it makes it incredibly easy to keep track of our field employees. The real-time updates, intuitive layout, and overall efficiency have really helped streamline our operations. The only drawback lately is that problem-solving and IT support seem to have declined. Response times have slowed, and it takes longer to get issues resolved than it used to. Overall, though, the platform itself works very well and continues to benefit our day-to-day workflow

Pros

Field Force Tracker makes it incredibly easy to monitor and manage our field employees. The real-time tracking, intuitive interface, and organized dashboard help us stay efficient and ensure everyone is exactly where they need to be

Cons

The only downside lately is that problem-solving and IT support seem to have declined. Response times are slower, and resolving issues takes longer than it used to, which can be frustrating during busy periods.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

EA

Eric A.

HVAC TECHNICIAN

Mechanical or Industrial Engineering

### "User Friendly! Recommend using!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

November 26, 2025

My overall experience is it’s user friendly. Again my only issue is with the maintenance sheets as I stated above.

Pros

I like that we can see the adders’s, and it connects to the map right away and it’s easy to track our time and jobs.

Cons

When we’re doing the maintenance sheets, if you press enter on accident and you’re not able to go back in to complete or adjust. You have to start over.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

November 28, 2025

Hi Eric, We thank you for taking time to provide your input. I think with sheet you likely mean custom inspection forms. We have noted your input, and our team will examine if there is way to allow changes after form submission. Thank you once again!!.

VE

Vigneshwaran E.

field support

Computer & Network Security

### "after four months of FFT usage"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 26, 2025

overall best app for field technicians. easy to find my day to day schedules, previous job details and the best part is app response are very nice.

Pros

easy to schedule work planes and diagnostics, easy to provide a quote and part details to the customer.

Cons

if i login from web browser i can download job details on pdf. But this same option not available in android app.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/134451/Field-Force-Tracker/reviews/)

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