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Field Force Tracker is #1 Most Recommended Mobile enabled HVAC service software used by some of the best companies in the US/ Canada. Manage Job Scheduling, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Tracking, Contracts, Estimates, Sales Leads, Invoices, Payments & Accounting entirely online. Most Advanced & Powerful Mobile Apps in the Industry for Field Technicians to manage jobs, invoices & quotes saving time and money for you!
Provider
Rapidsoft Systems
Located In
United States
Foundation
2006
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Live Online, Webinars, In Person, Documentation, Videos
Support
FAQs/Forum, Phone Support, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base
Field Force Tracker, with its advanced features, fits the needs of all residential and business service companies in HVAC, Plumbing, Office Equipment, Medical, Electrical, Copier, Fitness, Home etc
Content Source: Field Force Tracker
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Field Force Tracker Reviews
Pros
My overall experience is very good like support team management or software very nice simple effective to improve business efficency.
Excellent" Help to manage over all Business Like Scheduling or Inventory.
The ability to track and response rate associated with this app are great. Easy to interact with the team.
The ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along.
Cons
Sometimes customers do not get invoices and they go into spam.
Updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.
Sometimes Recurring charges are too high other than these high charges, its all good.
The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.
"Intuitive field service application"
Pros: The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.
Cons: The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.
Vendor Response
"Impact Office Systems"
Overall: Overall experience is good. When there is an issue, customer service is prompt. I like the ease of using it.
Pros: Product is easy to use and I use alot of the applications for tracking service calls, adding supplies that I order to each account and billing
Cons: When clicking on a customer to add information, when you have a list pulled up, the last customer at the bottom is hard to get to on the blue icons on the right. When I click on the 3 lines to scroll down such as generate invoice, contact info, create work order, and advance settings, I have to drag the cursor over it to try to scroll down to get to the bottom icon Advanced settings. Sometimes I have to do it a few times to get it to scroll down. Also when invoicing and emailing the invoices, I wish there was a confirmation that the customer has received that invoice. Sometimes customers do not get invoices and they go into spam.
Vendor Response
"Overall "
Pros: easy to use when it comes to dispatch and setting up work orders
Cons: after a while I have too manually send clients work status when It was doing it for me. I called and tried to troubleshoot it but was not resolved. So now I do it manually every time. The settings are correct
Vendor Response
"Excellent app"
Overall: Dispatching is easier. Customer history is a huge feature.
Pros: Integrating had some bugs. Makes tracking and getting info on jobs easy.
Cons: Don’t have any complaints, except would be nice if I could check if I submitted a timesheet or not.
Vendor Response
"Best HVAC Software in the Industry"
Overall: I was perfect and loved to use the software.
Pros: The quality of HVAC Software is fantastic. Completely capable and easy to use. Really great services.
Cons: I don't find any cons so far, anyways I'll add that whenever I get that
Vendor Response
