# Field Force Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Field Force Tracker the right Field Service Management solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134451/Field-Force-Tracker/reviews --- Field Force Tracker 4.4 (37) [View alternatives](https://www.capterra.com/p/134451/Field-Force-Tracker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Field Force Tracker Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews jk jeff k CEOSecurity and Investigations, 11 - 50 employeesUsed the software for: 6-12 months. “It has been the easiest onboarding process the easiest learning process and customer service and support is next to none If there is anything that you need or cannot figure out they always are willing to help you figure it out log into your computer doing a teams call and guide you through“ November 26, 2025 BG Brendan G DispatchConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “The real-time updates, intuitive layout, and overall efficiency have really helped streamline our operations.“ December 4, 2025 AM Anand M Customer Support ExecutiveComputer Hardware, 51 - 200 employeesUsed the software for: More than 2 years. “Ease of use, user interface, better service history management, tracking job status.“ December 12, 2025 FV Francisco V OwnerComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “The software is very easy to use, great at keeping track of work orders as well.“ December 4, 2025 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use job M. senior staff Used the software for: 1-2 years ### "all in one fsoftware" July 25, 2018 5.0 Pros Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro Cons with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work Review Source AM Anand M. Customer Support Executive Computer Hardware Used the software for: 2+ years ### "excellent job management system" December 12, 2025 5.0 Excellent app for job management, tracking history and creating work order is being easy. easily done by the user. Pros Ease of use, user interface, better service history management, tracking job status. product availability Cons sometimes fails to load. but manageable. direct call button dials the alteady saved customer number, not choosing the contact number previously applied Review Source VR Verified Reviewer President-Owner Business Supplies and Equipment Used the software for: 6-12 months ### "Equipment sales" December 4, 2018 3.0 We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible. Pros Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them. Cons Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock. Review Source Response from Rapidsoft Systems December 13, 2018 Thank you for taking time to write a positive review. We always look for suggestions to improve and do our best to address them. An admin has access to all the functionality via a browser on any device - a mobile, a tablet or pc or a laptop. Unlike Field techs, Admins don't need to report GPS locations continuously, and hence, using the mobile app doesn't add any benefit for Admins. Regarding the interface, we have been developing FFT for nearly 15 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are coming out with alternate themes in Q1 2019. We thank you once again for your feedback. vW vignesh W. SERVICE TEAM Computer & Network Security Used the software for: Less than 6 months ### "best option for filed support team" December 27, 2025 4.0 easy to use with android app and pc web interface. need some updates on app because some options missing from web interface to app Pros customer support and follow-up was very nice. easily manage customers and there requirements interface also very nice Cons job edit option has to be included, once we found mismatch i cont change with help of admin only we can update details. Review Source Response from Rapidsoft Systems January 17, 2026 We thank you for your feedback and greatly appreciate your positive input. We are working on changes to the app and new app will have even more flexibility of configurable options. Our team continuously works on improving our products, and feedback from great customers like you is very valuable. FV Francisco V. Owner Computer Hardware Used the software for: Less than 6 months ### "Great software " December 4, 2025 5.0 it's very easy to use, but I would love for them to add more features for the copier industry. hopefully soon more things will be added Pros The software is very easy to use, great at keeping track of work orders as well. the importing tool is great when you have several items Cons invoicing needs more features for the copier industry, but im still learning the software and I will add more things as I see them Review Source VE Vigneshwaran E. field support Computer & Network Security Used the software for: Less than 6 months ### "after four months of FFT usage" November 26, 2025 5.0 overall best app for field technicians. easy to find my day to day schedules, previous job details and the best part is app response are very nice. Pros easy to schedule work planes and diagnostics, easy to provide a quote and part details to the customer. Cons if i login from web browser i can download job details on pdf. But this same option not available in android app. Review Source TL Teresa L. Administrative Assistant Business Supplies and Equipment Used the software for: 2+ years ### "Impact Office Systems" December 13, 2021 4.0 Overall experience is good. When there is an issue, customer service is prompt. I like the ease of using it. Pros Product is easy to use and I use alot of the applications for tracking service calls, adding supplies that I order to each account and billing Cons When clicking on a customer to add information, when you have a list pulled up, the last customer at the bottom is hard to get to on the blue icons on the right. When I click on the 3 lines to scroll down such as generate invoice, contact info, create work order, and advance settings, I have to drag the cursor over it to try to scroll down to get to the bottom icon Advanced settings. Sometimes I have to do it a few times to get it to scroll down. Also when invoicing and emailing the invoices, I wish there was a confirmation that the customer has received that invoice. Sometimes customers do not get invoices and they go into spam. Review Source Response from Rapidsoft Systems May 3, 2022 Thank you - Teresa. We greatly appreciate your positive comment. It is great customer like you that help us in continuously improving software. VR Verified Reviewer Maintenance Manager Oil & Energy Used the software for: Less than 6 months ### "Petroleum Service industry" December 9, 2018 4.0 Overall this is a great system. It needs a little tweaking to make it more user friendly but generally it is easy to use and maintain. Pros The ease of use once all information has been entered Cons Figuring out how to upload data. Multiple steps to close out jobs Review Source Response from Rapidsoft Systems December 13, 2018 We thank you very much for your valuable feedback and positive review. Our team is always available to help new users in uploading and migration of the existing data from other systems. Field Force Tracker is used by small companies as well as bigger companies with large service teams and very complex & unique service needs. We try our best to maintain a proper balance between usability and availability of lots of options to our customers to adjust work flows as per their business needs. Thank you once again. Alison M. Customer Service Representative Used the software for: 1-2 years ### "helpful tool" May 25, 2018 4.0 Pros The ability to track and response rate associated with this app are great, Easy to interact with the team, Job scheduling is quite easier Cons None to be found. Sometimes Recurring charges are too high other than these high charges, its all good. Review Source VR Verified Reviewer Executive Human Resources Used the software for: I used a free trial ### ""Excellent" Help to manage over all Business Like Scheduling or Inventory " November 19, 2018 5.0 My overall experience is very good like support team management or software very nice simple effective to improve business efficency . Pros More A to z technician scheduling time sheets, worker availability tracking and quick efficient service reporting, Custom drag and drop Technician Scheduling, Sales Order Processing & Sales Invoicing any more Cons Technician job scheduling, sales order processing and sales invoicing or assing task with mobile app Review Source Response from Rapidsoft Systems December 14, 2018 Thanks for the awesome review. We work hard to meet expectations like yours, and we¿re lucky to have great customers like you. Come back and see us soon. AA AK A. Facilities Services Used the software for: Less than 6 months ### "FFT Performance Card" August 30, 2016 4.0 The Field Force Tracker SAAS model is very helpful software for services industry and makes optimum utilisation of field staff with low latency. Pros The ease of booking complaints and handling of the same to the field staff is very efficiently carried out without delays. System response is fast enough to handle even large number of queries. Cons Little options to modify functionalities as per your requirement if your user base is small but the company takes care of adding features in the next release. Review Source Response from Rapidsoft Systems November 25, 2016 Thank you Ak AML Ana Maria L. Consultants Used the software for: ### "Easy and flexible tracking software" May 12, 2016 4.0 Very nice! Great software tool for solution field management work order Review Source Response from Rapidsoft Systems May 13, 2016 thanns Ana Maria jK jeff K. CEO Security and Investigations Used the software for: 6-12 months ### "Outstanding software" November 26, 2025 5.0 It has been the easiest onboarding process the easiest learning process and customer service and support is next to none If there is anything that you need or cannot figure out they always are willing to help you figure it out log into your computer doing a teams call and guide you through Pros By far the most easiest software I've in my whole life I tried multiple CRM softwares before we ended up finding this one This has by far changed how we do business. Cons This one is hard to fill out because there is nothing that I do not like about the force tracker it is the best CRM software that I have found and the most user friendly so I have nothing bad to say Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Their software is a pain in the \*\*\*\* their software is a pain in the \*\*\*\* and not very good customer service We also like to speak to live agents not have to chat to get things fixed. Review Source GP Girish P. Service Manager Information Technology and Services Used the software for: 2+ years ### "Smooth scheduling and dispatching" December 20, 2025 5.0 My overall experience with Field Force Tracker has been positive and practical, especially for organizations that need structure, visibility, and accountability in their field operations. It’s a tool that focuses on function over flash, and that becomes clear the more you use it. Pros Jobs get assigned quickly, technicians get clear instructions, and the workflow becomes predictable. Smooth scheduling and dispatching made day‑to‑day coordination easier Cons It doesn’t always feel modern. Menus can be cluttered, and new users may need extra time to get comfortable Review Source Response from Rapidsoft Systems January 17, 2026 We thank you for your feedback and greatly appreciate your positive input. With so many layers of functionality, it is our aim to always improve interfaces and action buttons to make functionality easily usable. Our team continuously works on improving our products, and feedback from great customers like you is very valuable. BG Brendan G. Dispatch Construction Used the software for: 1-2 years ### "Four out of five stars" December 4, 2025 4.0 Field Force Tracker has been a great tool for managing our team, and it makes it incredibly easy to keep track of our field employees. The real-time updates, intuitive layout, and overall efficiency have really helped streamline our operations. The only drawback lately is that problem-solving and IT support seem to have declined. Response times have slowed, and it takes longer to get issues resolved than it used to. Overall, though, the platform itself works very well and continues to benefit our day-to-day workflow Pros Field Force Tracker makes it incredibly easy to monitor and manage our field employees. The real-time tracking, intuitive interface, and organized dashboard help us stay efficient and ensure everyone is exactly where they need to be Cons The only downside lately is that problem-solving and IT support seem to have declined. Response times are slower, and resolving issues takes longer than it used to, which can be frustrating during busy periods. Review Source EA Eric A. HVAC TECHNICIAN Mechanical or Industrial Engineering Used the software for: 2+ years ### "User Friendly! Recommend using!" November 26, 2025 4.0 My overall experience is it’s user friendly. Again my only issue is with the maintenance sheets as I stated above. Pros I like that we can see the adders’s, and it connects to the map right away and it’s easy to track our time and jobs. Cons When we’re doing the maintenance sheets, if you press enter on accident and you’re not able to go back in to complete or adjust. You have to start over. Review Source Response from Rapidsoft Systems November 28, 2025 Hi Eric, We thank you for taking time to provide your input. I think with sheet you likely mean custom inspection forms. We have noted your input, and our team will examine if there is way to allow changes after form submission. Thank you once again!!. VN VIVEK N. Technician Information Technology and Services Used the software for: 2+ years ### "job tracking" December 21, 2025 5.0 I am having a pleasant experience so far with FFT.The user interface is good. Job tracking is made very easy Pros Ease of use, to write the diagnostics notes, admin notes and completion notes. App gives a chance to get the customer signature Cons customer contact details like mobile number is not reflected on the app.Only the default details are reflected. Review Source Response from Rapidsoft Systems January 17, 2026 We thank you for your feedback and greatly appreciate your positive input. We are working on changes to the apps, and the new app will have even more flexibility of configurable options to seeing client history in all details. Our team continuously works on improving our products, and feedback from great customers like you is very valuable. PR PRAKASH R. TEAM LAEAD Information Technology and Services Used the software for: 2+ years ### "job tracker " December 27, 2025 4.0 Pros Easy to monitor job status and maintain, job progress, invoicing. easy to use, track, and maintenance track easy. Cons easy to use and maintain. easy to create jobs and schedules easy to take job history. products can add easily. Review Source Response from Rapidsoft Systems January 17, 2026 We thank you for your feedback and greatly appreciate your positive input. Our team continuously works on improving our products, and feedback from great customers like you is very valuable. MJ Martin J. SERVICE ENGINEER Computer & Network Security Used the software for: 2+ years ### "user and service friendly application ." December 19, 2025 5.0 I am using it for four years, its a good application, some phase update required but value for money Pros management of calls, handling customers, ordering parts, service remainders, ease of access and mobile app everything good Cons one of the issue is in web access we can download job reports but in android mobile app i cont download job reports Review Source Response from Rapidsoft Systems January 17, 2026 We thank you for your feedback and greatly appreciate your positive input. We are working on changes to the app and new app will have even more flexibility of configurable options. Our team continuously works on improving our products, and feedback from great customers like you is very valuable. KB Krystal B. Manager Printing Used the software for: Less than 6 months ### "Field Force Review " November 25, 2025 5.0 My experience so far is 10/10. If I ever have any questions I always reach out and someone answers back quickly. Their customer service is top notch. Pros Meter readings are so much easier. For years we have been doing them on paper. This give us the opportunity to be more efficient! Cons To be honest there’s nothing I don’t like about it so far. It’s made a difference for our company for that we are grateful. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) I couldn’t do what I needed with it. I needed something more than just dispatching. Review Source TP Todd P. Plumbing and Heating Technician Construction Used the software for: 2+ years ### "Excellent app" December 1, 2021 5.0 Dispatching is easier. Customer history is a huge feature. Pros Integrating had some bugs. Makes tracking and getting info on jobs easy. Cons Don’t have any complaints, except would be nice if I could check if I submitted a timesheet or not. Review Source Response from Rapidsoft Systems May 3, 2022 Hi Todd, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Field Force Tracker, please accept our sincere thank you! DD Derek D. Director of Support Information Technology and Services Used the software for: 2+ years ### "Use of Field Force Tracker" November 30, 2021 5.0 Great experience. Pros Ease of use and scheduling feature. Also has good support contract module. Cons Does not text or email you when support contracts are due. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing Field Force Tracker Ease of use and cost. Review Source Response from Rapidsoft Systems May 3, 2022 Hi Derek, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. Thank you again for sharing such a positive experience. It means the world to us. EL Edward L. General Manager Facilities Services Used the software for: 2+ years ### "User Friendly" November 30, 2021 4.0 Great ease of use, and customer support Pros User friendly for our field Techs and inter action with customers Cons Nothing at this time , they work with us and support is great Review Source Response from Rapidsoft Systems May 3, 2022 Hi Edward - thank you for taking the time to leave us such a fantastic review! We are working on a newly designed UI/UX interface that will make it even easier to use all the power of field force tracker software. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. DV Daniel V. Office Manger Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Overall " November 30, 2021 3.0 Pros easy to use when it comes to dispatch and setting up work orders Cons after a while I have too manually send clients work status when It was doing it for me. I called and tried to troubleshoot it but was not resolved. So now I do it manually every time. The settings are correct Review Source Response from Rapidsoft Systems May 3, 2022 HI Daniel -Thank you very much for such a great review! Our team is always looking for positive feedback like yours to develop new features and make our product even better for our customers. Please feel free contact us at any time to discuss and help us spread the good words. Thank you once again!! William H. Office Manager Facilities Services Used the software for: 1-2 years ### "Intuitive field service application" November 30, 2018 4.0 Pros The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do. Cons The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request. Review Source Response from Rapidsoft Systems December 13, 2018 We thank you for your positive feedback. You have been a great customer. We love your service team who have provided so many useful feedback over the years. Thank you once again from our entire team. Similar Products Featured