# JadeTrack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is JadeTrack the right Facility Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134494/JadeTrack/reviews --- JadeTrack 4.8 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of JadeTrack Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard D. Program Manager Construction Used the software for: 1-2 years ### "Helped us take the Leap" May 28, 2020 5.0 At the end of the day JadeTrack helped my company offer a better service and product to our customers. Their platform allowed us to automate tasks which freed up resources so we could focus on our core business. When you couple all that functionality with JadeTrack's stellar customer support staff you end up with an amazing product but more importantly a great partner. Pros The JadeTrack platform was able to take tasks which were traditionally done manually and automate them to save our staff time which we could use to focus on our clients. For example, collecting historical utility bill data for all our customers was EXTREMELY time consuming and often left room for user error. Using JadeTrack this data was collected automatically and was continually checked for accuracy. The platform also had the ability to audit the information sending an alert to our team when things were outside the norm. The product's online portal is also something that was really impressive. Working with the JadeTrack team we were able create a custom forward facing dashboard which turned complex data into easily digestible content for our clients. Not to mention it’s direct integration with the ENERGY STAR portfolio manager...again a time saver for us to not have data existing in multiple locations. All that functionality aside, one of the biggest benefits of the JadeTrack platform was the ability to easily integrate Real-Time data for utilities such as electric, gas and water. This additional data acted as another layer of information for our team and clients allowing us to identify, analyze and solve issues before they turned into costly problems. Cons Not much to complain about here. Any problems we may have had over the past few years were quickly resolved by the support staff. The JadeTrack team also listened to our feedback and continued to develop the tool to meet our company specific needs. Review Source Josh F. Development Engineer | Co-Founder Facilities Services Used the software for: 2+ years ### "Great product that is informative, and easy to use." January 18, 2018 5.0 Annual fees require an ongoing trust and partnership with JadeTrack, but this also makes it easy to step away from if for any reason you are unhappy. Pros Ease of use and the ability to see all managed building in one place makes this a go to platform for solution providers. In addition, the alarm capabilities help even the least experienced users identify problems in their buildings that may go unnoticed for months or longer without this system. Review Source Justin E. K. Director of Opportunity Development Renewables & Environment Used the software for: 2+ years ### "Data - measure it and see it" March 26, 2020 5.0 We're beginning to use it to help manage our client onboarding process and develop reporting for future enagements. Pros Data can be interpreted in different ways, the tool helps to sort it and share it. Heat map is great to see big picture trends. Cons Navigating the choices and menus is not always intuitive Review Source AS Alex S. Smart Mobiility Adoption Manager Environmental Services Used the software for: 1-2 years ### "Great Product, Great Team!" March 19, 2020 5.0 Excellent customer service and the team is highly talented. Pros The JadeTrack team worked with us to customize our real-time energy use display to align with our brand, maximize educational impact, and ensure content accessibility for visitors with a wide range of knowledge coming to the Smart Columbus Experience Center. Cons We worked with the JadeTrack team to address any concerns we had with the energy use dashboard and we happy with the product. Reason for choosing JadeTrack JadeTrack is a well respected local company with proven high-quality results. A partnership was a no-brainer! Review Source PS Patty S. Senior Energy Engineer Construction Used the software for: 2+ years ### "JadeTrack Makes Detailed Analysis Easy" April 24, 2020 5.0 JadeTrack makes it very easy to manage our portfolio's energy & sustainability goals. The software is easy to use yet very powerful for detailed analyses. Real-time monitoring helps us uncover and correct wasteful operating practices, saving us real money on our utility bills. Pros JadeTrack is a seamless platform with all of the key energy benchmarks & historical data that we need for each building. JadeTrack's data can be used both for a quick check-up on a building's energy performance, as well as a deep dive into trends and analysis with real-time monitoring. The utility data is automatically updated with each month's bills so we can track whether our buildings are getting better, staying the same, or need to improve. Cons JadeTrack is a well-designed, user-friendly platform. I have no negatives. Review Source AK Alessandra K. Fundraising and Development Non-Profit Organization Management Used the software for: 6-12 months ### "Paid for itself immediately! " January 13, 2023 5.0 Excellent :) Pros The graphics in the product made it extremely easy for me to present our data to folks in upper management! Cons I thought the product was perfect for what we paid! Review Source BA Brian A. Partner Facilities Services Used the software for: 2+ years ### "I have seen many installations of JadeTrack and can say it is has the absolute best user experience!" January 22, 2018 5.0 JadeTrack allowed us to see what was hidden. Understanding how a building lives and breathes is the first step and best way to maximize facility efficiency. Pros The single best feature of JadeTrack is the combination of powerful analytical tools with a platform that is simple and easy to use. The JadeTrack team has made the system easy to log in to, easy to understand, and easy to use to drive real results. In addition, the alarms allow the system to work for you even when you aren't logged in. All this makes the rate of successes using this system much much higher. Cons After the initial data stream package of 1-2 datasets, it would be ideal if the additional data stream cost were significantly lower. If it were, we could more fully integrate other data streams in a plant or building and leverage the system much further. Review Source SS Samantha S. Energy Manager Government Administration Used the software for: Less than 6 months ### "It beats tracking data manually with a stick" March 19, 2020 4.0 The challenge is in verifying what had been set up before me is accurate in its reflection of meters and accounts per site. On-site verification is slow going. Customer service always gets back to me but sometimes it takes a few days. Pros We have 1,089 accounts and I could not track these accounts without this system. I absolutely love that it connects with Portfolio Manager. It is nice that we can see actual bills for two of our main utilities. The real-time monitoring for a few of our accounts is awesome. Cons It is a little tricky to match visually with Portfolio Manager because I can't effectively search JadeTrack by address or common name of the building. This feature would be nice. It would also be better if you could add notes in a place that was easier to view. Review Source NR Nathan R. Operational Excellence Coordinator Education Management Used the software for: 1-2 years ### "Great monitoring. I think competitors are catching up with more technology and competitive pricing.." January 22, 2018 4.0 Pros Great monitoring. Good staff that knows creative solutions. Helps identify spikes and when energy is used and not used. Cons I would say that the more important thing here is that there is competitors joining this market with equivalent or better technology at a smaller price though... Review Source RT Ryan T. Assistant General Manager Used the software for: 1-2 years ### "Cost effective method to implement real-time energy and utility monitoring in commercial bldgs" January 18, 2018 5.0 I use primarily for reporting our energy consumption to our Board. It collects all of the data and is there when I need it.They are still working on some of the reporting and exporting capabilities. They do listen to feedback and try to incorporate as quickly as they can though. Pros It is affordable and easy to use. First cost and ongoing costs are very reasonable. The software is easy for my staff to use. Review Source ZG Zack G. President Facilities Services Used the software for: Less than 6 months ### "Real Time Energy Data" March 23, 2020 5.0 Overall JadeTrack was very responsive and helpful in proposing a system that is functional and that will provide my team and I useful energy data. Pros The displays and reports available are much easier to read and glean useful information from than monthly utility bills. Cons There is nothing I can think of yet that I would change or add. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.