--- title: "ConVox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ConVox Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/134502/ConVox/" page_type: "product" language: "en" --- # ConVox Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ConVox ## What is ConVox? ConVox is a next-generation Call Centre solution designed to transform customer engagement with AI-powered omnichannel communication. From voice, email, chat, and WhatsApp to social media, ConVox unifies all interactions in one intelligent platform, enabling faster resolutions, improved agent productivity, and enhanced customer satisfaction. With advanced features like predictive dialers, skill-based routing, real-time analytics, and CRM integrations, it empowers call centres to handle high volumes with ease while maintaining service quality. Trusted by BFSI, BPO, Healthcare, Retail, and Enterprises worldwide, ConVox ensures scalability, data security, and compliance. Explore how ConVox can streamline your operations—connect with us today, share your review on Gartner, Capterra, or GetApp, and experience the difference in customer engagement. ## What is ConVox used for? [Call Center](https://www.capterra.com/call-center-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConVox?[Manage this product listing](https://www.g2.com/products/convox-omni-channel/claim_requests/new?auto=true) ## ConVox Overview Updated August 2026 AI summary ConVox provides businesses of all sizes with a suite of call center and communication tools, supporting cloud and on-premise deployment. It offers features such as automatic call distribution, call recording, IVR, and real-time analytics, while optional capabilities include predictive dialing, chatbots, and multi-channel communication, making it suitable for organizations seeking integrated contact center management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConVox 4.4 (5) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.8 (888) Value For Money 4.2 (5) Value For Money 4.7 (798) Customer Service 3.8 (5) Customer Service 4.8 (819) ## ConVox alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/134502/ConVox/alternatives/) ## FAQs about ConVox Overview ### What company size and specific industries is ConVox built for? ConVox is designed for small, mid-sized, and enterprise organizations that need omnichannel customer engagement and ticketing. It is suited for companies in customer service, support, and contact center operations across industries that manage inquiries, cases, and ongoing customer communication. Features and Usability ### What are the key features of ConVox? ConVox offers inbound and outbound call center tools, including automatic call distribution, IVR, predictive dialer, progressive dialer, and auto-dialer. It also includes call recording, call logging, call monitoring, call transcription, CRM, ticket management, chat/messaging, chatbot, reporting/analytics, and third-party integrations. Getting Started and Support ### What training and onboarding options does ConVox offer? ConVox provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does ConVox offer? ConVox offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. User feedback on support quality is not available here, so no conclusions can be drawn about response speed, helpfulness, or common issues. The listed channels show several ways to get assistance. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) ConVox supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate interaction records, and oversee agent performance, allowing teams to improve service quality and handle customer conversations more efficiently. Call Logging 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes IVR 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatic Call Distribution 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Manual Dialer 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Agents choose who to call and when Predictive Dialer 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important System calls multiple numbers at once and connects the agent to the first number that answers ConVox 52 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - List Management: Manage contacts across multiple mailing lists - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking --- Get Advice We can help you find the software with the features you need. Features 3.8 (5) 3.8 Based on 5 reviews ## Pricing Value for money 4.2 (5) ### Starting price Free trial not available Value for money 4.2 (5) 4.2 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (5) 3.8 Based on 5 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(3) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AC Ankit C. Sales Consumer Services ### "Great Experience with ConVox" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2026 My overall experience with ConVox has been very good. The platform is easy to use, reliable, and helps us manage customer interactions efficiently. The support team is responsive, professional, and always ready to assist whenever needed. Any issues or queries are handled quickly, making the overall experience smooth and hassle-free. ConVox has been a valuable tool for our business operations, and I am satisfied with its performance and service. Pros ⭐⭐⭐⭐⭐ Excellent Customer Support! I had a very good experience with the customer support team. They responded quickly, answered all my questions clearly, and guided me throughout the process. The staff was polite, professional, and always ready to help. My issue was resolved promptly, and I felt valued as a customer. I truly appreciate their dedication and support. Highly recommended for anyone looking for reliable and responsive customer service. Cons No major issues so far. The overall experience has been smooth, and the support team has been very responsive whenever assistance was needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Arnab B. Assistant Manager Financial Services ### "A Reliable Calling Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 28, 2025 I've been using Con Vox Calling Software for 2 years and have found it to be a reliable and efficient tool for our communication needs. The software offers a range of features, including call routing, analytics that have streamlined our calling process. Pros Reporting features and user-friendly interface. Cons Minor connectivity issues and delays were noticeable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Renuka K. Quality Analyst Consumer Services ### "Dialer importance in bpo" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 April 8, 2023 It was really nice but due to Sometimes call recording were missing . I felt bad. Pros It was as easy to use , if I wanted to access all agents records at a time date wise. Cons Sometimes call recording were missing , due to which I was unable to judge agents mistake. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Adachi U. Marketer Marketing and Advertising ### "ConVox Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 31, 2022 Automatic dialer is actually excellent for an outbound calls. Pros The automatic distribution is everything it gives you and your team the opportunity not to loss any customer and the fact that it has a predictive dialer is really amazing you and your team can reach out to as many customer as possible. Then the call recorder is dupe you can go back and listen to the conversation your team had with you customers and you can even listen in while the call is going on. Cons No stickiness. The automatic distribution need to be worked on because most times when customers try reaching back it will go to bucket and sometime you wouldn't see anything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mohammed G. Senior Manager Outsourcing/Offshoring ### "Dialer capability" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 26, 2020 Auto dialer capability is good for outbound environment and has multiple modules for dialer management Pros Has good dialer capability through PBX functionality Cons Reporting and options of number masking or multiple DID for a same campaign Reasons for choosing ConVox Dialer strategies model, voip compatibility Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.