Who Uses This Software?

The health and human services community, including behavioral health, addictions treatment, public health, public sector, methadone, child & family and IDD providers.


Average Ratings

9 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Netsmart Technologies
  • www.helper.com/
  • Founded 1978
  • United States

About Helper

Designed to meet the unique needs of psychological therapists, speech therapists, physical therapy providers and chiropractors.


Helper Features

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

Helper Reviews Recently Reviewed!


Overall, Helper is a great PMS that was easy to use and did almost everything that we needed.

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I had used Helper (formerly Therapist Helper) off and on since 1998. In addition to Helper I have used 2 other PMS. Helper has several different reporting options which provides detailed reports to include aging reports, client demographic reports and allows you to see what your collection rate is. It also has integrated claims processing and credit card processing which works smoothly. Since this is not web-based it has annual fees but does not have monthly fees.

Cons: We actually switched to another PMS a few years ago because Helper had been stating for a few years that they were going to go web-based but never did. We have 2 office locations and used their server version but we wanted to discontinue using a server therefore we needed to switch to a web-based software. I do however sometimes regret switching because Helper had much better feature than our new software.

Overall: We were able to collect a high percent of claims due to the features in the software. We were able to enter new clients quickly and efficiently.

Helper is easy to use, functions with ease and the customer support is the best!

Feb 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Anytime CMS releases changes/updates to codes and what not, Helper's transition is always seamless. This PMS offers everything we need for our practice. I do not use any other software on a daily. Customer support is phenomenal and always fixes any issues (usually user error ;) I may have with ease and with a super friendly attitude. Reports are always easy to track, customize and generate and having scheduling and claims submission in one place is very convenient!

Cons: I've been using this PMS for almost 11 yrs and the only complaint I can even think of is when you print a patient's list of upcoming appts, it prints all appts not just upcoming ones so if a client has been with us for yrs, their list of appts is really long. But that is something so trivial, it was almost not even worth listing, but I cannot think of any other cons!

I am now retiring but I have used Therapist Helper for at least 15 years. It always met my needs.

Oct 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a robust practice management system. It always provided a smooth transition for any changes that were required in my field and practice, e.g., ICD or DSM code changes. The best part, however, was that Helper support was always excellent!

Cons: The only complaint I can remember having was that it would print out every insurance company I ever used when I would print mailing labels (this was before I was using Claims Connect). I would often ask Support why I couldn't filter it so it only printed the insurance companies I was actually printing HCFA's for (as it did for responsible parties). It probably is not relevant any more due to electronic claims submission.

I have used Helper in our practice for 9 years and thoroughly enjoy and appreciate it.

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have worked on numerous medical software systems over the last 30 plus years and Helper has been the most enjoyable, cost and task efficient, ease of use, and most importantly it is what its name is, a huge Helper...

Cons: There are no least things that I like about this software. As I stated above about the pros, it is

truly the best software I have had the pleasure of using to manage the office activities where I have worked for the past 9 years..

Overall: Huge Helper, just like the name of the product.. I get peace of mind and ease of work utilizing this software to manage the practice.. so very grateful..

Was great, not evolving to meet new demands

Mar 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Decent customer service, not too expensive. The program does what is says it will do and is reliable.

Cons: Have used it for 18 years or so. Was best in class back then...removed phone interface (used to work with Palm pilots!). Needs to have phone/tablet support and most importantly be CLOUD BASED. Also, the user interface was very good 10 years ago...but now it feels clunky. I would change to a different product if it were not so challenging to start over with someone else..i'm sure eventually I will.

Overall: easy to set up way back when...now it is complex like most programs

Patty - Office Manager

Aug 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to maneuver around in. The software is very user friendly.

Cons: The only thing I can think of (and honestly, this isn't a big deal) is the ERAs. I think that once the ERA has been processed, it should no longer be in the list. But it is simple to remove from the list manually.

Excellent, continuous online education provided for psychologists, social workers and others.

Apr 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most is that provides online continuing education Designed for psychologists, counselors, social workers and other fields related to therapy, also that, the Helper Assurance plan, allows you to have unlimited access to all medical processing software resources, training and networks.

Cons: I like the least is that the approach is aimed at behavioral mental health and until now other approaches that can also generate high quality in the attention to clients are excluded.

Overall: The benefits that I have most enjoyed so far are product updates, customer support and pre-recorded training. I believe that a fundamental benefit is that it helps improve practice operations and return providers to their mission: to provide care.

No iOS, Android or Web accessibility; Costly tech support

Aug 13, 2018
4/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: Attractive interface allowing quick entry of a CPT /session

Cons: Hasn't kept up w/ the times - no web or mobile device access or web access (they've been working on it for years, but haven't succeeded yet). VERY costly service contracts they push everyone to get, and require for tech support.

If they had easily accessed extensive search help online and links to forums from the Help menu would make it much better and easier to use.

Overall: Used for many years, but haven't tried any version since ver. 8

A very helpful software

Jul 24, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I love the support that was available from the customer support team. Any time we had an issue, it was resolved quickly.

Cons: I did not like the "ease of use." This software was not easy to use, however, the customer support was helpful.