Who Uses This Software?

The health and human services community, including behavioral health, addictions treatment, public health, public sector, methadone, child & family and IDD providers.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Netsmart Technologies
  • www.helper.com/
  • Founded 1978
  • United States

About Helper

Designed to meet the unique needs of psychological therapists, speech therapists, physical therapy providers and chiropractors.


Helper Features

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

Helper Reviews Recently Reviewed!

I am now retiring but I have used Therapist Helper for at least 15 years. It always met my needs.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is a robust practice management system. It always provided a smooth transition for any changes that were required in my field and practice, e.g., ICD or DSM code changes. The best part, however, was that Helper support was always excellent!

Cons: The only complaint I can remember having was that it would print out every insurance company I ever used when I would print mailing labels (this was before I was using Claims Connect). I would often ask Support why I couldn't filter it so it only printed the insurance companies I was actually printing HCFA's for (as it did for responsible parties). It probably is not relevant any more due to electronic claims submission.

Overall, Helper is a great PMS that was easy to use and did almost everything that we needed.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I had used Helper (formerly Therapist Helper) off and on since 1998. In addition to Helper I have used 2 other PMS. Helper has several different reporting options which provides detailed reports to include aging reports, client demographic reports and allows you to see what your collection rate is. It also has integrated claims processing and credit card processing which works smoothly. Since this is not web-based it has annual fees but does not have monthly fees.

Cons: We actually switched to another PMS a few years ago because Helper had been stating for a few years that they were going to go web-based but never did. We have 2 office locations and used their server version but we wanted to discontinue using a server therefore we needed to switch to a web-based software. I do however sometimes regret switching because Helper had much better feature than our new software.

Overall: We were able to collect a high percent of claims due to the features in the software. We were able to enter new clients quickly and efficiently.