Who Uses This Software?

Our target audience is not limited or exclusive to just service and maintenance companies. If you employ field operatives to carry out planned or reactive jobs, our solution will be perfect for you.


Average Ratings

28 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Tracer Management Systems
  • www.joblogic.com
  • Founded 1998
  • United Kingdom

About JobLogic

From logging quotes & jobs, to scheduling & tracking, our effortlessly streamlined applications allow you to manage your business through one central system. Joblogic will connect your back office, mobile workforce and customers together through the use of our easy to use web based office software, state of the art customer portal and offline engineer applications specifically designed for both iOS and Android devices. To learn more, visit our website and sign up for a free 30 day trial!


JobLogic Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

JobLogic Reviews Recently Reviewed!

Long term relationship with joblogic - always had great service!

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process.

Cons: The system can be too reliant on human input. Would like to see a few more automated features throughout.

Overall: Allows us to provide our customers with smart reporting that competitors may not be able to produce.

Easy to use database with flexibility and good support

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables

Cons: Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.

Overall: We can streamline our day to day tasks through to our operatives and also link effectively to all our clients

Now that I have had formal training I feel I will be able to use job logic to its full potential

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Its ease of use. very easy to use when you know how. I am looking forward to timesheets being easier when the engineers are taught to use it correctly.

Cons: I think a few reports need to be changed and then it will work better for the company, I don't like that you cant have more than one screen open at a time i.e. doing a purchase order you can't then open the job page.

Vendor Response

by Tracer Management Systems on June 02, 2017

Hi Vicki, Thank you for taking the time to review our software. We are happy that you have now found your feet with the software after some training. We are sure over the coming months you will see more & more benefit from the ideas you formed with our trainer. Thanks again! The Joblogic Team

Old to New Job Logic

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Training for this product could not have gone better, Our trainer was extremely helpful, friendly and explained everything in a very "non-technical" way, so that everyone, irrespective of their previous level of understanding, took all on board, leaving us with the impression that we would be fully supported in the future.

Vendor Response

by Tracer Management Systems on April 21, 2017

Hi Julie, Thanks for leaving us your feedback. We will pass on your comments to Paul and look forward to helping you move smoothly to the new system. We are always here to help if you need any advice. Joblogic Team

Excellent system and service

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Overall: Have just received training on Joblogic in preparation for the system gong live within the company. Looking forward to having everything is one place for ease of use. Training was excellent and system explained well

Vendor Response

by Tracer Management Systems on April 09, 2017

Hi Tracey, Thanks for giving us your feedback, we will pass your comments onto our team here in Birmingham. We are looking forward to you going live and seeing the full benefits of the system. If you need anything feel free to contact us. Joblogic

JobLogic review following training

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its ability to manage assets and maintenance. The JobLogic mobile app is also very easy to use which in the past has been a problem for our engineers when using other systems.

Cons: That assets are displayed in the parts page.

Overall: We placed an order with JobLogic a few months back, the service from start to finish has been outstanding. In particular the trainer Paul Webb has gone in my opinion above and beyond to ensure that our system has been setup up with zero flaws. The support team have been available over the phone every time we have needed assistance and have remotely logged on our computers to assist when necessary. The actual software system is exactly what we need for our company as it is not just a simple job management tool but can also effectively manage quotes and maintenance of assets amongst other things. I highly recommend this professional company.

Recommendations to other buyers: Take your time when completing the setup as our initial idea was to go live within two weeks of training and speak to the lovely support team throughout the process.

Vendor Response

by Tracer Management Systems on September 06, 2016

Hi Becky, Thanks you for such a positive review for our team here in Birmingham and for the software as a whole. Its good to know you found the team so helpful and that you have been well looked after by our training team. Keep in touch in the run up to going live and don't hesitate to contact us for any advice or help. JobLogic

Job Logic Training

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like that you can program all your costs into job logic so that it calculates costs on jobs.

Overall: Had a great day, great company, great trainers! :) Feel much more confident in using the system.

Vendor Response

by Tracer Management Systems on September 06, 2016

Hi Hollie, Thanks for you great review. Glad to hear you had a great day at our training centre and we will pass the comments on to the training team. Please let us know if you need any advice or help in the build up to your go live day. JobLogic

Great for our business

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Joblogic has really helped us to improve the service that we offer to our customers. Since using the system we have significantly reduced the response time between customer query & engineer deployment. It has also drastically helped us to cut down on the amount of paperwork that passes through the office, and we are now a virtually paperless office thanks to Joblogic. The training and ongoing support is always second to none. We have always received an excellent level of support as we endeavor to utilise more and more of the programme's features

Vendor Response

by Tracer Management Systems on April 15, 2016

Hi Eve, Thanks very much for your review. We are pleased to hear how highly you rate our trainers,support team & system. We look forward to an ever growing future with Barlows and helping you to the next level on your road map. JobLogic Team

A fluid software perfect for a busy maintenance business

Feb 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using the software for around 18 months and have found it to be user friendly and simple for our on site engineers to work with, we have seen time savings in all departments that are using the software. The developers are pro active and always looking for ways to improve and integrate the system into businesses. The cost is not prohibitive and the back up from the support team is first class. It takes a little bit of time to learn to use the various modules and to implement them into existing systems, but this is the same for anything that a business brings into its process that is new. Joblogic are a forward thinking team who are not afraid to ask for suggestions on improving the all round package. Our clients speak highly of the weblogic customer portal and we look forward to strengthening our working relationship with the joblogic team for many years to come.

Vendor Response

by Tracer Management Systems on February 03, 2016

Hi Gary, Thank you very much for taking the time to review the JobLogic Software. We are pleased that you found it so user friendly and simple to use (especially with the engineers, who's time is precious on site & software needs to be quick and simple to use). We will continue to release new and innovative ideas for the office and mobile side of the software and look forward to hearing what you think of them. Thanks Again JobLogic

Great Support Team

Nov 12, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just wanted to say a huge thank you for all your support recently for various things we¿ve thrown at you. We¿re making several changes here and you¿ve all been so helpful and accommodating.

People are quick to complain so just wanted to take the time to actually thank you, it is very much appreciated.

Vendor Response

by Tracer Management Systems on February 03, 2016

Hi Helen, Thank you for your kind words. We are lucky at JobLogic in that our customers do seem to take the time to let us know when we are doing a good job. It was a pleasure helping you achieve your changes and help you push forward with your ideas. Anything else we can help with, just let us know. JobLogic

Very Good Software

Nov 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software stores and sorts a huge amount of data which is always on hand to be able to keep customers up to date with jobs as they are happening. Mobile Logic will assist us with our drive to reduce waste with paperless worksheets as well as quick updates between engineers and the office.

It is worth the time to set it up to get the most out of it.

Vendor Response

by Tracer Management Systems on February 03, 2016

Hi Madeline, Thanks for the review of the software. At CPL you were always going to find it beneficial due to your way of thinking . "It is worth the time to set it up to get the most out of it." which is exactly why it is so powerful for you, so cost effective and time saving. We look forward to a long lasting relationship with all at CPL and going forward with new ideas in the future. JobLogic

simple to use once explained

Oct 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: system easy to use explained very well and work well with for what is need for

Vendor Response

by Tracer Management Systems on October 22, 2015

Hi Craig, Thank you for taking the time to review JobLogic. We look forward to a great working relationship with AMG Southern (Dyno Plumbing). JobLogic

Simple and easy to use

Oct 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No cons.
Looks great. Especially like the MobileLogic. Would be good if it was connected live to Stoklogic.

Vendor Response

by Tracer Management Systems on October 23, 2015

Hi James, Thanks for reviewing JobLogic. As discussed we are developing the link to the stock system and we will let you know as soon as it's ready. JobLogic

easy to use

Oct 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: no negatives. enjoyable experience

Vendor Response

by Tracer Management Systems on October 23, 2015

Hi Sharon, Thanks for your review on how easy the software is to use. Stay in touch through your initial learning curve and you know where we are if you need anything else. (No Bananas though right?) JobLogic

really good system

Oct 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: overall we are more then happy with the system, the continual development of Job Logic as really improved how our business operates.
If we require any changes or highlight a new procedure we have to adhere for one of our clients, Job Logic work in partnership with us to provide a solution.
We have recently started using web logic and we have all been really impressed with this.

Vendor Response

by Tracer Management Systems on October 15, 2015

Thank you for your review Nick. It's great to work with Airco. All the best, James

JobLogic implementation and operation, 3 years on!

Sep 08, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We first started our journey to implement 'Joblogic' in 2011 and after initial discussions with 'JobLogic' on our needs, both for IT implementation and operational needs, the product, with the help of our own IT department, was set to work across our support business. It soon became apparent that unique features of our IT network meant 'JobLogic' had to provide non standard work rounds which were completed in a timely manner. Other unique business requirements were discussed with 'JobLogic' and once agreed, were quickly implemented with little issue.

In the early days, reliance on telephone support was a weekly event, and solutions were provided straight away. On the occasions when a more complex solution was required this was generally resolved by the end of the same working day. Within a few months this reliance on support reduced to the occasional call. We now operate over 100 users across 7 offices, of which 30 users can operate consecutively.

I would recommend 'JobLogic' as an off the shelf service management solution with a lot of built in features, although you may need to make slight changes in your operation to fit the product.

Vendor Response

by Tracer Management Systems on October 23, 2015

Hi Steve, Thanks for sharing your story of the last 3 years with JobLogic. We have enjoyed working with you on many projects/bespoke elements and look forward to a long lasting working relationship with you and all the team at Matrix. JobLogic

Brilliant software

Jul 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use with new features upcoming every month...

Vendor Response

by Tracer Management Systems on July 31, 2015

Hi Aaron, thanks for taking the time to review the software. There are indeed more and more features in the pipeline and we will let you know about them in our release email which goes out first to all customers. JobLogic

We have worked with this software for over 7 years and have received excellent support

Jun 15, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: For us the PPM planning module is the most important and it works well. We also invoice from the system using the controls set up in the contract again this works well. We are moving to the mobile format and will increase our use with this over the coming months and are looking for Joblogic to provide all the necessary mobile forms that we can use

Vendor Response

by Tracer Management Systems on June 16, 2015

Hi Stuart, Thanks for the review. Good to hear you are going live with the mobile software and we are sure you will see the benefit over the coming weeks. We look forward to working with you on the mobile forms & getting you up and running with them. Thanks again JobLogic

Brilliant System

Jun 15, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system as a whole is excellent, it has all aspects we need.
The only downside is the Buylogic. I would like to move away from Sage purchasing but the inability to amend a PO once you have emailed it over stops me doing this, there is no ability to free type as parts have to come from the library and this also poses a problem with us.
The system overall though is great.

Vendor Response

by Tracer Management Systems on June 16, 2015

Hi Elizabeth, thank very much for your positive review & comments. You can edit the PO's after emailing quite quickly. Please call one of our trainers who will happily take you through this remotely. Your point about the parts has been passed to development for their consideration. Thanks again. JobLogic

A better product than other systems we have had in place before

Jun 08, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Joblogic is an all round good system.

Once we got past the first few months we were able to adapt Joblogic to Fieldway's needs.

Joblogic is efficient, easy to use and has really helped at Fieldway.

The only real issue we have is a connection issue which is being dealt with. This causes problems when Joblogic goes down as we are now so reliant on it.

Vendor Response

by Tracer Management Systems on June 11, 2015

Hi Lorren, Thank you for taking the time to review our software. We have made a lot of infrastructure changes over the last few months & believe we have resolved the connection issue you had. We are now confident you will get a seamless service and be happy with what we have done. JobLogic

Brilliant Software at a competitive price.

Jun 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Joblogic has been brilliant for us as a business. We started initially using the back office system and, due to the success of that, we implemented the engineers mobile software, which has also worked as we intended. The team at Joblogic are always willing to help where required and I would strongly recommend this service software to any company.

Vendor Response

by Tracer Management Systems on June 01, 2015

Thank you for your great review Karl. It's good to watch companies like yourselves start off with the basic modules of the system then grow into other beneficial areas. We will pass on your comments to the rest of the team. Thanks. JobLogic.

A clear and easy to use suite of software.

May 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a small operation we only really use a small percentage of what this software suite is capable of. However, it is clear that Joblogic have a clear and indepth knowledge of the industries they target with this software. This results in a program that makes sense and as such is very easy to use with familiar processes and terminology. I would not hesitate in recommending this product.

Vendor Response

by Tracer Management Systems on May 27, 2015

Thanks for the review Greg. We pride ourselves in making the system easy to use & user friendly and it's good to read when users point this out in reviews. Regardless of size and use, we are happy that you chose JobLogic and look forward to helping you grow. JobLogic

Couldn't ask or expect more from Joblogic and it's staff. 1st Class service and product.

May 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Joblogic for several years and in this time have realised how much we initially underestimated the capabilities, ease of use and overall long term company benefita. We have achieved noticeable cost savings, time savings, it is quick to understand for both office and field based staff and all at a very competetive price. Joblogic will always be and should be everyone elses first choice.

Vendor Response

by Tracer Management Systems on May 27, 2015

Hi Dan, Thank you for writing such an amazing review! It means a lot when customers take time out of their day to write on here. We appreciate the good comments in your review and forgive you for your bad choice in football teams. JobLogic

Having used JobLogic I found the system met the requirements we needed.

May 20, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The back up service from JobLogic was great, whenever a problem or situation arose it was dealt with quickly & efficiently. I was always confident that issues would be addressed & I would be kept up to date at all times.
The training provided was informative, productive & most importantly delivered in a great way!

Vendor Response

by Tracer Management Systems on May 27, 2015

Thank you for taking the time to review our software Lorraine. We appreciate your kind words and have passed them on to the Training Team & Support Department Managers. JobLogic

Solves many problems

May 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
- You can see the details for each job on date logic (Client, Address)
- It is easy to move jobs around without looking for the paperwork
- Solves the H&S problem of lone working
- You can change a quote into a job (you decrease administration cost)
- Outstanding customer service
- Friendly, easy to work with company with personal approach

Cons:
- Diary could be visually more friendly

Vendor Response

by Tracer Management Systems on May 27, 2015

Hi Ania, Thankyou for such a detailed review. We are glad that you have listed so many benefits to the system and take on board the comment about the diary. We are working hard on improving JobLogic everyday and will let you know about any changes made in the future, that may benefit Lightside in this area. We have passed on your comments about the personal approach & support team to the department manager. JobLogic

Really ease to set up and use

May 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a manufacturing company we were surprised at how adaptable this software really is. You may have to think about how you do things but the software is adaptable to how you work. It makes life really easy once you get into it and keeps a track of all new instrument sales and service on instruments later on. I would recommend this software to anyone.

Vendor Response

by Tracer Management Systems on May 27, 2015

Thanks Dave! Your review & recommendation is very good to read. The software is adaptable and we are glad you have found it such a benefit to your company. Thanks Again. JobLogic

Job Logic its that simple!

Feb 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As the Managing Director of The AM Group it was very important to get the correct service management software first time, we looked at various products on the market, but the job logic system was by far the best available. We have now used the system for the best part of ten years, and would still say its the best, its very user friendly, cost effective and the back up team are second to none, Job Logic would be our number one choice every time!

Vendor Response

by Tracer Management Systems on May 27, 2015

Thanks for taking the time to write such a great review Mike. We are happy you chose us all them years ago and look forward to another 10 + years working alongside you and all at AM Group. JobLogic

Product and support

Feb 02, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I would like to recommend Joblogic as an end to end computerised system for effectively managing all aspects of contracts. The system is flexible and easy to use whilst providing the structure for the ever important audit process. For planned or reactive maintenance it¿s real time reporting ability which can be accessed by clients really stands out from other similar products. Joblogic go that extra step in after sales support even to the point where they talk to our clients directly to fully understand their requirements.

Vendor Response

by Tracer Management Systems on May 27, 2015

Thanks for taking the time to write your review Rob. We appreciate your comments and will pass on the positive remarks to our support team. JobLogic