# Page 2 | Joblogic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Joblogic the right Facility Management solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134632/JobLogic/reviews --- Joblogic 4.3 (100) [View alternatives](https://www.capterra.com/p/134632/JobLogic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 2 - Reviews of Joblogic ## Showing most helpful reviews Showing 26-50 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nasrullah A. Engineer Computer Networking Used the software for: Less than 6 months ### "Reliable Field Service Management with Strong Features and Minor Learning Curve" May 3, 2026 4.0 Overall, Joblogic has been a valuable tool for managing field service operations. Despite minor issues, its robust features and user-friendly design have enhanced our productivity and service delivery. Pros I appreciate Joblogic’s comprehensive maintenance management features and its ease of use, which streamline field operations effectively. Cons While Joblogic offers many useful features, the platform sometimes experiences occasional bugs that can interrupt workflow. Additionally, some advanced features have a steep learning curve, requiring extra time and training for new users. The mobile app, though functional, could benefit from improved stability and faster performance. Customization options are somewhat limited, which may restrict adapting the system to very specific business needs. Overall, these issues can cause minor frustrations but do not overshadow the platform’s overall value. Review Source Response from Tracer Management Systems May 7, 2026 Hi Nasrullah, Thank you for the honest and thoughtful review. We're glad to hear Joblogic has made a positive impact on your field service operations. Your feedback around the mobile app, learning curve, and customisation options is duly noted and will be passed on to the relevant teams. If there's anything we can help with in the meantime, please don't hesitate to get in touch. Best regards, The Joblogic Team jB julie B. Consultant Legal Services Used the software for: 2+ years ### "Joblogic Increasing Productivity " January 23, 2026 5.0 Joblogic is a powerful tool for field service businesses looking to move away from chaotic, paper-based methods. It creates a more efficient, transparent, and profitable operation by placing the entire job lifecycle at your fingertips. Pros Joblogic has increased productivity by reducing admin time for schedulers and engineers. It has also improved cash flow for faster invoicing via integrated systems and on-site digital signing. It has a User-friendly interface and it is amazing for time tracking. Cons The software delivers substantial long-term benefits, but businesses should be prepared for a considered implementation phase and should budget for training to ensure a smooth transition and maximize their return on investment. Review Source Response from Tracer Management Systems January 29, 2026 Hi Julie, Thanks so much for taking the time to share your review and for the great 9/10 rating. We are really pleased to hear that Joblogic has increased productivity by reducing admin time for schedulers and engineers, and that it has helped improve cash flow through faster invoicing, integrated systems, and on-site digital signing. It is also great to know you have found the interface user-friendly and that time tracking has been particularly valuable. We also appreciate your feedback regarding implementation and training. A structured rollout and the right level of training are important to ensure a smooth transition and maximise long-term value. Thank you again for recommending Joblogic and for sharing your experience. If you have any further questions or feedback, please do not hesitate to get in touch. Best regards, The Joblogic Team Shyam Kishor P. Manager Information Technology and Services Used the software for: Less than 6 months ### "Good software, but takes time to get used to" April 8, 2026 5.0 We started using Joblogic a few months ago and it covers a lot of ground. Job scheduling, maintenance management and time tracking are all handled in one place, which is really convenient. The first few weeks were a bit rough. There is a lot to learn and it is not always obvious how things connect. But once you get past that, the software does what it promises. It has helped us stay more organised and on top of ongoing jobs. For the price, it is a fair tool for any team that deals with field service or maintenance work regularly. Pros We have been using Joblogic for a few months now and it has brought everything under one roof. Job scheduling, maintenance tracking and time logging are all in one place, which saves a lot of back and forth. Once you get comfortable with how it works, it is genuinely useful for day to day operations. The value for money is decent too, especially for a team that needs to manage jobs and track time regularly. Cons The learning curve is quite steep at the start. It takes a while to figure out where everything is and how the different parts connect. New users will likely need some time before they feel confident using it properly. A more guided setup or better onboarding would make a big difference for anyone coming in fresh. Review Source Response from Tracer Management Systems April 13, 2026 Hi Shyam, Thank you for your detailed feedback. We’re delighted to hear that Joblogic has helped bring your scheduling, maintenance, and time tracking into one place, making day-to-day operations more efficient. It’s great to know you’re seeing the value once getting familiar with the system. We also appreciate your honest comments regarding the learning curve. We understand that getting started can take some time, and we’re continuously working on improving our onboarding experience to make this process smoother for new users. If there’s anything we can assist you with, please don’t hesitate to get in touch. Best regards, The Joblogic Team SS Sigitas S. Maintenance engineer Facilities Services Used the software for: 2+ years ### "Joblogic review" July 24, 2025 3.0 My overall experience with Joblogic is neutral. As a user, i liked it being simple, however issues with picture uploads and program crashing resulting in lots of time wasted, adds to the negative side of experience. As a result, our new company management decided to switch to a different software for our daily job logging and reporting. Pros It is great that this software is set up in a very user friendly way. It was easy to start using it, as it was functioning in a simple and easy way. There was no need to look through user manuals. Cons The most problematic thing was very slow picture upload. It was taking ages to upload images, especially if wifi signal wasn't very srong. To get images uploaded using mobile data was close to impossible. Another frustrating thing was program crashing and loosing all the entered details on the report. Entering all the details repeatedly can waste quite a lot of time. Switched from [MoreApp](https://www.capterra.com/p/141864/MoreApp-Forms/) Joblogic was a better software than MoreApp and had more useful features required for our company Review Source Response from Tracer Management Systems August 12, 2025 Hi Sigitas, Thank you for your review and for using Joblogic. We are pleased to hear you found the system straightforward and easy to use from the very start. We are sorry for the inconvenience you experienced with image uploads and stability. We take this feedback seriously and continue to work on improving system performance, including in environments with weaker network connections. Our team is always available to help customers optimise their setup and we would have been happy to work with you on this. Best regards, The Joblogic Team aG abbie G. pest control Recreational Facilities and Services Used the software for: 6-12 months ### "Absolutely Frustrating Experience – Avoid This Company at All Costs" May 22, 2025 1.0 Cons Our experience with this system has been nothing short of a nightmare. We were sold a platform that was supposedly "perfect" for our pest control business, with promises that it would handle all our operational needs. What we got instead was a clunky, confusing interface that's nearly impossible to navigate, and a support team that clearly doesn’t understand their own product. We’ve spent countless hours—literally days—trying to get the system to perform basic tasks we were explicitly told it could handle. After finally reaching out for help, we were met with vague, unhelpful responses that showed the customer service team either didn’t understand our questions or simply didn’t care. Even worse, once it became clear the system couldn't do what we needed, they refused to offer a refund which is over £1000 The software is unusable for our business, and the time and money we’ve lost is incredibly frustrating. Do yourself a favor and steer well clear of this company. They overpromise, underdeliver, and wash their hands of any responsibility when their system fails to perform. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Joblogic joblogic promised they could offer alot more than jobber. which was not the case Switched from [ServicePRO](https://www.capterra.com/p/31608/ServicePRO/) they no longer offered it in the uk so we needed to find another solution Review Source Response from Tracer Management Systems August 12, 2025 Hi Abbie, We are sorry to hear that your experience with Joblogic has been disappointing. Our aim is always to give clear information about what the system can do and to provide helpful support throughout. We regret if you feel this was not the case. We understand how important it is for software to meet your operational needs and we are sorry that you found it difficult to use. Your comments have been shared with our management team so we can review how we communicate and support our customers in future. If you are open to it we would welcome the chance to speak with you directly to better understand the challenges you faced and explore if there is any way we can assist. Best regards, The Joblogic Team MB Merdin B. Director Construction Used the software for: Less than 6 months ### "Misleading sales team, expensive and not up to the task." April 24, 2025 1.0 We signed up with Joblogic based on a sales demonstration that clearly led us to believe the system could manage CIS internally. At no point were we told that core CIS functions would rely entirely on external accounting software like Xero—software we do not have access to. Once we discovered this post-purchase, we immediately raised concerns, but after nearly a month of back-and-forth, Joblogic failed to offer a workable solution. To make matters worse, features that were presented as standard—such as automated email reminders—turned out to be hidden behind extra-cost “Marketplace” add-ons, which was never disclosed during onboarding or sales. Despite our clear communication and good faith attempts to resolve the issue, Joblogic refused to cancel the agreement or offer a refund, even though the system provided zero usable value to our business. We had no choice but to cancel the direct debit and begin preparing legal action. I would strongly caution other businesses to get everything in writing before signing, and to be wary of vague promises made during the demo process. Pros On the sales demon we liked what we were sold, but it turned out it was nothing like that. Cons Complicated software, lacking basic functionalities, have to pay extra for features that other software have on default. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/) Reason for choosing Joblogic We were sold functionalities that the other product lacked, but was mis sold Switched from [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Transparent sales processes, better functionalities and easier to use. Review Source Response from Tracer Management Systems May 9, 2025 Hi Merdin, Thank you for your feedback. We’re sorry to hear of your concerns. However, we want to clarify that throughout the sales and onboarding process, we were transparent about CIS functionality being supported via Xero. You mentioned Xero was your accounting package, and our demos and guidance reflected that. In the final demo, we clearly stated that CIS would operate through Xero, and we provided a workable solution with the necessary reporting. When you raised concerns, we responded by revisiting demo materials, reviewing the contract, and offering further support to ensure the system met your needs. We regret that we could not reach a resolution. As the account remains in arrears, the matter has moved to formal proceedings. We remain committed to clear communication and supporting our clients with transparency and fairness. – The Joblogic Team JM Jesse M. Operations Coordinator Building Materials Used the software for: 6-12 months ### "Good tool for staying on" March 30, 2026 4.0 Pros The scheduling and dispatch features are pretty solid. It's easy to see where everyone is and assign new jobs quickly, which saves us a ton of time daily. Our field techs really like the mobile app for updating job statuses and adding notes right from the site. Cons The reporting module took a bit to figure out, it's not super intuitive at first glance. Building custom reports can be kind of annoying, and I often have to export data to Excel to get what I really need. Not a huge deal, but could be smoother. Review Source Response from Tracer Management Systems April 20, 2026 Hi Jesse, Thank you for your detailed feedback. We’re delighted to hear that the scheduling and dispatch features are helping your team stay organised and save time day to day. It’s also great to know your field technicians are finding the mobile app useful for updating job statuses and adding notes on site. We appreciate your honest comments regarding the reporting module. We understand it can take some time to get familiar with, and we’re continuously working on improving its usability to make building custom reports more intuitive. If there’s anything we can assist you with, or if you’d like support in getting more out of reporting, please don’t hesitate to get in touch. Best regards, The Joblogic Team DS Devesh S. Manager Entertainment Used the software for: Less than 6 months ### "Powerful Field Service Management with Some Rough Edges" March 30, 2026 5.0 Overall, using Joblogic feels like working with a feature-rich field service management platform that’s very strong in core operations but has a few usability and performance quirks All-in-One Field Service Solution – Manages scheduling, dispatching, job tracking, asset management, invoicing, and reporting in one platform. Mobile Access – Technicians can access job details, asset histories, and compliance checklists on site Pros Reporting & Data Insights Centralised data storage and reporting tools help businesses analyse performance, monitor KPIs, and make more informed decisions. Strong Customer Reviews on Support & Transition Many users report that after the learning curve, the software is a significant improvement over previous systems, and they found the support team responsive during onboarding Value for Money & Ease of Use (Overall Rating) Independent review platforms show high overall ratings for ease of use, support, and functionality, which users appreciate. Cons Weak Mobile App Experience The mobile app is seen as limited in capability compared to the desktop version. Many engineers can’t do full tasks on it, and it can lag or struggle with uploads in low‑signal areas Technical Issues Like Slow Uploads & Crashes Users report slow picture uploads and occasional crashes that can result in lost data and wasted time Feature Limitations / Extra‑Cost Add‑Ons Some features that users expected to be standard (like automated email reminders) are instead behind extra‑cost add‑ons or not included by default. Review Source Response from Tracer Management Systems April 2, 2026 Hi Devesh, Thank you for taking the time to share your detailed review. We’re pleased to hear that you’ve found Joblogic to be a feature-rich and valuable platform, particularly when it comes to reporting, data insights, and supporting your core operations. It’s great to know that the centralised system and onboarding support have helped make the transition smoother for your team. Thank you again for sharing your experience and highlighting both the strengths and areas for improvement. Your feedback plays an important role in helping us enhance Joblogic for all users. Best regards, The Joblogic Team Chris C. Management Consultant Human Resources Used the software for: Less than 6 months ### "The Perfect Tool to Centralize Our Workflow" January 14, 2026 5.0 Users appreciate the system's ability to connect back-office staff, mobile field teams, and customers in a single, cloud-based platform. Pros Strong Asset Management: Excellent for tracking service history and planned preventative maintenance (PPM) for physical equipment. Cons Engineers using the mobile app frequently report issues withand extreme difficulty uploading photos in areas with low signal or weak Wi-Fi. Review Source Response from Tracer Management Systems January 16, 2026 Hi Chris, Thanks so much for taking the time to share your review and for the fantastic 10/10 rating. We’re really pleased to hear that Joblogic has helped centralise your workflow and that you’re finding the asset management features particularly valuable for tracking service history and planned preventative maintenance. It’s great to know the platform is supporting collaboration between back-office teams, field engineers, and customers. We also appreciate your honest feedback regarding photo uploads on the mobile app in low-signal areas. This is something our product team is actively aware of, and feedback like yours is invaluable as we continue to improve performance and reliability for engineers working in the field. If you have any further questions or would like to share more feedback as you continue using Joblogic, please don’t hesitate to get in touch. Best regards, The Joblogic Team JL Jane L. Sales Administrator Oil & Energy Used the software for: 1-2 years ### "Review for Farhan Waseem Bhatti" November 22, 2024 4.0 Farhan was helpful and knowledgeable and kept in regular contact. Pros We wanted to make an amendment to one of our forms and I spoke to Farhan Waseem Bhatti. He was extremely helpful and was very thorough in making sure the changes were what we required. He was also very patient Cons I didn't have any complaints on this occasion. Switched from [Excel Database Tasks (EDT)](https://www.capterra.com/p/136873/Excel-Database-Tasks-EDT/) It was an old system and we were looking for a more efficient system. Review Source Response from Tracer Management Systems December 11, 2024 Dear Jane, Thank you for your kind review. We’re glad to hear that Farhan was able to assist you effectively with your form amendments. We’ll be sure to pass on your kind feedback to him. It’s great to know you’re finding Joblogic more efficient. If you need any further assistance, please don’t hesitate to get in touch. Best regards, Joblogic Team DR Davi R. Programmer Program Development Used the software for: Less than 6 months ### "Joblogic Reviewd" December 31, 2024 4.0 My overall experience with Joblogic has been positive. It provides a solid platform for managing jobs efficiently, although it may require some time to fully adapt to its features. Pros I liked that Joblogic streamlines job management and offers a comprehensive solution for scheduling, tracking, and managing work orders. Cons One downside is that the interface can feel a bit overwhelming at first, with a lot of details to learn. Review Source Response from Tracer Management Systems February 28, 2025 Hello Davi, Thank you for your wonderful feedback. We’re pleased to hear that Joblogic has helped streamline job management and provided a comprehensive solution for scheduling, tracking, and managing work orders. Delivering an efficient and reliable platform is something we strive for. Our team is always working on making the system as intuitive as possible, and we also offer training and support to help users get up to speed quickly. We truly appreciate your support and are glad to hear you have had a positive experience overall. If there is anything we can do to assist further, please do not hesitate to reach out. Best regards, The Joblogic Team VR Verified Reviewer accounts Construction Used the software for: 6-12 months ### "Satisfied story " December 26, 2024 4.0 My overall experience has been positive; their approach to accommodation and customer service is exceptional. I am very satisfied with them. Pros The Joblopic software is easy to use and dependable. Cons "exceptional customer support. approachable, cooperative company with a personalized touch." "Excellent assistance, prompt and dependable. special appreciation to our onboarding coordinator." "The key feature for us is the software's reliability. Protean has consistently performed well for us with no downtime in nearly six years." "There can be insufficient feedback/understanding regarding the causes of errors. Additionally, there may be extended wait times for the development team to resolve issues within the system." "Horrible company; steer clear of them." "Initially, creating forms was perplexing but became quite straightforward after a few queries were clarified." Review Source ZB Zakaria B. Account representative Information Technology and Services Used the software for: I used a free trial ### "Job Logic Review" December 30, 2024 5.0 Overall, my experience with Joblogic has been positive. It has significantly improved efficiency in our operations, and with a few tweaks to the mobile experience, it could become an even more invaluable tool. Pros I really appreciate how Joblogic streamlines our job management and scheduling processes, making it easy to track tasks and maintain smooth communication across teams Cons One area for improvement would be enhancing the mobile app's functionality, as it sometimes lacks responsiveness when updating job details Review Source Response from Tracer Management Systems February 28, 2025 Hello Zakaria, Thank you for your valuable feedback. We’re delighted to hear that Joblogic has helped streamline your job management and scheduling processes, making task tracking and team communication more efficient. Delivering a solution that enhances operational efficiency is something we take great pride in. We appreciate your comments regarding the mobile app’s functionality. Optimising performance and responsiveness is a key focus for us, and we are continuously working on improvements to enhance the user experience. It’s great to know that Joblogic has already had a positive impact on your operations. If you have any specific suggestions or further feedback, please feel free to reach out. We’re always here to help and improve. Best regards, The Joblogic Team BRM BALA RANGARAO M. my own Animation Used the software for: Less than 6 months ### "Outstanding Tool for Workflow Management" December 31, 2024 5.0 Overall, my experience with Joblogic has been positive. It’s a reliable tool that improves efficiency and helps manage tasks effectively, making operations smoother. Pros Joblogic offers excellent product quality with intuitive features that streamline workflows. The interface is user-friendly, and the support team is very responsive. Cons The cost can be on the higher side for smaller businesses, which might limit its accessibility for startups or companies with limited budgets. Review Source Response from Tracer Management Systems February 28, 2025 Hello Bala, Thank you for your thoughtful feedback. We’re so pleased to hear that Joblogic’s intuitive features and user-friendly interface have helped streamline your workflows, and that our support team has been responsive when you have needed assistance. Ensuring a smooth and efficient experience for our users is always our priority. We continuously strive to provide the best value possible, and if there is anything we can do to better support your needs, please do not hesitate to reach out. We would be happy to explore options with you. Your support means a lot to us, and we are grateful to be part of your business journey. If there is ever anything else we can do, we are always here to help. Best regards, The Joblogic Team CS Chad S. Sales Business Relations Security and Investigations Used the software for: 6-12 months ### "Joblogic honest review" December 26, 2024 4.0 Experience was great I would say it would compete with about any of the other products for the industries. Pros It enhances paperless operations and supports large amounts of data Ease of access to information for Customers Movement of job details and data are easily provided Cons The filtration and automation options need little improvements Options to open more than one screen at a time could be considered Restrictions are usually placed on users that do not accept improvement suggestions Review Source TK Tenae K. Owner Facilities Services Used the software for: Less than 6 months ### "Job Logic is really perfect for service businesses" December 30, 2024 5.0 Very easy to navigate, I appreciate the ease for users. They didn’t limit that. Pros It’s a great service management app for my small business. Cons There were no complaints with Job Logic. Review Source Response from Tracer Management Systems February 28, 2025 Hi Tenae, Thank you for your kind words. We’re delighted to hear that Joblogic has been a great fit for your service business and that you find it easy to navigate. Providing a seamless and user-friendly experience is one of our key priorities, so it’s fantastic to know that this has made a difference for you. We truly appreciate your support and are here if you ever need any assistance or have any suggestions. Best regards, The Joblogic Team SN Samwel N. Art and design Accounting Used the software for: 1-2 years ### "Streamlining field service operation With efficiency and ease" December 26, 2024 5.0 Provides a positive experience for businesses in the field service industry Pros Job scheduling, saving time and reducing errors Cons Small businesses may find the subscription pricing slightly high Review Source VK Vanitha K. Senior application consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "great tool for field management with some downsides" December 27, 2024 5.0 overall its a great product with user friendly interface and better scheduling features Pros It has a user friendly interface which makes team to use is easily Cons Some advanced features are there which requires training Review Source SJ Subash J. Data scientist Hospital & Health Care Used the software for: Less than 6 months ### "One month Review " January 3, 2025 3.0 Pros One of the Very few in this domain and I like inventory tracking management a lot Cons There are no much integrations this can offer. Review Source Response from Tracer Management Systems February 28, 2025 Hello Subash, Thank you for your feedback. We’re pleased to hear that you find our inventory tracking management valuable. With regards to integrations, we do offer options based on business needs. If there are specific integrations you require, our team would be happy to discuss how we can support your requirements. We appreciate your support and remain committed to continuously enhancing your experience with Joblogic. Best regards, The Joblogic Team SR Sudha R. Clothing store Apparel & Fashion Used the software for: Less than 6 months ### "good service" December 26, 2024 4.0 feel good and better....nice work, confident in using Pros great company, good job, using your system confident Cons fail to keep sales promise in managing to get the programming Review Source JR Jolene R. Director Construction Used the software for: 2+ years ### "Game Changer!" July 21, 2023 5.0 We joined JL back in 2016 and started with the old desktop version. Going from what we were using to JL was a big step for us with a trip up to Birmingham for some training. It was essential that we could import existing customer records from our old system to JL and we received a great deal of support from JL during this setup period. Since migrating from desktop to cloud version we have had on site training which was great and saved us the expense and time of travelling from Cornwall to Birmingham. Everybody we have dealt with at JL since we joined have been great and always very helpful. I think sometimes when a company like JL expands very quickly they can forget about the smaller companies like us but it has never felt this way for us, I really cant imagine a day when we look to move away from JL. Pros Too many pros to list here! The most useful thing has to be the way the calendar/diary and allocation of jobs to engineers works but also the invoicing module which integrates with Xero effortlessly. Cons Not being able to upload a large batch of new customer site addresses ourselves. We can add individual new sites but when working with large new developments like we do, which can be made up of 100's of properties a batch import is essential. The work around is that we have to send the completed template to JL and ask that they upload the bath of sites for us which can take a few days to be done. We were able to batch import sites ourselves on the old desktop version so it seems a bit of a step backwards that we cant do this on the current version. Review Source AV Alfred V. Operations Hub Manager Environmental Services Used the software for: 6-12 months ### "Joblogic makes sense. It helps us do the job." October 5, 2023 4.0 The team behind this software solution is clearly focused on developing the software with benefits to the user in mind. They are very open to suggestions and recommendations.Special word to the Squad Almighty who are my to go to team for support within Joblogic. It never takes long for them to understand the typical user requirements for our business and either explain the solution within the software or are happy to put our ideas forward for future development of the software. Pros Having run jobs for a team of around 50 engineers of various trades through joblogic for nearly 5 months I can confidently say Joblogic does the job for us!For an off the shelf solution Joblogic already offers a lot of functionality, a very intuitive user interface, flexibility in use of parameters and settings and all the job management tools you need on a daily basis.The team behind this software solution is clearly focused on developing the software with benefits to the user in mind. They are very open to suggestions and recommendations.Special word to the Squad Almighty who are my to go to team for support within Joblogic. It never takes long for them to understand the typical user requirements for our business and either explain the solution within the software or are happy to put our ideas forward for future development of the software.Is there anything not working for us? Well, it does not actually does our actual job for us.... Cons The stock features of Joblogic are very basic. Joblogic management has shown an interest in our ideas and we look forward to how this (relatively new) module will develop. Hopefully with our input. Review Source Myles E. Company Director Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "First class customer service!" January 25, 2019 4.0 We have been operating for 50 years, and all our systems and records have until very recently been paper-based. This has created various bottlenecks that have been damaging in terms of efficiency and responsiveness to customer requirements. I have embarked upon a root and branch upgrade of our business processes, hardware, software, training and recruitment and part of this has been sourcing a CRM/Job Management System that will allow us to refine our processes across all our activities and improve efficiency. We've started using Joblogic only recently but have rolled it out across the company already because the staff and management have picked it up so quickly. We have already noted significant improvements in our responsiveness to customers. All our office staff now have instant information to hand, instant updates from field engineers and can provide answers immediately over the phone despite not even necessarily having known a job was being undertaken. We aim to use Joblogic to the full, from creating quotes to purchase orders, to completing jobs and linking all the end result into our accounts software. Pros The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email. I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long. The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs. Cons The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic. Review Source Response from Tracer Management Systems February 8, 2019 Myles, thank you so much for taking the time to review Joblogic. It's great to hear that your implementation has been a success. We're pleased that you've enjoyed working with our on-boarding team too. We do pride ourselves on having quality software but even more so on our customer service, so it's nice to know that you've had a good experience. Thanks again for choosing Joblogic. RW Rachael W. Accounts Team Leader & Operations Manager Facilities Services Used the software for: 2+ years ### "Great CRM and core business system" May 31, 2022 5.0 When we looked at the initial implementation of the system we were allocated our own project manager from Protean, to understand our business functions and agree the data to be migrated from existing system and the configuration requirements for Protean to provide the functions and more for the day-to-day tasks of our business. Once implementation complete, they have a Support team on had to assist and a technical team for escalations to be made to. They are always open to improvement ideas for potention future development into the system. There is a comprehensive reporting database and a specalist team on hand to provide bespoke reports if needed. Pros The data flows and links throughout the entire system, CRM, job management, equipment records, regular servicing schedules, stock control, purchase and sales invoicing and ultimately integrates the financial aspects with Sage 50 Accounts Cons Any areas identified for improvement or change are passed to the developent team to be considered for future updates Review Source NR Nick R. General Manager Machinery Used the software for: 2+ years ### "Protean - Solid, reliable & dependable after 6 years of using it" February 4, 2021 5.0 We supply and service commercial and industrial cleaning machines and we use Protean for: Job management Stock management Order management, Machine fleet management, Maintenance contract management Hire contract management The job and stock management modules have absolutely transformed our business. It has automated so many processes within our company, helping us provide a better service to our clients and improve operational efficiencies Pros \- The engineer interface is simple and straight forward to use which was one of the key reasons we went with Protean. - The ability to bulk import and amend data was very important to us and Protean handles this very well. - Technical support is very good, they seem to have an efficient team there. - The client portal is particularly useful, clients being able to log in online to get live updates on jobs. - Automatic job reports being sent to our clients on job completion are very well received, also saving us a great deal of time needing to provide those update. - History of clients, jobs, parts fitted, etc is easily accessible -The most important feature for us is how reliable the software has been. Protean has been really solid for us with zero downtime in almost 6 years! The data always add up too which is of course vital. Cons It could do with some additional user access rights options, being able to restrict certain users from amending parts of the system. I understand this is currently being developed. We also don't use the CRM side of the software as this didn't match our needs, granted this was a number of years ago so it may have been updated. Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.