# Page 3 | Joblogic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Joblogic the right Facility Management solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134632/JobLogic/reviews --- Joblogic 4.3 (100) [View alternatives](https://www.capterra.com/p/134632/JobLogic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 3 - Reviews of Joblogic ## Showing most helpful reviews Showing 51-75 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Matthew A. Operations Director Machinery Used the software for: 2+ years ### "Software " November 20, 2019 5.0 Pros I love what (Sensitive Content Hidden) are doing with Protean. For us Protean is not just a piece of software we use everyday. It is central to our business operating and performing and the team at Protean understand this. We feel valued as a customer, it is a personal relationship and every staff member at Protean cares about Bennie and our success, which is phenomenal. As a Group we have many many software suppliers and Protean rank at the very top. Protean is more than a software company, they are a business Partner of Bennie. Cons I still looks a bit legacy, and has a couple of quirks. But Protean are engaging with customers on the roadmap and we know this is changing, so we are looking forward to the future. Alternatives considered [inspHire](https://www.capterra.com/p/86964/inspHire/) Reason for choosing Joblogic Customer service, ease of use and familiarity. Review Source Yiannis S. Owner Construction Used the software for: Less than 6 months ### "I feel so embarrassed" December 6, 2023 1.0 Very bad no recommended at all It is wasted money Pros The seller almost believed on the software Cons no mobile friendly very difficult to use Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/) Review Source CE Catherine E. General Manager Construction Used the software for: 2+ years ### "JobLogic keeps us working" October 22, 2022 5.0 Awesome systemJoblogic monitors and tracks all we do fir job management and costing Pros Joblogic monitors and tracks all we do fir job management and costing Cons None the back up and support we get is fantastic Switched from [Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) New and updated system needed Review Source CN Craig N. Business Development Manager Machinery Used the software for: 1-2 years ### "Skyrise Lifts" July 21, 2023 4.0 Nothing to moan about as of yet. Bit slow with some reply's but nothing to bad Pros Quotes, and deployment of staff. PPM are also very good Cons Sometimes we need a new feature when talking to support they say it can't be done but when we talk to are account manger they tend to find away Review Source DT Des T. Financial Controller Construction Used the software for: Less than 6 months ### "Terrible Company do not go anywhere near them" August 24, 2023 1.0 A well marketed product and that is where the positivity ends and once they have taken your money they are uninterested in adapting the software to get it to do what they claim it will do at the sales calls. Pros Quick to put together a proposal during the sale process - before they have your money Cons Absolute failure to keep their sales promises in managing to get the programming to do what we required of it. High Staff turnover - leaving lack of continuity and absence of any desire to resolve issues explained to them several times Reason for choosing Joblogic I was mis-sold the product as being able to do multiple invoices in a batch and multiple visits to one property as a matter of course during the build process. 6 Months in and they have failed to make contact for 2 months and refuse to refund our money - DO NOT TOUCH THEM Review Source BP Barrie P. Director Facilities Services Used the software for: 2+ years ### "Very Happy Customer" April 8, 2019 5.0 From the initial discussion we had through to the implementation and eventual roll out of the system Protean were absolutely brilliant, I remember the go live day, we had one of their support guys on site to help deal with any last minute issues, there were none !!! by 10am we were drinking coffee and chatting. As a business owner you need to be sure you have good systems in place so that staff can undertake the work quickly and efficiently. I have no problem recommending Protean, we are all very happy with the system. Pros It is tried and tested so when a new release comes out it works every time. Once you understand the system it is very powerful and can produce a lot of very useful information. The quality of the end result paper work that the customer sees is very good. although this is an off the shelf product it can be adapted to most situations. (more than others on the market) Cons When looking initially it can be a little confusing as it looks complicated, that soon goes away once you understand the layout. The web portal could look a bit nicer. Review Source JB Jonathan B. Commercial Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Protean has transformed how we operate and do business" January 9, 2018 5.0 Much quicker to issue jobs, get them done, get the info, quote for repairs and invoice on the completion. Complete traceability of events, no lost emails or 'who's dealing with this' scenarios. The engineers can take photos on their phone and send them straight to the office via Protean to ensure we quote for and order the correct replacement part. Pros All relevant modules in one place with live data and analysis using the Protean Intelligence feature. No need for additional spreadsheets to support it, it's all here in one package. Excellent telephone and email customer support with webinars, videos, and online help also available. Easy to use app which isn't web based so doesn't rely on network connection for continued usage Regular software updates. Protean are receptive to enhancement requests for future updates to their software. Cons Enhancement requests can take a while to implement, but any bugs found are usually ironed out quickly. Bespoke reports or specific software changes can be quite costly. Learning curve can be steep for new software users due to power of software (it doesn't hold your hand through processes), but classroom training is available in Coventry. Review Source SC Simon C. Group Managing Director Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Excellent software and a great, innovative company to partner with" November 26, 2019 5.0 This software has brought large operational improvements already and we can see that it will continue to benefit our business in the forthcoming years. Pros Protean caters for all our business & operational needs thank to the large variety of modules available from CRM through Job, Planner, Mobile App. The software makes it easier for staff to carry out their daily duties efficiently & paper free and has the flexibility to allow us to configure it to cater for our needs. The support we get from Protean is excellent, always providing great customer service. Protean Software are a great business partner and are continually enhancing their software functionality to benefit us. An additional bonus to us is that they offer a bolt-on Hire module. This allows us to specifically manage this aspect of our business. We initially reviewed and considered several other software platforms but are very pleased we choose to select Protean. It is a great business solution. Cons Non particularly. We should have spent more time practicing, prior to going live. We were advised very clearly to do this but did not allocate sufficient time to our team. Review Source RS Robin S. Director Of Operations Construction Used the software for: Less than 6 months ### "Excellent Service" July 28, 2023 5.0 Excellent Pros The service, the tech and support teams are awesome, they are always on hand, 24 hours a day to support. Every single one of them goes above and beyond. Cons Cost, integration with accounting software (more down to QB limitations and not the fault of JL)Would really like the ability to transfer the JL INV number to QB and not have to search the statement message Review Source mH matthew H. COMPANY DIRECTOR Construction Used the software for: 1-2 years ### "Excellent product. excellent service. Highly recommended" September 15, 2023 5.0 Excellent brilliant. one hundred percent satisfied Pros The ease of use. The sheer quality of the product. Cons Nothing Nothing. This product is brilliant Review Source RF Richard F. Service Account Manager Facilities Services Used the software for: 1-2 years ### "Great Time Saver" November 21, 2019 4.0 Protean has allowed us to produce far more accurate records and reports, and makes the general day to day job for our staff much easier. It also allows us to plug gaps where the previous processes could have had things slip through the net. It's not perfect, but compared to other companies in our field, the functionality and value is far beyond many of the competitors alternatives. Pros The software has allowed our company to keep an accurate record of all works completed, and services due. Previously this was much more of an issue, and it has helped to streamline our processes, in turn making the team more efficient, and providing our clients with a much more fluid and improved service. Cons There are a few areas where the software can be slightly frustrating, the way our contracts are set up can sometimes cause us minor issues within the system, but on a whole the positives hugely outweigh any negatives. Review Source JM James M. Business Development Manager Consumer Services Used the software for: 2+ years ### "Long term relationship with joblogic - always had great service! " August 22, 2017 4.0 Allows us to provide our customers with smart reporting that competitors may not be able to produce. Pros The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process. Cons The system can be too reliant on human input. Would like to see a few more automated features throughout. Review Source Response from Tracer Management Systems March 14, 2018 Hi James, Thanks for the great review! Always to good to hear feedback from one of our long standing customers. Its good to see that the new staff can be trained quickly, in house, which is what we always aim to be the case with any new feature. The automated features are on the horizon for you in the future and we will be in touch to discuss them with you. Regards Joblogic Team MR Mark R. Owner Security and Investigations Used the software for: I used a free trial ### "Appalling customer service" August 7, 2023 1.0 Disgusted Pros Nothing as their customer service is a complete disgrace Cons The fact that they robbed me of 2 months worth of subscriptions after I stopped using the software mid trial with no way of removing my credit card to stop the subscription, no replies to emails until I leaned towards legal action and terrible reviews Review Source SM Simon M. Head of After Sales Used the software for: 2+ years ### "Protean is core to our operations and their support is excellent. " December 1, 2017 5.0 Pros Protean is very user friendly and intuitive for the users. New users find it very easy to work with and can quickly get a grasp of the basics. The support we get from Protean is very good, the help desk team are very responsive and can usually resolve any issues very quickly. The engineer PDA's are simple and clear to use and we are looking forward to the improvments in the planner board. Protean are evolving their product and listen to our feedback positively. Cons At times we find that the reporting is a bit clunky, but we are told this will be resolved when we upgrade. Review Source KR Kate R. Manager Facilities Services Used the software for: 1-2 years ### "Easy to use" August 14, 2023 5.0 Pros We use Joblogic to schedule, dispatch and track the progress of job installations. It’s easy to raise quotes and then follow up with invoices helping us keep everything all in one place. Cons For what we use Joblogic for, it’s done everything we need. Customer support are great for anything we need help with. Review Source AG Ashley G. Owner Consumer Services Used the software for: 6-12 months ### "Dont not waste your time " February 9, 2021 1.0 Terrible and because I decided to switch they are withholding my customer database. Pros \[SENSITIVE CONTENT HIDDEN\], a representative, was very respectful and helpful. Cons Features, the rest of the representatives, software is slow, company is the least bit understanding and helpful, and over priced. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Joblogic They have everything Joblogic has but executes better and has more Review Source RB Rebecca B. Commercial Manager Construction Used the software for: Less than 6 months ### "JobLogic review following training" September 6, 2016 5.0 We placed an order with JobLogic a few months back, the service from start to finish has been outstanding. In particular the trainer Paul Webb has gone in my opinion above and beyond to ensure that our system has been setup up with zero flaws. The support team have been available over the phone every time we have needed assistance and have remotely logged on our computers to assist when necessary. The actual software system is exactly what we need for our company as it is not just a simple job management tool but can also effectively manage quotes and maintenance of assets amongst other things. I highly recommend this professional company. Pros Its ability to manage assets and maintenance. The JobLogic mobile app is also very easy to use which in the past has been a problem for our engineers when using other systems. Cons That assets are displayed in the parts page. Review Source Response from Tracer Management Systems September 6, 2016 Hi Becky, Thanks you for such a positive review for our team here in Birmingham and for the software as a whole. Its good to know you found the team so helpful and that you have been well looked after by our training team. Keep in touch in the run up to going live and don't hesitate to contact us for any advice or help. JobLogic SP Sam P. Director Environmental Services Used the software for: Less than 6 months ### "Great product" November 29, 2023 5.0 Pros Relatively easy to set up, customer support was great whilst doing it. Cons Form building initially was confusing but very simple after a few questions were answered Review Source JS Jeff S. manager Utilities Used the software for: 6-12 months ### "All in one place " December 21, 2018 5.0 Pros we can record jobs, dispatch jobs, keep track on progress, this then follows to easy invoicing with all data carried through. you can record info in notes of calls .quote customers .allow customer their own access. Cons Filtering options need tweaking for searching Review Source Response from Tracer Management Systems January 17, 2019 Jeff, thank you for the review. It's good to hear that you're benefiting from the implementation of Joblogic at Active Air. VR Verified Reviewer Conference Services Manager Facilities Services Used the software for: I used a free trial ### "JobLogic" January 14, 2019 4.0 Pros The new features are always updating. There are several different versions you can use (mobile/desk/etc.) which is great if you are on the go. Cons The automation could be better. Other than that, really use to use. Review Source Response from Tracer Management Systems January 17, 2019 Thank you for taking the time to review Joblogic. It would be great to talk directly to understand how we can improve the automation. AD Andy D. Director Facilities Services Used the software for: 1-2 years ### "One year in" June 4, 2019 5.0 we have combined all our separate systems into protean with great success Pros Very user friendly, saves a huge amount of time. Cons multi equipment jobs can be difficult to make corrections if not done correctly first time Review Source GL Gary L. Contracts Manager Used the software for: ### "A fluid software perfect for a busy maintenance business" February 3, 2016 4.0 We have been using the software for around 18 months and have found it to be user friendly and simple for our on site engineers to work with, we have seen time savings in all departments that are using the software. The developers are pro active and always looking for ways to improve and integrate the system into businesses. The cost is not prohibitive and the back up from the support team is first class. It takes a little bit of time to learn to use the various modules and to implement them into existing systems, but this is the same for anything that a business brings into its process that is new. Joblogic are a forward thinking team who are not afraid to ask for suggestions on improving the all round package. Our clients speak highly of the weblogic customer portal and we look forward to strengthening our working relationship with the joblogic team for many years to come. Review Source Response from Tracer Management Systems February 3, 2016 Hi Gary, Thank you very much for taking the time to review the JobLogic Software. We are pleased that you found it so user friendly and simple to use (especially with the engineers, who's time is precious on site & software needs to be quick and simple to use). We will continue to release new and innovative ideas for the office and mobile side of the software and look forward to hearing what you think of them. Thanks Again JobLogic JS James S. PROPRIETOR Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "EXCELLENT PRODUCT, MADE MY BUSINESS EFFICIENT AND SAVES SO MANY HOURS" July 24, 2017 5.0 MY BUSINESS LOOKS MORE PROFESSIONAL AND MOVING WITH TECHNOLOGY. I HAVE SAVED ENDLESS HOURS ON PAPER WORK AS THIS SOFTWARE SAVES THAT WORRY. MY DATABASE GETS BUILT BY THE DAY USING THIS SOFTWARE - MAKING MY BUSINESS MORE VALUABLE. Pros I FIND THE EASE OF QUOTING & INVOICING INVALUABLE, AND SAVES ME HOURS OF TIME ON ADMIN, WHICH WHEN YOU ARE A NEW BUSINESS THAT EXTRA TIME CAN BE USED TO MUCH GREATER BENEFIT. TRACKING STOCK AND PLANNING THE ENGINEERS DAY FOR WEEKS AHEAD IS ALSO GREAT. Cons SO FAR I HAVE NOT COME ACROSS ANY CONS, THE ONLY ISSUE WAS TRANSFERRING FIGURES ACROSS TO SAGE WAS NOT POSSIBLE BUT THE ISSUE WAS RESOLVED VERY QUICKLY Review Source SB Simon B. Director Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Our Experience with Joblogic " April 22, 2021 4.0 Great Support, quick reliable and helpful. Special Thanks to our Onboarding Manager Pros Its adaptable and innovative, great for navigation around the platform. Cons Lots to learn, requires an implementation period of 7 weeks for us, thats said we run everything through the software and are adapting to suit our needs inline with other systems within our organisation. Reason for choosing Joblogic REFCOM, bottle tracking and price Review Source DR Daniel R. Director Used the software for: ### "Couldn't ask or expect more from Joblogic and it's staff. 1st Class service and product." May 26, 2015 5.0 We have been using Joblogic for several years and in this time have realised how much we initially underestimated the capabilities, ease of use and overall long term company benefita. We have achieved noticeable cost savings, time savings, it is quick to understand for both office and field based staff and all at a very competetive price. Joblogic will always be and should be everyone elses first choice. Review Source Response from Tracer Management Systems May 27, 2015 Hi Dan, Thank you for writing such an amazing review! It means a lot when customers take time out of their day to write on here. We appreciate the good comments in your review and forgive you for your bad choice in football teams. JobLogic Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.