# Freshtix Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Freshtix Software - reviews, pricing plans, popular comparisons to other Ticketing products and more. Source: https://www.capterra.com/p/134637/Freshtix --- # Freshtix Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freshtix ## What is Freshtix? Specifically designed for large festivals (music, food and beverage), music venues, clubs, and one-off events, the Freshtix ticketing platform is designed to make the ticket buying process easy and provide you with actionable data. For attractions, museums, botanical gardens, and other venues with a membership base, our platform's unique "member-match" feature offers your members discounted tickets applicable to their membership level while up-selling the benefits of membership to non-members. ## What is Freshtix used for? [Ticketing](https://www.capterra.com/ticketing-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.9 Per User, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freshtix?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ticketalternative.com&name=Freshtix) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freshtix 4.6 (17) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price $0.9 Per User, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (17) Ease Of Use 4.8 (5,768) Value For Money 4.6 (14) Value For Money 4.9 (3,550) Customer Service 4.7 (15) Customer Service 4.9 (3,281) ## Freshtix alternatives [4.9 (595)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (272)](https://www.capterra.com/p/47852/ThunderTix/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.9 (783)](https://www.capterra.com/p/147664/EventCreate/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/134637/Freshtix/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Employee Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Customer Data Management Searchable repository of information about clients Kiosk Ticketing Obtain tickets via Kiosk upon arrival at event Mobile Ticketing Allowing users to order, pay for, obtain, and validate tickets using mobile devices Online Ticketing Allow users to buy and sell tickets online, register for events, and collect buyer information Freshtix 15 features Scan barcodes to ensure accurate pricing and label tracking Searchable repository of information about clients Track employee schedules, availability, and performance across projects and tasks Obtain tickets via Kiosk upon arrival at event Allowing users to order, pay for, obtain, and validate tickets using mobile devices Allow users to buy and sell tickets online, register for events, and collect buyer information Allows event organizers to sell and manage tickets directly on-site Accept and process customer payments for products or services using hardware and software The ability to print tickets before arriving Design, communicate, and distribute incentives to perform a specific action View and track pertinent metrics to find patterns and gain insights from data Specify type/number of reserved tickets based on seating selected during booking For selection of seat at booking or check-in Includes all operations and activities associated with a physical space or location that is used for hosting events Built-in website builder or integration with third-party site Features 4.4 (17) 4.4 Based on 17 reviews ## Pricing Value for money 4.6 (14) Free Trial Free Version Basic $0.90 Per User,One Time Value for money 4.6 (14) 4.6 Based on 14 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/) ## Support, customer service and training options Customer Service 4.7 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (15) 4.7 Based on 15 reviews ## User reviews Overall rating 4.6 Based on 17 reviews Filter by rating 5(14) 4(1) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent DK david K. na Alternative Dispute Resolution ### "Poor Policies and Poor Customer service, once product is purchased" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 2, 2022 Pros initially , ease of doing business, BUT once, you purchase, little support Cons vague policies, VERY little flexibility and unrealistic policies in todays environment Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB James B. CEO Entertainment ### "Has great potential but not for my organization" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 5, 2019 Pros Fairly easy to use. Looks sleek overall. Cons Didn't have marketing support like I expected. Switched from [Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Angie M. Executive Director Non-Profit Organization Management ### "Will stick with Freshtix!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2019 Customer service on point---they care about the event --regardless of size! Would recommend! Pros The software was super easy to use--easy to track the ticket sales and produce reports! Cons I think we had one customer that had a problem with an online purchase but it was resolved quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL RM L. Managing Director Entertainment ### "FreshTIX Always Delivers ::: Functional, Friendly, Forward-Thinking, and SERVICE EXCELLENCE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2019 We have been clients since their early days (perhaps even during development and/or beta). We value the RELATIONSHIP with their team and the stellar way they make us a priority. THANK YOU, FT TEAM!!!! We use the platform for ticket sales, comp guest fulfillment, marketing, tracking, and customer search purposes. We have collaborated with their developers and shared ideas for product enhancements and functionality additions. They have valued our input and LISTENED. A few of our observations/suggestions have been included in subsequent version releases --- helping to improve the service for all users/clients. Their SERVICE is most appreciated. Their UI has always been clean. Their overall delivery of technology solutions has made our business more productive. Pros The platform is solid and the service provides exactly the tools we need for our organization. We produce multiple events with up to 20,000+ attendees per year. The primary sales functionality, customer tracking, box office capabilities, CSRs, and responsive attention to the client, customer, and end user needs are all SPOT ON. More importantly, they help us LOOK GOOD to the external public. Cons I only wish we could deliver a ticket to a user via a 10-digit phone number (in the US ---using country codes would be a factor otherwise). On the wish list with their development team (smile). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2019 RM - thank you for the comments and for the partnership. Much appreciated! ES Emilee S. Program Coordinator Entertainment ### "Freshtix is amazing!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2019 I have truly loved working with Freshtix and the people that work there. They stand behind their products/service and are always available to help. No matter what problem you have, they patiently figure out a solution with you and help you through until the end. I would definitely recommend them and will definitely use them in the future. Pros The software is very user-friendly. I am working on tickets and concerts for the first time and Freshtix software was super easy to use. If I didn't understand, I called the reps at Customer Service. He walked me through everything and was incredibly patient. Cons I wish the printing on the tickets was bolder Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HC Hannah C. Project Manager Marketing and Advertising ### "Perfect Way to Promote Our #PartiesWithAPurpose " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2019 Pros We love that FreshTix is local to Atlanta. It is extremely important for us to support local businesses and having the ability to work directly with the FreshTix team in person when needed. Our largest client offers a membership program allowing members discounts and perks to events. The FreshTix platform makes it effortless to manage this! Cons A lot of our clients would like the ability to text event attendees via SMS. From what I've heard this may be an added feature sometime in the future! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Leslie B. Business Owner Marketing and Advertising ### "Great App for Events" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 27, 2019 Pros It was super easy to use from selling tickets to guest check-in. The company provided staff for us, too! Cons No complaints. It was really simple to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2019 Leslie, Thank you for taking the time to share your feedback. We look forward to working with you again the in the future. SC steven c. ### "BEST Ticketing Site!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 10, 2017 FreshTix is an amazing company to work with on event ticketing. I have been in the event business for 15+ years and have NEVER worked with a ticketing company that is a joy to work and talk with! Their customer service is the best, they are FAST in getting back with you and the most important in getting paid from the tickets that have been sold. They are so many ways to get paid so it's never an issue. Then on the ease of setting up for a new event to sell tickets, and the feedback I have received from ticket purchasers as well, stating it's so easy to buy your ticket. Steve Caldwell, Elevate Lifestyle (Owner) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2017 Thank you Steve! DB Danny B. ### "Freshtix is the best for event planning" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 7, 2017 I am running a part time business planning weddings and parties and ever since I migrated our systems to use Freshtix we have definitely had an uptick in proven productivity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 7, 2017 Thanks for taking the time to review Freshtix Danny KB Kelly B. ### "FreshTix for our annual event" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 6, 2017 We used FreshTix for our small annual conference type event. Because our conference is serves as an educational event for ticketing professionals, FreshTix agreed to sponsor our event and allow us to use their product as a registration tool. We are very grateful that we were given this opportunity. The tool was relatively easy to use. I setup the event within a few hours and was ready to ticket right away. I quickly was able to figure out how to setup promo codes, custom questions and more. I could easily pull reports, manage customer issues and more. With all this being said, personally, our event can be a bit complicated with the need to provide special services for sponsors, exhibitors, etc. Additionally, because our event is business to business, many times the person registering is not the person attending and therefore we had to rely heavily on the custom questions which wasn't integrated well with the box office selling of tickets. However, I believe this has since changed. At the time, it had created the need for some extra reporting and work-arounds. Overall though, the system was relatively easy to use. This system would work well for anyone that needs to ticket a relatively simple event. You could easily create the event and have it up, running and selling tickets on your site quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Carolann R. ### "Freshtix is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2017 Freshtix made it easy to track ticket sales. Sales data useful information for marketing plans and targeting customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB James B. Health Communications Specialist Writing and Editing ### "For your school fundraiser, go with Freshtix!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2017 Tapped on the link in our school's Facebook post about our fundraising event and the rest was as easy as 1,2,3! Nice to have the choice to print or show the mobile version st the door. Our parent volunteer had no trouble scanning my QR code. I forwarded the email receipt to my wife and one I bought for a teacher on staff who were coming separately and their experience was smooth as velvet. Couldn't be easier than Freshtix and they contributed proceeds from sales to our campaign. Awesome! Pros Easy to use customer interface. Cons N/A Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Ellen P. national marketing manager Food & Beverages ### "Ticketing Platforms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 23, 2017 Love Freshtix - we use the platform to sell tickets to our big outdoor events to smaller events like whiskey tastings as well as free/RSVP only events in order to capture data. Freshtix is user-friendly, cost-efficient and has a great team working behind the scenes to ensure the entire experience (from launch to event) is fail-safe. I would absolutely recommend Freshtix to anyone looking to host an event. Pros User-friendly, analytics, the marketing aspect and layout of tickets. Cons building multiple package tickets within an event Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Stacy W. ### "Taste of Atlanta 2016" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 14, 2016 After using Freshtix for several smaller events over the past few years, Taste of Atlanta made the move to Freshtix for the 3-day festival. We were completely satisfied with the overall performance of the platform, the individualized attention the Freshtix team provided and the detailed reporting available. Taste of Atlanta is a large festival and includes single and multi-day tickets, General Admission and VIP pricing, as well as a tiered pricing structure. Freshtix handled the challenge with ease and provided responsive customer service with every step. The customer platform is very easy to use. Setting up the event is simple and special requests were accommodated without a problem. If there was a function or feature that we needed to tweak for the festival, Freshtix made it happen. Taste of Atlanta utilizes RFID wristbands and Freshtix managed much of the RFID program. Freshtix mailed wristbands to ticket buyers and communicated with them in a clear and concise, yet still fun, manner at every step along the way. Freshtix also served as the main customer service hotline and the local, knowledgeable call center staff addressed all ticket buyer questions and issues, over the phone and via email, in a timely and professional manner. In addition to being a fantastic, consumer friendly ticketing platform, Freshtix is also a great marketing partner. A dedicated Marketing Manager was instrumental in pushing tickets sales across multiple channels, from including the event in newsletters and blog posts to hundreds of thousands of subscribers to a comprehensive social media campaign to the implementation of an effective retargeting campaign to track and increase sales. Finally, the Freshtix onsite ticketing team was integral to the success of the event. The well-trained staff not only sold tickets on site, but also managed and executed scanning tickets and wristbands for the thousands of patrons entering the festival each day, ensuring a great start to everyone's Taste of Atlanta experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2016 Hello Stacy, Thank you for the kind words. We love working with you and your team too. BC Bettie C. President ### "Bettie Cagle Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2016 Freshtix has been an easy to use software system with excellent customer service and wonderful, helpful on site staff when needed. Pros Onsite it has been incredibly simple to conduct ticket sales and scan in tickets that were bought in advance, even to those not trained on the software and learning day of for an event. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Brian C. Project Manager Non-Profit Organization Management ### "Great Product to manage our charity event." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2016 I manage the technology component of an annual charity event, The Father Christmas Cup, which is a charity that benefits local families in the Atlanta Soccer community that lost a loved on in the last year. We have grown from 22 players to over 800 in the twelve years since inception and the team managing registration were becoming overwhelmed by the number of people that they had to register, sign waivers and supply game-day shirts. We implemented FreshTix in 2015 in the hope that the system would provide much needed relief to the game-day staff. If did, and so much more. From having people queued up 'around the block' we went to no more than a dozen at peak time. Further, we relized many other benefits; o Using the 'custom field' capabilities of FreshTix, attendees were able to select their individual shirt size (previously it was one-size fits all) o We were able to grow our mailing list o We were able to send event updates to attendees o We were able to sell raffle tickets before game day o Management reporting on sales was extremely helpful All of this at a very reasonable price. Pros User Interface is clean, simple and intuitive. Both customer-facing and background admin are a pleasure to use. No performance issue or system down-time. Cons None Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 2, 2016 Thank you for the feedback. We appreciate you taking the time to share your experience with other users. AM Angie M. Executive Director Non-Profit Organization Management ### "Decatur Music Project and Decatur Stirs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2016 Use the software for two events of less than 500 attendees. Easy to add events, logos, link to social media. Pros Ease of use. Cons Could use more pull down features perhaps? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 24, 2016 Thanks Angie for the feedback. We look forward to working with you in the future. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)