Exotel Techcom

Exotel


4.5 / 5
2 reviews

Who Uses This Software?

Business telephony solution for all enterprises which helps with voice-over calls, contextual SMSs, user verification, phone number masking and more.


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $145.00
  • Pricing Details
    Contact Exotel Techcom for pricing details.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    24/7 (Live Rep)

Vendor Details

  • Exotel Techcom
  • exotel.in

About Exotel

Business phone system which enables customer communication through CRM integrations and multiple-level IVR support.


Exotel Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Exotel Reviews Recently Reviewed!


Capterra loader

A good Call forwarding tool

Jan 25, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Exotel is a good tool to have vritual landline numbers and forward the calls to mobiles. Also, calls can be forwarded easily and SMS is available too.

Cons: The Exotel app is very crude and needs a serious re-design.

Overall: The calls were taken care of.

Feature loaded cloud telephony system

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This cloud telephony system is loaded with all required features, be inbound and outbound calls or call and SMS campaign.

Cons: Using it from past few weeks did not find any cons so far, calls are moving smoothly leaving operator failure couple of times, but we were well informed on this withing the dashboard itself through stickers.