--- title: "Exotel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Exotel Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/233144/Exotel/" page_type: "product" language: "en" publication_date: "2026-11-04" --- # Exotel Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Exotel ## What is Exotel? Exotel is the emerging market’s leading customer conversation platform and business-focused virtual telecom operator. Since its 2011 inception, Exotel's connected conversation platform has powered over 70 million daily conversations for 7000+ businesses across India, SE Asia, and MEA. Today, its omnichannel contact center, communication API suite, and conversational AI platforms are vital in managing customer conversations for rapidly growing businesses in these regions. ## What is Exotel used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 69 user reviews Reviews sentiment Positive 84% Neutral 13% Negative 3% Starting price $200 Flat Rate, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Exotel?[Manage this product listing](https://www.g2.com/products/exotel-conversational-ai-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Exotel 4.3 (69) VS. [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $200 Flat Rate, One Time Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (69) Ease Of Use 4.8 (893) Value For Money 4.2 (68) Value For Money 4.5 (803) Customer Service 4.1 (68) Customer Service 4.6 (824) ## Exotel alternatives Highest Rated [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233144/Exotel/alternatives/) ## FAQs about Exotel Overview ### What problems does Exotel solve? Exotel solves missed-call, inconsistent call-routing, and fragmented customer interaction tracking problems by providing IVR workflows, virtual numbers, call forwarding, recordings, logs, and CRM integration. Customer support, inbound marketing, sales, and call-center teams benefit from distributing calls, monitoring agent activity, auditing conversations, and linking campaign calls to follow-up actions. Answer based on 40 reviews Overview ### Which roles and teams benefit most from Exotel? Exotel is most used by operations managers, team leads, and customer-facing teams that manage call routing, support queues, and daily communication workflows. Sales and marketing teams use it to track prospect interactions and campaign responses, while product managers, developers, and technical support staff oversee integrations, call reliability, and service issues. Executives monitor communication operations and team performance. Answer based on 69 reviews Overview ### What company size and industries is Exotel built for? Exotel is built for small businesses, which represent 53% of reviewers, and Information Technology and Services organizations, its top industry at 22%. It also serves enterprises and small businesses in India and Southeast Asia, with midsize businesses accounting for 31% of reviewers, alongside health care (10%) and financial services (7%). Answer based on 69 reviews Features and Usability ### What are the key features of Exotel? Exotel includes core call recording and sentiment analysis, alongside call management features such as IVR, call routing, and automated call distribution. It also supports configurable call flows, virtual numbers with number masking, API integrations, call logs and analytics, plus SMS campaigns for customer communication. Answer based on 40 reviews Pricing ### How much does it cost and what fees or limitations are included? Exotel offers Dabbler at $200 for six months; Believer costs 500 annually, and Influencer costs 1,000 annually. Plans list monthly virtual-number and user rentals, with Influencer user rental at 12. A 15-day free trial includes call and SMS credits. Reviewers find it affordable, though some cite costly integrations and criticize pricing. Answer based on 10 reviews Integrations ### Which third-party tools and platforms does Exotel integrate with? Exotel integrates with 9 third-party tools, including CRM and support platforms such as HubSpot CRM, Salesforce Platform, Freshdesk, Zendesk Suite, and Kapture CX, plus marketing and commerce tools like CleverTap, LeadSquared, MoEngage, and Shopify. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Exotel offer? Exotel provides webinars, documentation, and videos to help teams get started. Webinars support guided, instructor-led learning, documentation offers written reference material for setup and feature review, and videos provide visual walkthroughs that users can follow at their own pace. Answer based on 4 reviews Getting Started and Support ### What customer support options does Exotel offer, and how do users rate the experience? Exotel offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Many users describe the support team as helpful, active, and quick to respond. However, some report delayed post-sale resolutions, difficulty reaching support, and an overreliance on FAQs for complex issues. Answer based on 34 reviews Call management ### How well does Exotel handle call management? Exotel manages inbound and outbound calls with IVR, routing, recordings, logs, number masking, and mobile forwarding. Customer support, sales, and small business teams value clear call tracking and straightforward setup, while some users report navigation issues, occasional call connectivity problems, limited caller-busy handling, and missing functions such as outbound recording or live calling. Answer based on 40 reviews ## Features AI summary Based on 558 Call Center reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) Exotel supports all three of the features reviewers consider most important: **Call Center Management**, **Call Routing**, and **Automatic Call Distribution**. Together, these capabilities help businesses manage inbound call operations, direct callers to the right destination faster, and distribute call volume efficiently across agents, allowing teams to improve response times and handle customer interactions more effectively. Call Center Management 3.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 3.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 4.4 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.6 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Logging 4.4 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Routing 4.4 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Exotel 66 features Send and receive text messages to communicate with clients or prospects in real-time Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Categorize emotions expressed and identify if they are positive, negative or neutral Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.1 (69) 4.1 Based on 69 reviews ## Pricing Value for money 4.2 (68) Free Trial [View pricing plan details](https://www.capterra.com/p/233144/Exotel/pricing/) Dabbler $200.00 Flat Rate,One Time It includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services - Per Month) - Real-Time Notifications - Reports and Analytics - Single-Leg Call Charges Believer $500.00 Flat Rate,Per Year It includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services - Per Month) - Real-Time Notifications - Reports and Analytics - Single-Leg Call Charges Influencer $1,000 Flat Rate,Per Year It includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services - Per Month) - Real-Time Notifications - Reports and Analytics - Single-Leg Call Charges Enerprise Contact Vendor for Pricing It includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services - Per Month) - Real-Time Notifications - Reports and Analytics - Single-Leg Call Charges Value for money 4.2 (68) 4.2 Based on 68 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[ CleverTap](https://www.capterra.com/p/155737/CleverTap/)[ MoEngage](https://www.capterra.com/p/164687/Sherpa/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (68) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (68) 4.1 Based on 68 reviews ## User reviews Overall rating 4.3 Based on 69 reviews Filter by rating Counts reflect reviews available in this feed. 5(38) 4(20) 3(9) 2(0) 1(2) Mentioned topic Recent reviews first, then most helpful Tapesh B. Alphonic Network Solutions Used the software for: Less than 1 year ### "Best Software for cloud and virtual Telephony in India " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2019 Team is very helpful to setup your number and the things you needed they will understand your requirement. Pros Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services. Cons They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers. BA Business Analyst Business Analyst Used the software for: Less than 1 year ### "Product with great options" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 22, 2019 Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry. Pros Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous. Cons Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all. CE CEO CEO Used the software for: 1-3 years ### "My take on Exotel" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 October 31, 2019 It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore. Pros We liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space. Cons There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs. S& Sales & Operations Marketing Executive Sales & Operations Marketing Executive Used the software for: Less than 1 year ### "A Good Product with a Lousy After Sales Services" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 27, 2022 The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support. Pros 1\. Very easy to use and monitor your calls 2. Cons 1\. It has to do some presetting by installing a 3rd party software, prior using the number through the software SM Sr. Manager Sr. Manager Used the software for: 1-3 years ### "Exotel Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2024 Pros We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience. The platform is incredibly reliable with clear call quality and minimal downtime, which is crucial for our business. The setup process was straightforward, and the integration with our CRM and other tools has made it easy to manage customer interactions from one place. Cons While Exotel offers reliable call quality, I’ve found the platform can sometimes be difficult to navigate, especially for new users. The user interface feels a bit outdated, and it can take some time to figure out how to access certain features. Mohamed F. Cloud Deployment Engineer Used the software for: 3-5 years ### "Excellent Product so far with little hiccups " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 23, 2019 Pros Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it. Call recordings how the call was routed and who picked up the call what happened to call everything was present and with much user-friendly interface Cons I hope they solve the interconnectivity between the different service providers. There was a lot of issues with voice when agents used airtel. voice is a huge issue sometimes we will not be able to hear voice clearly PD Pooja D. Senior Manager Quality and Implementation Used the software for: Less than 1 year ### "User friendly Interface, easy to access dialer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2024 Had a great experience with exotel, good User-friendly Interface, easy to access dialer, very useful to track calling and call recording to audit and process improvement Pros User friendly Interface, easy to access dialer Cons Nothing, all the features are very well and smooth working IA IT Application Manager IT Application Manager Used the software for: Less than 1 year ### "Good Product but No Support from Post Sales Team" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 December 21, 2022 Best at Sales worst after post sales Pros Product look and feel and its configuration setup Cons No Support from top to bottom team members post sale. Very worst experience once the payment is done to the company. To much depended on FAQ's and no actual support Rohan P. Technical Support Engineer Used the software for: 1-3 years ### "A good Call forwarding tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2019 The calls were taken care of. Pros Exotel is a good tool to have vritual landline numbers and forward the calls to mobiles. Also, calls can be forwarded easily and SMS is available too. Cons The Exotel app is very crude and needs a serious re-design. Krishna C. Product Manager Used the software for: 1-3 years ### "Lacks finesse but covers up in consistency" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 23, 2019 Pros Custom integrations Flexibility from their support team Cons The user experience is very bad. There is no option to duplicate flows, which is essentially the most time-consuming part. Another user aspect would be the ability to reorder applets in flows instead of having to rebuild the entire thing again if an applet needs to be deleted or replaced. The reports can be more customizable as well, giving the admin more control over the data and the views. Sometimes the integrations are buggy, which can be improved. [View all Reviews](https://www.capterra.com/p/233144/Exotel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.