# Confirmit Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Confirmit Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/13465/Confirmit --- # Confirmit Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Confirmit ## What is Confirmit? Confirmit provides a scalable end-to-end platform which enables users to create, deploy, manage, and analyze the results of research projects and feedback programs ranging from a few hundred to millions of respondents. Market Research agencies benefit from the comprehensive platform that incorporates a range of data collection modes and full panel management capabilities to standardize their processes and yield lower total cost of ownership. ## What is Confirmit used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Market Research](https://www.capterra.com/market-research-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Confirmit?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.confirmit.com&name=Confirmit) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Confirmit 3.8 (6) VS. [4.7 (954)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (6) Ease Of Use 4.6 (947) Value For Money 3.3 (4) Value For Money 4.2 (680) Customer Service 4.0 (6) Customer Service 4.4 (541) ## Confirmit alternatives [4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Data Visualization Graphical representation of data Mobile Survey Distribute a survey via mobile devices Multi-Channel Data Collection Collect information from multiple sources Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Confirmit 16 features Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Analyze survey results via statistical testing or crosstabs directly within the software Graphical representation of data Distribute a survey via mobile devices Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Conduct and manage panel discussions for the purpose of market research Market research conducted via paper Market research conducted via telephone Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow media to be embedded in the question or answer options Create and manage surveys Create and administer polls and surveys Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Get Advice We can help you find the software with the features you need. Features 4.0 (6) 4.0 Based on 6 reviews ## Pricing Value for money 3.3 (4) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.3 (4) 3.3 Based on 4 reviews ## Integrations [ Salesforce for Automotive](https://www.capterra.com/p/232300/Salesforce-Automotive-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (6) 4.0 Based on 6 reviews ## User reviews Overall rating 3.8 Based on 6 reviews Filter by rating 5(3) 4(1) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent AU Anonymous User Digital Platforms assistant manager Accounting ### "Powerful survey building software which benefits from further time and development investment" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 7, 2020 Slightly clunky software that's clearly powerful and requires proper investment in development time to maximise its potential. Pros The sheer amount of customisation options for building your survey that you can then use the same software to distribute to 1,000s of other users. Cons The difficulty in revising question order and the level of precision needed when developing the survey using the tool. It offers multi language support but it's hard for people with non-native level proficiency to work on those translations within the system. You'll need to send the text to others for verification. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. William C. S. Analyst Human Resources ### "Advanced Survey Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 9, 2020 Confirmit is good at what it focuses on. It has come out with awesome new products recently, and I'm excited to keep using it Pros Confirmit is especially good at customizable functionality. They are unlike other softwares in the simple number of options that are available to you, allows for complex configurations. Cons Its strengths are its weakness. Confirmit can seem extremely complex, and hard to nail down. Other survey softwares are simpler. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kenneth H. Survey Programmer Market Research ### "Most Powerful Survey Software On The Market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 2, 2020 My overall experience has been great. I do find them a little slow in the support department. Pros It's easy to learn the basics and extremely powerful once you are an advanced user. You can pretty much use Jscript to do anything you need to. Cons The reporting functions are a little difficult to master. Creating a set of deliverable tabs in the software itself is not possible. Switched from [Forsta](https://www.capterra.com/p/131969/FocusVision/) Was unsatisfied with Decipheer. Alternatives considered [Web Survent](https://www.capterra.com/p/39652/Automated-Phone-Surveys-IVR/) Reasons for choosing Confirmit Just a much better option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ME Marc E. Customer Expereicen Manager Insurance ### "Expensive complex tool strugling to be user friendly" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 December 11, 2019 The company I work for had a vendor that recommended and implemented Confirmit. It took a lot of time and effort to set up multiple NPS surveys for our organization. Maybe the tool allows you to setup complex surveys but it does not fit for simple surveys on a smaller scale or for creating multiple small surveys in a swift and easy way where you need actionable insights fast. So the tool did not fit our needs. Pros It allows you to run surveys. Icannot mention oen thing where Confirmit Horizons stands out. Cons Having used a few DIY platforms, I took a few steps backward in history when I arrived at a company that used Confirmit Horizons. It pretty simple: the tool is not user friendly and way too complex if you want to run simple surveys. It takes a lot of effort to set up surveys, email invitations do not render well on mobile devices, they have no decent templates, the (manual) coding of open answers is time consuming, the options to create and design custom reports are limited. And the product is way too expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ray L. Associate Director - Ecorys Survey Centre Management Consulting ### "Proffessional and Dynamic Software for survey research experts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2018 Survey experts who value flexibility, speed, reliability and a one stop shop for all their professional data collection and survey methodology needs, Confirmit gives you everything in one package backed with 5 star customer support services. Pros If you a small enterprise looking for a survey solution in the DIY survey market, Confirmit might not be for you. But if your a medium to large organisation looking for a professional survey solution employing survey specialists, nothing I've used yet (I've used multiple survey software platforms over the 27 years of my career) comes anywhere near as good as Confirmit for multi mode professional survey research. Confirmit is user friendly logical, flexible, solid and stable. Perhaps one of the best features of the software is the level of support available to customers. With SLA's in the hour mark no survey operator in my career lifetime have beaten confirm'its speed of response and proactive approach to problem solving. Other providers have taken days even weeks to resolve issues. In a fast-paced professional research environment speed of resolution is mission critical. Cons Confirmit have been slower to develop the DIY approach and researchers tend to like the DIY build as you go approach to creating surveys that other monkey type survey offerings provide. Having said that Confirmit are currently being heavily invested in this area to match the competition and its Survey Designer platform already provides a professional survey offering to DIY research fanatics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Sr. Systems and Security Architect Research ### "Confirmit will do what you want but it won't be easy." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 March 12, 2018 We were able to switch off of the system that Confirmit replaced. This was a good thing since support for the replaced system was not good. The survey writers were able to learn to use Confirmit fairly quickly. Pros Confirmit is probably good market research software but we are trying to perform policy research questionnaires and there are a number of problems with this. The programmers have learned the software fairly quickly and we can put up a survey within a few days. This is good. Cons It took a number of months to get Confirmit running on our systems. We could not use the cloud based system since Confirmit could not guarantee which data center support would be in. It would in the US or in Europe and we have contracts that say out data cannot leave the US. The database has also caused many problems for us. Confirmit like to create many databases which fills up the database server with numerous databases, not good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)