SurveyGizmo

SurveyGizmo

4.5 / 5 202 reviews

Who Uses This Software?

We serve businesses and clients of all sizes.


Average Ratings

202 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SurveyGizmo
  • www.surveygizmo.com
  • Founded 2006
  • United States

About SurveyGizmo

SurveyGizmo is a robust survey & data insights platform with a powerful 360 Feedback solution that empowers you to make smarter decisions.


SurveyGizmo Features

  • Aggregate Reports
  • Comparative Reports
  • Customizable Questions
  • Group Summary Report
  • Individual Reports
  • Question Library
  • Rater Selection
  • Rater Tracking
  • Self Service Portal
  • Supports External Reviewers

SurveyGizmo Reviews Recently Reviewed!


Average experience; a few great functionalities but at the same time a lot was left to be desired.

Jun 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I liked that you could customize the esthetics of the surveys and that you could make questions show or not show based on a previous question's answer.

Cons: Reporting was not robust enough for our needs. There was no super applicable way to aggregate data (again this was for our purposes - quality of new hire evaluations). I also thought the design templates offered were limited and I wished that they would have added new ones.

Capterra-loader

Very intuitive, user friendly

Jun 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It was very easy to learn, and when I hit a wall, their professional service team is always available.

Cons: There is no option to store payment (credit card) , they will delete survey if any payment info is held.

Surveygizmo is an excellent way to quantify our customer's preferences.

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy it is to design a survey and how many different ways there are to present ways to answer a question.

Cons: Several of our users have indicated dissatisfaction with not being able to to save their progress. Additionally, the export to CSV format is usually pretty rough and has to be cleaned up. There are way too many columns.

SurveyGizmo is pretty good with some missing features

May 30, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think this is one of the few softwares for surveys that actually allows you to change or edit your survey even after it is published. This is actually a very good feature because this allows you, as a company with a bad review, to reach out and change the customer's mind who then can reflect this effort in their review.

Cons: This may have been addressed or hopefully will be in the future but the software tends to run very slowly when opening files during large uses.

Overall: The main benefits was the ease of use and the ability to improve your survey score by reaching out to negative reviewers to see how you can better change their poor experience. This can then be reflected in their review which allows for updates.

SurveyGizmo is a very good developer.

May 22, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best thing about SurveyGizmo is the default design it offers for surveys that have not been provided with a design, the same platform offers a design that really complements each survey and makes it more fun.

Cons: They should fix some other detail in the instructions so that they are more specific and users can understand them much more, and that they have more ease in the development of ideas in the course of use.

Nice describe the surveys everywhere.

May 22, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SurveyGizmo has the characteristic of being able to edit a survey even when it has already been published on any website, this truth has worked enough to maintain a better statistic and maintain a much more accurate response rate, avoiding future mistakes.

Cons: I think that this is the most expensive platform in the market, it is one of the most expensive prices, and I think that they should lower prices a bit to maintain a better confidence with customers, they should offer more solid prices that actually offer The user can access a platform with very good features and excellent plans.

General opinions with Survey Platform

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It is practical and very useful. I have had multiple benefits in terms of its operation, I have saved time and I still get many satisfactory results from the software.

Pros: It's very original and very well designed I love all its procedure and results when doing any work. It is ideal for scheduled polls and I have seen fantastic results.

Cons: I really like the software but if you add more designs it would be excellent because it is also about innovating the quality of what you want to offer

Capterra-loader

We use this for surveying attendee experience in training sessions, manager 360 reviews and more.

May 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's versatile - we use is for so much: manager 360s, training session feedback, polling employees on possible changes, assessing competencies, customer experience, assessing interview candidates, and more. I love the analytics it performs which is extremely time saving--I can print it off and walk into a meeting the next minute. It's also extremely user friendly and forgiving. The 'testing' phase is also helpful because you can simulate the experience of the person who will take the assessment/survey/etc. and make adaptations or changes from your learnings.

Cons: Honestly, I can't think of much on the negative side. I have only used the 'free' version since we are a non-profit, and I don't expect they could offer us more without having to pay for it. I do think the limitation of only being able to have 15 (or something like that) stored surveys at a time is challenging, but I understand their reasoning.

Overall: Tons of benefits - being able to create and store surveys, assessments, manager 36o reviews, etc. And the analytics it performs is an amazing benefit and time saver! Great product!

I have set up surveys that collect thousands of responses on a continuous basis.

May 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Making the survey is simple while also being complex enough. Adding the scripting to the questionaire is simple...hardest part is writing the script itself.

Cons: Import funcationality needs to be updated to allow larger recordsets to be imported at one time. Would also be great if we could copy responses from one survey to another more easily.

Easy to use but loading issues

May 05, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: We use this to conduct surveys for employee satisfaction and wellbeing. This is quick and easy to use, can share reports with wider teams, cost effective and easy to implement.

Cons: Can be very slow when opening files as we have hundreds of people completing them. This causes problems as employees have issues accessing them too.

Robust Survey Builder

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Has all the basic survey building tools and options with more robust advanced tools. Extensive library of themes/tools to make surveys useful and attractive. Can estimate completion time, supports adding captcha fields, timers, reminders, and much more.

Cons: With the more features a package has the more of a learning curve it has. So be prepared to take time to find all the cool thing in this application.

Overall: Great tool for building surveys.

SurveyGizmo review

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Surveygizmo is very easy and simple to use. It has lot of automation process such as sending emails directly to surveyors. The system also allows the layout of the questions customizable by using your HTML code.

Cons: I don¿t have a lot of issue except for the recent pricing surge which seems a bit unreasonable. Overall I will still recommend Survey Gizmo to my colleagues and friends.

A few benefits that complements each survey very well.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SurveyGizmo because I have obtained that my surveys have better opinions, much more valuable, some opinions that really manage to change each product and that satisfy the client significantly.

Pros: I like that SurveyGizmo has a user-friendly interface, an interface so beautiful that it does not bore at any time to the person who is using it, and I also like the design of each survey, it supplements the perfection of the questionnaires.

Cons: I have no complaints about the use of SurveyGizmo, the truth has been good all this time that I have been using it, it has provided me with the necessary characteristics to achieve success in each survey that is sent.

It does not allow to change the design to the survey.

Apr 18, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Currently it benefits the survey area in my company because with every opinion we receive from this medium, we manage to improve our infrastructure day by day, and also, we achieve constant communication with customers.

Pros: I like that SurveyGizmo has very good user support. Constantly some of my employees, have doubts, and when sending support, they can receive a response from them in a matter of minutes, it is something quite beneficial that improves long-term use.

Cons: I do not like that SurveyGizmo does not allow editing the design of a survey to your liking, in this platform the "orange" design should be for all surveys, it is annoying that they do not give the client freedom to choose the design they want.

Better organization of opinions.

Apr 17, 2018
2/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SurveyGizmo since I have managed to scale several beneficial characteristics. As they are, a better presentation of surveys related to my company, a better organization of opinions.

Pros: I like SurveyGizmo mostly because of the design, it has blue and pink colors, which generates an excellent comfort when making the design a little fun. The colors that it has in the surveys are also very good, it makes the survey not boring.

Cons: I have no complaint about SurveyGizmo, it is software that has behaved tailored and has made my company more and more feasible and real.

Gets the job done, but Google forms is better

Apr 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Solid, reliable, easy to pick up, integrates with other systems, and is compliant with many regulatory requirements.

Cons: The UI and feature set is pretty basic, and not differentiated from surveymonkey or google forms. wouldn't have used it if I didn't need to.

Useful affordable tool for surveys

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: SurveyGizmo is pretty straightforward and intuitive in setting up and administering surveys. If you did get lost on what to do, you could find your way through it.

Cons: If you have never done a survey previously, it is a good idea to have it all mapped out ahead of time as we did not like having to come up with the survey info in the software. We rather put it together in a word processor first and have time to reflect on it first. It is not a negative on the software as it is just difficult to put together a survey and it is much better to have it mapped out ahead of time. Perhaps a better way to create surveys on the fly with a SurveyGizmo interface would help.

Excellent software! Very user friendly. Solved all our problems!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have a large sales force and this program made obtaining results in real time extremely easy and user friendly. Fields were also customizable so achieving the results we required was effortless. Interface was easy to navigate!

Cons: I really have not encountered any negatives with this program at all? it's done everything we have asked it to do. Perhaps the only area of possible improvement would be enhanced reporting of the numbers.

Overall: Real time feedback and ease of organization of feedback/Lead reporting

WARNING! Their 360 Review Reporting is broken and they do not see it as a priority to fix.

Apr 12, 2018
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Initially, I liked the price and the ease of setting up a 360 Review. It effectively manages sending out 360 reviews.

Cons: As of April 12, 2018, their 360 Review reporting system is broken - it cannot generate reports by type of reviewer, i.e. peer, manager, direct report, etc. and they do not see fixing it as a priority.

Overall: I wanted to love this product. It appeared to have everything I needed and when I tested it, it worked well for 360 reviews. However, when I deployed it for hundreds of employee reviews, I discovered the reporting system broke after I tested it and they do not see it as a priority to fix it. I am very disappointed and cannot recommend it at this time.

Fantastic tool for creating Surveys and reporting

Apr 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Value for Money, can be used as Organization wide tool

Pros: User friendly, easy to use and flexibility are the key points for the tool. The User Interface is also very interesting and appealing.

Cons: capability to use it for other compliance related operations and calculation of Risk score parameters requires coding effort.

Surveys with more diversity and more entertaining.

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: My use of SurveyGizmo has benefited me because we have managed to provide a much more pleasant survey in my company, with more diversity and integration.

Pros: I really like that SurveyGizmo is a software with many features and functions when creating a survey, it allows you to implement multiple things to give life to each survey and make it more entertaining.

Cons: I do not like the prices of SurveyGizmo, even though their functions are very good and go far beyond reality, they should lower prices so that they maintain a facility when accessing them.

Surveys are more comfortable to perform, much more feasible.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of SurveyGizmo, has become something essence in my company, since it is a software that has helped us to solve every doubt of a client by means of a form of survey quite fast.

Pros: What I like most about SurveyGizmo is its interface, it is an interface where you can surf comfortably, do a survey without boredom and an interface that can make the work of a survey, much simpler and feasible.

Cons: I do not like the price of SurveyGizmo, it is very expensive to pay each of the plans proposed by SurveyGizmo, however, beyond the prices, I have not given any other error or any interruption.

Robust survey tool

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Cost - great value for its capabilities. 2. Options - Multiple question types and reporting options. 3. Report sharing - Great report sharing features via email and links.

Cons: Could improve data sharing between projects. If you have year over year data you'd like to consolidate, the process is a bit of a hassle.

They have very solid and powerful features

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Besides basic features, it also allows you to write your own scripts to extend the feature to a more powerful level.

Cons: A lot of times when you make changes of a survey, such as adding a new question, then you use the edit link to go back to add data for that new question. However, edit link usually fails to show the new question.

The prices should go down immediately and make them adapted.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from its use in my work area because I have managed to obtain a more graphic response or opinion, an opinion that increases utility and greatly improves efficiency.

Pros: I really like the easy adaptation that SurveyGizmo has, and also how generous it is to allow access from any device and offer the ability to create a survey using a mobile phone.

Cons: I do not like the prices of SurveyGizmo, since they surpass the price and I see it as a high risk factor, it is a very expensive tool and it does not have so many innovative functions.

SurveyGizmo is very easy to use and is a quick way to create forms/surveys.

Mar 13, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the integration with Salesforce. We use SurveyGizmo for most of our forms in my company mainly because of this integration.

Cons: SurveyGizmo lately has been extremely slow to load. I have had to put in page timers just to display simple merge codes, or else they show up blank. I contacted customer support and they weren't able to recommend me this fix. I finally figured it out with the help of a colleague.

It has a very good structure to make an excellent edition of surveys.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have certainly benefited from its use, since I have been able to establish very good quality answers and in this way improve the image my company has, and provide surveys that are increasingly beneficial for the clients that carry it out.

Pros: What I like most about SurveyGizmo is that it allows a wide variety of options and configurations, in terms of editing a survey. The tool offers a multiplicity of possibilities to fix and fulfill a survey.

Cons: I do not like that SurveyGizmo has too much complexity to become familiar with the constructor of conditional expressions for the formulation of questions, in this way, it is very complex to understand each of the functions in this platform.

Excellent fluency in the surveys and with very good platform functions.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Its use has benefited me a lot in my work area, since I have been able to create surveys with better quality for clients and with better fluency.

Pros: What I like about SurveyGizmo is the platform as such and the ease with which you can create a survey, the platform is very well organized and you do not have to read instructions to understand the functions of this software.

Cons: I do not like that SurveyGizmo has such high prices, it is the only negative factor that I see, since in the other factors, it has completely fulfilled the required expectations.

Entertainment and comfort, that's what SurveyGizmo represents.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited a lot from the use of SurveyGizmo, previously I had many problems because I was totally bored doing a survey, but since I implemented this software in my company, now doing a survey is much simpler and more entertaining.

Pros: What I like most about SurveyGizmo is the interface, I've never really felt so comfortable doing a questionnaire, this platform has provided me with excellent comfort and attention so I can continue to conduct surveys on it.

Cons: I do not like the prices of SurveGizmo, this factor does not really affect so much, and it's not that interesting, but I would like the rates stipulated in the SurveyGizmo plans to be more accessible to a public with low prices.

Capterra-loader

Usually Does What I Need & Customer Service Is Great

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.

Cons: If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.

Overall: This takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is.

Speed ¿¿and efficiency in SurveyGizmo, access anywhere in the world.

Mar 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of SurveyGizmo has greatly benefited me, since I have been able to send surveys about my company's material, from any place where I find, and receive answers instantly!

Pros: What I like most about SurveyGizmo is the mobile phone version, since it's great to be able to create surveys using a simple phone, wherever you are!

Cons: I do not like the prices that SurveyGizmo has, I think that these prices should go down a bit, it is very expensive to access high quality plans that have many benefits.

Excellent composition that complements the preparation of surveys very well.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have obtained a better response structure within my company, we have improved the opinions we receive of our services through SurveyGizmo.

Pros: The most entertaining and positive SurveyGizmo is the ease with which surveys are conducted, it is very fun to conduct surveys on this platform for how easy and comfortable it is.

Cons: I do not like SurveyGizmo's prices, since they exceed their price per month and I think that survey software should be cheaper and accessible to anyone.

Easy platform to use

Mar 03, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As the title says it is very easy and simple to use and allows good access to results and the design of it very nicely laid out making it easy to access all its features, you can be a new user who has never used it before and just become a professional at it because thats how easy it is to use to create new surveys and edit them which is very simple to do and if you ever need help the support features within the platform are very useful so you are never alone and helps always available

Cons: I think the prices are really off putting.. simply because they are too high priced in comparisons to other companies i have used previously i feel like these can be improved a little especially for those who are working on strict budgets and cannot afford to pay the current prices this should definitely be taken into consideration

Overall: easy survey results and good amount of questions and the ability to constantly be collecting data and exporting it very easily

Nice stadistics and explanation graphics.

Feb 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyGizmo is a very well done software, which provides excellent long-term benefits, such as raising a company, and improving the quality of each service. Empresarilamente SurveyGizmo has benefited me a lot, since I have been able to completely change the prices of my services and each of the characteristics in my work, for a good of the client.

Pros: SurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation.

Cons: I do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices .

I use Survey Gizmo to send surveys both internally at our company and to clients.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, point and click functionality with limited training or experience. The final product is very professional looking and produces attractive and useful reports. Is very simple for recipients to use as well with various options for responses such as by drop down menu, radio buttons, rankings and more.

Cons: Off hand I can't think of anything that I dislike about Survey Gizmo. Whenever I have gotten stuck, I called their customer service line and they were able to tell me how to fix the issue immediately.

Overall: Professional looking, automatic surveys that save time to create, distribute and analyze the data.

Intuitive and flexible

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Forget about survey monkey.

Pros: This product is very intuitive and has great functionality. Surveys are easy to set up, manipulate, import information from documents and customize. Good reporting tools.

Cons: The instructional videos could be shorter if focused on the product.

Capterra-loader

Fantastic Survey Tool

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Cons: Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price.

Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

Overall: For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

It was good before

Dec 13, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Intensive themes, lots of question types, service desk was very helpful for the first few years before they rush into expansion. Then price raised and service went down

Cons: They kept changing the framework without testing. My survey reports constantly being messed with. Right now I have been put on a "waitlist" for 2 months, waiting for their mercy to fix a bug they caused.

Mostly user friendly, but sometimes my changes to the styles I set on a template don't always save..

Dec 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Reports and exporting the data gleaned from the surveys - ease of changing the look of those reports

Cons: The part that allows you to style your templates - wish it was easier to get it to match my brand colors and graphic treatments.

Capterra-loader

I use it for quality reports, customers surveys and training

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.

Cons: The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.

Capterra-loader

SurveyGizmo is the easiest survey tool!

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super user friendly, easy to navigate, everything is right there for you. Easy to share the survey after you build it, and then get the survey results at the end. You can even set up the answers to sync to a Google Sheet.

Cons: Some of the customization options for the appearance of the survey are limited. I would like to have a little more flexibility to use fonts/colors to match our company brand.

Good Survey Software

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how easy it was to use. I love that the results are bright wonderful colors. I love that most of the results are easy to look over and understand.

Cons: The 2 problems I had is that I work for a small company that does 2 reviews a year max and even the basic seems expensive for our needs. The second problem I had was getting the results to show to the board of directors was very difficult.

Overall: Handling our yearly survey.

Capterra-loader

I just really liked SurveyGizmo

Oct 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I loved the user interface on this program. It was easy to navigate, fun to look at, and customizable.

Cons: I feel like many survey softwares have the issue of lots of question type options with little way to effectively search them.

Good for Getting Customer Feedback

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set up surveys Get instant feedback Instant analysis Send to email list Get data from customers

Cons: Easy to use but others are better Look and layout are not the best Not that easy to customize it is not as smart as it claims

Excellent affordable alternative to Qualtrics or other sophisticated survey software.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: HIPAA Compliant.
Offers skip logic, integration with lots of different options (google sheets, salesforce, etc). I would love to see a direct ability to pipe from SG database. Then you could analyze directly from MS Excel.
Also, lots of different question options.

Cons: Customer Service can lag. No phone # to call into when you have an issue with the software functioning properly.

Most friendly survey software and the very best support

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is the most friendly survey software we've used and we've tried 3 of them. It is professional, yet fun. We do pretty complicated surveys and assessments and so far it has fit all of our needs. The best part though is their customer support - it is absolutely the best we've ever experienced and we depend on half a dozen online software providers. Can't say enough positive things about our experience with SurveyGizmo over the past 4 years.

Overall: It powers our client surveys and assessments. We do hundreds of these every month.

As easy as survey monkey, but has better technical options than it.

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ability to integrate with Salesforce.com, being able to test both manually and done by their "robots"

Cons: Errors aren't as helpful as they could be, can be difficult for nontech savvy folks to setup/understand build on the forms

Overall: In house surveys can be done securely and not through an open source such as Survey Monkey.

Survey Gizmo is an effective online platform all our data entry needs!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like most the ease of viewing survey results once data is input. I can filter what specific fields I want to sort by, and always download the Excel spreadsheets easily.

Cons: It can be fairly clunky when flipping between survey entries. I wish there was a way to open multiple survey entries at once in small pop up screens.

Overall: We have one home for all of our data entry needs! Perfect fit for our staff and needs.

A good survey program

May 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how you have the option for multiple questions without having to change pages. Editing is very easy and you can have multiple users. The personalization of backgrounds and colors is good. Easy to use and get the hang of

Cons: When you sit and compare it to other survey programs, It's a bit more expensive then the other programs.

It was better than expected!

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked the ease of use, the stability, easy setup, the chance to review the software...basically everything.

Easy to use!

May 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's mobile friendly, which is a big plus. Easy to use, versatile, and the ease of exporting data is a huge plus!

Cons: The pricing is out of my companies budget for long term use and the reports took a bit of time to understand in depth.

It's a great site for data collection.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy this software was to use. I like the fact they let you test it out first and that they have solutions for individuals or teams.

Cons: I don't like the pricing. I think it could be a bit cheaper, especially the individual plan.

Office Practicum

May 08, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: There is nothing I like really. There is stuff that I dislike the most but if I have to say something it will be That claims are easy to read.

Cons: I feel is super slow. Is missing a lot.
IM is pretty bad . It should be like a message type. In a mess when you have to have more than one patient at the same time.
Always get an error. I work with this system everyday and is a pain. I wish we can switch . Billing is horrible. Always have to tell them what to do even they should know.

Changes in support structure lead to abysmal customer support levels. Stay away!

May 05, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The survey interface is fairly intuitive and they offer a very wide selection of features (which we don't use, but I respect that they exist).

Cons: In the last six months we have received appallingly poor service. Their support staff seem to be allergic to the notion of providing timelines for when we can expect to hear back from them (I'm not even talking about timelines on fixing things; just when I can expect to hear back). They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure'). They have done product roll outs that have turned out to be disastrous (in one case, causing an outage which I had to hear about from my clients rather than from them. And when we finally got them on the phone, they informed us that the reason they can't QA everything is because they do product updates 5 times a day (yes; 5 times A DAY, suggesting their platform is miles from stable).

Excellent Survey Tool

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Survey Gizmo is an excellent survey tool and on par with Survey Monkey. I like the excel output for reports because it allows me to tally or average.

SurveyGizmo ticks all the boxes

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full feature list
High data security and privacy
Passionate support
Tailored solution

Cons: Some of the admin / backend screens could be more intuitive
More style templates with cleaner / modern designs like Typeform

Overall: I run a healthcare information company and we were looking for a solution to deliver fairly complex healthcare content as well as enable in-depth survey Q&A with patients. We conducted a detailed review including pilots with a number of providers and SurveyGizmo came out at or very near the top in all features required. Coupled with their passionate support (these guys go the extra mile!) and data privacy and security in Europe, it was a no-brainer to select SurveyGizmo and I have no hesitation recommending them.
Our complete solution involves Apiant, X2CRM and Twillio, and SurveyGizmo have proved they are capable of working effectively across teams to deliver the right solution for us as their end client.

Great survey software - for pros and beginners

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of features, Customizable, Great support.

Cons: Subscription price is starting to increase.

Overall: I've been using the software for the past year via a "legacy pro account".
The software is extremely intuitive and easy to use. A lot of features and available question types. Surveys can be easily customized using CSS. Surveys are also mobile responsive. Large community, quickly handling Q&A. The product keeps developing and new features keep popping up, like R integration into reports, Conjoint analysis and more. Being a research professional, I find the software extremely handy and useful, at a very affordable price. Much better than other popular competitors I experienced.

Review of SurveyGizmo

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Fairly easy to use.

Cons: Does have a "learning curve" to practice some different types of surveys before you really understand how the survey presents to the customer.

Overall: Pretty easy product to use to create survey for your customers, although it takes some time to get through the learning curve. Using the templates or examples really helped us the most. Good value for the money, too. Did not try using customer support.

Recommendations to other buyers: Using the Templates/Examples are the best way to go!

SurveyGizmo for small business

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ease of creating surveys, copying surveys, preview function and shareability

Cons: n/a

Overall: SurveyGizmo has been an intricate part of our daily work as education consultants. We use SG for the collection of information from our clients and also to conduct post assessments.

Good survey tool in affordable price

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: Usefull survey tool for ones starting up with research. Lots of funcionalities around surveying= collecting, analizing and integreating into other apps

Easy to use with no prior experience

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use when you have no prior survey experience. The program is very user-friendly for sure.

Overall: I started using Survey Gizmo for work for a project my boss gave me. I had no prior experience with this program, nor any other survey program. Creating the survey was very easy and I found help in blog posts about the types of questions to include. The survey was mostly a success. Only issue we had was making sure everyone on our email list got sent the email.

Just okay, but easy to use

Dec 06, 2016
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: easy to use. reporting is easy to follow. decent program for money spent.

Cons: not enough reported on. email sending is wonky.

Overall: SurveyGizmo is a just okay platform. It is however, VERY easy to use. Creating a survey on their platform is super simple and straightforward. The problem comes with the email sends, the emails were not getting sent out in a timely manner which messed up our possible survey results. I wish that the email sending would get fixed, because then this platform would totally be worth it. For the types of reporting it does, it is definitely worth the money. I do wish there were a few more things that they report on though. That would definitely help out with the data we receive on our customers.

Survey Gizmo is fantastic

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility in design and simplicity in using

Cons: Used to have customer service you could call and that went away. Still, the customer service is quite good.

Overall: I have been using SG for 3 years now. It is an important part of my business. It is relatively simple to use and has great integrations with my other software applications. It is critical in helping me distinguish my business as a financial advisor.

Recommendations to other buyers: It has tremendous capabilities other than as a survey system.

Great for internal surveys

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use and range of functionality

Cons: Lack of integration with my website or email.

Overall: SG is a quick and easy platform to use for internal and informal surveys. I wish it had an email or website integration capability so that I could use it more with our users without taking them to another site.

Wish the reporting allowed me to customize

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I think the tool is good and effective BUT I do wish I customize the reporting from surveys a bit more. I wish I could edit the grafts and data a little bit easier BUT I think the tool works pretty well for what my business uses it for currently.

Survey Gizmo makes measuring success easy!

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used this tool quite a bit and really enjoy seeing the new functionalities that come out. The only constructive criticism I may offer is that there are some things not intuitive, like scoring a quiz/assessment (at least this was 6 months ago), but overall, once I understood where to find options/etc, things were a piece of cake. Overall, makes my job easy, appreciate the tool!

Survey gizmo review

Oct 04, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I use survey gizmo for surveys. The look and feel could be better but it does the job i need it to. The export is useful

Easy to Use Once you understand the options

Oct 04, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Just need to be familiar with what you want in the survey and then understand who you want to send to,.

Great survey tool

Oct 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used this survey tool for over 3 years. The tool allows you to get good information. It also helps determine a fatigue score, which is nice.

Easy to use

Jul 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using SG for a time now without any issues. It is very intuitive to configure, many colleagues use it even without any knowledge of english. Affordable.

Pros: It is responsive and loads very fast on mobiles.

Cons: Basic plan (free) has few features.

It doesn't get any better!

Oct 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been with Survey Gizmo since very early on. Our surveys are not terribly complicated but we use the platform a lot! It's amazing how the development team is constantly making the product better. And their customer support team is SECOND. TO. NONE. Responsive, knowledgeable, professional and just fun. Seriously, customer support is critical in this arena and I challenge anyone to name a survey provider whose support wizards are more valuable than Survey Gizmo's. Keep up the great work SG!

Great!

Aug 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Survey Gizmo is excellent! It's very intuitive, easy to use, offers a number of different options for question formatting, and overall is just a great service.

Great Customer Service

Apr 21, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent Customer Service. The response is almost immediate, and they have a great disposition.

Best Company I have ever dealt with, by far!

Mar 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use the Survey Gizmo surveys to create online homework for students. The flexibility and designs built in make it so easy to use. The Survey Gizmo team are always looking for ways to improve and are constantly updating and offering more options. But, by far, their customer help is outstanding! I have never dealt with a company that offers this kind of live support. The representatives are so friendly and a delight to deal with. Their knowledge of their product is excellent and they offer new and creative ways of doing what we want. I always look forward to our calls because they are just so much fun to talk to!

First Time Survey Builder - Would Highly Recommend

Mar 09, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: From start to finish, I remained exceedingly happy with SurveyGizmo¿s product and customer service. Having never built a survey before, I felt a little overwhelmed with the project. The setup and tools provided were very easy to use. I was able to customize my project, as well as translate it into German for our European customers. SurveyGizmo has a handy ¿Need Help?¿ button at the top of every screen where you can search articles, chat live with a rep (in the US), send an email or view the phone number for customer service. I was crunched for time and clicked on the help button (and called) A LOT. Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change. I will continue to utilize SurveyGizmo and will highly recommend to others.

Love Survey Gizmo!

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As always, Survey Gizmo exceeded my expectations in terms of support on my call today. The software is so easy, but if I ever have a question, I can always count on customer service to wow me with their help. Thanks!!

Very easy to use survey site

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use SurveyGizmo monthly to conduct QA surveys with our clients. We have a template set up to use, so it is very easy to just pull up the template, select the applicable questions, input the contact information and send it on it's way. The site is very user-friendly and has very fast customer service when needed. I enjoy using it and would recommend it for any company.

Blows SurveyMonkey out of the water

Feb 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We moved to SurveyGizmo when we found that SurveyMonkey was just too constraining and couldn't do some basic things (like question show/hide). So they won out on features alone.

But they really cemented their place as a partner with their customer service. Very prompt and accurate, they were able to shepherd us through some strange things we witnessed (due to caching and upgrading tiers quickly).

Like all software, you're likely to run across bugs from time to time¿and even more likely when you start doing Interesting Things. So we found one thing that seemed off and, when we reached out to support, they immediately determined our problem was a bug and let us know they were working on it straight away.

If you're serious about running surveys, there's no alternative to SurveyGizmo.

Great Customer Service

Feb 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS:
- extremely fast and personalized response to the issues I was experiencing with my surveys
- in addition to being very fast Tim was very friendly

CONS:
- not really any at this point

Overall Impression:
- I like how there are solutions offered to all the little comments I made regarding overall use of the service and even potential future solutions
- my colleagues who have been using the service for a while are noticing that the product changes depending on the feedback they provided. so it's great!

Excellent customer service!

Feb 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: While I have sometimes experienced a few glitches with the system, the Survey Gizmo customer service team is the best I've dealt with in the industry. They are prompt, accurate, and always go above and beyond to fix the issues in a timely manner. Not to mention their responsiveness to all forms of communication. I can chat, e-mail, or call, and either way, someone is there to help me!

The best there is at what it provides

Feb 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For this price you won't get such a good service and professional survey tool like this. I used it as a student befire and as a full time researcher I use it now, again. Well done!

Better than Survey Monkey!

Feb 18, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Survey Gizmo,

bring surveys to a new level, pre-population is a standard feature a must for many surveys, Pricing at each level is fair and allows small business to work closely with their clients.

Some of the phrasing will be confusing to UK operators but all in all a great product.

Excellent experience

Feb 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Building a survey through SurveyGizmo was easy and fun. The format allowed me to get very clear about what information I was truly seeking. Simple and plentiful options to choose from, very forgiving with editing, changing answer formats, adding and deleting questions throughout the building process.
I lack the most basic computer knowledge, so I spoke with customer service several times. Each time I called I reached someone in under two minutes. The Gizmos are very friendly people! They were polite and helpful. So much so that, at one point, I was at ease enough to reveal the magnitide of my ingorance by asking, "Uh...err...uh...can you tell me... what IS a browser exactly?" I detected no laughing, no silent eye-rolling, just a calm answer as if I'd asked a quite reasonable question.
I can't think of a single negative experience. A spell check feature might be a nice addition.
I was able to schedule the launch dates and times for each part of the survey--intro, thank you and reminder. I watched its progress, added a second reminder when the responses slowed, and saw an immediate uptick in response after that. The survey results were easy to export and understand and it turned out to be a great success!
Thank you SurveyGizmo.

Full featured survey software that is fun to use.

Feb 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Survey Gizmo for about six years. I prefer it to Survey Monkey because to me it has a more intuitive user interface. I think it is easier for beginners to get started with it, while still retaining power user features. It also has many more options for customizing the look of a survey, which is important when we work with clients. Survey Monkey has almost none.

Whenever I have a problem or question about the software, I always call or email customer service, and they are very prompt and helpful. They will go into the specific survey you are having problems with and troubleshoot with you.

As a person who studied survey design, I also appreciate that they include a planning window where you can plan the purpose of the survey, and with an enterprise account, you can send out a draft to reviewers and receive comments right on the survey.

Overall I've been very happy with Survey Gizmo.

The best costumer support around...

Feb 12, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am very pleased with how great the customer support is at SurveyGizmo. It was ultimately the deciding factor on which company we went with for our survey project. If I were to sum it up, they were very patient, knowledgeable and friendly! Thanks for helping us make it all work... :)
PS - The interface is pretty easy to use as well...

The Best

Feb 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The great Survey Platform! Thank for all!

Gizmo is great

Feb 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A very powerful tool which is easy to use

Not Great if you use Mailchimp or Salesforce

Jan 29, 2015
1/5
Overall

Comments: It was recommended to me that I try this APP over survey monkey since we use Salesforce and Mailchimp. To really use the features we need is not cheap but I'm willing to pay for a superior product. Unfortunately, they no longer integrate with Mailchimp because of changes they made and the customer service representative had no idea when they will be able to integrate again. I also accidentally typed in my Salesforce username wrong when setting up the plugin and that username became stuck so I couldn't correct it no matter how many times I tried to save it. The customer service representative couldn't help me on either of these accounts and her best advice was to read things online. Sorry. Not happy. Going to go with another survey service.

Pros: It seems like creating the surveys is easy enough but their integration if you're trying to use things like Salesforce and Mailchimp doesn't seem to be set up smoothly.

Cons: Customer Service representative didn't really seem to have any answers.

Vendor Response

by SurveyGizmo on January 30, 2015

We are truly sorry that you did not have a good experience with us and want to thank you for letting us know. We have made some recent changes and it sounds like we need to better train our staff on them. While we no longer have a Mailchimp plugin, it is still possible to integrate with them. We also have plans to make our SalesForce integration smoother. We regret that we have caused you much headache and frustration. Our Support Manager will be contacting you to make things right! Sincerely - SurveyGizmo

Great Service Makes a Difference

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been conducting online surveys with a variety of industry standard programs for over a decade . Survey Gizmo is the best I've found yet. Constructing surveys is easy and intuitive. I can also use simple programming to achieve virtually everything I want in a survey and more. In many of my surveys I have chosen to include complicated page and question logic to achieve very specific objectives. The service and support I receive to help ensure that my surveys work flawlessly is outstanding. I am never left wondering what to do next for long. The training available through online tutorials and webinars is exceptional and online documentation is excellent. I've been able to take my survey skills to a whole new level. I wouldn't go anywhere else for online surveys.

The best surveytool in the market at this moment

Jan 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This fully equiped surveytool has everyting you need and is extremely flexible when it come to design, look and feel, and logics...

SurveyGizmo giants in the survey world

Jan 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using SurveyGizmo for a couple of years now and always astonished by its diversity and ability to build around my needs and those of my customers.

I can build simple forms and now very complex database forms enabling areas of my business to track work request and allocate work.

It's simple to use, easy to master and I highly recommend it to users within the Communication industry.

Im just starting with sgizmo

Jan 25, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are learning with customer surveys and survey gizmo has been great, especially the support team. Dumb questions are helpfully and carefully responded to.

Log-in

Jan 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was having problems logging-in due to an error on my part; however, at the time, I did not realize my mistake. When I reached out to talk to a "real" person through SurveyGizmo's tech support, the person who helped me was cordial, respectful, and determined to help me resolve my problem. I was getting so frustrated, and the tech support person patiently guided me through a number of strategies to utilize to help me resolve the problem. I really appreciate the company having such great tech support.

Best Online Survey Software Value that exists

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The power and features of the tools that costs 10x as much combined with the price of the tools monkeying around make Survey Gizmo the best option for most Market Research needs.

The customer support is the best I've ever encountered personally or professionally for any product or service.

Fantastic company with great support

Jan 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been working with SurveyGizmo for a while now, and we are very happy with the forms, customer service, and the company in general. We had some specific issues that we needed to address, and the developers at SurveyGizmo worked with us to meet our strict, specific needs. The surveys are easy to create and design, they are professional in appearance, and provide a lot of useful analytics once they are filled out by the respondents. The thing I appreciate the most is the quick responses when I email about a question or concern. Good customer service goes a long way in my book, and they are a company that understands their customers want immediate help when an issue arises. I would highly recommend this company to anyone that wants to send out online surveys.

Great tool and customer support

Jan 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using SurveyGizmo for 6 months now. I would say the surveys we do are quite advanced and I find that the SurveyGizmo tool has always been able to have the functionality we need.
If I have any questions the documentation available provides me with most of my answers, but for some of the more technical questions I have requires me to contact the support team on-line and I find they always get back to me within a couple of hours and they always have an answer for me.
The feedback and service is excellent - they even go out there way to record a tutorial so you can follow the steps you need make more easily.
The tool and customer support is much better than any previous tool I have used, Its flexible and not expensive. So glad we moved to SurveyGizmo.

Great Software matched with Competent Help Desk

Jan 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've found the Survey Gizmo software tops for user-friendliness in my small consulting business. If you elect to go for the upper levels of support, I doubt there is any questionnaire configuration that can't be addressed.

But, clients being the way they are, there's always something like "what is the red asterisk for--we don't like that" and I've always been able to either find the answer with a few searches of help--or failing that talking with someone who gets down to my problem right away.

Complete solution for every survey professional

Jan 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use SurveyGizmo for our CATI, CAPI and WAPI projects for 5 years already and we have personally seen how the platform has developed.

SG's technical team has always provided nice surprises by constantly upgrading the functionality and the amount of useful features for questionnaire programming.

The Enterprise account level is all that one could need for creating, in fact, unlimited customization of question types, logic and visualization. The JavaScript/ HTML/CSS console is among the best features as well as the STYLE menu for themes customization.

We are pretty sure that if SurveyGizmo continues upgrading we will soon have more great functionalities such as Conjoint Analysis and Heat Map custom question types. For example, some more sophisticated modules for special statistical analysis (for example a CBC, Choice based Conjoint, or Regression, etc.) would made our company a lifetime SG subscriber and we are sure we would not be alone in that :)

We have no doubt that SG team will keep the great performance!

superb

Jan 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a close look at SurveyGizmo and its competitors and found that this is the most powerful online survey software at the market.

While its power is as expected, SurveyGizmo is more user friendly than I had dare to hope.

Support staff is superfluous, really, but they're there when you do need them.

FABULOUS

Jan 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The site itself is very user friendly and easy to navigate. When I was unable to find answers for my particular question, I called support. Ian and Katilyn were able to help resolve my issue in a very timely manner. They seemed truly concerned and willing to help me as quickly and efficiently as possible. It is always nice to deal with people who honestly care about meeting your specific needs as a client. I will continue to use Survey Gizmo! Absolutely LOVE it!