# Page 2 | Hippo Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Hippo Manager the right Veterinary solution for you? Explore 133 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134667/Hippo-Manager/reviews

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Hippo Manager

3.9 (133)

[View alternatives](https://www.capterra.com/p/134667/Hippo-Manager/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Hippo Manager

## Showing most helpful reviews

Showing 26-50 of 133 Reviews

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SC

Sarah C.  
Owner and veterinarian  
Veterinary  
Used the software for: 2+ years

### "Limitations Limit Client Service"

May 8, 2024

2.0

It is okay, but not great, if you want basic functions; medical records, invoicing, medication labels, appointment scheduling; it does those things, although with significant issues (see above). However, given that other PMS options have so much more (and without the major glitches), for what will be the same cost, it is hard to fathom why anyone would select Hippo if they are choosing a new software. I had been contemplating a change for 1-2 years at the previous cost, which is 1/4 of what the new pricing in July will be. It is mainly the anticipated stress of the transition that was holding me back. I just finished reading a book on investing your time in the things that will have the most long-term positive impact, and there was the better part of a chapter dedicated to being limited by your systems. As soon as I read that, it became painfully obvious that our PMS is limiting the ability of our practice to progress due to its limitations and the time that is wasted due to poor functions. It is surprising to me that Hippo's reviews are as good as they are. I have to wonder if the clients giving them positive reviews have ever used really good PMS. I hope that the price increase will allow them to invest in improving their product, but it is hard to imagine that their business will survive the transition.

Pros

Medical records, scheduling of appointments, and entering new clients and patients is intuitive and simple. The people who work for Hippo are very nice, and it is nice that they are an independent start-up.

Cons

As another reviewer mentioned, the "upgrade" to 2.0 has made the software so difficult and frustrating to use. Viewing and accessing invoices is so cumbersome and confusing now. Having to go to a new page for every single vaccine that is entered into an invoice is very time-consuming. Sometimes, one patient name will show in the upper left corner, but the record will actually be for a different patient, which has caused records to be entered under the wrong patient. Other times information will be saved in the medical record, then disappear. If you want to use their system to send email reminders, the reminders are generated as a separate email for each individual service, with literally nothing else in the body of the email, e.g., body of email will be Rabies vaccine 1 year. To actually have a usable reminder, it is necessary to add some type of message, combine the different emails, and delete the duplicates. This may be because they want users to pay $1.50 per card for their postcard reminder service, which, as a green practice, we would not be interested in regardless of the cost. After having demos of two other cloud-based software programs, I am kicking myself for not switching to a different software sooner. I am blown away by the differences in functionality between Hippo and these other software programs, Shepherd and Daysmart Vet. I anticipate the new software, whichever one I decide to switch to, to save a huge amount of time and allow us to provide much better client communication and documentation. The price is quadrupling in 2 months.

Review Source

MF

Melinda F.  
Veterinarian/Practice Owner  
Veterinary  
Used the software for: 2+ years

### "2.0 ruined a wonderful software. "

December 7, 2022

1.0

The people there are LOVELY! They no longer seem to have enough of them, but everyone I have dealt with is professional and capable. They seem severely overwhelmed.

Pros

Still has great customizable layout of medical record. Still has efficient charting with customizable note templates that populate the invoice. I love these features. I will miss Hippo when I leave them --which will be soon.

Cons

The recent "upgrade" to 2.0 made the software simply unmanageable for our practice. Workflow is now severely bogged down. Billing is so much harder. Inventory numbers have become random garbage. I am so sad for all this negative change.

Reason for choosing Hippo Manager

cost, and features.

Review Source

Response from Hippo Manager Software

December 8, 2022

Thank you Dr F for the opportunity to serve you and your team. We appreciate all you have done to support us as we've continued to improve the platform. We are disappointed we have clearly missed the mark in meeting your expectations. You will be missed.

SG

Shawna G.  
Owner/DVM  
Veterinary  
Used the software for: 2+ years

### "Pims"

November 26, 2021

5.0

Overall for the price it’s a good deal, but they need to keep up with what doctors need to keep their system updated.

Pros

It is very user friendly and intuitive to learn. It’s could based so you can access your records/invoicing on the go.

Cons

Inventory is not accurate, tech support is great, customer support is terrible. When first launched I had an account manager, now I never receive call backs about questions I have.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reason for choosing Hippo Manager

The price

Review Source

Response from Hippo Manager Software

November 29, 2021

Thank you Dr G for taking time to provide feedback! We would love to better understand what is happening with your inventory as well as connect you with your account manager. If you can let us know a few days/times that can work we will do our very best to accommodate.

DL

Danielle L.  
Veterinarian  
Veterinary  
Used the software for: 1-2 years

### "Hippo Review"

May 15, 2019

2.0

Pros

It is generally intuitive to use and has an easy learning curve, the reporting is straight forward, customer support is friendly and responsive. I like that there are constant improvements being made, and think I will be happy in the long run with this program. Integration with Idexx has been helpful for us too.

Cons

There are several functions that don't work as intended, and many glitches that sometimes slow down using the software: The search bar does not allow you to look for patients with special characters or spaces in their names. Some examples would be "representative" which won't pop up with the space in it, or we treat some animals from local shelters which are often identified by impound numbers "File #18-597" would be an example. The print all button on the records does not actually print all of the records- it leaves out the CC and the doctor's signature- both are important to include when sending records elsewhere (the tab to print an individual record works fine). There should be user options like "receptionist, assistant, or technician" for the records-, or everyone should have an individual ID for recording chart notes- it is cumbersome that I have to go back and sign charts related to phone calls that receptionists take or medication refills dispensed by technicians- it just makes more paperwork for the doctor. There are also some glitchy problems sometimes with double clicking appointments to bring up the patient record- the "resource" spot doesn' t always autofill so it freezes up the computer. Sometimes we have had appointments disappear from the schedule, and occasionally we have been filling medications for one patient, but the charges were going into a different patient's chart that remains open in the background (we have screen shot of this if you wish to see)

Review Source

Response from Hippo Manager Software

May 17, 2019

Hi Dr. Larsen, Your detailed feedback is appreciated and we will have our support team log these issues as well as reach out to you directly for a resolution as fast as possible. Hippo Manager is built to be future-proof, we will only have more integrations, more features and more improvements as we grow alongside our veterinary partners and anticipate industry needs. We will get these issues handled for you promptly and look forward to your updated review. Thank you for being a valued member of our Hippo Herd

ST

Serena T.  
veterinarian, owner  
Veterinary  
Used the software for: 1-2 years

### "I am very happy with hippo!!!"

September 26, 2019

5.0

I have been very pleased with Hippo for record keeping. It is so easy to use and I have very rapid access to my patients' records. I really appreciate that they are constantly working to update and improve Hippo. Also, I met the Customer Support at the CVC - great to meet the people who have helped me initially, CSR routinely for technical questions. I also really appreciate that Hippo seems to be actively updated and improved for ease of use and function.

Pros

Overall, myself, my receptionist and assistant/technicians are very pleased with using Hippo. We use it all day most days and having document storage capacity and accessibility is key!! It just seems very easy to navigate and access easily from multiple locations. The customer support has been amazing!! There are a few changes that I think would be helpful and the capability to set up certain types of reminders and service codes that would be really useable for us, which I will include below.

Cons

I am so happy with it overall, that is hard to say but the things I would like to see change, are the number of decimal points/zeros on an invoice after each item. See example below. Seen By: Serena Turner Chart Note: Phone 2019-09-11 08:55:00 Patient Item Qty. Total Gypsy Cefpodoxime 200 mg tablets 20.00000 $47.00 Phone Consultation 1.00000 $20.00 Euthanasia Housecall Large Patient 1.00000 $200.00 Paw Print made by Rolling Acres 1.00000 $25.00 Rolling Acres Private Cremation 50-150# 1.00000 $245.00 I just don't think having anything in the hippo system to the 0.0000 is practical, and it looks strange on invoices as well as pharmacy labels. This same system/issue impacts typing in the quantity on prescriptions for 100 count or more, you have to erase zeros to be able to type the number prescribed. Another thing I think could be addressed is the number of reminders - the top 5 - that show up on a vaccine certificate. If a 3 year vaccine schedule is being used, often the vaccines won't be on that top 5 reminder list so you have to either send multiple certificates or I delete reminders like the Annual Wellness Exam in order to have the 3 year DA2PP date show up, for example.

Reason for choosing Hippo Manager

It may have been the initial customer service and response that helped make my decision - I'm sorry I can't remember exactly all of the reasons, but I am very pleased with my choice of Hippo.

Review Source

Response from Hippo Manager Software

October 14, 2019

Dr. Turner, Thank you for your feedback and review of Hippo Manager. We are dedicated to providing a future-proof veterinary practice management software that remains ready to deliver on the needs of our partner practices and the emerging trends of a highly evolving industry. We focus on our mission of empowering veterinary professionals to thrive by, delivering excellent customer service and making improvements as well as adding new features, a regular part of our day to day operations. Our customer success team is made up of a lot of individuals ready to assist practices in getting the most out of Hippo Manager! Thanks for being a member of the Hippo Herd!

JM

Jessica M.  
Veterinarian  
Veterinary  
Used the software for: 1-2 years

### "Medical records software for acupuncture/chiropractic practice"

September 5, 2019

4.0

Pros

I like being able to set up Hippo manager to meet my practice needs. I can customize templates that are specific to my type of practice.

Cons

There is a patient portal for clients to access, but the veterinarian does not have control of what goes into that portal unless you leave items unsigned. The portal also does not have a separate medications tab for clients so they have to search through every visit note to find what their RX is. The software does not automatically notify clients if there has been an update in their portal so they know to look at it. Hippo manager is accessible on mobile devices, but is not very usable at least on an iPhone. Can access charts, but scrolling through to read them is very difficult. I use the iPhone the most to upload photos and videos.

Reason for choosing Hippo Manager

Had more features than Cavanti.

Review Source

Response from Hippo Manager Software

September 11, 2019

Dr. Marziani, Your feedback regarding our built-in patient portal is appreciated. We take partner practice feedback seriously and make improvements based on this feedback as soon and as often as we can. Additional functions that further improve the usability of the patient portal is a part of our continuous development cycle and your suggestions have been added! Hippo can be used on any mobile device but, you're right, we don't recommend anything smaller than an iPad. If you have other Apple devices that are larger than your phone you can enable airdrop and upload unlimited photos, videos and files from that larger device so that your experience is better. We're happy you're customizing Hippo Manager to better suit your needs and look forward to providing you practice management that continues to improve and exceed practice partner expectations based on industry demands and feedback from veterinary professionals such as yourself. Thank you again.

HP

Holly P.  
Licensed Veterinary Technician  
Veterinary  
Used the software for: 1-2 years

### "Hippo Manager in Vet Med"

July 9, 2023

5.0

Overall a great software but invoicing is such a hassle.

Pros

I like that it is generally easy to locate patients and their charts/labs/documents. Easy to schedule appointments.

Cons

Invoicing with Hippo 2.0 makes me want to pull my hair out. I don't feel that it is efficient to have to switch between the medication and vaccine tab in order to invoice these items. Estimates are also trickier with Hippo 2.0; you cannot easily change an estimate into an invoice if the client approves everything. Main takeaway: invoicing and estimate making is a huge time consuming task that is making not only me but the doctors I work with a little crazy.

Review Source

Response from Hippo Manager Software

July 10, 2023

Thank you for making the time to leave feedback! Development work continues on invoicing, medication and vaccine workflows so be sure to be reading over the bi-weekly release emails. If possible, we would love more information regarding the estimate to invoice workflow to make sure we aren't missing any opportunities for improvement. Again, thank you for sharing your thoughts!

JS

Jody S.  
CEO  
Veterinary  
Used the software for: 1-2 years

### "Overall good quality "

September 10, 2019

4.0

Pros

Ability to quickly scan each entry for the one you want. Patient page gives excellent Quick overview of the record, although recent update resulted in poor scaling that previously existed so you have to scroll both left-right and up-down to see all widgets. Not just focused on receipts and finances. The medical record component is robust.

Cons

1) Bugs are slow to be addressed and resolved. ( Can’t enter multiple vaccines without saving and then reloading the patient page for instance. Still waiting months for fix) 2) Customization of certain fields (diagnoses lists, relationship field) not possible. 3) Vaccine history list printout unwieldy. 4) Entering dates from the calendar function requires multiple clicks if it is a historical date.

Review Source

Response from Hippo Manager Software

September 13, 2019

Dr. Sandler, Thank you for your review of our veterinary software. We work to make sure that our total practice management solution includes robust features such as EMRs, inventory, checkout and more, as you mentioned. If you are adding multiple widgets to the patient screen to customize your view of the patient data you wish to see, you will have to scroll in order to see all the widgets you have selected. Using a lot of widgets at once does force that page to scroll which is easily done on a tablet, iPad, laptop etc.. We appreciate feedback from partner practices and try to implement suggestions as soon as possible. It's great to see you've been accessing our unlimited support to update areas you would wish to see customized until that can be done on the practice level. What you mentioned about the calendar is on track for a future update! We will have a team member touch base to make sure the reports being printed are what you'd like to see as that has been updated.

EG

Elaine G.  
Office Manager  
Veterinary  
Used the software for: 6-12 months

### "Overall Fantastic Program"

September 3, 2019

5.0

Everyone in the Clinic is able to access the software program and put in their notes without us having to purchase multiple licenses. We only have one Veterinarian, but with our former software program, we had to purchase a license for each computer it was used on.

Pros

Accessibility - I love that people can access it from their phone, tablet, home, etc. Customer Support - The fact that we do not have to pay extra for customer support is a huge plus. In addition, Customer Support is knowledgeable and prompt. Details - The Veterinarian's can put more details in their SOAPs than what they could with our former program.

Cons

Having to learn new ways to do what we did in our former software. I have found that in Hippo we are able to do everything we did in our former software, it is just done a little differently.

Reason for choosing Hippo Manager

Hippo is located in the United States. Hippo has a Help Manual. The demo we sat in was great. Hippo's Customer Service is beyond reproach. Anytime we ask for guidance, etc., we get a prompt response.

Review Source

Response from Hippo Manager Software

September 4, 2019

Hi Elaine, We're so glad you've made the switch to Hippo Manager. Our support team is poised to help practices such as yours, make the switch and shorten the learning curve. Learning a different way to do the same things is challenging when switching any software, not just veterinary PiMS. That's why we offer support and training on an unlimited basis as everyone has different learning needs. We think that complicating pricing or linking pricing to licenses and then additional charges are not ideal for busy veterinary clinics. That's why we only charge per vet per month and never any upcharges or surprise billing for accessing your secure account on any device from anywhere. We appreciate your feedback and thank you for being a valued member of the Hippo Herd!

PF

Paige F.  
Veterinary Assistant  
Veterinary  
Used the software for: 6-12 months

### "Positives and Negatives"

May 15, 2019

3.0

The customer support and online tutorials have been great! Our practice manager is extremely happy with the reports section of the software and the inventory is easier to use than our previous system. However, the cons to the software almost out weigh the pros. It would have nice for a Hippo representative to present for a training day before we went live.

Pros

The online accessibility is very nice. We also take advantage of the unlimited storage and attach all of our lab work as well as radiographs to the patient charts. It has made it easier to show clients the diagnostics in the examination room.

Cons

Items put into the chart do not transfer to the invoice well. We have lost a significant amount of revenue because what charges we thought were transferred from the patient chart to the invoice did not transfer. It also takes a long time to put drugs and charges in for surgeries - we like for our clients to have a detailed invoice including all the drugs. Drug quantities do also not transfer from the patient chart to the invoice so every thing has to be changed manually.

Review Source

Response from Hippo Manager Software

May 16, 2019

Hi Paige, Thank you for taking the time to give your feedback. We're loving that you're taking advantage of the unlimited data storage and transferring that agility to giving clients an optimized experience during visits! The challenge you seem to be facing with the items and invoice transfer can be easily resolved. We will have our training manager reach out directly to you to take a look at an example and get this rectified going forward. We aim to provide the best on-boarding for every client for our practice management software and we apologize that we've fallen short of your expectations. Hippo Manager is easy to use and when there are challenges we are ready to face them with our clients which is why we offer unlimited training and support. We will be in touch. Thank you for being a valued member of the Hippo Herd! :)

JH

Justine H.  
Vet tech  
Veterinary  
Used the software for: 1-2 years

### "Ease of use"

September 3, 2019

3.0

Easy to use and freedom to access outside the clinic is great. The follow up and reminders need to be improved to be useful and functional. It would be nice to also have the ability to have people have credits on their account display as well.

Pros

I like that we can access the program outside the clinic. The program is pretty easy to navigate.

Cons

The follow up and reminder system is not good. It would be better if we could customize follow up dates and have these alert on a list each day to ones due. Email reminders would be great if we could in each patient individual send an email.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

Switched work place.

Review Source

Response from Hippo Manager Software

September 4, 2019

Hi Justine, Thanks for your comments and feedback using Hippo Manager as your cloud veterinary practice management system. Easy to navigate, use and simple to learn is what we aim to achieve with our approach and we're glad Hippo is helping you provide patient care from anywhere. Native email reminders in Hippo Manager are free and unlimited, we do understand that they don't always fit what practices are specifically looking for with their client demographic. In these cases we recommend using automated and scheduled reminders with SMS and 2-way text messaging so that your practice can have a more customized approach you're looking for. We'll have a team member reach out to you asap to demo this feature and see if that will assist your reminder needs. We have many integrations on the horizon for the remainder of 2019 and also for 2020, we're confident you'll find improved reminder and followup features through these and our software upgrades.

TR

Tish R.  
LVT  
Veterinary  
Used the software for: 6-12 months

### "Nice idea from someone who has never worked in a fast paced vet's office."

May 21, 2019

2.0

Pros

The idea of the software is awesome. Invoices look nice. Being cloud based.

Cons

Not versatile, have to go through company for everything (such as adding a dog breed). Having to go through customer support is a lost cause, you get sent to someone else and forgotten about. Constantly changing. Have their own forms but you have to pay if you want them changed and it takes 3 months to do. Can't pull different items from one inventory. Doesn't work with small and large animal practices. Can't just update weight without adding an entire chart note. Doctor has to sign everything (every medication, every chart, etc.) Everything you do has to have a chart. Monetary aspects are a disaster (discounts don't work, bulk payments mess up, have to individually close every invoice, credit on acct doesn't roll over, multiple cash payments really mess it up,etc.)

Review Source

Response from Hippo Manager Software

May 22, 2019

Thank you for the candid feedback. We're so sorry to hear your implementation isn't meeting your expectations. We typically have highly rated service and we will reach out to meet with you and better understand the issues you have experienced. The application is highly customizable by users with the right access levels. We can hopefully learn more about these issues in our follow-up discussion. We provide over hundreds of reports with customizable parameters as part of your subscription, but If you require additional customization we provide a few reports/forms at no charge and any beyond that for a very nominal fee. Record signing authority can be delegated within the clinic to multiple users and doesn't have to rest solely with your veterinarian. As for the inventory, discounts, bulk payments and invoices, we will have our training department reach out to you so we can better understand why experience varies so greatly from the majority of our other customers. Thank you

AA

Alyson A.  
Lead Tech  
Veterinary  
Used the software for: 1-2 years

### "Had potential "

September 22, 2023

1.0

Customer service expedited all our concerns which was annoying that they couldn’t fix the issue at that moment.

Pros

This software had such potential. Then they began to create updates. Each update created chaos with other parts of the software. So I have no pros to speak of!

Cons

After one update the inventory increased by 1200x. When it was questioned they would expedite the fix. Yup they fixed it by making all my hospital inventory at ZERO! I knew then we needed to look at other options.

Reason for choosing Hippo Manager

Cost for a new hospital.

Review Source

Response from Hippo Manager Software

September 28, 2023

Thank you for making time to provide feedback! We are very sorry for the frustration you experienced. The inventory issue that affected your practice was resolved late last year and we really appreciated everyone's patience while we worked dilgently to resolve it. If you would be open to sharing even more feedback, we would love to take you through the current state of the platform and get more of your thoughts.

DO

David O.  
owner  
Veterinary  
Used the software for: 2+ years

### "basic veterinary software"

May 14, 2019

5.0

As mentioned, I have duplicate files, records under an owner that are not their animals Because of this I do not yet have a reminder system which I would very much like to have. There was a learning curve, but it did not take too long before I was comfortable with most of the system. One of my employees is good with computers and she has helped a lot and fixed many of my errors without much difficulty

Pros

this is a low cost, relatively easy to use software compared to larger, more expensive veterinary software I looked at. there have been many improvements and expansions since I started using it in the spring of 2016. My practice is small and this worked well for me by being easy to use.

Cons

I had difficulty adding new clients to the software, and as a result have many duplications. Also had trouble with individual records for 1 owner with multiple animals. Some of that is my computer inexperience

Review Source

Response from Hippo Manager Software

May 15, 2019

Hi Dr. Otto! So great to hear we've been the best solution for your mobile practice. We HAVE done so much since 2016 and just you wait - so much MORE is to come :) We're constantly updating, adding features and more functionality. We will have our team reach out to you regarding the duplicate clients, we will make sure we help you get it sorted out. It's an easy fix with instructions that your staff can complete, but our team is here to help! Thank you for your review and for being a wonderful practice partner!

VR

Verified Reviewer  
Distributor  
  
Used the software for: 2+ years

### "Stepping out"

July 19, 2018

5.0

Pros

This is an awesome ground floor vet software, and they work hard to update it to what is needed constantly. The price e is PERFECT, and the Cloud capability makes them even better!

Cons

Some of the needed updates are frustrating to work around, such as nesting items within 1 charge, refilling scripts and signing charts easily, but we know they will eventually be available!

Review Source

Response from Hippo Manager Software

July 30, 2018

We're so glad that you've acquired Hippo Manager as a software solutions provider that has a competitive price point, is simple to use and increases efficiencies, at your practice. We DO work very hard at constantly upgrading and updating our software to exceed industry standards and our veterinary practice partners expectations. Some of the small frustrations you've listed will actually be updated and refreshed very soon in mid-late 2018! We're looking forward to sharing our continued improvements with you and appreciate your partnership, business, and time it took to provide feedback.

KM

Katharine M.  
veterinarian  
Veterinary  
Used the software for: 6-12 months

### "Hippo Practice Management Software a good deal"

September 3, 2019

4.0

This is my first experience with digital medical records and I have been overall very pleased. Hippo includes a lot of functionality on top of DMR, including tracking inventory, invoicing, and scheduling. Any moments of frustration I've had are compensated by excellent, prompt customer service/tech support. I think the dollar value for this product is excellent.

Pros

Hippo is a robust product with excellent customer service and support. It can take a while to figure out the details of how to use the program efficiently, but customer support is always extremely responsive and helpful. I have found the software to be better and better the more I use it. Being cloud-based has been a very useful feature.

Cons

It can be a little confusing to know if the current patient is active or if the screen needs to be refreshed to display current info. The learning curve is a bit steep as a new user, but once one gets the handle of Hippo's system of "templates" then usage is very efficient.

Reason for choosing Hippo Manager

Hippo had a great price point while providing all the functions I needed.

Review Source

Response from Hippo Manager Software

September 4, 2019

Hello Dr. Mertens, We really appreciate your detailed notes and feedback regarding your use of Hippo Manager. We're so happy that you've used our five-star rated customer service and support to overcome and obstacles that you've encountered. Using templates and item kits and avoid missed charges. We know that once the chart templates/travel sheet templates are created at a practice, revenue increases as missed charges are almost all but gone! We're proud to offer robust features that are continually upgraded and added to. We're so glad you're part of our continued growth and look forward to always providing you the tools to complete excellent patient care alongside practice profits.

BT

Bridget T.  
Receptionist  
Veterinary  
Used the software for: Less than 6 months

### "Needs Work "

September 22, 2021

3.0

Pros

Not a whole lot. Drag and drop appointment list is nice but as a receptionist its hard to navigate

Cons

people and animals are all separate if one person has multiple dogs its hard to navigate through them also if 2 people on the account it is very hard. No Call Back list available, No way to delete duplicate clients or combine them. Invoicing is a learning curve and never shows when a client gets a discount. reminders come from hippo email not our email clients don't see or block them. Can not send both email and paper reminders. Oh I almost forgot don't have an ' in you name it won't search for them or a animal with 2 names.

Review Source

Response from Hippo Manager Software

October 19, 2021

Hi Bridget: Customer feedback is a major driver for Hippo and we really appreciate you taking the time to write a review! Reading through your Cons list I am confident much of those needs can be met by the system today. If you could please reach out to us via info@hippomanager.com we would love to schedule time to talk more. Ideally we can explore your pain points and walk through possible solutions. As well as be sure we have a good understanding to properly document any gaps that do exist. Warm Regards, The Hippo Manager Team

TR

Tatiana R.  
Veterinarian  
Veterinary  
Used the software for: Less than 6 months

### "Good, but could be better!!"

August 28, 2023

3.0

It is frustrating at times, but easier than some software. No product is perfect, but improvements could be made

Pros

Mostly intuitive. One place to add all per info and find things readily.

Cons

CONSTANT CHANGES causes lots of disruption and understanding. I’ve only been using it a few months and have already had many issues with how many times it has changed. We were accidentally deleting appointments because buttons had moved. Would LOVE to not have to scroll through doctors when making invoices. Being able to type their name would save A lot of time

Review Source

Response from Hippo Manager Software

August 29, 2023

Thank you so much for making time to share your feedback and encouragement! Balancing product improvements and change management is difficult and we appreciate your flexibility. We do offer weekly development updates (in addition to the day of release email). Feel free to email me directly to be added to that distribution list - klondon@hippomanager.com. Again, thank you so much for making time to provide feedback!

AP

Anna P.  
Veterinarian/Owner  
Veterinary  
Used the software for: Less than 6 months

### "Working with the customer service reps has been wonderful. They have addressed my needs. "

September 11, 2017

3.0

I was able to hit the ground running with this software with my new mobile practice. There was some initial set up that took time, but overall it was very easy to implement. There are always links to iron out and I am still learning, but overall it is a good product for what I need.

Pros

Ease of use on the road. As a mobile vet it gives me all of the important features that I need. Managing reminders, attaching previous records to the patient. Having a patient view to view allergies, vaccines, visits. The scheduler can be customized to how long a visit will be from 15 minute increments to 60 minute increments plus. Having a very receptive support team to help trouble shoot problems. My contact was always willing to help not only though email but also conference calls to see where we were struggling.

Cons

As will all software packages there is always room for improvement. I would like to be able to print one sheet of vaccine and preventative care reminders (useful for boarding facilities and groomers), it can be a little slow to load in sometimes, entering item kits is not intuitive but a great idea for items that can have multiple reminders such as the vaccines. The mobile interface with my phone needs improvement. Documents do not automatically open, they have to be downloaded to the device you are working on.

Review Source

Response from Hippo Manager Software

October 6, 2017

I know Clay followed up immediately after receiving the review but we wanted to to also follow up here. Thank you for taking the time to review our software. We appreciate the kind words and we appreciate the constructive criticism. We can address some of your immediate concerns. One sheet of vaccine and preventative care reminders - Under your Client Forms widget you can print off the Check-in Sheet and it will contain all of the information you are looking for. You can change your browser settings so the attachments automatically open by using the following instructions. https://support.google.com/chrome/answer/6213030?hl=en Thanks!

SM

Shaylin M.  
RVT/ Office manager  
Veterinary  
Used the software for: 6-12 months

### "Hippo Software"

September 15, 2019

5.0

overall the experience with the software itself is great my staff love it and its easy to use. helped so much with cutting paper down. i do wish the support was better especially for how much you pay.

Pros

I like that is very appealing to eyes, i like the icons for all the different options, very easy to train staff on, i like that they give you online video tutorials to learn how to use the software.

Cons

Wish there was a bit more customization of forms and medical charts. I find the hippo software tech support never gets back to me when i email them, I wish the software was linked to like abaxis blood machines and idexx xrays so all the medical records are online and im not having to go between softwares

Review Source

Response from Hippo Manager Software

September 18, 2019

Shaylin, So glad Hippo has helped you go paper-lite at your clinic! So much is built so that practices can see patients from anywhere and take care of business, including payment, without the need for paper! Idexx is integrated into Hippo Manager, we will have a support team member reach out to you to get that set up for you asap! Abaxis is not far down the line as our integrations are growing rapidly, you'll see so many more added in 2019 and going into 2020. Sorry to hear you've experienced delays with our support team. Our NPS score is above the industry average and we're proud of that so we'll be sure to make sure you have the same experience going forward. Remote learning is 100% included and free. Glad to see you're utilizing all the videos and 100s of hours of self-paced learning using LITMOS :) Thanks for being a valued practice partner!

JC

Jenifer C.  
Clinic Manager  
Veterinary  
Used the software for: 6-12 months

### "We like it"

May 10, 2019

4.0

I have enjoyed using Hippo and plan to continue using it.

Pros

This has been the most user friendly software I have found for veterinary use. All my receptionist take to it right away. Even those that say they can't work computers can use this program with no difficulty. The customer service is great. They have responded to all my questions and if I need something customized they are willing to try it. I love that I can reach help through email when I need it and I dont have to spend hours on the phone.

Cons

There are lots of report options and they are constantly updating them. Customizable reports would be the only thing I would like so I can search for clients from specific town or with specific breeds.

Alternatives considered

[Shelter Buddy](https://www.capterra.com/p/179248/Shelter-Buddy/)[Vetport](https://www.capterra.com/p/92897/Vetport/)

Reason for choosing Hippo Manager

Ease of use

Review Source

Response from Hippo Manager Software

June 3, 2019

Hi Jenifer, Thanks for your feedback! Smile abound over here when we saw that both you and your team are finding it so user friendly. Our customer service team aspires to meet your every expectation and we're proud you're seeing that. Thank you for your suggestions. We take feedback very seriously and because we are an agile company that is built for the future, we can often work in client requests that meet the needs of the larger veterinary community. Thank you for being a valued member of the Hippo Herd!

KH

Kari H.  
Veterinary Technician  
Veterinary  
Used the software for: 1-2 years

### "No more paper chart headaches"

July 30, 2023

4.0

Pros

The cloud based software is extremely convenient. It's a huge time saver to be able to pull up a patient's entire record anywhere rather than having to search for a physical chart.

Cons

The new update seems a bit clunky and isn't always the most user friendly. It's also more time consuming.

Review Source

Response from Hippo Manager Software

August 3, 2023

We are so glad you are enjoying the convenience of Hippo and really appreciate you sharing your experience! Thank you.

KF

Kristi F.  
President  
Veterinary  
Used the software for: 1-2 years

### "The best choice for us"

September 5, 2019

5.0

Now I can check reports, enter medical records, view charts, everything from anywhere as long as I have an internet connection.

Pros

It’s great for mobile practices and exam room checkouts. It’s customizable, easy to use, and cost effective. Customer service has been excellent. And the training videos and live (online) training have been very helpful. Their support center is responsive and open to ideas.

Cons

My previous medical record database had a glitch and couldn’t transfer to Hippo. That’s not Hippo’s fault.

Reason for choosing Hippo Manager

Best matched our needs

Review Source

Response from Hippo Manager Software

September 11, 2019

Hi Kristi, We really appreciate your feedback on our cloud-based practice management software! So many features are customizable to suit individual practice needs so we're glad to hear you've put that to good use to increase efficiency at Graceful Departure. We offer unlimited training and support with access to hundreds of hours of online remote learning opportunities. We take partner practice feedback seriously, we address concerns immediately as well as add client suggestions to our update list as often as we can! We are able to evolve because we are agile and can move with industry and client expectations quickly. Thank you for being a valued part of that life-cycle. We love having you as a member of the Hippo Herd.

TV

Terri V.  
Vet Assistant  
Medical Practice  
Used the software for: 2+ years

### "Hippo User"

September 30, 2019

3.0

Somewhat frustrating but has potential of being a good system.

Pros

That it is internet based. The forms available. The support staff.

Cons

The transfer of the data from old POS to hippo.

Reason for choosing Hippo Manager

Good sales pitch

Review Source

Response from Hippo Manager Software

October 1, 2019

Hi Terri, Thank you for leaving your feedback. Our team of highly-rated support staff really enjoy working with Animal Clinic of Estill County and the team! Glad to hear that our cloud-based platform is serving the needs of the clinic with our chart templates and the ability to customize as needed. Transferring data is a detailed process. Taking complicated data from one system to any system is a challenging and complex process. We take pride in working closely with practices during the data migration process to identify errors and fix issues before go-live. Sometimes data can be not as transferable due to legacy system issues which have been the case with your old point of sale system to Hippo. If you are encountering problems, please take advantage of unlimited customer support so we can work together to get any issues resolved to your satisfaction! Thanks for being a part of the Hippo Herd!

CR

Caitlyn R.  
Veterinary Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Affordable with constraints "

September 17, 2019

3.0

Overall, the price is great and the software continues to improve.

Pros

The price is unbeatable. The interface is very easy to learn. The software is constantly improving and the company is receptive to suggestions.

Cons

While they are receptive to suggestions, it takes a while to see change. I'd like to see the software line up with lab companies (like Antech) so that the results are automatically uploaded.

Reason for choosing Hippo Manager

Price

Review Source

Response from Hippo Manager Software

September 18, 2019

Hi Caitlyn, So great to see that you've witnessed our agility and ability to respond to client suggestions and feedback and start incorporating them as soon as possible. We aim to continuously improve our fantastic software that's on par with industry trends and feedback from our wonderful partner practices such as yourself. Our integration list is growing and growing quickly. We've added IDEXX and Antech is up next which you'll see before the end of this year! Thank you for taking the time to provide this feedback, we value you as a customer and appreciate your time. We'll be in touch about our upcoming integrations that are launching in 2019 in 2020!

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