# Page 3 | Hippo Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Hippo Manager the right Veterinary solution for you? Explore 133 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134667/Hippo-Manager/reviews --- Hippo Manager 3.9 (133) [View alternatives](https://www.capterra.com/p/134667/Hippo-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Hippo Manager ## Showing most helpful reviews Showing 51-75 of 133 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Tarah S. Office Manager Veterinary Used the software for: 1-2 years ### "Hippo review" September 10, 2019 3.0 Check out with multiple invoices is a nightmare. Pros Quick and easy to learn. Videos and online training is beneficial. Cons There are a lot of glitches in the program. Limited options for a lot of things. Rabies certificate doesn’t print automatically at check out. Inventory can’t link several items. Review Source Response from Hippo Manager Software September 12, 2019 Hi Tarah, Thanks for providing feedback on your user experience with Hippo at your practice. Glad to hear you're using the videos and free online remote training options to your advantage making Hippo Manager quicker and even easier to learn! We're going to have a team member reach out to you directly to find out what specific issues you are having so we can work to get them resolved asap. We're sorry we've not met your expectations. Inventory management and control could be a balance between users at the practice and best practices so, we'll get with you right away on this. Checking out with multiple invoices is on our upcoming release calendar and will be improved very soon! Also - so is certificate printing at checkout. Concerns you've raised are in current development for improvement and you'll see these items fixed within the coming weeks. Thanks for being a part of the Hippo Herd. LL Lisa L. Receptionist Veterinary Used the software for: 1-2 years ### "Hippo is okay" September 3, 2019 3.0 It has been an okay experience. We do have some frustrations with just tracking of things but they are minimal problems. Pros I like the ability to get into the system from anywhere. It makes my ability as a receptionist to help clients even when we are closed. Cons We have had some difficulties with reoccurring appointments stopping all the sudden. As well as inventory issues. Review Source Response from Hippo Manager Software September 4, 2019 Hello Lisa, Thank you for taking the time to provide comments about Hippo Manager. We appreciate you being a part of the Hippo Herd and take your feedback seriously. We love that Hippo makes appointments easy in your role as receptionist and apologize for the issues you are experiencing with recurring appointments. Inventory management and control can be a daunting task at any veterinary practice, so I will be sure to have our training manager reach out to you directly to assist in any way possible with unlimited training and support. We'll get your recurring appointments and inventory back on track! Be sure you take advantage of our unlimited customer support and training. Email us any time with questions so we can step in and help correct any issues. Thank you for your continued business. MR Morelba R. Administrator Veterinary Used the software for: 1-2 years ### "Hippo help us a lot!" September 19, 2019 5.0 We were looking for a program offering support for a busy veterinarian. We were also looking for support and information when using it. We were comparing prices and quality and Hippo was the best option in the market. Pros The program contains all features that a Veterinary needs for having information about our clients and their pets. We use it in our daily work and the information is clear and quickly available. We have main information about the patient at a glance. It is very useful. Cons It is not easy to change from one client to another. Sometimes we write information in patient data that belongs to another. Review Source Response from Hippo Manager Software September 25, 2019 Helping veterinary professionals thrive is our mission and glad to see we're fulfilling that with Cotorrita! Thank you for taking the time to provide feedback on Hippo Manager. We have a future-proof product that can evolve alongside the demands of our veterinarian partners and the industry. We have a beautiful, easy to use interface and have customization options that get practice staff to what they do faster, in less clicks! We appreciate you being a valued member of the Hippo Herd! YS Yanneth S. DVM Owner Veterinary Used the software for: 6-12 months ### "Used to be good but now it is a nightmare!!" July 15, 2022 3.0 Very little customer support. It took almost a year for them to solve some of our issues. We just went by Now with the new version... it is a royal nightmare and I want to wake up. Pros Previous version was all I ever wanted in a software for my practice. Highly effective, simple, user friendly. Cons Until they launched they new version everything went down and fast! This new version is slowing down my practice, we spend a lot of time clicking and getting rid of unwanted pop-up windows all day. Just to add one vaccine there are 4 clicks involved!!! Imagine if you have multiple patients with annual vaccines. Reason for choosing Hippo Manager Because I thought it would help my practice, but not anymore. Review Source NC Norbert C. owner operator Veterinary Used the software for: 2+ years ### "Non existent customer support" April 5, 2022 4.0 software OK Pros The fact that it is cloud based meaning I could easily access it from home Cons The Customer support is absolutely horrendous do yourself a favor and don't bother with the software, the questions are not answered promptly if at all, I have been waiting 2 months for an answer to some very simple questions they still have yet to respond, and I don't believe they will, unfortunately this is typical. Reason for choosing Hippo Manager I chose Hippo manager based on price and convenience, the fact that it is cloud based. Review Source KJ Keri J. Vet tech Veterinary Used the software for: Less than 6 months ### "So far all has been pretty Pleasant" June 5, 2018 5.0 So far I'm further educating myself within the software but I am learning and intrigued Pros What I like most about the software is that there is a vast variety of things that can be done meaning that there is plenty of resources and areas that can be utilized within this program. To wear everything or a lot of our information can just be contained or stored in one area. Cons I don't like that we can't add or subtract things on our own that we have to contact hippo to do so. Such as wanting to add our own soap forms or our own euthanasia forms it doesn't give us the option to do so or to edit such forms to our own liking. They also say that they're supposed to be less clicking done of the mouse in this program but it appears to me that there is more or a lot of unnecessary clicking needing to be done. Review Source Response from Hippo Manager Software June 6, 2018 Hi Keri, Thanks so much for your review and taking the time to give us your feedback. There are so many resources and built-in features to our software, that's why we offer unlimited training and support to try to make sure you're utilizing all the areas that are applicable to your job and practice needs. With every software update, we are working to reduce your clicks in Hippo Manager, we're careful to balance familiar veterinary workflows in software with streamlined processes so that we can deliver a product that meets expectations of many. We're focused on efficient software that's easy to use and simple to learn so, our training department will be reaching out to you to discover anything we can assist with to help you get the most out of Hippo Manager! Thanks again! DB David B. Partner Veterinary Used the software for: 1-2 years ### "Robust cloud PIMS" May 14, 2019 4.0 Overall, Hippo provides great functionality and great value. It does exactly what we need it to do. The support team are also very friendly and are always willing to help. Pros Hippo is easy to use and relatively intuitive. It allows all of our vets to access the system from wherever they are. As an ambulatory practice this is a critical feature. Cons As with any software, it can take a while to get used to using the system. There are more features than we actually need/use but that's not really a bad thing! Review Source Response from Hippo Manager Software May 20, 2019 Dr. Birse, Thank you for taking time out of your schedule to leave your feedback about Hippo Manager. We're so happy your ambulatory practice is enjoying the accessibility of our robust cloud PiMS! We're dedicated to providing the best and most value for our veterinary partners through our intuitive practice management software. Our five 5 customer service and support maintains above average NPS scores and we're so pleased you're experiencing that. Thanks again for your review and for being a member of the Hippo Herd! SM Sarah M. Director of technical services Veterinary Used the software for: 2+ years ### "Review" May 17, 2019 3.0 Pros Cloud base ease of use is great. Glad we can access records we need from either location Cons There is so many clicks to do very simple tasks Review Source Response from Hippo Manager Software May 17, 2019 Hi Sarah, Thanks for providing a review of Hippo Manager. We're proud of the cloud-based solution we've carefully developed to meet the needs of small, growing and multi-location practices. Our multi-unit capabilities are best in class and we're continuing to roll out more features that make patient care in Hippo Manager as seamless as possible no matter where your practice goes! We're focused on reducing clicks - always. With every improvement we carefully consider our users and making daily functions easier, faster and compliant. We'll take your feedback to heart and will be sure to work at making you feel like you're working as fast as possible in our software. Thanks for being a wonderful partner practice. SE Stephanie E. Rvt Veterinary Used the software for: 2+ years ### "I liked the origional version better! " October 13, 2022 3.0 Pros I like that it is easier to use and wast to train on. I also love the customer service. Cons There are way too many steps that make everything take longer. Review Source MC Meghan C. Client Service Lead Veterinary Used the software for: 6-12 months ### "Sleepy Dog Veterinary Review of Hippo Manager" May 10, 2019 4.0 Overall Hippo works really well. There are just a few things that just don't make sense to us. Pros The ease of scheduling in Hippo is fantastic. It is very modernized and customizable for our practice and we appreciate that. Cons It is not the most user friendly software in terms of things that would help office/clinic flow. The inventory has been a long issue with Hippo and we are just finally getting it back on track. We also struggle with how to set up our schedule so there are blocks for where we should and should not schedule patients. It is very clunky. There are a ton of steps for things that really only need one step. When you adjust or change things in a scheduled appointment it does not switch the active client over and just leaves it as the previous one even though you are doing work for that specific client. We also do not like that we are unable to print off certain reports or fix things in our system without contacting Hippo support and it would be much quicker for us to address on our own. Review Source RO Robyn O. Veterinarian/Owner Veterinary Used the software for: 6-12 months ### "Hippo review after 1 year of use" September 4, 2019 2.0 Honestly, I don't think I'll be continuing with Hippo in the future. I'll keep plugging away at it for another year or so, but as we grow and our A/R grows and our inventory grows and our rescue group numbers grow, we just need something that has more advanced functionality. Pros It seems pretty easy to work the scheduler. And once you get the hang of it, it's pretty intuitive for very basic functions. Cons You cannot modify the schedule in ways I need it modified, inventory is a nightmare, A/R is a nightmare, no accrual-based accounting, we can't differentiate sales that are a deposit for future services from sales from the day, it seems like any sort of advanced function isn't there. Review Source Response from Hippo Manager Software September 11, 2019 Thank you for taking the time to share your feedback and we're sorry to hear that we haven't met your expectations. We'd love to learn more about the advanced features you are looking for. The good news is there may be several solutions to your scheduler customization, accrual accounting, and inventory needs because we have extensive functionality in those areas. A member of our team will be immediately in contact with you to assist. AW Anthony W. Owner Veterinary Used the software for: 2+ years ### "Veterinary Software" May 10, 2019 5.0 Pros It is easy to navigate. I have been able to teach my employees the software with minimal amount of training. There are often updates and new features that continue to improve the experience. Cons I don't know if it's my problem or the software but I struggle with keeping my inventory accurate. Review Source Response from Hippo Manager Software May 15, 2019 Anthony, Thanks for your review of Hippo Manager! We love that you've found it easy to use (our goal) and that you're enjoying the constant updates and feature upgrades so that we always enhance the user experience! We'll be in touch with you about inventory. We'll make sure you get a custom training session and have access to all the resources about inventory management and control in Hippo Manager. Thank you for being a wonderful partner practice! AP AMANDA P. Owner Veterinary Used the software for: 6-12 months ### "Hippo helps me be more efficient " May 16, 2019 4.0 Pros Integrated invoices, charts, medications and vaccines. Cloud based is fantastic for access anywhere. Customer service is fantastic. Cons Reminders are from an arbitrary email which clients think is spam. Reminders do not list date due. Review Source SG Shawna G. Owner/DVM Veterinary Used the software for: 1-2 years ### "Hippo Practice Management" May 10, 2019 5.0 I am able to track inventory/sales records/store medical records effortlessly/view detailed reports and set my own customized macros! Pros This system is easy to use/understand/learn. Available across any device, anywhere/anytime. Customer care/support is outstanding. Cons The scheduler, but they know this and are working on updates. They take recommendations seriously and work to change items that may need better flow. Review Source Response from Hippo Manager Software May 14, 2019 Hi Dr. Garner! Thank you for your review of Hippo Manager! We work hard at taking requests and recommendations seriously. We listen to our practice partners by implementing suggestions and feedback up to 96% of the time! We're focused on continually rolling out more features and functionalities to suit the needs of all veterinarians across a variety of disciplines. Thank you for being a valued member of the Hippo Herd we enjoy working with you! CH Cami H. Licensed Veterinary Technician Veterinary Used the software for: 2+ years ### "Hippo is good but still needs work" May 15, 2019 3.0 When I was using it in a smaller clinic setting I really liked it. It covered all the basics and was relatively easy to use, but we weren’t super busy and had ample time to do all the clicking and page changing and such required. Now that I’ve used it in a much busier clinic setting I still like it but feel like they could make things much quicker, easier, more accessible. For instance having an option to enter vaccines and print certificates from a chart instead of having to go back to choose options. Pros I really like that it is al cloud based and accessible from anywhere including your phone Cons I find that it’s rather complicated to merge patients and clients. It is doable but it’s not easy. Review Source VR Verified Reviewer Principal Veterinary Used the software for: 6-12 months ### "Fantastic Software. Can't believe I stuck with the old for so long" October 12, 2018 5.0 The team has been great from a support perspective . My life has been made easier by this software. Pros Love that it is mobile enabled. It works where I work Cons Had to learn a new system, but overall its simple and intuitive Review Source Response from Hippo Manager Software October 16, 2018 "My life has been made easier by this software" is exactly what we are developing Hippo Manager for! We love to hear that our mobility and intuitive design has aided you in practicing veterinary medicine and delivering excellent patient care. Learning a new system is always challenging, but our training and support team are there to help at every step. We appreciate your business! SM Sarah M. Practice Manager Veterinary Used the software for: Less than 6 months ### "Great Cloud Software" May 14, 2019 5.0 With any software switch there are growing pains, but we are finally settling in and tech support has been awesome. Not to mention all the help from our reps! Everyone is always available and ready to help, especially our rep - who helped me with the final data migration and worked late to help me after close so we could be ready to go live the next morning. Pros It is simple and unburdened by excessive, unnecessary features like a lot of practice management software. It is compatible with anything you want to use: desktop, cell phone, tablet, laptops... When combined with a laptop and wireless card readers it is a great perk to check out clients in the room so they can leave straight from the room, and not worry about standing at the front desk to check out. Cons There is no boarding scheduling outside of adding a resource into the main appointment calendar (we used to schedule by date and kennel size). Also, there is no way to have a procedure code (with reminders attached) also take out inventory. (Example: you charge the client for an annual vaccine as a procedure so an annual reminder goes into the system- there is no way to also take that out of inventory with a hidden line item). Though, I did recommend this as a new enhancement, so the development team is always open to suggestions! Review Source LV Lisa V. Tech Veterinary Used the software for: Less than 6 months ### "Only been using for a month, but is not user friendy. To many steps to do simple things. Confusing!" August 7, 2017 2.0 None, there is no way this was made for vet offices. Pros Ummmm, let's see......the receipts are pretty when they print. That's about it. I really don't think this was made for the veterinary field. Cons Very confusing, can't do simple things like delete deceased pets, or pets the owner no longer has. There is no way to print patient labels. I still don't know how to read the schedule, make an appt, or even check to see how busy we will be that day. I feel like our clients are not getting the service that they deserve because the computer system takes so long to understand. I know we've only had for 1 month, but this is rediculous. I would rather use the old system we had, and it had problems, but not like this. This is simply not a vet friendly system. Review Source Response from Hippo Manager Software October 7, 2017 Lisa, We have enjoyed working with you and your team over the last couple of months to address each of your concerns, and feel like your experience with Hippo has improved greatly since this posting. I hope that you have found each of our one of our one on one and group trainings and customer service to be helpful and responsive to your needs, and please let us know what additional services you may need to be 100% satisfied. Our last four releases included solutions designed to specifically address some of the suggestions you brought to us, and we are always glad to get veterinarian, vet tech and office manager insights to help us continually improve our product designed exclusively for veterinary practices. We love having you as a customer and look forward to continuing to work with you. Thanks, Sam Razor, CEO DB Denise B. Veterinarian/Owner Veterinary Used the software for: 1-2 years ### "Hippo Management Software Review" March 3, 2020 4.0 Overall great experience! Pros I love that it is cloud based so I can work at home or other locations if needed. User friendly especially since we are paperless. Most reports/histories can be downloaded and put directly into the chart avoiding excess paper waste. Cons There are just a few small things I would change. I would like to have the ability to type different things in some of the Vital Signs boxes (such as "pant" for respirations) or a different appearance of the gums. I would also like to be able to put something on someones account and close out the invoice and just have a balance but no open invoice. Review Source KO Kelsie O. Veterinary assistant Veterinary Used the software for: Less than 6 months ### "Hippo Manager Review" May 10, 2019 3.0 I’m honesty not sure why we switched in the first place. Our old system was extremely user friendly and very easy to learn. I am grateful that tech support is always helpful but I feel like I am not getting the hang of this new system. I don’t think more training will help, I think I will just be able to figure it out on my own. Pros I like being able to see both offices. I like the look of the schedule and the multiple options to add/edit information Cons It’s not user friendly. There are still many things I don’t know about the software. It is tome consuming just to try to check someone out. If there are multiple patients, it’s very difficult. Review Source Response from Hippo Manager Software June 3, 2019 Hi Kelsie, We appreciate your feedback and we're sorry that your experience with Hippo Manager is not as intuitive as you'd like it to be! After all we build features and functionality to make it as easy to use and simple to learn as possible and understanding the learning curve is different for everyone. Glad you're taking advantage of our unlimited customer support and training when you can. We will reach out to you to make sure you can connect with us as your busy schedule allows so we can assist you in figuring out areas you are finding challenging. Our online library of documents and videos can be accessed at anytime and we'd love to get a custom training session going with you so we can answer questions specific to your needs. Our training team will be sure to reach out. KW Kristin W. vet Veterinary Used the software for: Less than 6 months ### "Hippo Review" September 3, 2019 4.0 I've been very happy with the training and the technical support; very important to me because I'm not a computer person! It's taking some getting used to, but overall it's a nice upgrade from our previous server-based system. Pros Easy and intuitive to use; can access from any device at any time. Cons No functionality in offline mode. As a mobile vet, I find that at least 2-3 times a day I have to save info and enter it later due to poor internet connectivity where I'm working. Reason for choosing Hippo Manager It was by far the easiest to use and understand. Review Source Response from Hippo Manager Software September 4, 2019 Hi Dr. Wallace, We're so glad that our customer success team has helped you overcome any technical hurdles movin from server to our cloud-based system. We're here to help with unlimited support and training always! Heading to see patients where there is no internet can be challenging for mobile vets. We're glad that you're still using the total mobility of Hippo and updating data when you get back "online". You can also run Hippo from a cellphone hot spot. So, if you have cell service, you can open a hot spot and connect Hippo Manager that way to stay online. As cell networks grow, going into areas that offer no service for internet will be obsolete. Thanks again for being a part of the Herd. We appreciate you! AM Alicia M. Veterinarian Veterinary Used the software for: 2+ years ### "Great Product" May 10, 2019 5.0 Convenient portable hospital management system Pros Intuitive and easy to use Great for housecall practices Cons Slow customer service Took a couple of months to get patient portal running Review Source Response from Hippo Manager Software May 15, 2019 Dr. Moon, Thank you for reviewing Hippo Manager. We really enjoy providing your mobile practice with an efficient, portable hospital management system. Sorry the patient portal experience was not what our clients are accustomed to seeing from our team. We believe have the best customer service and team, and want to be sure to deliver on that belief every day. Thank you for being part of the Hippo Heard for more than 2 years now! AS April S. Office manager Veterinary Used the software for: Less than 6 months ### "Hippo Software for a high volume spay/neuter clinic" September 13, 2019 4.0 Hippo has been great for tracking clients and their pets. It's easy to add or change a pet's owner, chart notes, and track payments. The daily scheduler is great and easy to use. Pros Great for managing patients, adding additional pets to a client, and managing the treatment notes Cons There's no way to customize a specific report for an item or items of interest. The report section only charts the top ten used. Reason for choosing Hippo Manager Hippo was given high ratings from customers and internet reviewers of clinic software. Hippo was also the most economical. One price per month with no hidden add-on charges. Review Source Response from Hippo Manager Software September 18, 2019 Hi April, We love to hear that we're fulfilling your needs as a high volume spay/neuter clinic, and thanks for the work that Kindness Counts does for the community. Being easy to use and simple to learn is a goal of our practice management software, so glad to see that it's been that way for you. Our training manager will reach out to you regarding reports. There are views you can complete in the reports where you can dynamically search for an item and filter to see specific items. Reports will also show all items for the given criteria. We'll get this sorted out right away, looking forward to helping you use more our of robust reporting section! Thanks for being a part of the Hippo Manager Herd. JAC Jose Armando C. Veterinarian Used the software for: 1-2 years ### "Our staff love to work with Hippo!! Is easy to use and have great functionalities. Recommended!" June 4, 2018 5.0 Pros The software is easy to use and have a great customer support team that are willing to help. Once I asked for a customized rabies certificate and they didi it for our clinic!! Try it! It is a very good software that will satisfied your needs because always are creating new features to make your work easy and complete. And the most important thing for me is that is user friendly!! Cons For me the time I have to waste writing with limited typing skills. We will try the new voice recognition system very soon !! Review Source Response from Hippo Manager Software June 6, 2018 Dr. Cruz, We've been thrilled to have you grow alongside us and we're so glad we're satisfying your needs to help you deliver that top-notch patient care that you do, in Fajardo! We are always updating and adding new features and we're so glad to hear that you're taking advantage of them. We're so glad you're a part of our Hippo Herd and we're excited for the growth yet to come! AB Angele B. Veterinarian Veterinary Used the software for: 1-2 years ### "Hippo review" May 15, 2019 3.0 We have had lots of bugs and issues, but customer service has been very helpful. Pros User friendly for most functions and customer service is good. Cons Doctor can’t sign the chart without logging the tech out first. The techs put all the notes and history in, but I have to log them out and myself back in every room to be able to sign the charts. Also the charges put inside the charts do not show up until after you leave the chart instead of right after the addition. And it puts the wrong time and date on all our records and meds, after 7pm it says it’s tye next day. We are open nights, so this effects us a lot. Review Source Similar Products Featured