# Page 4 | Hippo Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Hippo Manager the right Veterinary solution for you? Explore 133 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134667/Hippo-Manager/reviews --- Hippo Manager 3.9 (133) [View alternatives](https://www.capterra.com/p/134667/Hippo-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Hippo Manager ## Showing most helpful reviews Showing 76-100 of 133 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NG Nissa G. DVM Veterinary Used the software for: Less than 6 months ### "Hippo Manager Review" May 10, 2019 5.0 Pros I haven't been using Hippo very long, but the things I like about it are as follows: - Ease of use, the program seems very intuitive. - Lack of the up-front costs of many other vet software programs. - Good customer support; I've had no problems getting questions answered. - Good educational videos - the videos are short and to the point for each subject covered. Cons I don't really have any complaints at this point; I am opening a new clinic in a couple of weeks and will be using the program more fully at that time. Review Source Response from Hippo Manager Software June 3, 2019 Dr. Gese, We're so excited that you've chosen Hippo Manager as your preferred veterinary software partner. Easy to use and simple to learn is how Hippo Manager sets itself apart from the competition and having it be as intuitive as possible is part of that picture. Our team is ready to help with unlimited and free training and support we will be ready to help you as your business grows. As you get to know more of Hippo Manager you'll be able to pull custom reports on revenue and new client growth as well as have access to our integrations and add-on features with veterinary partners you want to work with. We're looking forward to a prosperous partnership and love having you become a part of the Hippo Herd. VR Verified Reviewer President Veterinary Used the software for: 6-12 months ### "Hippo. Inexpensive. User Friendly. Quick to learn." May 11, 2019 4.0 Pros The UI is very easy to use. It is accessible on multiple devices. Priced very well. Cloud backup. Cons Creating packages and figuring a way to work the inventory numbers and pricing without staff finding out would be great. Some more in depth administrative features would also be great. More options on what to give access for and what staff shouldn't be able to do. Roles are too vague. Review Source Response from Hippo Manager Software May 28, 2019 Thanks for taking the time to review Hippo Manager. We work very hard at creating an easy to use and intuitive product that separates us from competitors. We also take the time to log any feature requests from our users so we can shape the future needs of our software around those of our veterinary partner practices. Thanks again for your review, we're focused on empowering veterinary professionals to thrive and glad we're doing just that! HW Hope W. Veterinary Assistant Veterinary Used the software for: Less than 6 months ### "Needs Improvement" March 3, 2020 2.0 Pros I like the scheduling aspect. It is nice to see color coding and actual labels. Cons It's not very user friendly. I don't like that families are separated and I don't like that you can't have multiple patients pulled up at the same time. Wish the system had more aspects similar to Avimark or Cornerstone. Review Source Response from Hippo Manager Software March 11, 2020 Thank you for taking the time to share your feedback. We want to make sure that your user experience is as positive as possible and thankfully we have some quick answers to your concerns. You can easily view and access all members of the family by using the Patient List widget. This widget is accessible on all of the major screens in Hippo (Scheduler, Choose Action, Chart Notes, Patient Profile, etc.) through your quick links bar. If you want to have multiple patients pulled up at the same time all you have to do is open Hippo in multiple browser tabs. There are no limits (from Hippo) on the number of active browser tabs (patient records) that you can have open. If you find it helpful, we offer live-trainings every week and topic-based training twice monthly. Just send us an email to training@hippomanager.com and we will save you a spot. We also have a complete library of quick videos you can watch at your convenience. https://hippomanagertraining.litmos.com SY Sara Y. Manager Veterinary Used the software for: 6-12 months ### "Hippo " May 10, 2019 4.0 Pros The paper lite. That you can access it from anywhere Cons I don’t believe it’s user friendly. It takes a hundred clicks to do anything Review Source Response from Hippo Manager Software June 3, 2019 Hi Sara, Thanks for your review of Hippo Manager. We love that you've found our software paper lite. We offer clients the ability to cut away from the printer to do things like email invoices and estimates, communicate 2-way with text messaging and import and view lab and medical information from anywhere, anytime! We're sorry you're finding some areas a little click heavy. We focus on reducing clicks within the app so users can get to what they like to do faster. We will have the training team reach out to you to make sure you're using quick-links, customizing the home screen and more, so you can reduce clicks where it suits you. Thank you for being a part of the Hippo Herd! KJ Keri J. Vet assistant Veterinary Used the software for: 2+ years ### "MMAH" May 17, 2019 3.0 Pros I like that there are learning opportunites, live interaction, very personable staff, and clear screen. Cons Cannot use 2 credit cards on one sale. No total transactions for end of month, bloodwork download-unable to enter name/info ( for apply) manually and doesnt always work . ? Reports show total amount due when a portion has been paid on invoice. Review Source LH Lisa H. Client Services - Admin Assist Veterinary Used the software for: 2+ years ### "Lisa's review of the product" March 3, 2020 5.0 Overall it is a really good system. If there are any problems tech support is available when called and the problems are handled quickly. Pros Very easy to use and navigate. Icons make it easy and quick to look up information. We use the reports feature on a daily basis. The reports are compiled quickly. Cons I Would like to be able to merge client records (duplicate) into one. Review Source MT Marie T. Receptionist/vet assistant Veterinary Used the software for: 6-12 months ### "Hippo is a great software and very easy to learn and use!" June 1, 2018 4.0 We were able to go from mixed paper and digital records to all digital. Saves tons of time. Pros My favorite part about hippo software is how easy it is to learn. Also I love how it is cloud based. Cons Things I don't like about hippo is that you can not edit the forms provided on the system. For example the dental chars you have to print them and scan them back in. I also do not like how you can merge duplicate owners and duplicate patients. Review Source Response from Hippo Manager Software June 4, 2018 Hi Marie, Thank you for taking the time to complete your review and provide valuable feedback to our team here at Hippo Manager. We're so glad we're accomplishing our goals to provide easy to use and simple to learn cloud veterinary software. We will have our support team reach out to you asap and get your duplicates taken care of. Be sure to take advantage of our unlimited support and training anytime when you run into any issues. We appreciate your partnership, thanks for being part of our Hippo Herd! KB Katherine B. Veterinary technician Veterinary Used the software for: Less than 6 months ### "Very user friendly" May 10, 2019 5.0 Pros Easy to use and if you have an issue it's very easy to find an answer by contacting them. Cons I would like to be able to access all pets in one family easier. It would be great it Hippo talked with other programs like VCP Review Source Response from Hippo Manager Software May 15, 2019 Hi Katherine :) We appreciate you taking the time to review Hippo Manager and provide valuable feedback! We aim for excellent customer service and live that mantra every day by achieving above industry standards NPS ratings - we're so glad you're experiencing this first hand. We're constantly adding to our integrations list and always listen to client preferences so we can determine a better priority that serves our partner practices. When accessing all the pets in one family, we do have the most dynamic searching features within our app on the market. You can locate all the animals searching by the client and then open each pet up under multiple tabs so you can work on them separately. Multi tab functionality is unique to Hippo Manager! It's a great way to work on multiple things at once and save to separate records. Thanks again and thanks for being a valued member of the Hippo Herd! MW Mary W. veterinarian Veterinary Used the software for: 6-12 months ### "USER FRIENDLY" September 2, 2020 5.0 As a new business this software was great! I loved how integration was built in, that made start up a whole lot less complex. Pros I found Hippo software to be very user friendly and easy to navigate. Cons The feature that I would like to be added is a button to print out client lists with all their data. This would be useful when organizing group emails or analyzing data points for sales/use. Review Source Response from Hippo Manager Software September 13, 2020 Thank you for the review! We are very happy to have you as a part of the Hippo Herd. Our support team will reach out to walk you through how to use and print some key reports that you may find useful, or provide you with a custom report. We are glad you find it easy to use! SJ Saige J. Receptionist Veterinary Used the software for: Less than 6 months ### "Hippo Manager Review" September 17, 2019 4.0 Technical support is not very helpful. Emailed/called but never even receive a call or email back. Customer support was suppose to be hippos number 1 big reason to get hippo Pros I like the ease of finding patients and having everything on one data base. Cons Issues of numerous patient files for the same patient; problems like mis-spelling can cause patients to have numerous files. Difficult to make/transfer into one patient. No way to delete the pre-exisiting 'wrong' files. Review Source Response from Hippo Manager Software September 19, 2019 Hi Saige, Thanks for taking the time to leave us feedback regarding your experience with Hippo Manager. You're right, our customer support is so highly rated and your experience is definitely atypical. We will look into this and be sure to deliver above your expectations in the future. Our training manager will reach to you directly regarding duplicate patients. It's easier than ever to search for patients and clients and avoid duplicates. It's something that can be fixed at the practice too, however, support can be used to update multiple requests at once. Thanks again for leaving your feedback. MD Michelle D. billing dept Veterinary Used the software for: 2+ years ### "ANNA SHELTER review" March 20, 2020 4.0 Pros The system was pretty easy to learn and teach new users Cons Not being able to add medications after the cart is signed, Not able to toggle between pages, errors in addition invoice totals and total due on account don't always match. Review Source BS BRYAN S. owner Veterinary Used the software for: 2+ years ### "Cloud based Software" July 18, 2019 4.0 Pros Great software for the money. It is very user friendly and support is good. Cons There are some quirks with some of the software that slows us down some. Some of the preventative care reminders could be improved on. Review Source SW Sheri W. Medical Director Veterinary Used the software for: 2+ years ### "great for the money" May 15, 2019 4.0 overall, I think this is very user-friendly. I've never even used the training available- figured it all out on the fly. Pros I like it's appearance and colorful icons Cons I don't like that sometimes the client or pet search is a little awkward Review Source CP Clinton P. OWNER, DVM Veterinary Used the software for: 2+ years ### "HIPPO REVIEW" January 8, 2020 5.0 FAIRLY GREAT Pros THE SELF EXPLANATORY STEPS OF USE AND THE EASY CONTACT WITH MY REPS Cons THAT THERE ISNT A VACCINE PRINT AT CHECKOUT AND ALSO THAT I CANT PRINT A FULL PATIENT RECORD Review Source BW Bridget W. Office Manager Veterinary Used the software for: 2+ years ### "Hippo Review" March 13, 2020 5.0 Pros Completely easy to implement and use. Love that we can use on house calls and farm calls! Cons At this time I have nothing to say on this, everything working great. Review Source SM Sam M. Office admin Veterinary Used the software for: 1-2 years ### "Easy for stay up " March 6, 2024 3.0 Pros The format of the medical records for our clients Cons Navigating to other patients accounts and records Review Source OG Oona G. Veterinarian Veterinary Used the software for: Less than 6 months ### "Hippo Review - 3 months" June 26, 2020 5.0 Pros picture icons allow for ease of transition between steps. Cons The address would be correct in client info, but when script is printed, the wrong state is listed. When ordering medications, despite clicking on the exam to link to, each script would be on a separate invoice. Taking a long time to link to 2 other software. Review Source Response from Hippo Manager Software June 29, 2020 Thank you so much for taking the time to review Hippo Manager! We are glad you find the icons to be helpful for transitions, and we will reach out to help you today to see how we can assist with the address on the prescriptions. My apologies for any inconvenience that may have caused. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime - please feel free to contact Support at 1 877 819 0159 or support@hippomanager.com if you have additional questions. JC Jamie C. Associate veterinarian Veterinary Used the software for: Less than 6 months ### "Good software but needs some improvement" May 15, 2019 4.0 Pros I like that we are able to access this software anywhere that we have internet access. Overall this software is fairly user friendly and doesn't take you too long to learn how to use it. Cons I dislike how the invoices are set up to where we can't easily change the doctor that saw the patient at that visit. We have to delete all the charges that were put in and then re-enter them to show the correct doctor. I also wish that when it came to taking payment and closing invoices, that once a payment was received, the invoice would automatically close instead of us having to select complete sale. I also wish that we can link labs/documents to particular SOAPs and that they would print out when that particular SOAP was printed out. Review Source RM Rebecca M. DVM/Owner Veterinary Used the software for: Less than 6 months ### "Hippo" May 21, 2019 5.0 Pros Good pricing. Excellent customer service Cons Data conversion taking longer than expected Review Source Response from Hippo Manager Software May 30, 2019 Hi Dr. Myszka, We love that you've joined the Hippo Herd! Thanks for being a valued partner. We're sorry your data migration is taking longer than you expected but we appreciate your patience. Data migrations are a large undertaking coming from and going to any new PiMS. It's such an important decision to make the move to a future-proof cloud PiMS like Hippo Manager and we treat the process with kid gloves. Sometimes the migration can take a little longer because of hold ups with data and moving technical elements from one provider to another, so we apologize for any unforeseen circumstances. Know that our conversion processes is the most thorough on the market and we work with you every step of the way. We're looking forward to empowering you to thrive through Hippo Manager and many years ahead as a partner practice. BO Benjamin O. Veterinary Surgeon Veterinary Used the software for: Less than 6 months ### "North Kenya veterinary services " May 21, 2019 4.0 It's easier tabulating our profits and losses, easy to refer to cases, it's well built and easy retrieval of lab results, and radiographs. Its comprehensive and I like it so far Pros It's easier to use even in the field while doing horse and wildlife to update in the system. Cons Its complicated in terms of reviewing sent invoices and confirming receipt of invoices by our clients Review Source Response from Hippo Manager Software June 3, 2019 Hi Dr. Oundo, Thanks for your review of Hippo Manager. We're so glad it's been a great mobile software when you're in the field. We're proud of the comprehensive platform that our team has built from the ground up and we're always adding more features and functionality! We'll be in touch to make sure that your paperless invoicing and receipts are satisfying your communication needs with clients. Our support team will be glad to help. Many thanks for being a member of the Hippo Herd! KW Katie W. Licensed Veterinary Technician Veterinary Used the software for: 2+ years ### "Yuck" February 25, 2021 2.0 Would not have chosen, would not choose again or recommend. The program is extremely bulky and buggy. Pros It is cloud-based, so the ability to log in from other computers, even ones not on the network, is greatly useful. Cons What should take one or two steps to complete, takes 12. It is extremely buggy, frequently creating fake charts at the start of the day. Making appointments for multiple patients takes so long. Review Source BH Brooke H. Registered Veterinary Technician Veterinary Used the software for: Less than 6 months ### "Easy Navigation" June 3, 2019 4.0 I like it so far! Pros easy access to quick links especially with large icons which make it easier to find where i need to enter Cons can't change patient info within "choose action". I would have to click on patient then edit info. it takes longer that way Review Source Response from Hippo Manager Software June 5, 2019 Brooke, Thank you for your review of Hippo Manager. We're so glad you're finding our interface easy to use, navigate and intuitive. You can set your screen to the patient screen so that it's easier to access patient info on first login and change information quickly. Since the home screen/choose action screen is customizable as well as many areas of Hippo Manager, most users can navigate easily. As it can be set up to suit what is needed for each role at the clinic. We appreciate your feedback and thank you for being a valued partner practice! RR Rochelle R. Veterinarian Veterinary Used the software for: 6-12 months ### "Good program, still has some issues to work out" May 14, 2019 4.0 Nice idea, but lots of problems to work out yet. Customer support is very friendly but can rarely actually solve your problem Pros Nice appearance and layout, customer support tries to be helpful Cons Takes a lot of clicking to get to where you need to be-not at all convenient. No good way to look back at a pet's history-takes a long time and a lot of clicking. Review Source CJ Candyce J. Office Manager Veterinary Used the software for: 1-2 years ### "We have been very happy with our transition to Hippo. " April 10, 2018 4.0 Ease of record keeping Pros The software is easy to use. Any questions we've had have been quickly answered by tech support, and they are always willing to work with us to customize our software to our needs. Cons Some functions are odd or don't seem logical, but when brought to their attention they are quick to address it or say they are working on a change to the process. Review Source RW Rhonda W. office Manager Veterinary Used the software for: Less than 6 months ### "Scheduling Nightmare" September 30, 2019 4.0 Not applicable. Unfortunately since the calendar integration issue was not able to be corrected, we were forced to abandon the program. Pros Customer Service was excellent and went above and beyond in order to address any concerns. The fully integrated inventory was a definite selling point. Cons We were unable to link google calendar despite their amazing efforts by their tech staff. Unfortunately that created a scheduling nightmare that prevented our online appointment scheduling and created a ton of extra work for our staff. Review Source Response from Hippo Manager Software October 7, 2019 Rhonda, We're sorry we fell short on delivering to your expectations in the time frame needed. As of last month, the calendar integration has been re-launched and is functioning seamlessly for our practices. We're thrilled to hear that our customer service and support teams were helpful and of great value to you. Our inventory management and control is the best on the market as it fits the needs of all vet practices, sizes and types from Spay Neuter such as yourselves to large corporate enterprise and multi-unit facilities. Thank you for taking the time to review Hippo Manager. Similar Products Featured