--- title: "PhoneBurner Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PhoneBurner the right Auto Dialer solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/134672/PhoneBurner/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- PhoneBurner 4.8 (177) [View alternatives](https://www.capterra.com/p/134672/PhoneBurner/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of PhoneBurner Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Patrick B Business Development SpecialistReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I would use it much more if it integrated better with our CRM and showed me the names of who I was calling“ October 27, 2025 Patrick B Business Development SpecialistReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Has problems where I can't see the name of the person I'm calling.“ October 27, 2025 SL Sergio L Legal recepcionistLegal Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Since I began using it, my approach to clients has become easier due to its follow-up and disposition features, which make my calling sessions easy.“ March 19, 2024 RM Rosalina M Executive AssistantInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Restricted Customization: PhoneBurner's customization choices are to some degree restricted, which may not address the issues of certain organizations with additional complex outbound deals processes.“ March 1, 2023 RM Rosalina M Executive AssistantInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, PhoneBurner is a powerful sales acceleration tool that can help businesses increase productivity and personalize their outreach efforts.“ March 1, 2023 AE Alex E PartnerLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years. “There are no ways to ensure the intaker is actually making the calls“ November 3, 2023 BM Brad M AVP of Client DevelopmentInvestment Banking, 11 - 50 employeesUsed the software for: More than 2 years. “Other people on my team who use it, can attest to its ability to making contact with their customers.“ March 29, 2023 BE Bradley E AssociateAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “SMS do not work regardless whatever I do. “ March 19, 2024 ## Showing most helpful reviews Showing 1-25 of 177 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Costumer Service Representative Used the software for: I used a free trial ### "Efficient Power Dialer that Boosts Productivity and Outreach" October 23, 2026 5.0 Overall, PhoneBurner has been a very efficient tool for outreach and sales calling. It significantly increases daily call volume and reduces repetitive manual work. Once set up, it streamlines communication and helps manage follow-ups effectively. Pros PhoneBurner makes outbound calling much faster and more organized. I really like the power dialer feature because it eliminates manual dialing and automatically logs call details. The email follow-up integration right after a call saves a lot of time, and the call disposition tracking keeps the team organized and focused on leads. Cons The pricing can be a bit steep, especially for smaller teams or individual users just starting out. Additionally, the interface feels slightly outdated compared to newer platforms, and it takes a bit of time to fully customize all the workflows and email templates to fit specific needs. Review Source Tom N. National Sales Manager Used the software for: 3-5 years ### "Outstanding CRM for Generating More Calls, Emails, and Voicemails" January 8, 2021 5.0 Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service. Pros Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it! Cons It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM). Review Source R Reviewer President Used the software for: Less than 1 year ### "Best customer service of all 7 call software I used. Outstanding. " November 7, 2019 5.0 You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind. Pros I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that). Cons I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents. Review Source VR Verified Reviewer Business Development Specialist Used the software for: Less than 1 year ### "HOMEstretch ROC Phoneburner Review" October 29, 2025 3.0 The lack of name being shown before I get on the phone makes it nearly unusable, and I only use it when I am rushing to try to contact as many leads as possible. I would use it much more if it integrated better with our CRM and showed me the names of who I was calling Pros Allows me to dial more efficiently. I can get through a much higher volume of calls by using the power dialer and voicemail recorder features Cons Has problems where I can't see the name of the person I'm calling. This really hurts my credibility and my ability to build relationships on the phone Review Source John C. Owner Used the software for: Less than 1 year ### "Making 400 calls per shift has never been easier" July 4, 2019 5.0 Pros This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic. Cons The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded. Review Source R Reviewer BDR Used the software for: Less than 1 year ### "Getting a lot more done with this tool" December 24, 2019 4.0 Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails. Pros Our call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver. Cons Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format. Review Source R Reviewer marketing rep Used the software for: Less than 1 year ### "Need to make more calls? YOU NEED THIS!! " June 7, 2021 5.0 I LOVE Phone Burner! I used to work in a call center so I was familiar with a dialer but this one is fantastic! I started using it because of it's integration with Salesforce and have never looked back! I love that I can make calls and drop a pre recorded voicemail and it has nearly doubled my productivity! Pros I love that it cuts down on my time on the phone by dialing numbers automatically and by dropping voicemails before the voicemail even picks up! Cons I wish there was a better integration between Salesforce and Phone Burner where I could make updates to my CRM while I'm in Phone Burner but I just open another window with Salesforce in it on my computer and that solves that problem. Review Source R Reviewer CEO Used the software for: 3-5 years ### "PhoneBurner An Amazing Product For Business" February 18, 2019 5.0 The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended. Pros PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes. Cons We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform. Review Source Terry S. Director of Sales Used the software for: Less than 1 year ### "Great Productivity Tool!!" August 10, 2021 5.0 Very good. Pros Power Dialer - Calling prospects seldom results in actually talking to a person. Consequently, I'm leaving voice mails which is very time-consuming. PhoneBurner allows me to use voice mail as another channel to get our message to people that would benefit from our solutions within key targets. I can touch 60-80 prospects an hour by leaving a prerecorded message, dropping an email, documenting the call in my CRM, and dialing the next contact with one button. It allows me to set up several buttons for the various situations I encounter. Cons Some fields don't populate in the integration to HubSpot. Review Source Erin M. Shipping Consultant Used the software for: 3-5 years ### "Excellent Dialer Service" August 9, 2019 5.0 The benefits of the software are endless especially with the ability to integrate with other sales software. Pros The best part about PhoneBurner is the speed at which you can go through new lead lists. It takes no time to sort through a cold list and find prospects. The system allows for notes to be entered on each as you go and send automated emails or leave voicemails. Cons The only feature I wish they had is the ability to insert a call order across multiple pages of leads. So, that I could put them in order of my appointments for the day. Review Source Benjamin S. Campaign Manager Used the software for: Less than 1 year ### "I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles." February 6, 2018 5.0 Pros The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid. Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it. Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear. Cons PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made. Review Source R Reviewer Development Used the software for: 1-3 years ### "Good system. Greedy company" May 13, 2025 4.0 Good for calls but expensive. Has a basic CRM can reach people and can follow up. Many options exist but they treat existing customers as a sure thing. Pros Good for calling. Very expensive compared to competitors. Seem greedy. Cons Super expensive. They keep raising rates. You can't talk to billing and they seem a tad greedy. Review Source R Reviewer AVP of Client Development Used the software for: 3-5 years ### "My Experience Using Phoneburner For Sales" March 29, 2023 5.0 Since I use it daily, it's performance has had a profound impact on my sales. Other people on my team who use it, can attest to its ability to making contact with their customers. I have over 4,000 clients, so this system enables me stay connected quite well, all the time. Pros First of all I'm in the rare coin business and our company has new offers every week. The ease of use of this product is excellent, so I like that I can record a 60 second spot about the opportunity and then be able to leave a message for the customer. In addition I can also send an email on the opportunity for maximum exposure & contact delivery. I'd say only 10-20% of the 100 calls I set-up in Phone burner actually answer the call. This program is very effective and I get callbacks and online business daily. Cons I have none. Whoever created this system, knew what every sales person needs. Review Source R Reviewer Client Partner Used the software for: Less than 1 year ### "Best Speed Dialer on the Market" June 24, 2022 5.0 I love the product and it helps me manage my day and quadruplicate my call volume compared to individual dialing and some of the other products on the market. Very easy to use and will pay dividends for companies who choose to use the product. Pros Ease of use Integration with software applications (e.g. salesforce) No pause or beeps for call recipients Ability to utilize my phone number in caller ID Cons The only function I would find helpful is an integration with Outreach. Review Source EK Edward K. Senior Transition Consultant Used the software for: Less than 1 year ### "great product" March 12, 2024 5.0 like it 100 percent, and the organization of my call list are important. Pros helps me mass produce calls, and keep a trackable system for growth. Cons sometimes the login fuction is slow but can get through it. Review Source R Reviewer Insurance agent Used the software for: Less than 1 year ### "Worked ok" August 18, 2022 5.0 There are enough alternatives that when I need a dialer I'll go to one that actually cares about the customer. Pros There is a definite learning curve but it does what it's supposed to do. Cons I asked for a credit since I hadn't used the product but had been paying for it for the last 5 months and was told that isn't something they do. I wasn't planning on stopping the service but I did because of their poor business ethic. Review Source James Dean J. Sales Rep Used the software for: Less than 1 year ### "REALLY EASY TO LEARN" October 24, 2024 5.0 Super easy to record calls , follow up leads, disposition leads and adapt to learn to use Pros It’s easy to ads my calls to calendars and track leads Cons Sometime program crashes but it reboots on its own Review Source R Reviewer Business Development Used the software for: Less than 1 year ### "Phoneburner is AWESOME" September 23, 2021 5.0 So far, it's been great. Pros The software is easy to use once you learn where things are, and the tech support is the best I've ever had. Cons It's not intuitive to find things sometimes, like setting up your voicemails. Review Source XP Xavier P. Sales Manager Used the software for: 3-5 years ### "Phome burner is a game changer" January 3, 2022 5.0 My business skyrocket once i change to phone burner its the new way to call ppl Pros I love how it send emails and voicemail with in one click Cons There is nothing i can say that i like the least about phone buerner, it does it job. sometimes the calls drop from fax or internet noise but thats about it. Review Source R Reviewer Branch Manager Used the software for: 3-5 years ### "Best productivity tool i use" March 11, 2020 5.0 Pros i could never reach the number of clients and prospects that i reach in the time period that i reach them in with any other tool. I love phoneburner! Cons the import process was not as good until the upgraded it. now it rocks! Review Source Verified Reviewer Recruiter Used the software for: Less than 1 year ### "PhoneBurner is a game changer" February 15, 2019 5.0 I started Phoneburner in May 2018 and I had $0 sales, when I started using it, I ended the year at 102% of Goal. I loved the easy of being able to get through my calling list quickly and then also leave emails for those I left voicemails to, I have had much better response and I will continue to use it Pros I like the easy of use and how much success I have had with it. Cons The original training tapes were not easy to follow but they have added more training information on the website and offer webinars to help become more of a expert user Review Source Jay V. Owner Used the software for: 3-5 years ### "Phoner Burner Has Helped Our Sales Team Even With Their Most Recent Changes" July 5, 2018 5.0 Our customer support representative at Phoneburner actually cares about his clients and does what's necessary to assist his client. Pros It sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry. Cons They stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company. Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "Phone Burner is a must have" March 3, 2021 5.0 Saves my team so much time, always get a response from their customer care team within minutes. Hands down best Customer Service of any platform I have used Pros User friendly, and support is second to none. Cons Don't really have any cons. They have great software and are always looking to improve. Review Source Verified Reviewer Search Consultant and CEO Used the software for: Less than 1 year ### "Compress your sales call time and make more contacts" February 19, 2019 5.0 Helps me to be more efficient and effective with sales call campaigns. I make more calls in far less time. Ultimately I get to more qualified prospects than without this power tool. Pros Enables me to easily dial through a sales prospecting campaign and move quickly through voicemails with a one-click drop of my best prerecorded voicemail message. Can make a lot more calls and stay fresh for the few where you do live connect for a true business dialogue. Easy set up and lots of flexibility with phone scripts, voicemail messages, email follow up. Cons Wished it integrated with ZOHO CRM. Takes some effort to figure out how to upload Excel CSV files to properly configure in Phoneburner. Review Source R Reviewer Mortgage Assistant Used the software for: 1-3 years ### "Feel The Burn" June 11, 2020 5.0 Fantastic! Phoneburner makes my day move faster and makes outbound calling a breeze. Pros Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner. I am able to go through my personal contacts every day and touch base with leads in a very short period of time. Cons There are small hiccups in the system overall layout that do not integrate with our CRM software to update specific dispositions. Overall not a game changer. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.