# Page 3 | PhoneBurner Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is PhoneBurner the right Auto Dialer solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134672/PhoneBurner/reviews --- PhoneBurner 4.8 (176) [View alternatives](https://www.capterra.com/p/134672/PhoneBurner/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of PhoneBurner ## Showing most helpful reviews Showing 51-75 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris M. Cloud Collaboration Specialist Information Technology and Services Used the software for: 1-2 years ### "Best productivity tool on the market" January 5, 2016 5.0 Before using PhoneBurner, cold calling was an immense pain in the neck. Smiling and dialing was more like frowning and dialing. Not only was it tedious, it was exhausting leaving voicemail after voicemail. Not to mention, I grew so sick of hearing my own voice. PhoneBurner not only made cold calling and follow up easier, it actually made it fun. I tripled the amount of calls, voicemails and emails that I was sending. The only time I had to speak was when someone actually answered the phone. There are other solutions out there, but none give you the ease, functionality and affordability that PhoneBurner will give you. You can even integrate with SalesForce.com!! Keep up the good work, PhoneBurner! Pros Ease of use, functionality, integration, customer support Review Source Response from PhoneBurner January 8, 2016 Chris - we're happy to hear we helped put the "smiling" back into your "dialing!" Thanks for the review! VR Verified Reviewer Analista financiero Used the software for: Less than 6 months ### "Everything you need to stay connected" April 15, 2018 5.0 The users are alerted in real time when the emails are opened, the links are clicked, the videos are displayed, the attached files are displayed, etc. for a perfectly programmed follow-up. SmartSender is also integrated with "Retargeting" (Retargeting), which allows users to post targeted ads while surfing the web, Facebook or Twitter. Pros PhoneBurner allows you to be constantly communicated without interference with your customers. The best thing is that each call stays registered and that helps a lot to the improvements that you should make to the attention to your clients. Without a doubt, it is very effecient. Cons I think they should give more time to their free trial so that entrepreneurs can make use of this wonderful software. Or at least they can create a cheaper version for the small businesses that are emerging. No doubt they will have many successes Review Source Atticus K. Marketing and Advertising Used the software for: 1-2 years ### "Phone Burner is Flawless and Absolutely Essential" January 4, 2016 5.0 We have been using Phone Burner for our national marketing agency (Insurance) for over a year now and it has been the most important tool for us in our marketing arsenal. We have had as many as 5 seats at one time active. I have made suggestions for improvement and the team is so responsive that often my suggestions are implemented within the week. The level of customer support is top notch. Can't say enough good things about Phone Burner Pros Completely intuitive and user-friendly. Full of great features Cons Any cons I've had usually get addressed and fixed by the tech team. And I'm very picky so I've sent in a lot of minor bug fixes and suggestions. So the cons usually don't remain an issue for long. Review Source Response from PhoneBurner January 6, 2016 Atticus, thanks for the great review and all the valuable input you've provided. DV Daniel V. Owner Used the software for: 2+ years ### "Phoner Burner Has Helped Our Sales Team Even With Their Most Recent Changes" July 2, 2018 5.0 Our customer support representative at Phoneburner actually cares about his clients and does what's necessary to assist his client. Pros It sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry. Cons They stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company. Review Source Response from PhoneBurner July 5, 2018 Daniel, we're very sorry to hear of your recent experience. PhoneBurner still dials for you and sends 1-click emails. I'll make sure someone on our team reaches out to help troubleshoot, and to better understand and work out your price issue as well. Look forward to once again having you as a happy client. NP Nicky P. Scheduler Financial Services Used the software for: 2+ years ### "Game changer for sales calls." April 7, 2020 5.0 My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team. Pros I really like that the program it can be used with ease and you're able to make so many more calls rather than manually dialing out. Cons It took me about a day or two to catch up with the fast pace of the program but you can always pause your dialing session to pace yourself. Review Source TB Tanya B. Office Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Phone Burner is a must have" March 1, 2021 5.0 Saves my team so much time, always get a response from their customer care team within minutes. Hands down best Customer Service of any platform I have used Pros User friendly, and support is second to none. Cons Don't really have any cons. They have great software and are always looking to improve. Review Source KL Kevin L. President Used the software for: ### "Great Product with Great Support" April 10, 2015 5.0 They have an excellent trial program which has no time limitations only limitation a total minutes used. So if you sign up for a trial and don't get to it, it doesn't expire on you for the first 30 days it continues until you've used your minutes. Their business practice is true SUBSCRIPTION -- Sign-up monthly, continue month-to-month. No expensive upfront implementation cost, no long-term contract. I love their ROLLOVER Minutes policy where they allow you to roll over unused minutes from this month to the next month so that your investment is protected. It's super easy to create a list from either leads or contacts. Just select your leads upload them and you're dialing away. I also like the Salesforce.com integration. An extremely demanding request I had was integration with my existing system. PhoneBurner worked with me tirelessly and efficiently and very quickly to fully integrate into my own community environment, smoothly navigating a tricky technological hurdle that salesforce.com had in place. They just took care of it. Audio quality was not compromised during our trial as it was with other dialing solutions. The interface is extremely easy to use. The integration with salesforce.com makes it a cinch. The ease of recording voicemail and send email is also a huge plus. But easily the biggest clincher for their superior performance is the PhoneBurner organization itself. Jeff Osness was an extremely responsive and accountable stakeholder in our success. When I find an application that does what it says I'm a huge fan. But the real test for me is always whether the organization will support me when I need them. Phone burner more than satisfied on both counts. Review Source Response from PhoneBurner April 13, 2015 Wow what a GREAT review. Thank you for taking the time to post it. We appreciate you working with us and look forward to helping you grow your business. Christopher O. CEO Computer Software Used the software for: Less than 6 months ### "SOFTWARE PAID FOR ITSELF ON THE FIRST DAY" August 28, 2019 5.0 It's been wonderful. It took my teams calls from 80-100 to 300+ within the first day. Not to mention, I'm getting 20-30 follow ups per person per day! It's a little early to tell, but just one conversion from a single day would pay for the software for a year. Pros It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive. Cons If I was being picky, I'd like the option of at least one number free with the software instead of having to purchase other numbers, but that's more of a business model problem than a software issue. Reason for choosing PhoneBurner This software is more designed for mass calls rather than ring central is designed for daily contact with clients. Review Source VR Verified Reviewer Search Consultant and CEO Staffing and Recruiting Used the software for: Less than 6 months ### "Compress your sales call time and make more contacts" February 16, 2019 5.0 Helps me to be more efficient and effective with sales call campaigns. I make more calls in far less time. Ultimately I get to more qualified prospects than without this power tool. Pros Enables me to easily dial through a sales prospecting campaign and move quickly through voicemails with a one-click drop of my best prerecorded voicemail message. Can make a lot more calls and stay fresh for the few where you do live connect for a true business dialogue. Easy set up and lots of flexibility with phone scripts, voicemail messages, email follow up. Cons Wished it integrated with ZOHO CRM. Takes some effort to figure out how to upload Excel CSV files to properly configure in Phoneburner. Review Source MS Monica S. Senior Account Executive, Inside Sales Banking Used the software for: 1-2 years ### "What a great program for business!" December 5, 2018 5.0 I enjoy the ease of my day when it is time for the calling out. Often times, I am working on other things and I use to dread making my own leads but now it is simply and quick and allows me more time to focus on the calls instead of "WHO" I am calling. Thank you PhoneBurner! Pros I love that when it is time to cold call to generate more business, there is ease with clicking an uploaded list and just dialing. No fussing over who to call next! The dialer keeps dialing! Cons Sometimes, I accidentally hang up and the "Talking time" doesn't really register for my employer. There already has been a resolution with this!!! I have noticed that when I hang up, it asks me "Are you done? It gives me the opportunity to call back in and jump in where I left off! Review Source BW Billy W. Mortgage Assistant Banking Used the software for: 1-2 years ### "Feel The Burn" June 5, 2020 5.0 Fantastic! Phoneburner makes my day move faster and makes outbound calling a breeze. Pros Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner. I am able to go through my personal contacts every day and touch base with leads in a very short period of time. Cons There are small hiccups in the system overall layout that do not integrate with our CRM software to update specific dispositions. Overall not a game changer. Review Source NC Nicole C. Sr Logistics Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Worth Every Penny " March 25, 2019 5.0 I use this on a daily basis. it has increased my ability to reach out to customers that I otherwise would miss if I were to hand dial. the voicemail feature wherein it can leave a message while I move on to the next call is invaluable. It is definitely a time saver. Pros it is user friendly and was easy to learn Cons there is nothing I can really say that I do not like about the software Review Source VR Verified Reviewer CEO Used the software for: Less than 6 months ### "beyond expectations" February 9, 2018 5.0 Pros We compared a number of dialer solutions, and PhoneBurner was the CLEAR winner. I can't say enough about the level of client support that's available, the flexibility of the platform, and how easy it has been to get our team using it. Best of all, it delivers where it counts! Our team's efficiency has significantly improved. Numbers are up and continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. Cons Would be nice if call recording was included. Honestly not too much else... the software really did exceed our expectations Review Source SR Steve R. Sales Banking Used the software for: 2+ years ### "Great phone tool for your sales team " May 23, 2022 5.0 Great experience helping grow our company faster than we imagine Pros I like the fact that you can integrate scripts and voicemails together to make pinpoint campaigns Cons I really have no complaints. The product is on par Review Source BK Brittany K. Sr. Loan Coordinator Banking Used the software for: 1-2 years ### "Amazing Program & Amazing Support Staff" January 31, 2019 5.0 I would have to say that my favorite Tech Support person to work with would hands down be CSR. They are quick to reply and to try to fix any issues my team and I run into. Not to mention the program itself is SUPER EASY to use! Pros It is easy to use and really increases your productivity. Cons I can't say that there is much that I don't like about the software. If I had to choose something it would be that there is not a way to sub-folder in a sub-folder. So if I have one folder CA Contacts for example and I wanted to make a set of folders for the contacts that I started to call in Jan and another one for Feb; and in sub-folders to that put the contact in folders in accordance to my disposition buttons. Review Source JD Jerry D. Business Development Rep Marketing and Advertising Used the software for: 1-2 years ### "Phoneburner=profits" May 11, 2019 5.0 Phone burner does the tedious tasks for me, so I can do more of what I do best......sell 😀 Pros Ease of use.....included updates usually have excellent features enhancing it's use. Will be considering the text feature soon, for instance. Also the customizing on the user end is amazing, but still quite "ready to use" on day one. Also excellent compatibility with Sakesforce. Cons The overall look and graphics were bland, but frankly the last update or two tremendously improved that. Review Source DH Daniel H. Broker Transportation/Trucking/Railroad Used the software for: 2+ years ### "PhoneBurner is a great Product" March 15, 2019 5.0 Pros The ease of leaving voice mails and emails to potential clients and customizing what I send out. I am able to contact clients fluently without stopping. Cons At this point I really haven't found anything that I like least about this software. I do not use all the features it others only what I need most. Review Source MB Michael B. Customer Success and Quality Assurance Manager Marketing and Advertising Used the software for: 1-2 years ### "11 out of 10!" May 5, 2022 5.0 It turned a lengthy painful process into an easy, efficient, and enjoyable experience Pros It streamlines every step and makes each step dummy proof Cons We had a few small glitches when we first upgraded our account with the leadstreams that came from the old system into the new upgraded version, but those were quickly resolved and now it all runs like a dream. Review Source Zal F. Marketing and Advertising Used the software for: 1-2 years ### "3x more efficient than manual dials" January 6, 2016 5.0 I've been using PhoneBurner for over 5 years and I can't even imagine what I would do without it. It has been critical in my efficiency of dialing prospects, and I even use it for Member follow-up. I can make at least 3 times the number of calls in a time period compared to manual dials. Pros The company is consistently adding valuable features to make our job easier. I only have to focus on speaking to people. PhoneBurner takes care of the rest. Review Source Response from PhoneBurner January 8, 2016 Thanks a million Zal. We appreciate your business. Your sales team is great to work with! CJ Carla J. Sales Director Marketing and Advertising Used the software for: 2+ years ### "Great Tool " January 31, 2020 5.0 The tool helps our sales team reach out to more prospects daily and the customizability is really effective! Pros We love that the software is constantly evolving for the better, and that the technical support is always responsive and willing to help. Cons There's nothing we don't love about this software. Review Source MD Mike D. Lead broker Information Services Used the software for: Less than 6 months ### "Phone Burner , Amazing ease of operation for a tech dummy like me." July 28, 2022 5.0 Pros I am new at being on a computer on a day to day. Meaning, i am 52 years old and grew up in that in between era right before computer class was a requirement, so my knowledge and experience is minimal. Cons I noticed when i put stuff in my notes it did not stay in notes. Review Source NS Nichol S. Recruiter Banking Used the software for: Less than 6 months ### "Nothing but issues using this software." May 17, 2022 3.0 Pros There are no pros. If anything this software is costing the company money and stress. Cons Everything needs to be improved & I think that the company should find another company to use it for their needs. I thought KLPZ was the worst software program that I have ever used, I stand corrected. I wish the company would find a better company. Review Source CE Cade E. Sales Real Estate Used the software for: 6-12 months ### "REI Nation" May 5, 2022 5.0 Great experience. Makes my job easier. Pros That you can call a lot of people in a short amount of time. Cons I found this product very easy to use and easy to learn. Review Source ES Eric S. President Insurance Used the software for: 2+ years ### "A must have " November 2, 2022 5.0 Great customer service. Pros Ease of use. Features are excellent Simple to get up and running quickly. Onboarding is well organized. Cons All of features are well laid out and easy to use. No cons. Review Source EC Erik C. Owner Insurance Used the software for: 2+ years ### "Amazing product" March 9, 2019 5.0 I have been using PhoneBurner for years, always a great experience and easy to shut off the account when a project is over. Pros I can make hundreds of phone calls in half a day where it used to take me a whole week to do the same. Cons Don’t really have any complaints about phone burner Review Source Similar Products Featured