# TherapyMate Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TherapyMate the right Mental Health solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134728/ActiveCampaign/reviews

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TherapyMate

4.2 (10)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of TherapyMate

Ease of use

4.0

Customer Service

4.1

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MB

Marion B.  
Clinical Psychologist  
Mental Health Care  
Used the software for: 1-2 years

### "Perfect for my Practice"

March 13, 2020

5.0

Pros

I love the ease with which I can create process notes and treatment plans, and how everything is seamlessly integrated. Another thing I like about TherapyMate is that it is constantly being updated with new features.

Cons

I haven't found anything negative about the software. I did have a few problems, like adding an unusual service code, but when I called, the customer service offered was excellent.

Review Source

AG

Alpha G.  
Clinical Director  
Mental Health Care  
Used the software for: 2+ years

### "Customer service is available "

November 7, 2024

4.0

95% excellent in most areas. Dissatisfied (and hurt frankly) with being treated rudely when I have a been a long time and very loyal customer. i I have told and will continue to tell many people to use this ERH because he is always growing and adding new, very useful features.

Pros

That customer service was always available.

Cons

That the customer service seems to have changed over time and at times has felt rude and annoyed toward my staff.

Reason for choosing TherapyMate

Customer service and support was my main reason Price is also nice

Review Source

Response from TherapyMate

December 4, 2024

We did recently ask your Practice to start using our Help Center to find solutions to your questions or issues and if need then contact us directly by opening a Help Center ticket. Your Practice has historically been at the top of the list for making the most support requests via email. Sometimes as many as 3, 4, even 5 per week. The average for a Practice who has subscribed for 7 years like yours, is less than a dozen per year. In all fairness to the entire TherapyMate community we feel this change will allow the TherapyMate team more time to focus on adding new features and enhancements that our subscribers are looking for. This will also help us keep our prices low. Thanks for your assistance in this matter.

VM

Vicky M.  
Billing  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Terrible system"

December 10, 2022

1.0

In over 30 years of billing, I have never seen anything like it. Customer Support is one guy, who is grumpy and less than helpful.

Pros

Absolutely nothing, I can't believe anyone uses it and has accurate bookkeeping.

Cons

Payment posting, there is no balancing function. In other software, you enter a check amount and post until you reach zero. This helps you know that you posted it all and correctly. That is a very basic function that is missing in this system. This system also makes you have multiple accounts if the patient switches providers. It also doubles your invoice line if there are 2 insurances on the patients account.

Review Source

MG

Michelle G.  
Therapist  
Mental Health Care  
Used the software for: 2+ years

### "Great Solution for my Group Practice"

December 21, 2022

5.0

I've been using TherapyMate for over 10 year now. Couldn't run my Practice without it. Great product and great support.

Pros

I don't need multiple applications to run my Practice. TherapyMate provides the key features and services that I need to run a successful practice. Scheduling, Psychotherapy Notes, Client Portal, Reminders, Smartphone App, Telehealth, Insurance Billing, Income Tracking, Expense Management, Document Storage.

Cons

Would like to be able to share client charts with multiple clinicians at the same time. I understand that feature is coming in early 2023.

Review Source

HH

Hussaini H.  
Student  
Mental Health Care  
Used the software for: 1-2 years

### "Therapymate as a software to improve efficient mental health services."

December 13, 2020

4.0

This software allows professionals such as social workers, psychologists, psychiatrists, therapists and counselors to work efficiently through the feautures it pocessed. Furthermore, I think if this software is added with many features which will allow users to correct their errors, it will be friendly to users. By improving these feautures, therapymate will be the best in terms of treating mental diseases.

Pros

Actually, I really like all the feautures in this software which allows professionals to investigate on mental behavioural health. It also helps users to work efficiently and make their work easier and faster. Therapymate is simple to use for users and promote the well being of patients.

Cons

I really don't like the fact that there are some feautures in this software which are not friendly to users. It does not allows users to correct errors

Review Source

Response from TherapyMate

December 14, 2020

Thanks for your review Hussaini. We do strive to be the easiest EHR out there and welcome user feedback. We take action on that feedback and implement most of the suggestions that we receive through our customer support channels. Please contact me at your earliest convenience to discuss the improvements you have in mind. Don Greene President

VR

Verified Reviewer  
  
  
Used the software for: 6-12 months

### "Good program for the money"

May 26, 2017

3.0

Pros

The price and customer support, they got right back to me. I also liked the ease of use, getting started fairly quickly.

Cons

I didn't like how I wasn't able to customize it to what I needed. Some features were just never used. Others I had to search a library to watch a video on how to do things.

Review Source

AJC

Aletta Joy C.  
Licensed Professioanl Counselor  
Mental Health Care  
Used the software for: Less than 6 months

### "Needs more features"

December 3, 2019

5.0

I have to use it. Wish I didnt. It takes too much time and needs more features.

Pros

Adding a client was easy. Copying and pasting my notes was easy.

Cons

I didnt like the calendar. I didnt like there was not a place for admin notes or general basic notes with no other questions. I didnt like the set up of the product. Its not user friendly and there are still bugs that need to be worked out. As of today 12/02/2019 the notes are not saving properly, meaning the dates are saving as the date I copied and pasted the note, not the date of the service.

Review Source

Response from TherapyMate

December 4, 2019

Aletta, I'm sorry you are experiencing issue using our product. It is unfortunate that you never called our support team to receive help before posting a review. I contacted you today via email to offer my assistance, but you declined my help. Just so you know...the limited feature set you're seeing is determined by the permissions your practice owner gave you. TherapyMate is very capable of running a small or large practice. I again extend my offer to help you. Please contact us at your earliest convenience.

VR

Verified Reviewer  
Psychotherapist  
  
Used the software for: Less than 6 months

### "Terrific for psychotherapists"

January 17, 2018

5.0

Pros

A robust, easy to use program that integrates EMR and a number of other essential organizational tools for psychotherapists in private practice.

Cons

Would be great if it were easier to import progress and process notes from other programs. It would certainly encourage people to switch.

Review Source

Response from TherapyMate

January 17, 2018

Thanks for the great review. If you save notes from other systems in PDF format, you can upload them into a patient's chart in TherapyMate. This is done on a per patient basis. If anyone would like more information about this feature please contact us at 866-683-6886.

TF

Tammy F.  
Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Product"

November 8, 2018

5.0

I used to use another very popular program which was expensive and clunky. This program keeps me on track with my notes and makes my work easy. It provides everything I need. I can't say enough about the terrific customer service.

Pros

I love TherapyMate because it offers everything I need to run my solo practice at a very affordable cost. It has a clean dashboard and is easy to use.

Cons

Silly I know, but I wouldn't mind a little more color in my calendar. Not worth complaining about.

Review Source

Response from TherapyMate

November 20, 2018

Thanks so much Tammy. I'm glad TherapyMate it is making your life easier while save you some money. We look forward to serving you for many years to come.

CD

Courtnay D.  
owner  
  
Used the software for:

### "Great Program"

March 11, 2015

5.0

I love this program. It is intuitive and easy to use. The customer service is excellent and responsive to feedback. I have recommended this to all of my fellow therapist.

Review Source

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