NICE inContact Workforce Management

4 / 5 1 review


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • NICE inContact
  • www.incontact.com
  • Founded 1997
  • United States

About NICE inContact Workforce Management

NICE inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. NICE inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer.


NICE inContact Workforce Management Features

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

NICE inContact Workforce Management Reviews


inContact WFM

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: inContact Workforce Management gives a good visual representation of employees and gives both supervisors and agents visibility on times and expectations.