--- title: "NiCE CXone Pricing 2026 | Capterra" description: "Learn more about NiCE CXone pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/134775/inContact-Call-Center-Software/pricing/" page_type: "pricing" language: "en" --- # NiCE CXone Pricing - Overall rating: 4.2 out of 5 from [582 reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) - Starting at $110.00 per month - Free trial: Available - Free version: Not available - Credit card required: No --- ## How much does NiCE CXone cost? NiCE CXone has **5 different plans**. The pricing **starts at $110 per user per month**. ### CXone Omnichannel Agent - Price: $110.00 - Billing: Per User, Per Month #### CXone Omnichannel Agent plan includes: - Omnichannel blended routing for digital and voice​ - Universal queue with concurrent interaction handling​ - Voice and digital capture, storage, search and playback​ - Dedicated agent and supervisor workspace​ - Voice and digital prebuilt data visualization dashboards and reports​ ### CXone Essential Suite - Price: $135.00 - Billing: Per User, Per Month #### CXone Essential Suite plan includes: - Prebuilt and customizable cross-domain dashboards and reports​ - Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents​ - Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment. ​ - Screen recording for agent desktop for both voice and digital interactions​ ### CXone Core Suite - Price: $169.00 - Billing: Per User, Per Month #### CXone Core Suite plan includes: - 360 view of the agent KPIs, metrics and trends - Omnichannel AI forecasting and scheduling​ - Agent mobile scheduling app with auto approvals​ - Adherence and time utilization insights​ - Enhanced performance visualization and insights​ ### CXone Complete Suite - Price: $209.00 - Billing: Per User, Per Month #### CXone Complete Suite plan includes: - Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics​ - Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions​ - Capture Voice of the Customer as part of IVR and quality workflows - Contextual and conversational customer feedback​ - Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting​ ### CXone Ultimate Suite - Price: $249.00 - Billing: Per User, Per Month --- ## Is NiCE CXone worth the price? ### Value for Money - Overall rating: 4.1 out of 5 - Good or excellent value for money: 90% AI summary based on 21 value-for-money rating reviews: Reviewers appreciate the flexibility and adjustments CXone Mpower allows, leading to significant cost savings and improved customer relations. Some users say the all-in-one feature-rich contact center solution offers good value by converting traditional capital expenditures into operational expenses. However, some users report that the solution becomes very expensive when advanced modules and functions are needed. #### Rating breakdown - Ease of use: 4.2 - Customer service: 4.0 - Features: 4.1 - Ease of deployment: 4.3 - Likelihood to recommend: 66% Based on 582 total NiCE CXone reviews. --- ## How does NiCE CXone compare to other alternatives? NiCE CXone's $110 per user per month starting price is toward the higher end compared to its best alternatives; alternatives start between $15 and $55. NiCE CXone pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | NiCE CXone — 4.2 out of 5 ([582 reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)) | 5 plans | $110.00 /user/mo | Not available | Available | 4.1 | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,094 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 | | [Ringover](https://www.capterra.com/p/169627/RingOver/) — 4.7 out of 5 ([892 reviews](https://www.capterra.com/p/169627/RingOver/reviews/)) | 3 plans | $29.00 /user/mo | Not available | Available | 4.5 | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,789 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 | | [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 ([1,005 reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)) | 4 plans | $69.00 /mo | Available | Available | 4.2 | --- ## What reviewers say about NiCE CXone's pricing ### What they like - **The flexibility and adjustments CXone Mpower allows** Leading to significant cost savings and improved customer relations. Some users say the all-in-one feature-rich contact center solution offers good value by converting traditional capital expenditures into operational expenses. - **The software easy to use** Priced right, and user-friendly, indicating that the value is certainly there. ### What holds them back - **The solution becomes very expensive when advanced modules and functions are needed** They feel the pricing may be a concern for businesses with limited budgets, with costs and fees for everything. - **The expenses hard to understand and the pricing complicated** They also mention a lack of transparency in the sales process and that misinformation prior to contract signing can lead to unexpected costs. - **The price is high compared to competitors and that storage can get expensive** ## Price & value in reviewers' words * * * 5 out of 5 stars > "It's on the expensive side. " Reviewer: James H. Role: Senior Director * * * 5 out of 5 stars > "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets." Reviewer: Verified Reviewer Role: Supervisor [Check all reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)