# NiCE CXone Pricing 2026 | Capterra > Learn more about NiCE CXone pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/134775/inContact-Call-Center-Software/pricing --- # Pricing for NiCE CXone [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Write a Review! ## [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) has **5** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No **Discount:** Information not available ### CXone Omnichannel Agent $110 **Pricing Model:** Per User **Payment Frequency:** Per Month CXone Omnichannel Agent plan includes: - Omnichannel blended routing for digital and voice​ - Universal queue with concurrent interaction handling​ - Voice and digital capture, storage, search and playback​ - Dedicated agent and supervisor workspace​ - Voice and digital prebuilt data visualization dashboards and reports​ ### CXone Essential Suite $135 **Pricing Model:** Per User **Payment Frequency:** Per Month CXone Essential Suite plan includes: - Screen recording for agent desktop for both voice and digital interactions​ - Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment. ​ - Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents​ - Prebuilt and customizable cross-domain dashboards and reports​ ### CXone Core Suite $169 **Pricing Model:** Per User **Payment Frequency:** Per Month CXone Core Suite plan includes: - Omnichannel AI forecasting and scheduling​ - Agent mobile scheduling app with auto approvals​ - Adherence and time utilization insights​ - Enhanced performance visualization and insights​ - 360 view of the agent KPIs, metrics and trends ### CXone Complete Suite $209 **Pricing Model:** Per User **Payment Frequency:** Per Month CXone Complete Suite plan includes: - Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions​ - Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics​ - Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting​ - Contextual and conversational customer feedback​ - Capture Voice of the Customer as part of IVR and quality workflows ### CXone Ultimate Suite $249 **Pricing Model:** Per User **Payment Frequency:** Per Month CXone Ultimate Suite plan includes: Not available ## Popular alternatives to [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Looking to learn more about Call Center software similar to NiCE CXone? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. [Ringover](https://www.capterra.com/p/169627/RingOver/) by Ringover [4.7 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price:$29/month [LEARN MORE](https://www.capterra.com/p/169627/RingOver/) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) by QualityUnit [4.7 (1781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) by Amazon Web Services [4.5 (93)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting Price:No pricing found [LEARN MORE](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) by HoduSoft [4.6 (95)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting Price:$10/month [LEARN MORE](https://www.capterra.com/p/156136/HODUCC/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) by Genesys [4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting Price:$75/month [LEARN MORE](https://www.capterra.com/p/179417/Genesys-Cloud/) [View all alternatives](https://www.capterra.com/p/134775/inContact-Call-Center-Software/alternatives/) ## What do others say about [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) pricing? Pricing RatingN/A Value For Money[4.1(581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Pros Cons [Read All 581 Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Read Full Reviews Below Lauren R. Manager Retail, 51-200 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 4.0 Value for Money 3.0 Likelihood to Recommend 80% 8/10 Reviewer Source Source: Capterra January 30, 2025 "Nice CX one review" **Overall:** Overall, I would say that your service/support has been great-- fast and correct. **Pros:** I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow, you guys thought of everything. **Cons:** I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. The automated reports don't match custom reports when I run the same data. Vendor Response By NiCE on January 31, 2025 Thank you for taking the time to review NICE CXone! We are so glad to hear you are happy with the overall ease of the workflow and with your service/support when help is needed. Vipul J. Senior Manager Quality Financial Services, 10,001+ employees Used the software for: 2+ years ** Overall Rating 4.0 ** Ease of Use 4.0 Customer Service 3.0 Features 4.0 Value for Money 4.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra October 17, 2024 "One Stop Solution" **Overall:** Worth trying if you are looking for a contact center solution to manage your all needs. **Pros:** User friendly with advance features including planning, managing real times queues, quality management etc. **Cons:** having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the background [Read All 581 Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)