# Page 18 | CXone Mpower Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is CXone Mpower the right Call Center solution for you? Explore 581 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews --- CXone Mpower 4.2 (581) [View alternatives](https://www.capterra.com/p/134775/inContact-Call-Center-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of CXone Mpower ## Showing most helpful reviews Showing 426-450 of 581 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TW Tiffany W. lead Information Technology and Services Used the software for: 1-2 years ### "NICE Product" February 26, 2021 5.0 nice has been good there have been the occasional hick ups but manageable Pros the ability to have views of my agents and its more interactive Cons \-delays sometimes in the system - not able to conference 3 calls at a time at one point Review Source dJ desiree J. sales Automotive Used the software for: 6-12 months ### "Incontact fuse" October 27, 2020 4.0 Overalll it works fine. Its better than what we had before ! Pros I like the fuse feature the most. It makes communicating easier and very fast. Cons what i like least about this software is there sometimes may be a LAG. Review Source SK Shravan K. Salesforce Developer Used the software for: 2+ years ### "Outbound Dialing is made easy and very manageable" March 7, 2018 5.0 Pros Outbound Dialer , Query strings, managing dialing list .The way call list is managed to do the outbound dialing is very easy. Cons Salesforce Integrations, I wish the call dispositions are captured seamlessly in salesforce. Debugging is little hard with this managed packaged. Review Source iL ibrahima L. Customer service Industrial Automation Used the software for: Less than 6 months ### "new on it " September 9, 2021 3.0 Enjoyed the fact using it from now for the customer interaction Pros The system offer a large view on the workflow. You easy can work on your email from the same interface . Also you can get your calls and document it from there. Cons easy to get lost for first time user of this app Review Source SV Samantha V. Trainer Insurance Used the software for: 1-2 years ### "End User" November 23, 2020 4.0 Overall it is much easier to use on your computer vs having a physical phone. Pros I like that this software automatically answers for you. Cons I do not like how it times out and kicks me out often. I have a hard time when I am not constantly taking calls. Review Source CR Connor R. Claim Admin Insurance Used the software for: 1-2 years ### "Great! " May 19, 2020 5.0 Easier transfers with other agents. Call quality has been 5 stars Pros How easy it is to use. Transferring to other agents, recording calls, etc. Cons Very easy to integrate to this system. No flaws, great phone quality Review Source Response from NiCE July 1, 2020 Thanks for your comments, Connor! PL Philippa L. Client Implementation Specialist Information Services Used the software for: 6-12 months ### "InContact" December 18, 2019 3.0 Pros It is easy to use, relatively easy to set up if one has a bit of a technical background. Cons The implementation process has taken over a year - it's been a nightmare. Also, huge limitation is that there is no ringing tone for incoming calls. Who designs a telecoms system with that major flaw? Reason for choosing CXone Mpower We had no alternative Review Source MK Michael K. Network Administrator Information Technology and Services Used the software for: 2+ years ### "Supports our billion dollar organization" December 12, 2019 4.0 Pros Incontact is a company that provides services when needed and solutions through their technical services that allow a large company with over 100 agents to create custom scripts and enterprise grade call centers. Cons It is difficult and has a large learning curve and requires dedicated staff to maximize metrics, efficiencies and create new skills and campaigns. Review Source Response from NiCE January 6, 2020 Michael, thanks for sticking with us through the learning curve! TS Teresa S. Community Resource Navigator Non-Profit Organization Management Used the software for: 6-12 months ### "Review" February 26, 2021 5.0 Very Helpful Pros Easy to use, very helpful and easy to teach. Cons I have no complaints, very self explanatory. Review Source DM DAMIEN M. Tech Engineer Telecommunications Used the software for: 1-2 years ### "The functionally is easy" December 17, 2018 4.0 Was okay no longer use I so they might of steped up their game Pros The functionally , they made the software easy to use and maintain Cons Their support team, whenever I would message in an issue I would normally not get a response back Review Source sS sabas S. Technical Support Specialist Information Technology and Services Used the software for: Less than 6 months ### "Upgraded Phone " August 27, 2021 5.0 I believe the fact that we are able to install the phone application onto any computer including your mobile device is the new way of having a company phone! Pros easy to use and able to install applications on mobile devices is a major plus! Cons I have yet had any issues with this application and don't see how there can be since its easy to install and use Review Source sK sandeep K. BUSINESS ANALYST Banking Used the software for: 1-2 years ### "product is ok ok" October 24, 2020 4.0 its and ok ok product. if possible make easy to customize. Pros its interface, easy to track multiple programs at single screen Cons unable to customize reports as per our requirements and not sync with our software. Unable to change reporting time from one time zone to another. Review Source Response from NiCE October 26, 2020 Thanks very much for your feedback, Sandeep. MT Margaret T. Quality and Training Specialist Information Services Used the software for: 1-2 years ### "Complex software that's easy to use" December 30, 2019 5.0 This has been helpful to monitor day to day operations as well as long term changes. Pros The navigation dashboard is straightforward yet customizable. Pulling reports is easy. Cons Some difficulties with various browsers. Review Source Response from NiCE January 6, 2020 Thank you, Margaret! GL GINA L. Trainer Leisure, Travel & Tourism Used the software for: 6-12 months ### "All you need in a phone service" April 26, 2019 4.0 This tool is easy to use and review agent status. Very user friendly for reporting and customizing dashboards. The only issue was that the soft-phone on desktops would easily drop calls if the internet is slow. Web phone is a better alternative. Pros Simple to use and monitor calls. Reporting and dashboards are easy to customize. Cons Had issues with Softphone on desktop but the web phone was much easier to use. Review Source SL Samantha L. Central Test Scheduling Hospital & Health Care Used the software for: Less than 6 months ### "Nice CXone, great self service " December 6, 2022 4.0 It's good software to use, does what it's supposed to. First time using this type of software Pros I like that you can get so much information in one place. It is nice to use to edit your own schedule. Cons The software is just fine, can seem a bit old school UI Review Source GS Gina S. Purina Customer Community Application Support Information Technology and Services Used the software for: 1-2 years ### "NICE inContact CXone" November 5, 2019 4.0 N/A Pros I like the ease of use and how user friendly the software is Cons The software does tend to error out at times Review Source Response from NiCE November 25, 2019 Thank you, Gina! Glad to hear it is easy to use and we will pass your comments on errors along to our team. CH Campbell H. Business Analyst Insurance Used the software for: Less than 6 months ### "NICE" October 28, 2020 3.0 Overall the system is great and easy to use Pros The software is easy to use and not complicated. I learned really quickly how to use the software and never have issues navigating the screens. Cons We have a lot of tech issues where the sound quality is not great, phones echo,etc and sometimes we are unable to accept calls. Review Source IS Isabel S. Tecnico de prevenção Telecommunications Used the software for: 6-12 months ### " nice to everyone" August 27, 2021 5.0 Nesse aspecto está perfeito para uso. Pros O nice é um recurso ótimo para uso, muito fácil de manusear e tem informações de uso. Ele tem as opções de pausas e bem fácil de fazer ligações. Cons A melhoria, seria o aviso de pausa, colocar um time para quando a pausa estivesse para acabar, e avisar quando você estivesse no final dela, porque as vezes esquecemos. Review Source aY ash Y. customer service rep II Information Services Used the software for: 6-12 months ### "NICE CXone is a wonderful product" September 14, 2021 5.0 better quality time on the phone and then able to smoothly move to the next call in a timely manner. Pros easy to use, can navigate very easily, good options Cons functionality, ease of use - way more sophisticated than the regular phone system we use to have. Review Source MB Monica B. Claims Administrator Insurance Used the software for: 1-2 years ### "Happy so far. " May 19, 2020 4.0 Pros I think it's extremely easy to use and it's quick to get started in the morning. Cons Wish the time to submit your disposition was a little bit longer. Even 15 sec would help. Review Source Response from NiCE July 1, 2020 Thanks, Monica! DT Diego T. Operation Specialist Human Resources Used the software for: 6-12 months ### "Great connection" February 26, 2021 5.0 My overall experience is if I had my own company I would definitely purchase this product. Pros It is very user friendly. The last thing you want is to have communication issues when you are trying to do your job. This product is definitely what a company needs. Cons Sometimes if you don't clear the cookies you get logged out. Review Source AB Aren B. System Project Manager Information Technology and Services Used the software for: 1-2 years ### "Great support and processes that are in place for issues. Great stats and reporting." April 5, 2018 4.0 Reporting, support, stable. Pros IVR Studio and reporting. Both are key for our business and vital. IVR studio I find I learn something new each time I configure scripts. Cons No integrated softphone. You could still charge like you do for the softphones but it would be nice to have a biult in softphone instead of using a 3rd party and yet another app to launch on our agents desktop. Review Source GVZ Gabriel Vergilio Z. supervisor assistant Banking Used the software for: 1-2 years ### "Nice CXone" August 27, 2021 5.0 very good tool very easy to use Pros easy to use very good application interface Cons the application is very good and easy to use there's nothing I don't like Review Source LL Lizzbeth L. Sales Administrator Consumer Electronics Used the software for: 6-12 months ### "Efficient and simple" September 13, 2021 5.0 Pros I like the simplicity, and how straight forward this software is. Also, we have the option to answer the phone, it doesn't answer itself. Cons The IVR system seems to glitch sometimes. Review Source MZ Masha Z. Product Manager Automotive Used the software for: 6-12 months ### "Old code and archaic structure" September 10, 2019 3.0 Pros It works most of the time, but after a lot of effort Cons Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage. Reason for choosing CXone Mpower I was given no choice. Review Source Response from NiCE October 1, 2019 Hi Masha, Thank you for for your note. We've contacted your services team to check on the email notifications on your account. Similar Products Featured