# Page 2 | NiCE CXone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is NiCE CXone the right Call Center solution for you? Explore 581 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews --- NiCE CXone 4.2 (581) [View alternatives](https://www.capterra.com/p/134775/inContact-Call-Center-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 2 - Reviews of NiCE CXone ## Showing most helpful reviews Showing 26-50 of 581 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CN Carli N. Scheduling Consumer Goods Used the software for: 6-12 months ### "Efficient and easy to use system " April 14, 2026 5.0 My overall experience with CXone Mpower is very positive. We use it along with Salesforce and they go great hand in hand. It was a little bit of a learning curve but now that it's fully implemented we have no issues. Pros What I like most about CXone Mpower is it never lags and is always efficient to use. I always like the ability of going back and listening to any call if need be. Cons What I like least about CXone Mpower is that when I receive an email I have to respond and disposition the email asap before I can get any new inbound calls. It will hold the calls in the queue which upsets customers. Review Source vK vignesh K. Technical specialist Outsourcing/Offshoring Used the software for: 1-2 years ### "Efficient, Scalable, and Easy to Manage" April 22, 2025 5.0 As an admin, my overall experience with CXone has been very positive. The platform offers a robust set of tools for managing users, skills, routing, and reporting. The Admin interface is user-friendly once you get past the initial learning curve. I especially appreciate the flexibility in configuring call flows and IVRs using Studio. CXone also provides solid documentation and responsive support when needed. It’s a reliable platform for managing large-scale contact center operations Pros Unified agent interface. It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard. The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently. It also integrates well with our existing CRM, improving both agent productivity and customer satisfaction. Cons Honestly zero Dislike for this product, I love this product, Adding More AI Capabilities in reporting using AI will be more helpful Review Source Response from NiCE May 12, 2025 Thank you for your review. We are happy to hear that you love CXone Mpower and find it a reliable platform for managing large-scale contact center operations! CP Cara P. Access to Services Section Manager Civic & Social Organization Used the software for: 1-2 years ### "Great customer service!" March 5, 2025 5.0 It's been great. The applications are reliable, it's so helpful to see agent activity in real time but also see historical trends, and the technology is intuitive. The customer service has been great. Pros Really like that it's an integrated platform that's easily scalable. We're in the process of adding more applications and the team at NICE has been incredible. They listened to our needs and didn't try to over-sell. They've also been great as we work through multiple implementations - they've been great support throughout the process and we're excited to further streamline our workflows and automate processes to improve the customer service experience while supporting our agents by giving them the tools they need to excel. Cons Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined. Better training on reporting for supervisors would be great. Review Source Response from NiCE May 12, 2025 We appreciate the 10/10 review! We also appreciate the feedback on the training needed for reporting, and we will share this with our customer support team. Thank you for taking the time to recommend NICE CXone Mpower! AA Ahmed A. EMEA Global Service Desk Lead Computer Software Used the software for: 2+ years ### "3 years daily review" March 1, 2025 5.0 Reliable for daily use Reliable reporting system Feature to create/generate your own reports Pros Reliable for IT Service Desk Supervisor monitoring and actioning features Setting proficiency for analysts Cons Forbidden error must clear cache to be able to reach the site Rare glitches that you have to refresh the page Review Source LR Lauren R. Manager Retail Used the software for: 2+ years ### "Nice CX one review" January 30, 2025 5.0 Overall, I would say that your service/support has been great-- fast and correct. Pros I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow, you guys thought of everything. Cons I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. The automated reports don't match custom reports when I run the same data. Review Source Response from NiCE January 31, 2025 Thank you for taking the time to review NICE CXone! We are so glad to hear you are happy with the overall ease of the workflow and with your service/support when help is needed. SM Sergio M. Senior Call Center Administrator Telecommunications Used the software for: 2+ years ### "NICE CXone Product Review" October 30, 2024 4.0 Pros The product is flexible in its support of the various contact center workflows, from scripting in Studio, CXone WFM, Quality Management, and Analytics. Our TAM's have provided exceptional service and do a great job following up on open items. Cons The technical support team. They sometimes fail to understand the issues, and I find myself repeating myself to several points of contact. Some features that we require are not available and can sometimes take a long time to implement or even assess whether or not it can be implemented. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) I wasn't around at that time with the company; however, they were seeking more options in the product suite. Review Source SP Sarah P. Automation Consultant Financial Services Used the software for: 2+ years ### "Great Business Partner" October 30, 2024 4.0 Good experience, everyone we've worked with has been helpful. It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected. Pros Leading edge of contact center technology Cons Lack of support and training and downtime due to issues. Alternatives considered [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Reason for choosing NiCE CXone I'm not sure, I wasn't a part of that discussion. Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Technology was no longer supported by Cisco Review Source VJ Vipul J. Senior Manager Quality Financial Services Used the software for: 2+ years ### "One Stop Solution" October 17, 2024 4.0 Worth trying if you are looking for a contact center solution to manage your all needs. Pros User friendly with advance features including planning, managing real times queues, quality management etc. Cons having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the background Review Source Christian P. Customer Service Financial Services Used the software for: Less than 6 months ### "Phone review " January 3, 2025 5.0 Simple layout. Great connection made when on the phone with customers Pros The breakdown of how long I’ve been in each que Cons The weird echo noise when on a call. Not much training available on how it works Review Source TW Tim W. IT Admin Hospital & Health Care Used the software for: 2+ years ### "Great Product" November 25, 2024 4.0 Pros Easy management, set up, functionality and use Cons RIng Central Support team was inept, some of the reporting is clunky Review Source NN Nick N. Workforce Management Financial Services Used the software for: 2+ years ### "Nick's Review" October 2, 2024 3.0 Good. The web-based experience gives us the flexibility to switch browsers if we experience issues. Pros Real-time monitoring, BI Reporting, and easy phone skill changes. Cons We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone after being idle well before our timeout threshold. Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Our contract was ending and we wanted to give IEX a shot. Review Source TP Teresa P. Technical Support Specialist II Non-Profit Organization Management Used the software for: Less than 6 months ### "NICE customer advocacy " March 18, 2025 4.0 As part of the technical group, I find it easy to use and understand. I also find it easy to troubleshoot when there are problems. Pros I like that it is user friendly. reliable and that the platform is easily scalable. Cons It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features. Review Source LW Lindsey W. Workforce Management Analyst Health, Wellness and Fitness Used the software for: 6-12 months ### "Avaya CMS is better" September 8, 2024 3.0 RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work. Pros The forecasting functionality was solid. Cons The canned reports were very, very limited Avaya CMS is a much more robust reporting tool. There were also frequent to issues with the RTA functionality; CXOne would show agents in the incorrect agent state. We had a secondary RTA system that would show the agents in the correct state. Switched from [Aspect Software](https://www.capterra.com/p/59956/Aspect-Software/) The C level wanted to make the switch. Review Source VR Verified Reviewer Supervisor Telecommunications Used the software for: 1-2 years ### "My experiance as a team lead with NICE CXone" May 18, 2023 5.0 As a totally remote operation, It prove to be an invaluable tool and was easy to monitor and grade our representatives' performance. Pros My personal experience is on the pros:Comprehensive features: CXone offers a wide range of tools, such as routing, workforce management, and analytics, which have improved our team's productivity and efficiency.Scalability: CXone can easily accommodate our growing business needs, allowing us to expand our operations without worrying about infrastructure limitations.Cloud-based accessibility: The platform's cloud-based nature enables us to manage our contact center remotely and allows agents to work from anywhere, providing flexibility and uninterrupted customer support. Cons Learning curve: Due to its extensive feature set, CXone may require some time and training for new users to fully grasp its capabilities. Proper onboarding and support are important for a smooth transition.Cost considerations: CXone's pricing may be a concern for businesses with limited budgets. It's crucial to carefully evaluate the costs and benefits to ensure it aligns with our financial goals.Customization limitations: While CXone offers a solid foundation, there may be limitations in terms of customizing the platform to fit our specific business requirements. We should assess whether it can meet our unique needs.Also it wort to mention that we presented some failures on a daily basis and the support was not the best. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[UJET](https://www.capterra.com/p/164070/UJET/) Reason for choosing NiCE CXone Cost and personalization Review Source Tomáš S. Social Media Specialist Banking Used the software for: 2+ years ### "Great client's and customer experience" August 21, 2023 5.0 implementing NICE CXone has been a game-changer for our operations. The comprehensive suite of features has brought all the tools we need under one platform, saving us time and streamlining our processes. Pros wide range of features that cover various aspects of call center management, including call recording, monitoring, reporting, analytics, workforce optimization, and more. This comprehensive suite can streamline operations by providing all the tools needed in one platform. Cons Hard to find any :) It's important to note that experiences with software can vary widely based on individual needs, preferences, and the specific version or configuration of the software being used. To obtain the most accurate and current insights, I recommend you to get in touch with NICE CXone. Reason for choosing NiCE CXone price, flexibility, wide range of features, great customer support available almost anytime Review Source KI Kenneth I. Director Q&A Implementation Financial Services Used the software for: 2+ years ### "NICE for Me" August 24, 2023 5.0 I have a positive overall experience with CXone. From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and understanding.This is what gives me a pleasure to know that I can expect when I interact with the resources. Pros I like the capability of studio, WFM and monitoring. These attributes are key to me in the development of agents and delivery of quality service. Cons Not much, but I would like to see additional training on areas like Studio. Reason for choosing NiCE CXone From the demo we had, I saw that it was a more viable and resourceful program for our business needs. I was also familar to teyh support we get from CXone and they always took ownership of any issue. Review Source AA Amy A. Director, Community Impact Information Services Used the software for: 2+ years ### "Nonprofit that Highly Recommends NICE InContact" August 24, 2023 5.0 Overall, NICE InContact has been great in providing the technology infrastructure to run a high-volume nonprofit service contact center. The team offers high-level customer service and support. Pros The customer service that NICE CXone provides is top tier, as a nonprofit with thin technology resources they have helped to guide us through the implementation of new technology and understand these features. Cons Setting up the Agent integration between NICE and Salesforce was difficult and could have gone more smoothly. We also had issues with connectivity that took months before identifying the issue to fix. Review Source RH Rob H. WFM Phone Routing Coordinator Retail Used the software for: 2+ years ### "Incontact has features but requires commitment of time and learning" November 5, 2019 4.0 We had a VERY rocky start. I believe that most of the issues were with our implementation manager. I have mostly re-written and fixed the studio scripts and eliminated most of the routing issues. I do very much like the universal availability of Soft phone to be used from anywhere and that you can use it with most browsers and operating systems. The auto dialer is definitely the best program in the product. List penetration and reporting make it easy to reach more patients/clients with no lag/delay between reaching the person and speaking with them. Pros The available features are great. Hands down, the best auto dialer I have experienced but the set up and testing will take several weeks to tweak to your preference. Logging in from anywhere is very beneficial. Always updated to make the product new and innovative. All-in-one products available. One stop shop for QR, WFM, softphone and Forecasting. Although the program requires a lot of troubleshooting and upkeep, I will admit that it does not go all the way down very often. Cons Implementation fees for anything you want to do. For something as simple as SMS response to advance chat. There are costs and fees for everything down to the nickel and dime. This caused us to develop our own server to store calls (due to storage costs), our QR program is 3rd party and our chat program now. We started with Uptivity which is being discontinued 12/31/2019. The new program they suggested was a very large increase in price. So we went with separate company for our QR needs. Turn around is very slow for add-ons and requested changes/features. I highly recommend a well versed main contact with knowledge in building programs, telephony/studio, and user access/security to be a go to person. This will save you time and money in the long run. A program that is always being tweaked requires several updates. The updates can take away from business and cause errors/issues for several users. I typically set my week aside whenever a new release is upcoming so that I can help troubleshoot. Reason for choosing NiCE CXone Our decision was based mostly on the "all-in-one" package with everything in one place. Unfortunately that didn't pan out for us but the auto dialer has been excellent for our purposes. Review Source Response from NiCE November 25, 2019 Thank you for the detailed review, Rob! We are always striving to improve and will make sure to pass along your comments to our development team. We are happy to hear the auto dialer is working well. SS Steven S. Workforce Manager Used the software for: Less than 6 months ### "Constant Service Issues, Terrible Customer Support" October 13, 2016 2.0 While we like the reporting system much better than our last system (though it does have a bit of a learning curve), we have pretty constant service issues. While InContact guarantees a 99.99% uptime, that would translate to about 4 hours a year of downtime for us - we sometimes have 4 hours of downtime in a single week. It has gotten a little better since we started complaining more, but we still have at least one impacting event every week or 2, that lasts 20-30 minutes. The customer support is the worst I've ever dealt with. Some of them are nice, but clearly just don't have any idea what they're talking about, and some of them our downright rude. 1/3 of the time I call them, I know right away, based on their initial response, that there's no way they're going to be able to resolve my issue. Another close to 2/3 of the time, they take my info, ask me for info they could find themselves, and then create a case. They keep updating the case, until eventually the issue just kind of resolves itself, and then they close the case. Then, of course, the issue comes back 2 days later, and the process starts over again. I've even had a service representative flat out tell me my agents are lying to me, rather than treating the issue like it's InContact's fault - he also basically told me I was an idiot for "not seeing the obvious answer". We did, later, find proof that it was InContact's fault. For all of our service issues over the last several months, they did provide a credit due to the guarantee, but six months of refunds came out to be about 8% of one month's bill - not much of a refund for constant issues and headaches that cost our company sales and hurt our department's credibility. The script (InContact's Studio) is immensely and unnecessarily confusing, and if you can't figure out how to do it yourself, customer support will try for about 30 minutes and fail (hopefully not breaking anything else in the process), and then you have to call their professional services, which charges for every 15 minutes you're on the phone. Expect about an hour and a half call to add a simple "press one for this skill, press two for this skill" menu to a specific line. If you think about it, it's pretty genius - they actually make money by having a terrible customer service department and a complicated product, because then it forces you to pay exorbitant prices to get real help. Many of their other add-on softwares are also unnecessarily confusing, outdated, buggy, or a combination of all 3. For instance, their WFO software, Verint, is incredibly confusing. Three of our employees went to a week-long training (which we paid a lot for) right before I took this position, and none of those employees could really tell me how to use the software. They did, however, forward to me 2 separate guides for the software, which totaled nearly 1,000 pages. Even with the wide array of unnecessary and complicated options, I still couldn't customize it to my needs after working with it, and customer support for nearly a month. They are moving away from Verint, because the company that acquired InContact has a competing product, but this point still stands for their other softwares as well - InView is nice, but very buggy and finicky, and we couldn't get quick results from our Account rep there - Uptivity looks like it was created in the early 90s, and is also relatively confusing, and non-user friendly - their customer support is also horrid. The only reason we haven't switched already, is I'm finally starting to understand their Studio (after 9 months in this job), and I don't want to start over, and I'm worried that another company will be just as bad, or at least close. But it really hurts to pay so much for a poor service. As far as price, I don't have enough experience in the field to be a great judge on this, but in speaking with others about some of their add-on service quotes that they've given us, I'm quite sure that these at least are a pretty terrible deal. Pros Reports are much more customizable than our last service The InContact website itself is relatively user friendly and straightforward, aside from a learning curve for the reporting. Cons \- Poor Customer Service - Buggy/Non-user friendly add-on products - Constant Service Issues - Complicated Script - Expensive Professional Services Review Source VR Verified Reviewer Partner Relationship Manager, Reservations and Customer Care Hospitality Used the software for: 2+ years ### "Omnichannel, Multi-site, International Contact Center" November 11, 2019 3.0 InContact has allowed us to increase flexibility in handling contacts across multiple sites. We have been able to utilize functionality that allows our agents to know the guest who is calling and the reason for their contact. Like any tool, there is pros and cons. We have had to adapt some of our business practices to the tool. It is nice, no pun intended, to have all of our tools in one platform (ACD, Quality, Reporting, WFM, etc.). Pros InContact allows us to utilize our global staff to ensure our guests receive prompt response time to their phone calls, emails, and chats. We are able to skill and staff our agents across multiple sites to increase efficiency. The software was easy to learn and adapt to for our users when we switched. The tool gives us access to data both real-time and historical needed to make decisions and operate effectively. We are able to have multiple tools (WFM, Quality, ACD, Reporting, etc.) in one platform. Cons We skill agents with both voice and digital (email and chat) skills. Because InContact treats chat as a digital media type, it will route both chats and phone calls at the same time which is challenging and limits our ability to utilize the omnichannel feature as we would want to. Without case ownership on email, each reply after the initial email may route to a different agent, which creates challenges with continuity of the communication. Email reporting has been and continues to be a challenge. It is difficult for us to see how many emails were handled on a certain day if the email was handled on a different day than when it came into the system. Review Source Response from NiCE November 25, 2019 Thank you for your detailed review. We are always working to improve our software. We will pass along your valuable insight to our development teams. PK Paul K. Quality Manager Medical Devices Used the software for: 2+ years ### "Call Center software with great functionality" December 11, 2018 5.0 Before utilizing a call center software we provided our individual teams members phone numbers to the customers. This created multiple issues that were unsustainable as the organization grew. Customer complaints started to rise that we were not reachable via phone, that voicemails were not returned in a timely fashion or at all, and there was no data available to evaluate staffing performance and additional resource requirements. InContact solved the majority of these issues and we are now able to not only evaluate the points above, but also categorize the calls through dispositions used to improve call routings. However, there is no report that actually includes all three disposition fields. Only the primary disposition and the disposition comments are available in canned or custom data reports, the secondary disposition can only be reviewed for each call individually in the contact history report. Pros Our company upgraded to InContact a few years ago from TASKE. As the local system administrator for one of our sites that uses this software, I provide data reports to all teams tailored to their specific needs. The amount of raw data that can be extracted from InContact is enormous and is very helpful for operation and individual performance evaluation and optimization. Cons For our business unit having to transfer calls is not only inefficient, but also not seen as good customer service. There are no easy to use reports available, neither canned nor custom, that would allow simple evaluation of transferred calls that can be reviewed. Additionally, our main business unit running InContact is located in another time zone. Working with InContact Support, there is no way around some time zone issues when setting hours of operations for our local units. When I try to override our normal hours of operations to close the queues for lets say one hour between 2 pm and 3 pm CST, I have to set the end time to 4 pm EST. This would be less confusing if the override wouldn't display the close time incorrectly on my end then, as the notification and countdown will say that it is currently 2 pm and that the business unit is closed for 2 hours until 4 pm. Review Source SB Shelli B. Contact Center Engineer Computer Software Used the software for: 2+ years ### "Review of NICE inContact May 2020" May 20, 2020 4.0 Business problem is routing calls and cases to appropriately skilled reps. It works great! Love how we can integrate with Salesforce and Service Now Pros Easy to get going in Studio and training for Agents to use MAX or the Salesforce AgentConsole. Basic scripting tasks are easy to do. Complex tasks have been achievable with the help of PSOD where most techs are amazingly helpful and brilliant! The help pages are ok, provide basic info. Cons 1\. API Documentation is terrible. Hitting F1 on a Studio action for an API returns 'file not found' - there is no documentation on the API. Going into the developer console and looking at the APIs, also lacking info. Date fields provide the ISO regulation, examples would be extremely helpful. 2. In Central, most of the UI is too small to see the full names. Sometimes hovering over each name shows the name, but when looking at a list of 20 per page of POCs or skills the name field is too short to show the full name. There is plenty of white space where the names could be given more spaces. 3. Reporting a defect to tech support (opening a case) requires three or four meetings where I share my screen and reproduce the error again and again. It would be nice if they could use the original video and data to investigate. If they need additional config info, it would be good to ask for it. 4. Reporting call quality issues also requires much going back and forth, even when I've provided data from a quality testing vendor (Spearline). Would be ideal to be able to work with inContact to create a streamlined process where I report the issue, backed with data, and inContact uses the data as leverage with the carrier as proof of quality issues. Review Source Response from NiCE July 1, 2020 Shelli, thank you for your feedback. We want to help you with some of the issues you've outlined in your comments. Could you please reach out to us at corporatecommunications@niceincontact .com? Thank you. Shanice P. Customer Service Agent Telecommunications Used the software for: 1-2 years ### "Nice Interface" May 16, 2022 5.0 I loved the app it helped my agents perform their jobs more efficiently Pros I love how i was able to control the information uploaded into the software for employees to manage. Cons The setup process is not easy if your not knowledgeable of the content and or company your using the software for Review Source LG Lindsay G. 2-1-1 Services Manager Civic & Social Organization Used the software for: 1-2 years ### "Overall a good product" December 12, 2019 4.0 Overall, I'm happy with InContact. The only thing I wish is that support was more helpful when it comes to using the features, and why the glaring discrepancy in reporting numbers from 2 separate reports that seems like they should be reporting on the same metric. (See Cons response, above) Aside from that issue, I've been very happy. Pros It's relatively simple to train my staff on how to use it. Most features are user friendly. The layout looks good and is functional. it's reliable and consistent. I cannot recall the software crashing or having issues that impacted our ability to help clients at any time. This is a lot more than I can say for other software programs we use. I feel like I'm kept informed of upcoming maintenance or issues and expected resolution time frames. Cons When I think about what I dislike about InContact, only one thing comes to mind. I have tried to find a way to pull an accurate report on abandoned calls. There used to be an abandon rate compliance report, but that is gone. So, I used the Skill Performance report. But the numbers seemed wrong. So I pull Contact History, and select for abandons to show. And on the particular dates I was looking at, the numbers were so very different. Skill Performance showed something like 80 abandons, which would be grossly high. Contact History showed something like 5 abandons. This number seemed low. I still don't know which, if either, report is correct and why they would be so different. I called for help and the representative couldn't really tell me why the difference of which was correct. So I went to my internal IT person, who also didn't know. So this is only one issue, but it is SO frustrating. I also cannot figure out how to find pre-que abandons and nobody has been able to help me with that either. Review Source Response from NiCE January 17, 2020 Thank you Lindsay. We're glad to hear about your positive experiences as well as your challenges with reporting. We will pass your comments along to the support team. CC Clinton C. Contact Center Manager Financial Services Used the software for: 2+ years ### "CXOne reminds me of a shiny, sleek, sports car powered by a go-cart engine. " March 1, 2021 4.0 It was much better several years ago but with every recent "upgrade" it has gotten worse. Latency is extreme to the point that all managers within our Contact Center have pleaded with our technology department to be removed from Single Sign On which we were only granted several weeks. As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our computers, etc. The ACD screen freezes consistently and we are DAILY reaching out to our WFM team and asking them to move agents in and out of skills due to our timeouts and latency. These are truly daily occurrences and not the ramblings of a disgruntled user that is inconvenienced on an occasional basis. Pros The Dashboards are easy to configure and provide a nice view that you can tailor to both your department and/or individual needs. Cons As mentioned above, the Dashboards are very nice but I am often 2-3 minutes behind from a "real-time" view. Additionally, the most basic enhancements seem near impossible to consider as I'm regularly told "the system wasn't built that way". The Real Time Adherence view is a great example of this as I'll be monitoring 50 agents with an additional 10-15 that aren't even in a working state (in some case, even employees that do NOT work within the Contact Center). Basically, I'm looking at a bunch of "white noise" on the RTA screen instead of agents solely within my department. The issues may very well be concerns with my employer's technology team but since they are the ones in direct discussion with inContact, I just have to go by what they are saying. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.