# Page 20 | CXone Mpower Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is CXone Mpower the right Call Center solution for you? Explore 581 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews --- CXone Mpower 4.2 (581) [View alternatives](https://www.capterra.com/p/134775/inContact-Call-Center-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 20 - Reviews of CXone Mpower ## Showing most helpful reviews Showing 476-500 of 581 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RA Ryan A. IT Director Accounting Used the software for: 2+ years ### "Powerful Call Center Software" December 12, 2019 4.0 NICE inContact allowed us to integrate our custom systems into our call flow to standardize processes. The reporting capabilities provided us insight that we never had. Pros Great reporting, ease of setting up. inContact Studio offers complete customization of your call flow. Cons inContact Studio can be daunting to set up and configure. Review Source Response from NiCE January 6, 2020 Thanks for trusting us, Ryan! SP Sharone P. Claims Asst Insurance Used the software for: 1-2 years ### "NICE inContact review" May 26, 2020 5.0 Pros Your software is easy to use and follow. Cons Some of the background colors are not the best, example red print. Review Source Response from NiCE July 1, 2020 Thanks, Sharone! SF Sharmain F. Principal Broker Financial Services Used the software for: 1-2 years ### "Mortgage " February 16, 2017 5.0 Loved the overall functions of this Crm it is great for my industry. The Crm allows you to run your company with the confidence that you can stay on top of the day to day business and acts like a key member of your team. Pros I love the fact that it works perfectly with filogix system and that it is tailor made for the Mortgage industry. Cons The price for single use Review Source SS Stephanie S. Manager, IT Service Desk E-Learning Used the software for: 2+ years ### "Good Product" October 31, 2019 4.0 great way to interact with customers, data analysis, customer support is knowledgeable. Pros ease of use, fully engage customers, customer service, communication from company is great. Cons some issues and hiccups, customer service usually fixes, data gathering is often time-consuming. Review Source Response from NiCE November 25, 2019 Thank you Stephanie! We are happy to hear that our teams are communicating well and that the tool is working for you! VR Verified Reviewer Supervisor Consumer Services Used the software for: Less than 6 months ### "Abundant and Useful" June 14, 2019 5.0 Pros I love the ease of supervisor functions such as coaching and monitoring, it's super easy to switch between calls, and makes multitasking amazing. Cons It was a big change from our previous software, but once you learn it it's amazing Review Source JW Justin W. Tire Group Staff Assistant Automotive Used the software for: Less than 6 months ### "Great and useful software, but too many stability issues" November 18, 2020 3.0 Overall good when it's delivering calls. If that weren't an issue it'd be nearly perfect. Pros The ability to coordinate and communicate with coworkers. Cons The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it. I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost never hear a ring anymore. Review Source JM Jeremy M. IT Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Super Powerful but hard" March 27, 2018 4.0 Pros NICE inContact has done a wonderful job with user functionality on the front end, ease of use for call transfers including internal and external. Cons Call center implementation is very expensive, but you also get what you pay for. More recently there are bugs of users numbers not routing correctly. Review Source DW Drevon W. Bonobos Customer Service Retail Used the software for: Less than 6 months ### "Incontact Review" November 10, 2020 3.0 Pros This allows me to do my job which is to answer phone calls from home and talk to customers or call them back. I can't speak to other software to say how good they are so I have nothing to compare this to. It's just something I have to use for work and it get's the job done. Cons I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call. When you first log in and go available for service you can choose to connect but you have no choice after that and it is absolutely terrible. Review Source AD Adam D. Support Team Financial Services Used the software for: Less than 6 months ### "I'm not sure who inContact is right for." January 27, 2017 3.0 You won't hear me say that inContact is the worst phone system I have ever used, but it wasn't my favorite. Reporting was difficult-impossible, We had regular call drops, and when we called Support about it they were rarely helpful. inContact is functional, but I would often time be testing the system a minute before a call to ensure that the line was working. I know other companies that have not had the issues we had, and maybe it's regional, but at the end of the day, the prices are not dazzlingly cheap. Pros The interface was easy to use and set up was quick. Cons Set up was quick, but we were constantly fiddling. There was just never guarantees of it being functional, and support always ranged from ok -bad. Review Source HD Hannah D. Customer Service Representative Retail Used the software for: 6-12 months ### "It is what you put into it" May 4, 2018 3.0 Pros Extremely easy set-up. In contact knows what a company needs. The layout is easy to navigate and support is phenomenal. Cons Runs pretty slow and pricing could be less complicated. It freezes up when logging out and changing statuses, very annoying. Review Source NR Nejen R. Application Support Analyst Tier 2 Computer Software Used the software for: 6-12 months ### "inContact Review " September 3, 2019 5.0 Pros From a user end it is very easy to use to make and receive calls. The ability to connect with other CRM tools is a very big pro. Cons Updating scripts are a little tedious but not too intensive. Review Source Response from NiCE September 25, 2019 Hi Nejen, Thank you for your great review and comments. DW David W. CSR Consumer Services Used the software for: 1-2 years ### "Fraught with problems" May 23, 2019 2.0 The company I work for recently switched to a competitor of theirs and we are much happier. Pros It is easy to use and understand. When it functions properly, I had no complaints. Cons It seemed to be quite unstable, crashed often, had to be re-booted (F5) a lot and often scripts would not pop up at all leaving the agent to manually search for them at the beginning of calls. Review Source Response from NiCE June 6, 2019 Hello David, thank you for your feedback. Your satisfaction with our technology is very important to us, and we're sorry to hear about your experience. DT Devin T. Customer Service Rep. Utilities Used the software for: 6-12 months ### "Useful!" October 30, 2020 5.0 Pros I can easily manage transferring customers to either specific department or certain person easily using InContact. Cons I would like to be able to set my own colors on the dialer Review Source nG nancy G. loan officer Banking Used the software for: 6-12 months ### "Nice" August 27, 2021 5.0 Pros Impactful and easy to use, my office thrives off this software Cons glitchy but all technology has its hiccups Review Source dA danilo A. Tecnico de prevenção à fraudes Telecommunications Used the software for: 6-12 months ### "Max Nice" September 8, 2021 4.0 Pros Uso diariamente, sem problemas e com muita estabilidade Cons São muitas telas até chegar o momento de se logar Review Source DRC Dharma Raju C. Senior Manager - IT Information Technology and Services Used the software for: 1-2 years ### "Excellent Service" August 8, 2018 5.0 In one word - Amazing and Fabulous service :) Pros Good Quality Easy to Use Easy to implement Scope for customization according to business need Cons Restricted to certain countries Pricing model should be more open so customer can choose the billable model to get price advantage Review Source DA David A. Patient Access Representative Health, Wellness and Fitness Used the software for: Less than 6 months ### "CXOne Review" September 10, 2021 5.0 Pros Ease of creating conference calls. It is a simple process to contact patients. Cons Need to constantly minimize while performing duties. Review Source VI Virgiliu I. Team Coach Airlines/Aviation Used the software for: 6-12 months ### "Good Software" March 11, 2020 5.0 Taking/transferring calls very easy. Good sound quality. Pros Easy to use, good sound quality, easy to transfer calls to other colleagues. Cons Nothing, it works perfect! Sometimes it crash, but you can rest it fast! Review Source Response from NiCE April 8, 2020 Thank you, Virgiliu! EL Erik L. IM Information Technology and Services Used the software for: Less than 6 months ### "NiC Review" May 5, 2020 5.0 Pros I am in IM with Frontline, so I set up NiC across many users. I love how much functionality is built into the system, and what it is capable of doing. I also like the challenges of figuring out how to do something new. Cons I would love to more in depth articles on the support site that can team me how to implement something. For example, I was just looking at the Workflow Data article. Id did show a walkthrough of how to set this up, but not it's use, so when I had it set up, I wasn't sure what to do to get it to function. Review Source Response from NiCE May 14, 2020 Thanks for your review, Erek! SP Suren P. Senior ISR Renewables & Environment Used the software for: Less than 6 months ### "Not Happy" September 9, 2021 1.0 Pros Its ok. Does the job, but not satisfied. Cons lots of bugs, crashes, lose alot of calls Review Source VR Verified Reviewer Atencion al cliente Food & Beverages Used the software for: Less than 6 months ### "Una buena herramienta para mejorar la atencion al cliente" March 7, 2023 5.0 En general muy buena herramienta util y practica que hace que la empresa gane en compromiso, rendimiento y mejores el trato.con el cliente.Lastima de su precio. Pros Es una herramienta muy util ya que la empresa gana mucho en su interaccion con el cliente mediante telefono, mail, chat o sms.El enrutamiento inteligente permite este salto de calidad que marca la diferencia y hace que la atencion sea mas personalizada. Cons La implementacion del programa puede ser tediosa al principio y verse un poco complicada pero merecera la pena.El precio tambien es un poco elevado Review Source VR Verified Reviewer Project Systems Trainer- Jive Communications Computer Software Used the software for: 6-12 months ### "NICE inContact CXone Review" April 8, 2019 3.0 Pros That it integrates with a lot of phone systems. You can link two different phone systems to obtain the overall goal of your company. Cons To me its not as simple as I would like it to be when using. Review Source Briana M. Office Manager Consumer Services Used the software for: Less than 6 months ### "Great Phone Tool" January 22, 2022 5.0 Pros I like that the autodialer itself pops up in its own smaller window and shows list if recent contacts and type of caller Cons I like everything about this software. I only had an issue with it once and that was probably on me. There was an optional Microsoft update and once I updated I did nit have any problems Review Source SJ Shawn J. Workforce Management Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "IEX User" December 13, 2019 4.0 Pros I like the graphic interface with the schedules. Cons When creating schedules, I need to tweak them too much to create optimal coverage. Review Source Response from NiCE January 6, 2020 Thanks for taking the time to review us, Shawn! Joshua D. Workforce Management Analyst Hospital & Health Care Used the software for: Less than 6 months ### "Best Enterprise Software" November 25, 2018 5.0 Pros Customizability of all things workforce management. Integrated ACD. Cons There isn't one thing I've come across that I dislike. Review Source Similar Products Featured