# Page 21 | CXone Mpower Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is CXone Mpower the right Call Center solution for you? Explore 581 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews --- CXone Mpower 4.2 (581) [View alternatives](https://www.capterra.com/p/134775/inContact-Call-Center-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of CXone Mpower ## Showing most helpful reviews Showing 501-525 of 581 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TC Thyago C. Engineer Telecommunications Used the software for: Less than 6 months ### "Cxone is great" October 28, 2020 5.0 Pros Ease to use and have all the customer needs. Cons Anything, everything is good and the user experience is amazing. Review Source EB Evian B. Reports Analyst Outsourcing/Offshoring Used the software for: 6-12 months ### "Amazing" July 21, 2017 5.0 It saves a lot of time by being able to run reports using a range Pros The ability to build your reports and have data my range (single or summary) along with ability to schedule your reports and have them sent directly to your email address Cons The time format is the same for every field so you would have to convert values to the way you want it differently Review Source BA Bertis A. Bilingual Agent Outsourcing/Offshoring Used the software for: Less than 6 months ### "Incontact" October 12, 2020 4.0 My experience is fine, just the inconvenience to have to wait little longer for the app to open. Pros The app is easy to use and efficient with the call handle. I like the ability to handle calls in a dynamic way and the pauses features. Cons The login is kind of a hustle; too much things to do in having the app open. I think that apps like this one, sine they are use to handle calls for a business that use it to take are customers, should be easy and fast to get it open. Review Source Response from NiCE October 26, 2020 Thank you, Bertis! TJ Terrence J. Admissions Education Management Used the software for: Less than 6 months ### "interesting " February 26, 2021 5.0 Pros I like the ease of use. Its is relatively simple. Cons I dislike some of the disposition status. I think there should be more of a difference between unavailable/ available status instead of sub- categories. Review Source AP Alana P. Chief of Staff Financial Services Used the software for: 2+ years ### "Works for what we need " October 22, 2020 5.0 Product is great with good tracking features. Pros Call center management software makes it easy to track what's going on with our agents Cons Customer service can sometimes be tough to deal with. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Twilio was too expensive. Review Source Response from NiCE October 26, 2020 Thanks for your thoughts, Alaina! RP Rachel P. consumer loan specialist Financial Services Used the software for: Less than 6 months ### "Easy to Use" March 2, 2021 4.0 I use this everyday and it is great. Pros I like how easy it is to dispo a call. And to transfer. Cons Sometimes calls do not come through to my phone. Or the software stops working. Or I cannot transfer a call. Review Source PC Phil C. Office Manager Retail Used the software for: 1-2 years ### "A good software interface for an upstart company. " March 9, 2016 2.5 Pros Once the associate is logged in, InContact has a pretty intuitive interface for any associate to quickly grasp and service customers. As a manager, I appreciate the ability to quickly train associates to have them service customers as quickly as possible. Cons InContact has a bit of work to do in client relations. If our team required technical support, the amount of time it took for a ticket to get resolved was much longer than I would've liked it to be. I think a more active account executive would've helped this process along. Review Source OM Omar M. Customer Service Lead Retail Used the software for: 1-2 years ### "Functional but inconsistent and difficult to troubleshoot." March 8, 2016 2.0 Pros Client was relatively clean and unobtrusive, simple to install and phone software was functional. Cons Frequent crashes, login issues, call quality issues, and tying license keys to a machine instead of a user was a major inconvenience. Softphone licenses were tied to a specific machine, so if an agent was working from home or had to switch machines, getting them up and running again required a call to inContact to get the license re-activated. In addition, their team was very slow to respond to any of our other inquiries. Review Source JS Jorge S. Director Support Security and Investigations Used the software for: Less than 6 months ### "Awesome Software" September 26, 2019 5.0 It has been a great experience so far. Pros The software delivers on the promises. Easy to use, priced right and user friendly Cons No cons to report regarding the software yet. Review Source Response from NiCE October 10, 2019 Jorge, we are so glad to hear that it is working well for you! Thank you for the review. NR Nicholas R. Quality Assurance Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Quality Assurance Reviewer" November 23, 2020 4.0 Pros The call recordings are clear and easy to locate and/or download. Cons At times, calls will not record even though they are supposed to, making it difficult for me to research and investigate. Review Source eC enmanuel C. call representative Health, Wellness and Fitness Used the software for: Less than 6 months ### "very user friendly" October 23, 2020 5.0 Pros it is a very easy to use software with not many bugs or glitches Cons the accessibility, it doesnt work on certain browsers or devies Review Source Response from NiCE October 26, 2020 Thanks for your comments! MM Marie M. Team Lead Automotive Used the software for: Less than 6 months ### "InContact" November 20, 2020 4.0 It has been great for tracking, and customer support on issues with launching this product throughout a call center team. Pros The ease of tracking live calls and operational tracking Cons There is nothing negative to say about this app as the features are great. Review Source SM Scott M. EVP Telecommunications Used the software for: 2+ years ### "Great tools and product" January 20, 2021 4.0 Pros Overall Market reputation and product feel, flexible, forward design, open to developement, great user interface and training modules. Cons Stability has been a challenge within the email module- redundant scale and support Reason for choosing CXone Mpower product reputation and maturity Review Source BB BJ B. Director Project Management Insurance Used the software for: Less than 6 months ### "Good software - poor implementation - difficult to escalate" September 21, 2019 4.0 Poor implementation experience - difficult time escalating issues and getting proper attention Pros Software has good features and works well once configured properly Cons Not all features working yet - we have a unique configuration Review Source Response from NiCE October 10, 2019 Thank you for the honest feedback! We would like to ensure you are benefiting from the tool's full potential. Please send an email with your account name and contact information to corporatecommunications@niceincontact.com so that we can work together to make this better. MO Mike O. IT Director Health, Wellness and Fitness Used the software for: 2+ years ### "Overall Ok" May 27, 2020 3.0 Pros In the cloud, reporting, can get it in most countries. Cons Areas of the world we still can't us inContact. Stability has not been good lately. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing CXone Mpower At the time there was more functionality than others. Review Source Response from NiCE July 1, 2020 Thank you, Mike. We'll share your feedback with the relevant teams. VG Varun G. Quality Analyst Hospitality Used the software for: 6-12 months ### "Time Consuming Tool" November 18, 2020 1.0 Pros Nothing Cons Gives me an error almost daily while log in Review Source KC KOdy C. DCC Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Awesome Product and Service" February 27, 2017 5.0 We have used Incontact's products for 2 years and be more pleased with the quality and level of sevice provided. Review Source MD Melanie D. Customer Service Representative Insurance Used the software for: Less than 6 months ### "Easy To Use" May 19, 2020 5.0 Pros It is user friendly! I have been working for this company for 3 months and I have been at ease using this software in my day to day routine. The appearance is clean and labeled well which makes it likable to use. Cons There are some features that I do not use on "Launch Max". There can a delay in the notification of a call coming in on the CXone and not showing on Launch Max. Review Source Response from NiCE July 1, 2020 Thank you, Melanie! JH Jessica H. Customer Care Solutions Specialist Consumer Goods Used the software for: Less than 6 months ### "Solutions Specialist, Call Center" October 25, 2020 5.0 Pros The software is intuitive and user friendly. Cons I don't receive alerts if the software logs me out intermittently; it happens more often than I would like, like when I clear cache and refresh browser. Review Source Response from NiCE October 26, 2020 Thanks for your comments, Jessica. cG casey G. CSR Consumer Services Used the software for: Less than 6 months ### "Easey to use " October 26, 2020 5.0 i use it for work and havent had any problems with the use of it so far Pros how easy it is to use an function, dont ahve any problems with the software Cons no cons its very simple to use, it never crashes Review Source GE Gilad E. Certification Engineer Used the software for: 1-2 years ### "Providing support to customers" January 30, 2018 4.0 Pros The software is easy to use and makes the management of the calls much easier - your personal phone is becoming useless using this software. Cons Analog-digital combination sometimes just does not work well, frequent crashes requiring you to have a backup option. Review Source AL Adam L. Product Manager Consumer Services Used the software for: 2+ years ### "Call Volume Forecast Perspective" May 21, 2020 3.0 Pros Ability to group skills and telephony types Cons No support for linux, outdated formatting Review Source Response from NiCE July 1, 2020 Thank you, Adam. KS Kristen S. Admin Solutions Consultant Financial Services Used the software for: Less than 6 months ### "Review" September 3, 2021 3.0 First time user, but have heard great things. Pros Simple to setup and use. Can use from any device. Cons Haven't heard any cons at this time. First timer. Review Source SS Sandra S. Sales Associate Used the software for: 6-12 months ### "Terrible system! Constantly having issues!" July 30, 2015 1.0 Pros When the system does work (which is extremely unpredictable) then it makes calling out to prospects a lot easier with the ability to "click to dial" instead of having to manually dial every number. Cons Ever since my company implemented this new system we've had more days with issues than I can count. Unreliable system that is constantly stalling and booting me out and giving me "error" messages. Review Source CM Candice M. Patient Service Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Nice is not very Nice" September 7, 2021 1.0 It hasnt been good with the call volume we receive from providers. Pros I do like the feature of typing in my co workers names and finding them. Cons It logs us out after several minutes. The Que time is not accurate. It always gives us an error and says to contact the administrator. Review Source Similar Products Featured