# Page 23 | CXone Mpower Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is CXone Mpower the right Call Center solution for you? Explore 581 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews

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CXone Mpower

4.2 (581)

[View alternatives](https://www.capterra.com/p/134775/inContact-Call-Center-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 23 - Reviews of CXone Mpower

## Showing most helpful reviews

Showing 551-575 of 581 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MJ

Martin J.  
Director  
Medical Practice  
Used the software for: 1-2 years

### "Good Product"

September 14, 2018

4.0

Pros

Added efficiency to our call flow and has great reporting capabilities as well as flexibility for customization

Cons

Overseas service is sometimes a pain to work with and can be very slow to respond at times..........

Review Source

CH

Cayla H.  
Project Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Project Manager for Implementation"

November 5, 2019

5.0

Actual product is a great and easy to use product.

Pros

Dashboard, reporting, training and the ease of use for user adoption

Cons

we connect our NICE software through salesforce to create cases and we have to use an additional softphone bc managing cases refreshes the page which hangs up on the NICE phone. To avoid the refresh of the page to hang up the call, we have an additional soft phone in the background to manage.

Review Source

Response from NiCE

November 25, 2019

Great review, Cayla! We are glad that the software is easy to use and will pass along your comments to our teams.

KH

Kris H.  
Office Manager  
  
Used the software for: Less than 6 months

### "Used on our call center"

April 13, 2018

4.0

Pros

We started using this product 6 months ago. It is very much an upgrade over what we had before. The reporting has really help our scheduling and our ASA.

Cons

The main con is just learning a new application. We are still working through issues with getting the product set up properly for our call center.

Review Source

ARV

Allan Ricardo V.  
administrador  
Banking  
Used the software for: I used a free trial

### "Indico para todos negócios"

March 30, 2023

5.0

Pros

Muito prático e interativo, atende o que promete.

Cons

Possui pouca opção para configurar em mais aparelhos.

Review Source

LC

LInda C.  
Property Consultant  
  
Used the software for: Less than 6 months

### "overall a great product/service but has complications"

April 11, 2018

4.0

Pros

How smart and futuristic it is, I like the algorithm it uses and how it is like a smart phone but for scheduling.

Cons

I like least that it takes up to 6 months to get it fully functioning as it should and it doesn't update itself as often as it should.

Review Source

HM

Hollee M.  
Quality Assurance Lead  
Utilities  
Used the software for: Less than 6 months

### "Highly Satisfied! Great product!"

November 10, 2016

5.0

I highly recommend InContact Call Center Software. Other call center software cannot compare. Startup was very easy, the system is very user friendly and reliable, and customer support was very hands on and helpful. Too many benefits to list. Great product!

Pros

Reliability and user friendliness

Review Source

MC

MG C.  
Workforce Technology Management  
Retail  
Used the software for: Less than 6 months

### "Fantastic services"

November 17, 2016

5.0

inContact provides an extremely great platform which is perfect for service desks that have unique needs.

Pros

\-Very customizable call queue flow -Amazing REST API -Reliable data -Reliable uptime performance

Review Source

BH

Bill H.  
Marketing database analyst  
Medical Practice  
Used the software for: Less than 6 months

### "Good product"

December 13, 2016

4.0

I have been using the product for 2 more years, it is easy to pull reports, and uploading list is more convenient

Pros

raw data can be pulled easily

Cons

it takes a lot of time to pull more than one month long data

Review Source

LW

LINCOLN W.  
LICENSED HEALTH INSURANCE AGENT  
Insurance  
Used the software for: Less than 6 months

### "NICE Review"

March 2, 2021

5.0

Pros

Easy navigation is the most I like about this software.

Cons

Nothing at this time that I dislike about this software.

Review Source

EP

Erik P.  
  
  
Used the software for:

### "InContact is a pretty good cloud based platform"

February 20, 2017

5.0

We've been using this product for a couple of years for a few of our clients. So far, it's been pretty good and has worked pretty well. I don't have any immediate issues.

Review Source

JY

Joana Y.  
  
  
Used the software for:

### "IT business solutions manager"

October 7, 2016

4.0

InContact has been very easy to use and being on the cloud has been easy to integrate with our SalesForce. The only thing is that we have had some down time.

Review Source

MC

Mallory C.  
Social Media Lead in CS  
Retail  
Used the software for: 6-12 months

### "InContact Review"

March 8, 2016

1.5

Pros

Unfortunately I do not recall any good or easy experiences with InContact.

Cons

It always malfunctioned, making managing contacts/agents very difficult.

Review Source

SP

Sean P.  
Contact Center Support Manager  
Financial Services  
Used the software for: Less than 6 months

### "Reliable, Scalable, and Felxible Products - Great People to work with"

November 15, 2016

5.0

inContact offers an exceptional suite of products for all contact center needs

Pros

outstanding employees and product offerings

Review Source

KP

Kelly P.  
  
Management Consulting  
Used the software for:

### "Bad experience with inContact"

August 13, 2014

1.0

Pros

There's not much I like. Their customer service is horrible. We have to leave a message or create a ticket and then wait for a return call, which we often don't receive. Dropped calls, refused calls, and call echos are constant.

Cons

Their support and callback times are terrible.

Review Source

AH

Anthony H.  
  
  
Used the software for:

### "Sustainable"

November 9, 2016

4.0

We've been able to sustain our exponential growth with this platform. It has given us the ability to push the limits of our customer experience in creating customized experiences. We would like if the platform would integrate a bit further with the Salesforce platform.

Review Source

OH

Oksana H.  
Business Analyst  
Information Technology and Services  
Used the software for:

### "null"

November 5, 2018

5.0

Review Source

EJ

Ellie J.  
Director of Operations  
  
Used the software for: Less than 6 months

### "inContact Works With Our Complicated IVRs"

February 13, 2018

5.0

Pros

We have a complicated IVR set up for a few of our clients and we were grateful that inContact could accommodate them.

Cons

Although, inContact can accommodate the complicated IVR set up, it was challenging to set up. It was time consuming to set up and complicated to set up so we had to have a specific employee dedicated to doing it.

Review Source

OI

Olivia I.  
Representative  
Individual & Family Services  
Used the software for: Less than 6 months

### "Pretty Great"

November 19, 2020

5.0

Pros

I like that it is easy to navigate and every function is easy to find.

Cons

There are times that the software is down and it is inconvenient.

Review Source

OG

Olive G.  
Volunteer Recruiter Support  
Pharmaceuticals  
Used the software for: Less than 6 months

### "easy tool"

November 26, 2019

4.0

easy way tho share info, received metrics

Pros

The system is friendly tool It permit us tho share information

Cons

Not applicable I am happy with the use I have of it

Review Source

Response from NiCE

January 6, 2020

Thank you, Olive!

BT

Brett T.  
  
Telecommunications  
Used the software for:

### "InContact246"

October 24, 2014

4.0

Pros

WFM software works great, everything works great together.

Cons

Sometimes they are little slow to respond to issues, especially around software technology issues.

Review Source

HN

Hao N.  
  
Accounting  
Used the software for:

### "inContact Review"

October 29, 2014

3.0

Pros

Acceptable. Even if it's useless in the real work, everyone is trying to adapt to use it.

Cons

There's little I don't like. It's easy to learn.

Review Source

dP

deandra P.  
Claims Administrator  
Insurance  
Used the software for: Less than 6 months

### "Nice Incontact"

May 19, 2020

5.0

I enjoy using it daily

Pros

Easy to use with little to no problems on a daily basis

Cons

Its hard to get support if there is a problem

Review Source

Response from NiCE

July 1, 2020

Thanks for your review!

BH

Brenna H.  
CSR operator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Ok"

February 25, 2021

3.0

decent

Pros

calls can be heard clearly and come all day

Cons

Lose a lot of calls, and distributes unevenly

Review Source

jS

johAN S.  
  
  
Used the software for:

### "Great call software"

October 4, 2016

5.0

Great service. No real issues. Call recordings are super easy to navigate. cUSTOMER SERVICE IS VERY HELPFUL. iNTERGRATES WITH OUR CURRENT CUSTOMER ENROLMENT PLATFORM.

Review Source

TN

Tron N.  
  
  
Used the software for:

### "inContact WFM"

December 14, 2016

4.0

inContact Workforce Management gives a good visual representation of employees and gives both supervisors and agents visibility on times and expectations.

Review Source

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